NUACOM Reviews 

403
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being very helpful, professional, and eager to resolve any issues quickly. The service is frequently described as excellent, with many highlighting the smooth and seamless onboarding process and user-friendly systems. People appreciate the exceptional customer service, noting quick response times and effective support that makes transitions easy. However, some customers also noted that direct message or instant message experiences were occasionally slow, leading to disconnections or a lack of engagement beyond standard offerings.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and professional, making processes like setting up new... See more

User experience

Users describe positive interactions with the user experience, highlighting the app's user-friendly nature... See more

Service

People report positive experiences with service, often describing it as impressive, seamless, and excellent... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpful, patient, and... See more

Response time

Clients share positive opinions on response time, with many impressed by the speed of account launching and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nua... See more

Rated 5 out of 5 stars

The entire process from start to finish was exceptional. The sales agent walked us through everything, we then signed the contracts and within a week we had the new phones and were onboarded. Excellen... See more

Rated 5 out of 5 stars

Very helpful staff and eager to help solve any issues as quickly as possible. Basic handset is super and very quick to install. Only starting out with them but really looking forward to a long workin... See more

Rated 5 out of 5 stars

I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They we... See more


Company details

  1. Phone and Internet Service

Written by the company

We provide reliable and innovative IP phone systems for businesses of all sizes. The service is based on new technology, robust platform, cutting edge features and professional support. Switching to our service, businesses reduce the price of their phone bills by around 50%. High-quality handsets and a wide range of desktop and mobile apps are also provided, to increase the efficiency of your business communication.


Contact info

4.9

Excellent

TrustScore 5 out of 5

403 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(403)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A complex case

Ours was a complex case and Nuacom supported us throughout the whole process. Heather Cunningham was extremely responsive and nothing is too much trouble. Thank you Heather for holding our hand throughout this transitional phase.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Hi there,
All my dealings with James Hawkins and Vaibhav Sharma have been very professional.
Both have been very approachable and patient at making this transition over to Nuacom from our current provider. They helped me navigate a very stressful situation when our phone lines got cancelled prior to the due date of moving over to Nuacom.
Thank you to you both for all your help and patience.
Best wishes

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient process from start to…

Very efficient process from start to finsish, Anthony, David & Vaibhav were there to answer any queries, questions or concerns that we had. System set up within days. Very good service from start to finish and a very fair price point.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

We recently signed up with the Nuacom…

We recently signed up with the Nuacom softphone app, and the entire experience has been smooth and professional. From the start, Anthony Tierney was incredibly helpful, answering all our questions with clarity and patience. He ensured we fully understood the service and its benefits, making the onboarding process seamless.

After signing up, Heather Cunningham assisted us with a support call to set up our account, and she was equally supportive. She guided us through the setup step by step, addressing any concerns promptly and making the process much easier for us. Her professionalism and knowledge were greatly appreciated.

Both Anthony and Heather provided quick and efficient support, and their friendly, approachable manner made all the difference. The app itself is intuitive and easy to use, which we highly recommend to anyone considering Nuacom for their communication needs.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Vaibhav was very calm and listened to all my questions and concerns and did not leave the meeting until everything was resolved to my satisfaction. Thank you.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Great system

Great system, that is very user friendly while also being a powerful solution, utilising AI and allowing full management oversight which is vital from a quality control standpoint.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service and very prompt response time from
Vaibhav when I had any problems with setting up. Very user friendly. I would highly recommend this service.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

I have been working with Heather since…

I have been working with Heather since we had to move from Blueface after 15 years, and seriously she has been nothing but amazing, the service provided from her has been exceptional. It can be hard to find companies that actually provide a service but Heather has been superb and she is a fabulous ambassador for Nuacom because I would certainly refer Nuacom from our experience from inception to date. Excellent

17 December 2024
Unprompted review
Rated 5 out of 5 stars

NEW CUSTOMER

We have recently just being set up with Nuacom. We have had really helpful experience with Vaibhav Sharma, Thanks for all your help

17 December 2024
Unprompted review

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