It took a long long time and many many emails to get our product
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely sus and RED FLAG to deal with. They demanded a copy of my bank statement. "To proceed with the processing of your order, we kindly ask you to provide us with a screenshot of your b... See more
Company replied
Took 6 weeks to be delivered and then was a completely different product and dosage to what I ordered. When I emailed them they wanted me to keep the wrong order with 50% refund. I had to request twic... See more
Our order was placed on the 10th Dec 2025. It is now January 8th 2026 and no sign of our order. Tracking tells me it is only half way here from the USA. Bit disappointed so far. If it arrives short... See more
2.2
Poor
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not recommend.
$330 worth of probiotics left sitting in the sun on a hot day for 8 hours before I could get home to rescue them.
They weren’t packed in any insulating material, so are ruined.
I expect a delivery method that gets the goods to me in good condition.
I had no response to my email about this issue.
Terrible service, cannot recommend.
23 December 2023
I placed an order in December last year…
I placed an order in December last year till now still not received my order I never going to order again from their website site6
21 December 2023
Never again
I thought, wrongfully, that nutricity.com.au was an Australian store. But they don't appear to have an Australian address and my order is still in transit from the U.S. I've now been waiting a month for my delivery which is beyond ridiculous in this day and age.
1 December 2023
Don’t bother
The product came from the US instead of within AUS so it took forever to arrive even though I paid extra for express. Worst customer service. They take forever to reply and when they offered a 50% refund they never processed it…
27 November 2023
Took nearly two months from the time of…
Took nearly two months from the time of to deliver. Not sure if they are actually base in Australia
28 October 2023
Ordered on the basis it was “available”…
Ordered on the basis it was “available” with express shipping paid only for 2 weeks later (still waiting for items to be shipped) to send an email seeking my order arrival. No response at all provided and 1 week later my item delivered. Not impressed at all with the order process and lack of customer response process. Will not be ordering from here again.
23 October 2023
no communications
no communications, no response to emails. product arrived randomly, 3 months later
1 star for actually delivering a product eventually
16 October 2023
We ordered and paid and then absolutely…
We ordered and paid and then absolutely nothing for weeks, no phone number to ring, just and email address, and all email were answered with an automatic reply. I was starting to wonder whether the whole thing was a scam. After I asked my bank to retrieve our payment, I finally received a proper answer and the money was returned.
16 October 2023
Product was good,
Product was good,
Care given when was asked questions
But everything was shipped from USA when it was an Australian website
22 September 2023
Bet this website is a SCAM
I ordered a 3 month supply tablets on the 6th of September for $163. Till now it has not been shipped. I've emailed their help desk for updates and NO RESPONSE. So I decided to cancel the order and ask for a refund by emailing their returns department and again NO RESPONSE. I seriously believe that I have been scammed with my money. I'm so frustrated that I can't get hold off anyone from the company. To top it off their phone number on the website is a dud. U call and it disconnects. Pathetic website and thieves who work there n run it.
18 September 2023
Unprompted review
Never replied to my emails
Never replied to my emails. Also I ordered from a .com.au website and the order shipped from the US and took over two weeks to get to me in Australia.
2 September 2023
Unprompted review
Very fast and efficient
22 August 2023
WARNING! Scam company
WARNING! This company is a scam. Check so many bad reviews on Resellerratings. Only 2 of my 3 products arrived. No response from nutricity email or facebook page.
30 June 2023
Popups every where preventing me to…
Popups every where preventing me to click my cart
22 July 2023
Unprompted review
I received my order in time.
8 January 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.