Nudie Jeans Reviews 211

EIGHT pounds to return a pair of jeans that didn't fit me is an absolute joke.
You are making money from your clothes not fitting properly! It does not cost that much to post a small parcel, you are profiting from this. Disgusting.
The ironic thing is I was planning to exchange for another size. I'll take my business elsewhere and I strongly recommend you do too.

Total scam - overpriced and non matching size and quality is cheapest denim out there. They sent out questionnaire about how they did and of course critical review didn't lead to anything!

Hello everybody. This shop is better to avoid. Wrong sizing, disaster customer service ( robot enswer) and after the period of 10 working days to return the money. NO ENSWER. NO MONEY BACK.
AVIOD THIS THIEVES!
The products are expensive and very bad quality. Worst then product form poor China sites.

Badly advertised sizes. Awful customer service. Awful delivery. Item received 4 days late despite £10 delivery fee. Unable to return immediately (you have to wait 1-2 business days for them to review). And you’re expected to pay £8 to return them.

This company is A JOKE.

Worst non breathable jeans on the planet. Do not buy on line these jeans don’t fit traditional sizes nor once worn or tried to wear…. Couldn’t even fit over my hips wouldn’t return . Basically took 240 dollars and burned it with a lighter DO NOT BUY YOULL REGRET IT

Great company and products, 20 years A HAPPY CUSTOMER.

My brand new pair of rad rufus jeans got a fabric tear after 3 months.
Fortunately the retailer I bought them from Jeanstore was extremely understanding and refunded the them after 3 months.
Nudie Customer service however acted very unprofessionally in email conversation and even ignored the last email I sent them.
First and last pair of jeans I will buy from Nudie..

The jeans themselves were really disappointing. Lost their shape very quickly and tore in several places nearly as fast.
Their 'free repairs' thing seems to be more marketing gimmick than moral environmental policy. You have to make a journey you probably otherwise wouldn't to one of their few and far between locations for an in person repair. I think they have figured out it sounds great and in reality most people won't take it up because of the faff factor. Also these free repair kits don't seem to be a thing any more in reality.

The jeans themselves were okay, but the returns process was disappointing. I was unable to access returns without emailing customer service, and returning from the UK cost £8, which wasn’t clear at the point of purchase. As this was a Christmas gift that didn’t fit, the process felt unnecessarily awkward and expensive. Worth knowing before ordering.

Great quality and sustainable/traceable materials. Bought a pair from Bangkok store around a year ago and still in good condition, denim is high quality (doesn’t get snagged by my cats claws, surprisingly warm due the density of the fabric). Nudie’s sustainability and reporting standards are better than 99% of the fashion industry.

Just tried to return a pair of jeans I bought - tried them on again at home and didn’t think they fit and decided to return them back and get a refund. People of the store (staff - the manager especially) was quite rude (the Poland street store in London). Explained the situation and he told me I was lying and these jeans had been worn a lot so he didn’t want to give me a refund. Not great to be called a lier and be treated with such a lack of respect. Shame to face such a bad customer service.

I used to be a loyal Nudie Jeans customer and have shopped several times at the Munich store.
That’s why I’m so disappointed that we weren’t allowed to exchange a pair of jeans for a smaller size, even though my partner had only tried them on briefly at home.
The reason? The tag was missing.

Both in-store and via email, we were dismissed in a very impersonal way, without any genuine understanding or willingness to help.

This attitude completely contradicts the values Nudie Jeans claims to stand for – sustainability, fairness, and responsibility.
True sustainability starts with how you treat your customers, not with blind process loyalty or a piece of paper.

If a tag is worth more than a satisfied customer, then those values are sadly nothing more than marketing slogans.

Excellent company that stands behind its products. I have tested and used their free repair for life and it is a great service. Justin at the South Yarra shop has been particularly helpful. My past visits to Nudie Sth Yarra have always been very pelasant experiences.

"The limited availability of Tight Terry -fit sizes has been an ongoing issue, frustrating customers and causing the brand to lose loyal buyers."

The jeans themselves are great, but their promises are misleading. Nudie Jeans claim their jeans are durable and offer free repairs at their stores in London. But unfortunately I don't live in London, and so when after about 6 months my jeans began to wear and a hole appeared around the knee, I asked whether I could post my jeans to get them fixed. This isn't something they offer, so to get my jeans fixed I'd have to spend a fair bit of time and money to go in person to their stores, which I'm not prepared to do. Not everyone in the UK lives in London, so being able to post jeans to get them returned seems fair.

