nurecover.com Reviews 

I canceled my order within 24 hours and contacted support right away. Despite the order not being shipped, it took multiple emails and several business days to get a real response.

At first, support told me that if the items had already shipped, they would not be able to refund me. Then I received an automated email saying they were rushing to get the items shipped and apologizing that they had not shipped yet. Their own email and the order portal both showed the items had not shipped. I also had screenshots showing this.

Only after repeatedly pointing out that the order had not shipped did they finally say they would cancel it. Their exact message was: “We have canceled your order and requested our finance team to process your refund. Please allow 20-25 business days to receive the refund. You will receive an email confirmation once the refund has been processed.”

After 25 days, there was still no refund and no confirmation. When I followed up, they said they had sent a link from their finance department. I never received any link. They then said they would resend it, but nothing ever arrived.

In the end, the only way I got my money back was by filing disputes through my credit card company. To make it even more frustrating, the charges were split separately, so I had to file three different disputes.

Based on my experience, I would not recommend ordering from this company unless you are prepared to document everything, take screenshots, and potentially go through your credit card company to get your money back.

FRAUDLENT COMPANY

Sauna never arrived- the offered to send a second at a discounted rate but charged my credit card twice.

Coming on a slow boat from China since February- NOT RECEIVED- an they are contesting my refund since.

Company is a COMPLETE SCAM- AVOID AT ALL COSTS!!!

Emily Horgan

Never actually got to use my sauna as it was stolen but Nurecover was amazing when the item needed to be shipped

Do not purchase from Nurecover.
I have had repeated issues and repeated semi solutions that take numerous correspondence back and forth.
My first order had part of the order missing. After following up on this the resolution meant that I was sent part of the item without an AU plug. Which meant again following up.
Some time later my Sauna steamer broke, again contacted them for a replacement as it was within warranty. This took three months to get my replacement, thus was after repeated enquiries and assurances that my order was on its way.
Once this arrived again it has come without an AU power plug.
So again I will be following up for a solution.
Unless you want to waste countless amounts of time and be provided wrong information and consistent errors in your order buy from anywhere else.

Great will tell a friend

People please AVOID this SCAMMERS!!!

Do not BUY anything from them they are lairs.

Reviews on their website are FAKE like everything else with this company.

Misleading information about their products!!!

Horrible customer service

Customer service is terrible. I was on their sight. I put 1 sauna in my cart. I was still looking. I had not gone through the checkout process. I get an email, while I am on their sight, thanking me for.my purchase. A purchase that I had not made and they charged me full price. I emailed them right then. That I had not made a purchase, let alone for full price. I het an email back about a 20 day refund. I was mad but said ok to the refund. Next thing I know I have received the sauna. I email them again. This time they tell me that I never cancelled and some other nonsense. Stay far away!!

Worked as advertised

DO NOT PURCHASE FROM THIS COMPANY.
I canceled my order same day as I had an emergency come in and I couldn't afford it. I emailed them the same day. Their response a couple of days later, was it would take 20 BUSINESS DAYS just for the refund and that the refund had been processed.

Now I purchased the sauna and a warranty for it separately. After the 20 days and seeing no refund, I contacted them again through email about the refund. This time i got a reply that they were processing it....... only the refund for the warranty! How ridiculous. I had to email MULTIPLE TIMES in various ways for them to even respond to the request for the refund for the sauna.... which still hasn't even made it to me. And I definitely cant believe anything shipped as there was no tracking number provided or estimate arrival time.

This company is absolutely fraudulent and I am currently working with a lawyer to sue for my money back. I also will be reaching out to the bank and providing the fraud department all information I have available on this company. BTW purchase was early May and it's July and I STILL haven't received a refund for either purchase and no product. Im ok with no product I DONT WANT IT and more importantly I can't afford it. All extra costs to me because of their intentional avoidance of refund requests will be tact on to this lawsuit and I could more than likely find other customers who've gone through this as well and turn it into a CLASS ACTION lawsuit. This is a trend of the company. AVOID ANY AND ALL PURCHASES with this company. They don't care about their customers, they only care about their pockets.
If you decide to purchase from them after reading this.... just be prepared to wait a minimum of 3 months to even get it and by other reviews Ive seen.... it may or may not work. It may or may not be the right product. It may or may not have all pieces to even put it together.
It may or may not have been a unit sent to a customer that was sent back and sent to you instead......
You absolutely have wasted your money if you did and good luck in getting your money back.

The unit arrived, assembled with ease, have been using it for approximately three weeks. Temperature is below the 185 degrees they claim. 15% less on average.
The infrared light, battery box is made with inferior materials... it stopped working. Emailed for a replacement unit (should be under warranty) have yet to receive a response...
Cheer's G. Gordon Liddy.

Don't get baited, they are a terrible company that lies from the start and will try to suppress customers to keep up their scam. If I could give less than 1 star I would. Disputing the charges as their customer service team is non-existant and my order still hasn't been delivered now two weeks past the promise date.

Most awful customer service I’ve ever experienced. You can only contact them via email and nobody actually answers any of your questions or problems after one use the red lights were broken as well as the cheaply made chair… Request was made almost 2 months ago and I have still not received replacement. I have also yet to receive the accessory order I made and it appears as though their customer service has just stopped responding to my emails. By far, the worst company I have ever dealt with.

Do not trust this company. They sent me the wrong sauna, have made the return process as difficult as possible, and now won’t process my refund. Stay away.

Parts did not fit ! Called for help and they ask for more money to help fix it!

I have not received my order however, its already 1 week late and I have had the worst ever customer service experience Ive had.

DO NOT BUY FROM THEM.

Zero stars is not an option but they deserve no stars. They are a horrible company. Never received product and never got refund. Emailed company 20 times and keep getting the same generic message about my refund. I’ll have to dispute the charge with my bank now to get my money back. I wish I could sue this company but I would end up paying more. Does anyone want to go into a class action lawsuit with me? I pretty sure this company has done this to hundreds of people. I also heard if you actually get the product you order it’s a trash product.

EVERY SINGLE AD i saw showed the unit to be approx 6 feet tall,..mine was about 4-ish foot tall at best. The red light therapy unit included fell apart before being used and was worthless. the sauna itself is not the worst experience tho. it heats well and seems to be (aside from the other issues) as advertised. However,had i known the tent was so much shorter than i anticipated or seen advertised, or the red light unit would be so cheaply made,i wouldn't have bought it at that price. lesson learned

Orderd in hopes to get it for Valentines Day, received late and damaged . It happens but then took until June to receive replacement. Tried multiple times to ask for refund but they kept saying they would look into it and it’s on the way. We have lost the excitement to even use it now. Would highly recommend staying away from them. I think they spend all of there money on marketing and none on customer care.

We didn’t exactly get off on the right foot with my initial order, as the first setup wasn't hitting the benchmarks I was expecting. However, what really matters is how a company handles things when they don't go perfectly, and Nurecover absolutely stepped up.

After some honest back-and-forth emails with their customer care team, I was incredibly impressed by their professionalism and commitment to making things right. They actually listened to my feedback, escalated the situation, and worked out a fantastic, timely solution to ensure I was completely taken care of.

The new setup works beautifully and delivers a fantastic sauna experience.

It is rare to find a company these days that genuinely stands behind their brand and prioritizes customer satisfaction. I am incredibly pleased with the final outcome and highly recommend them based on their outstanding support alone!