nurecover.com Reviews 

Have not received sauna yet, only Matt,getting very fustrating!!!!

If I could give no stars I would. STAY AWAY FROM THIS COMPANY. DO NOT BUY. DO NOT SCROLL THE WEBSITE. SAVE YOUR MONEY!! There is NO and I mean NO customer support. your email will be ignored. you won’t be able to return if there is an issue and you will for use not be refunded. TERRIBLE COMPANY!!!

STAY FAR AWAY From this company. Absolutely the worst customer service. I waited over a month for my sauna. When it arrived it was not what I ordered. No way other than by email to contact the company. The few email replies I have gotten usually come in the middle of the night. I was advised that at some point after I placed my order they re-did their product line so the sauna I ordered was not available but now they refuse to accept a rerun even though they shipped the wrong product.

Only bot responses to emails. Emails claiming it was shipped 3 weeks ago but tracking shows it hasn't even been picked up by fedex yet. Dishonest website.

My order shipped March 10, today is March 31st I haven't received my package

DO NOT EVER BUY ANYTHING FROM THIS COMPANY. Behind the pretty marketing is much longer shipping times than advertised, and to boot, they sent me defective parts. Due to not receiving a response from their customer service team, I have had to deal with the defective sauna and abhorrent customer service through filing a charge back on my credit card.

Listen to the bad reviews- they’re probably deleting negative comments from their social media but I plan to warn others there as well - and take your business elsewhere. They are a mess. Not to mention, the sauna parts that did arrive are very cheaply constructed and not worth the hugely marked up price.

No updates on tracking for over a month says 5 to 10 day shipping has already been 4 weeks and can barely get a response. Requesting. Refund and cancel of order get no response. Horrible customer service and prob will file unrecieved product with my credit card.

still haven't received my order or an update on when it will be delivered.

I returned an item to Nurecover over two months ago and tracking confirms it was delivered back to them. Since then, I have not received a refund.

What I have received is a string of vague, non answers about “following up internally” with no accountability and no timeline. Every interaction has felt like a stall.

At this point, it is genuinely unclear whether they intend to refund me at all. That should never be the case with a legitimate company.

This has been one of the most unprofessional customer experiences I have had in a long time. You should not have to repeatedly chase a company for months just to get your own money back.

Buyers should seriously think twice before purchasing. If anything goes wrong, do not expect timely support or a straightforward resolution. I certainly regret this purchase.

I was debating on getting a portable sauna for over a year. I'm so glad I did the research and picked NURECOVER. The sauna does exactly what they say it does. I got the SaunaPro and it was super easy to assemble. I use it every day or two and I love it. It's definitely hotter in the upper portion of the sauna, but that's great because you can just stand up for the intense heat and pop a squat for less heat. I love this sauna and I wish I had bought it sooner. They even tossed in a free portable ice bath which is awesome. Super fast shipping too! If you're thinking about getting one, just do it. You won't be disappointed.

The shipping was not up to par and felt dishonest. The website specifies 3-5 days, and it took almost 4 weeks. I know mistakes can happen, but my experience seems to be the norm. They also advertise "five free gifts with every sauna", but there are no additional gifts. Overall, I am happy with the sauna I finally received, but everything else that goes along with it is why the review is low.

I got my sauna and was able to assemble it pretty quickly. The first time I used for about 15 minutes and I was surprised that I actually sweated because typically that does not happen for me!!

I ordered my sauna over 2 weeks ago and I still have yet to receive it. It’s over a week past delivery date.

So I got my sauna yesterday and I was excited. It took awhile to ship to me but no biggie. As I was reading the manual I realized I got a smaller version and that there’s three different versions or sizes which I didn’t know and that’s the only reason I’m giving four stars because I would of gotten the bigger version but it’s a great sauna. I love it and plan to use it everyday

While I love the cold plunge this company has been ridiculously challenging to work with. It has taken far longer than expected to get the sauna (well over six weeks). Then when I received it they sent the wrong smaller product (Go vs Pro). I have reached out to customer service but have yet to hear a response back on potential swapping of the product or a partial refund of my money to offset the cost difference. Last, after five weeks I still haven't received the Sauna Mat or the bluetooth speaker. Overall, not really impressed.

I was sceptical but now I’m a believer. The dry sauna with the ceramic heater exceeded expectations. Hits 180 degrees Fahrenheit consistently.
I highly recommend this product!

After a bumpy first experience where I was sent the wrong product. They proved that there customer service is excellent. The shipped my the direct product and went above and beyond to make things right. Sometimes an experience like this, where the company proves that have good customer service, leaves a better impression than if the experience was simple to begin with. And also, the sauna pro is excellent. It gets super hot, I use it 5 times a week.

like others, I ordered march 15 and I have yet to see the product being delivered.. it shows that a label has been created and that is it.. I am starting to wonder if this company is a scam. I have reached out to the company with a tracking number and was told that there is a delay in shipping but yet have not had any movement what so ever on my package. Waiting yet again on an update from this company .. if not I will be deputing this with my bank.

I took advantage of one of their sales and got the elite bundle with the sauna pro, cold plunge, chiller, and accessory pack.

The chiller was the first and heaviest package to arrive in about 1 week, followed by the plunge a few days later. However, it took 1 month to receive the sauna and they shipped me the go (smallest) size rather than the pro (medium).

Super frustrating after dropping almost $900 on this bundle. Still haven't received the accessories and waiting for them to reply about fixing the sauna mixup.

Unless they can go above and beyond to fix all of this, I would highly recommend going with a different sauna company.