I have been a fan of Nudie Jeans for their products, but my recent experience with their customer support has been one of the worst I've ever had. If their delivery partner fails, be prepared for a fight. They will deny responsibility, misstate the law, and hold your money indefinitely.

The Initial Problem:

I placed two orders which were shipped to Romania. After arriving in the country on September 10th, they were handed to a local courier, Urgent Cargus, who, due to a confirmed IT failure, assigned them completely wrong addresses. My parcels became undeliverable, trapped in the courier's warehouse. This wasn't a simple delay; it was a confirmed, total delivery failure.

The Unprofessional Customer Service Rollercoaster:

I have spoken to Nudie Jeans' agent, Karl, with all of this evidence, expecting a simple refund. Instead, I was subjected to conflicting and unprofessional responses:

Initial Refusal: At first, I was told I had to wait indefinitely until they received confirmation that the parcels were being returned. A process that could take weeks, if ever.

False Legal Claims: When I pointed out their responsibility under their own Terms & Conditions and EU Consumer Law, I was incorrectly told they were "not in breach of any T&C or Consumer laws."

Abdication of Responsibility: In a bizarre turn, the agent then told me, "If you feel you have been treated unfairly, I suggest you contact your bank to file a chargeback." He was actively telling me to escalate the issue externally rather than resolving it himself.

The U-Turn: Right after he argued with me on semantics, dismissed legitimate claims as "feelings" and suggested I should file for a chargeback if I am unhappy, he promised a refund if it was a "system failure", the very fact I had been presenting all along.

Their Own Terms:

Nudie Jeans' own General Terms and Conditions (Section 5.2) state:

"Nudie Jeans insures each package during the time it is in transit until it is delivered to you." They completely ignored this until they were cornered.

Conclusion:

While I was eventually promised a refund after a long and unnecessary fight (and still not sure when this will be resolved), this experience has shattered my trust in the brand. A customer should not have to act as their own lawyer to force a company to follow its own policies and the law. This level of incompetence and dismissiveness is unacceptable. I strongly caution international buyers. In the meantime, I am prepared to escalate this matter further.

Purchased three pairs of jeans and am waiting for them still a week later. When calling up UPS it turns out they didn't include the correct export documents so they shipment is being returned to them. Tried calling them to as for a refund - no one answers, not even an answering machine. I'm not sure when I'll get my money back but I don't have high hopes it'll be any time soon. Atrocious service and will spend my money elsewhere in the future. Shame as I actually like the jeans.

Ich habe eine Jeans in 31/32 bei Nudie Jeans bestellt, die Größe die ich bekommen habe, war ca. 1-2 nummern kleiner, obwohl ich schon mehrere habe. Ich musste diese Jeans nach Schweden auf meine kosten zurücksenden und bekam eben diese Antwort:
Hi,
I hope you're well!
We received your return back at our warehouse, but unfortunately, the tags were removed and the jeans are not in a re-sellable condition. The jeans have been used and washed.

The item needs to be sellable when they are sent back as a return. We're very sorry about this, but we clearly state that all returns need to be sent back in their original condition with all tags still attached and without any wear marks.

What we can do is send them back to you.

Please confirm your delivery address:

Please reach out if you have any questions and have a great day!

All the best,
Karl
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Organic cotton only. Free repairs forever.

The jeans are great, after a while the denim really softens making them more comfortable, the reason for 3 stars is because when I had them altered in-store, the salesperson taking measurements asked me to remove shoes and now my jeans feel short and rarely wear them, told them about it and wanted nothing to do with it . So if you're going to have them altered do it elsewhere otherwise you're wasting money

I purchased a pair of Nudie lab 35 Tuff Tony these jeans were unique to Nudie and cost £270 I have worn the jeans twice and the top button has broken off. I contacted the Soho store in London who are very helpful and advise me to contact customer service via email.
I have sent five emails and four days later received a response and their response was they have been ‘mega busy in the office’ I explained my situation and I received a response from a chap called Joel I responded to his email and yet again I have been totally ignored
I have been loyal to Nudie jeans for the best part of 15 years. And this is how I am treated. They were very happy to take my money but their after-care service is appalling.
I have no idea where I stand and I have made a sensible suggestion to resolve this which isn’t my job to do!
I have sent another email to Joel asking him to please sort this problem out.
No doubt I will have to wait another 4 days to get a response.
If I had been treated a little bit more fairly as in if they had a responded to me, I would’ve probably just gone away and sorted the problem out myself. But I’m so frustrated and frankly annoyed with the way that I’ve been treated. The Online service is appalling and I really hope the CEO
JOAKIM LEVIN reads this.