the absolute despair of hitting a near miss on the jackpot line... those two cherry symbols are mocking my entire lineage.
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trying to explain "variance" to my dog so he understands why we are eating store-brand kibble this week. he's not buying it.
Emma on chat said the payout had been released tuesday, the account said pending until thursday, and the bank had nothing until friday. so which day did the money actually LEAVE their end, then.
why does the dealer always have a 5 of spade waiting to turn their 16 into a 21... literally crying in the club rn (my bedroom at 4am)
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the slots are fine
the slots are fine, that bit i have no argument with. the bonus though, claimed on the sunday, expired on the friday with £15 left, and the countdown was not on any page i had actually looked at
asked about the pending window on debit…
asked about the pending window on debit card cashouts, got a figure of 24 hours, asked the same thing two days later and got three to five working days. same account, same card.
the loyalty points page says 100 points…
the loyalty points page says 100 points converts to £1. the shop then prices everything so the smallest thing you can buy is 750 points, and the points expire at 90 days, which is only in the terms.
the whole KYC runs by email and none of…
the whole KYC runs by email and none of it shows in the app, so you learn a document is wanted by checking your inbox rather than the account. mine sat 3 days because the first email went to spam and the app said nothing.
the stake settings on Big Bass reset to…
the stake settings on Big Bass reset to the minimum every time i close the game, which on a laptop i shut nightly means every single session. why not save what i last used?
a payout that says approved on the 8th…
a payout that says approved on the 8th and lands on the 15th is not a two day payout, whatever the cashier page claims. £160 that time, just the one email, and that email was just the automated one.
request 77401 sat with no reply for…
request 77401 sat with no reply for five days and then closed itself automatically for inactivity, which is a strange word for it when the cashout query was sat waiting entirely at their end
the offer above the deposit button…
the offer above the deposit button quoted 25x. the confirmation email quoted 25x on deposit plus bonus. the bonus panel then showed a target of £1,250 on a £25 bonus, and no email explained the gap.
asked which games count at 100% toward…
asked which games count at 100% toward wagering. the reply was a link to the general conditions. asked again and the same link came back, signed off with THANKS FOR YOUR PATIENCE.
my recently played list has three games…
my recently played list has three games in it that i have never opened, and two i play every week are missing from it entirely. what is that list actually built from then?
emailed friday about a stuck cashout
emailed friday about a stuck cashout. auto reply promising 24 hours. nothing saturday, nothing sunday, nothing monday. a reply landed tuesday asking for information already in the first email
asked Ryan why a payout to the same…
asked Ryan why a payout to the same card that funded the deposit needed a fresh statement, he said security... then the next agent said it was because the card was nearing its expiry date, apparently.
the slots are good
the slots are good, i will say that much. the money side is a mess though, £115 requested on the 6th, cancelled by their system on the 7th for no reason i was given, put in again on the 8th.
Megan answered while i was standing in…
Megan answered while i was standing in the rain outside the shop, which was quick, then wanted a screenshot of the cashier error, which the app chat cannot attach at all. no other option offered.
the withdrawal minimum changed between…
the withdrawal minimum changed between me depositing and me cashing out, £10 to £20... i only noticed because the request bounced back with an error message i had to read through three times.
on the app the offer tile says up to…
on the app the offer tile says up to £100 and the terms link does nothing when you tap it, so i deposited £50 blind and found the 40x wagering out afterwards on the laptop
asked for £120 on the sunday
asked for £120 on the sunday. it showed pending, then review, then pending again by wednesday 🙄 no email, no reason, and the cashier still shows the same three day estimate.
app is decent for playing
app is decent for playing, poor for money. the £58 withdrawal has been pending three days and the app shows a grey box where the status is meant to sit. desktop shows it fine.
so the payout goes in sunday night
so the payout goes in sunday night, monday it says approved, tuesday it says pending again, wednesday i ask, thursday they say it was a system thing, friday approved again and the £95 lands the tuesday after that
Emma on chat said the payout had been…
Emma on chat said the payout had been released tuesday, the account said pending until thursday, and the bank had nothing until friday. so which day did the money actually LEAVE their end, then.
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