Shoe real size is too big. I've gotten a 9 Uk size shoe and its absolutly massive compared to other shoes with the same size
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wrote to Numeris enquiring about buying spare ribbed laces for my grandsons trainers. My fault one decide to disappear from the washing line on a very windy day. Unfortunately you can not purchase... See more
Company replied
Fantastic customer service from Rhys. My son was due to go on holiday and his trainers had been delayed. Rhys went above and beyond to help get them shipped to me, and he succeeded. He saved this very... See more
Company replied
Initial problem with delivery , awaiting stock , my son did not recieve for his prom . Trainers have now been delivered , they did Next day delivery . Numeris redeemed themselves by putting a com... See more
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Company details
Contact info
Unit 8 Mardon Park, SA12 7AX, Swansea, United Kingdom
- customer.service@numerisfootwear.com
- numerisfootwear.com
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ask for Rhys when you require urgent help 😊
Fantastic customer service from Rhys. My son was due to go on holiday and his trainers had been delayed. Rhys went above and beyond to help get them shipped to me, and he succeeded. He saved this very stressed mother a lot of worry and stress. I can’t thank him enough for all his help. He is a real credit to the company and definitely deserves recognition for his outstanding customer service. Thank you again, Rhys!
29 May 2026
Unprompted review
Reply from Numerisfootwear
So glad Rhys could help and get this sorted in time - really appreciate you taking the time to share this 🖤
Team Numeris
Terrible Customer Service
Literally a second after I made my order I emailed customer service to advise I had chosen the wrong size shoe for my son, in error.
I knew the order wouldnt be processed for a few hours so I had time on my side. I was only in the UK for 10 days and knew I wouldn’t have time to return them. I emailed 3 times and not once did I get a reply. Very disappointing and very poor customer service. Would never use again. I will also be doing a negative TikTok and Instagram review.
5 May 2026
Unprompted review
Reply from Numerisfootwear
We previously requested further information in order to investigate this matter, however we did not receive a response. Unfortunately, without the relevant order details, we’re unable to locate your order or review the issue further.
Please contact our customer service team - customer.service@numerisfootwear.com, directly via email with your order number and the email address used to place the order, and we’ll be happy to look into this for you.
Team Numeris
I’m happy with the customer service…
I’m happy with the customer service they offer. I got my shoes in an excellent condition and I really love them
14 May 2026
Unprompted review
Reply from Numerisfootwear
We are happy you love your shoes 🖤
Team Numeris
Reply from Numerisfootwear
Love that you’re enjoying them 🖤
Team Numeris
Best Stylish shoe and super fast…
Best Stylish shoe and super fast shipping!
29 July 2025
Unprompted review
Reply from Numerisfootwear
We are so glad to hear that you like them. 🖤
Team Numeris
Reply from Numerisfootwear
So happy they arrived quickly, enjoy! 🚚✨
Team Numeris
Good
Despite the misunderstanding I think numeris costumer service, I hope, are attending well my product.
16 May 2026
Unprompted review
Reply from Numerisfootwear
Thank you for your feedback. We’re sorry for the misunderstanding and appreciate your patience. We hope our team is taking good care of your order.
Team Numeris
Reply from Numerisfootwear
Thanks for your review! Glad to hear your order arrived quickly and you’re happy with it.
Team Numeris
Reply from Numerisfootwear
We’re glad you’re happy with the quality and customer service.
Team Numeris
A positive experience with the…
A positive experience with the purchase, but a negative one with the cost of returning it.
Paying €15 for the return and an additional €10 for the new shipment seemed a bit excessive.
26 May 2026
Unprompted review
Reply from Numerisfootwear
We’re glad you had a positive experience with the purchase, and we appreciate your feedback on the return costs 👏
Team Numeris
Reply from Numerisfootwear
We’re glad you think they’re great 🖤
Team Numeris
Everything great
Everything great. Just like on the photos. Arrived quickly.
If you are between two numbers, take the smaller one.
22 May 2026
Unprompted review
Reply from Numerisfootwear
Glad everything arrived quickly and matched the photos 👏
Team Numeris
Reply from Numerisfootwear
Thank you for your review! We’re glad everything was perfect and smooth 👏
Team Numeris
Reply from Numerisfootwear
We’re really happy you love the shoes and our service 🖤
Team Numeris
Reply from Numerisfootwear
Glad you’re happy with the value for money 👏
Team Numeris
The quality is amazing.
21 May 2026
Unprompted review
Reply from Numerisfootwear
We’re glad you’re happy with the quality 🖤
Team Numeris
Good I like the style
2 January 2026
Unprompted review
Reply from Numerisfootwear
We’re glad you like the style 🖤
Team Numeris
Very lovely shoe but try and give us…
Very lovely shoe but try and give us size 12.5 atleast 🙏✅
21 May 2026
Unprompted review
Reply from Numerisfootwear
We’re glad you love the shoes 🙏
Team Numeris
The best shoes and the best team behind…
The best shoes and the best team behind , i love that they respond very fast on emails and give you what you need
21 May 2026
Unprompted review
Reply from Numerisfootwear
We’re really happy you love the shoes and our fast support 👏
Team Numeris
Terrible quality
They promise shoes of good quality. For the price tag, the quality feels worse than a 30 dollar Zara shoe. The leather is not real (possibly cheap plastic) and the laces are extremely poor quality. The shoe also smells like chemicals. I cannot recommend. Also when walking in the shoe, the heel feels EXTREMELY weird because the sole's material is SOO soft!
At least the costumer service is decent though - i'll give them that.
11 May 2026
Unprompted review
Reply from Numerisfootwear
We previously requested further information in order to investigate this matter, however we did not receive a response. Unfortunately, without the relevant order details, we’re unable to locate your order or review the issue further.
Please contact our customer service team directly via email customer.service@numerisfootwear.com with your order number and the email address used to place the order, and we’ll be happy to look into this for you.
Team Numeris
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