I have purchased from nutrients direct direct several times. Each time the goods have been dispatched promptly and delivered quickly. The products all seem as described and packaged well. The web... See more
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See what reviewers are saying
Great products, great prices, consistent and reliable quality and great customer service. Just a shame I cant buy any more product from you. :(
Don't like SALES when preferred Flavors or package size says out of Stock. So you're not really having a Sale just dumping the old stock from the shelves?! Not good enough. Loyalty program ain't worth... See more
I have enjoyed the service provided by nutrients direct. I am very sad that they will no longer be in business. An excellent company, very prompt in delivery of products.
Company details
Information provided by various external sources
Welcome to Nutrients Direct, one of Australia’s biggest online sports nutrition companies. With hundreds of different sports nutrition products ranging from single powders to formulations and fitness accessories, you’re sure to find the best range of products to meet your needs at Nutrients Direct.
Contact info
P.O Box 185, 3189, Moorabbin
- 0457968913
- info@nutrientsdirect.com.au
- nutrientsdirect.com.au
4.7
Excellent
364 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I Love the Inulin that I bought and …
I Love the Inulin that I bought and have recommended it so far to heaps of people.
Inulin has helped with water retension and my IBS.
And now its helping me with weight management.
23 June 2017
Unprompted review
Prompt responses to queries online.
Prompt responses to queries online.
Prompt delivery .
21 June 2017
Unprompted review
Excellent
Great and high quality products. I highly recommend ND products whether you need this or that these people have it.
12 June 2017
Unprompted review
Great online experience
From beginning to end .... a great experience ..!!!
12 June 2017
Unprompted review
Negative Customer Satisfaction
Dear Team
To start off, I would have given 5 stars hands down but the below concerns are the reason for the 2.
1: When I initially started purchasing products from ND, it was great in terms of how quick I would received the product, the way it was packed and most importantly the BEST BEFORE date was system printed to the pack.
2: Recently, when I ordered the protein powder, the BEST BEFORE date was not system printed to the pack, but was manually pasted using a sticker, which does not authenticate that the product by its batch number nor its system generated time when the product was packed, which ideally is not a professional way to portray ND as a brand.
This also hampers a customers trust that if the product has even gone thru any mandate protocols as per the Health Supplements Governing Body. This for me seems to be a complete breach.
3: I thought it would be a one of situation and brought the "ND NATURALS COMPLETE (MEAL REPLACEMENT)" a 5 Kg pack, this also had the same manual BEST BEFORE stuck and not a system printed details with no batch number and best before.
As a result, I will never be buying any more product from Nutrients Direct. As a customer I have lost the trust that ND produces genuine products and the required protocols which needs to be followed.
I will also post this to as many social feedback machinery's available to ensure many others are aware about this.
8 June 2017
Unprompted review
Reply from Nutrients Direct
Hi Greeno,
Thanks for taking the time to post a review. We appreciate your concerns but wanted to respond to help alleviate any fears you may have. All our products are batch tested. Some other brands use the sticker method only but we usually don't. There are a few reasons why we may use Best Before stickers instead of printing by machine but the reason will never be wrong doing. Not all products are packed in the same facility and some use printing machinery and some use stickers. Some products move in volumes that allow the use of the machinery that prints BB dates to the pack. For some more niche products however, the lower volumes (like ND Naturals Complete) make the use of the high volume machinery uneconomical so those products may either be packed by hand or machinery that doesn't have the printing facility. The machines we use for high volume are often not available for weeks due to previously queued jobs and if we need products quickly to avoid running out, sometimes hand packing is the only option and this is always conducted strictly to required standards for quality and safety. On occasion the printers can also fail (as we believe was the case here) requiring a manual sticker application. There still should have been a batch number on the sticker, so if the batch number was missing on your product though, then that is an unfortunate oversight in this case but there is nothing untoward about it. That issue has since been rectified and you'll find that nearly all our core product lines still have the BB and batch number printed to the packs.
We appreciate your concern but we would never compromise the health of our customers or integrity of our products.
We're sorry that it had this effect on your feelings about buying from Nutrients Direct. You did however say you would have otherwise given us a 5 star rating so we take that to mean you were happy with the product quality and taste which is important to us as we work hard to delivery high quality to our customers.
We hope this response has gone some way to lessen your concerns about returning to Nutrients Direct for your supplement needs. Thanks Greeno. ND.
Shipping cost are too high!
All over the experience is good, however, the shipping costs are bit expensive and would rather spend that money on product than shipping that doesn't cost that much
5 June 2017
Unprompted review
there have been a few hiccups
there have been a few hiccups , but you have always resolved them well , that is what matters.
life is all about problems , it is how people deal with the issues that matters , and you have never tried to brush me off or denied that a problem exists , you have always acted promptly and dealt with things in a fair and timely manner , thank you.
Stuart shone.
31 May 2017
Unprompted review
Reply from Nutrients Direct
Thank you Stuart. Your feedback is greatly appreciated. We work hard to delivery a great product at an affordable price to our customers. It's a complex business and sometimes things go wrong. We hope that our customers will give us the benefit of the doubt and know that we will do our best to fix anything that goes wrong. Sometimes a pouch splits due to rough handling. Sometimes a courier messes up a delivery etc. We'd all rather these things never happened but occasionally they do. Thanks for giving us the opportunity to resolve the things that have come up for you and we look forward to continuing to support your health and finess journey. Regards. ND.
I ordered the Nox Rush Orange flavoured …
I ordered the Nox Rush Orange flavoured Pre workout, AMAZING! Great packaging, fast delivery, easy to order and great explanation before buying! If you aren't sure, be sure now!!
29 May 2017
Unprompted review
The vanilla flavour is the best I've …
The vanilla flavour is the best I've tried yet. Either have it for breakfast with banana and almond milk blended or After a good work out as it does a great job at repairing the muscles. It's also great as a snack.
29 May 2017
Unprompted review
Terrible customer relations
I bought ND Hydroxyshred. A few days later the product came on sale, 40% off. ND refused to refund/credit the difference in price. Very, very poor customer service. Product also is labelled "vanilla," but I've never tasted vanilla like that before, and not in a good way. Won't buy again.
23 May 2017
Unprompted review
Great company to do business with.
Great company to do business with. Very helpful and professional.
22 May 2017
Unprompted review
Excellent products and quick delivery
17 May 2017
Unprompted review
excellent easy order service …
excellent service and I received my order so quickly , I was again surprised and delighted as I did expect it to take longer being one state away and in the countryside... the product (Inulin) even with postage was SO much cheaper than the local health food shop Thankyou
12 May 2017
Unprompted review
Great and reliable service
11 May 2017
Unprompted review
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