Bought shoes with 35 percent discount offer, after three days got email, that my order is cancelled. But my credit card was charged immediately. How it can happen that you charged my credit card, bec... See more
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See what reviewers are saying
Allow me to be the English review you’re looking for; Made a purchase from New Jersey USA It got shipped within 24 hours, arrived within 3 days. Signed delivery, shipping was a bit expensive a... See more
I would highly recommend Nugnes 1920. I ordered it easily online and received it within days. It was also wrapped in lovely wrapping paper, along with the Chloe bag and packaging. Everything was authe... See more
I ordered a little unsure of what service I would get but can I just share that the correct item came quicker than expected in lovely packaging. I had made an enquiry before I made the order and they... See more
Company details
About Nugnes 1920
Written by the company
About Nugnes 1920
Strongly rooted in its place of birth, Puglia, the story of Nugnes is the evolution of a business idea that was born in tailoring and evolved over the decades into an international reference point in the world of fashion and luxury retail. Always preserving the first and absolute mission: to create a special relationship with each customer, celebrating their uniqueness. Explore Nugnes World, between sartorial history and the evolution of the luxury multi-brand.
Contact info
Corso Vittorio Emanuele, 189, 76125, Trani, Italy
- +390883888608
- web@nugnes1920.com
- nugnes1920.com
4.5
Excellent
894 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Nugnes 1920
Dear Customer,
Many thanks for sharing your feedback with us. We are sorry you didn’t appreciated our service. We inform you that the size chart references are clearly showed on every item’s page. In addition, our customer service team is always available to give more information on our products if needed.
We hope this will help you to change your opinion about our company.
Please consider us at your service
Kind Regards
Very good experience with nugnes
Very good experience with nugnes. I leave in Lyon. Fast expedition and good communication! Thank you so much !
15 March 2023
I was able to find Gucci loafers that I…
I was able to find Gucci loafers that I couldn't find anywhere else. Fast and free shipping to the U.S. and beautiful packaging. Highly recommend.
19 March 2023
A VERY BAD EXPERIENCE
Hi!
The Valentino Club Boots I bought from you broke after wearing them for 3 hours. One of the platforms got detached and when I took them to a Valentino Boutique in NYC I was told they might charge me for the repair.
I almost had a heart attack.
I feel so upset and disappointed.
You are selling a very low-quality but very expensive shoes. I feel as If someone robbed me.
Because of this experience I would never buy from you again.
Below is my letter to Valentino repairs:
Hi Kerry!
My name is Olimpia and we spoke on the phone
on Friday.
I have dropped off the Club Platform boots size 39 today
at the Madison Ave Valentino Boutique, to be repaired.
Below is the DHL email delivery proof.
I received the shoes this week,
on Wednesday evening, March 8th, 2023.
I wore them the next day for 3 hours and suddenly felt
that one of the platforms got detached/unstuck.
As I mentioned I am a Professor at the Parsons School of Design.
I wore the Valentino Club Platform shoes on Thursday
around the University building and then walked 2 blocks to F train,
by the time I walked a few more blocks in Brooklyn one of the platforms got detached
and bottom soles showed a lot of signs of wearing off.
I bought those shoes on sale from an Italian Boutique called Nugnes
but the original price was around $1690.
Tyanna suggested I would be charged for the repairs, which upset me.
Not only did it took me a long time to save the money for those dream shoes,
they broke after 3h and then I was told I might be charged for the repairs...???
This is a very bad experience for me.
I was also told that the design is faulty because the platform was made from
a too-heavy material,
so even if I pay for the repair, they might break again...
Please let me know what might happen.
This situation is giving me a very stressful experience
and is influencing my mental health.
I definitely can't afford to pay for repairs.
Hope to hear from you soon,
have a nice weekend,
Olimpia
212 390 0021
6 March 2023
Reply from Nugnes 1920
Dear Olimpia,
Many thanks for sharing all these information with us. We are sorry to hear about your bad experience but we didn’t know about that as you never got in contact with us directly. We would have been more than happy to offer our assistance in the resolution of the complain with the brand. As stated in our Terms & Conditions: in the event that the Customer receives a defective item, he must promptly send an email specifying the order number, the article code and attaching photographic evidence that will be analyzed. Please send us all the relevant information to the address web@nugnes1920.com
Do not hesitate to contact us for any further assistance
Best Regards
Customer Care Team
Excellent shopping experience
1 March 2023
Company sells defective products
Scratch on shoe and sole was coming undone. Your company was unwilling to do anything about the sole and would make me pay to return it. I have now taken to a shoe cobbler for repairs needed. Seems like the company buy defective products and resells them to customers hoping to get a deal. I would not suggest purchasing from them!
28 February 2023
Reply from Nugnes 1920
Dear Customer,
Many thanks for sharing your experience with us. We would like to assure you that every single piece is checked by our quality control team before the shipment. As stated via e mail, the item you have ordered is handcrafted, for this reason you can find some imperfections which are not to be considered a defect.
However, if you are not satisfied with the item, you can return it and, once received, our quality control will carefully check it and proceed with the refund.
Please consider us at your service for any further assistance
Best Regards
Customer Service Team
I live in the US and it was my first…
I live in the US and it was my first time purchasing from Nugnes. The shipping was fast! I loved opening the box because it was so well wrapped like i bought it at a store. I love it.
27 February 2023
Fast delivery
2 March 2023
One and done BUYER BEWARE!!!
Terrible customer service I purchased one time from this site and never again it was problems from the get go. The item was duplicated and sent twice then their mistake became my problem to deal with a month of misery trying to get refund. Item was refused by customs and sent back twice because customs flagged as fraudulent goods and all Nugnes kept saying was once it’s returned we’ll issue credit but never really assisted on their end to address all the problems and customs issues and whether product is/was fraudulent or not. On top of everything else they still charged a return fee when it was their mistake! I would NEVER recommend this site to anyone and will NEVER ever purchase from them again BUYER BEWARE!!!!
28 February 2023
Reply from Nugnes 1920
Dear Customer,
We want to thank you for sharing your experience with us. We inform you that your order was not duplicated but you have placed 2 different orders on 2 different days. Once you discovered the mistake and got in contact with us, both of the orders were in transit to United States already and for this reason it was impossible for us to cancel the order. We tried to assist you in any way in order to let the return process be as smooth as possible for you but, as per our Terms & Conditions Shipment blocked by the Customs Authorities in the Customer’s Country of Origin due to incostistency with the international regulations won’t be under our responsibilities. Besides that, we got in contact every day with the courier in order to let the package be released by US customs and be returned to us as fast as possible in order to proceed with the refund. Lastly we can assure you that all our goods are 100 % authentic, NUGNES1920.COM is an authorized reseller of all the brands you can find online and in our store in Trani. We are sorry if you were not satisfied with our customer service and we will take note of this feedback to improve our attitude in future.
Please feel free to contact us for any further assistance
Best regards
Customer Care Team
Great and Wonderful
Great and Wonderful! Felt like a million dollar experience I would definitely recommend to other people.
9 February 2023
The return authorization came quickly
The return authorization came quickly
Will definitely continue to use site
21 February 2023
All Ok
Great curtesy call from Customer Service to confirm packaging and shipments method. Nice experience!!
19 February 2023
Order without any fear!
I ordered a little unsure of what service I would get but can I just share that the correct item came quicker than expected in lovely packaging. I had made an enquiry before I made the order and they replied almost immediately with a prompt answer. Don’t fear, order with Nugnes 1920 without fear!
8 February 2023
Great Valentines gift
Great Valentines gift, and delivered earlier than expected!
t
hanks
6 February 2023
Very pleased with my order
8 February 2023
Thank you product arrived as described
Thank you product arrived as described. Communication was prompt and accurate. Shipping was fast and dependable. I will consider ordering from them again. Thank you for the help.
3 February 2023
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