Easy to navigate and check monthly. NS&I informed me and paid within the time frame given. Only complaint was the winnings were not high enough, but nice nevertheless .
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Review summary
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Reviews shaping this summary
Actually, I said because it wasn’t that easy online and on the phone, it didn’t accept my details and all the additional questions mothers birthday that sort of thing. However, when I looked it up I h... See more
I cashed in some funds and they arrived on time but you’d expect that to happen! I don’t understand though why you cannot get hold of your money over a weekend - I requested the money on Friday and g... See more
For some reason, website doesn't always work fully when using Chrome, but fine with Windows... strange, but I'm no computer expert and probably something to do with settings. Otherwise, service as ex... See more
Company details
About NS&I
Written by the company
We’re the nation’s savings bank.
At NS&I, we support savers to achieve what they aspire to in life. We are the nation’s savings bank, and the only savings provider backed by HM Treasury. This means your savings are 100% secure, no matter how much you have saved with us.
We’ve been supporting the UK’s savers for over 160 years. With easy access savings accounts, fixed term investments and the chance to become a Premium Bonds millionaire — we’re the safe home for your savings.
At NS&I, we support savers to achieve what they aspire to in life. We are the nation’s savings bank, and the only savings provider backed by HM Treasury. This means your savings are 100% secure, no matter how much you have saved with us.
We’ve been supporting the UK’s savers for over 160 years. With easy access savings accounts, fixed term investments and the chance to become a Premium Bonds millionaire — we’re the safe home for your savings.
Why save with us?
Written by the company
- We're saving experts
- We've been supporting the nation's savers since 1861. Today, millions of customers trust us with their savings.
- We're the only savings provider backed by HM Treasury
- We guarantee 100% of your savings – no matter how much you save.
- We’re all about saving
- Saving. Nothing more, nothing less. Whatever you’re saving for, we offer a range of products to suit your needs.
- We're the home of Premium Bonds
- Every £1 you save gives you the chance to win tax-free prizes every month – from £25 up to the two £1 million jackpots!
Contact info
United Kingdom
- 08085 007 007
- customerenquiries@nsandi.com
- nsandi.com
We’re here for you
4.3
Excellent
11K reviews
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Great app
Great app
Very clear and easy to use
Interest rates could be better but safe place for your money
16 April 2026
Web site is crap
Web site is crap. Continually locked out endless problems and no cert of interest for tax. Cumbersome in the extreme
19 April 2026
Unprompted review
Great to save for any special occasion
Great to save for any special occasion. Build a nest egg.
13 April 2026
Simple to access funds
Website and App provide information needed in a clear format. Adding and withdrawing funds is straight forward.
3 April 2026
Quick and easy to use
Quick and easy to use, also have the ns and i countdown to my premuim bonds prize checker. great way of keeping your money safe with the chance of winning something bac, plus i also have a saving account with them so all good.
15 April 2026
Promot efficient transaction
Spoke to a person hooray! Having said i didn't want to go online. Put through immediately to friendly efficient lady and transaction completed very quickly and money in my account promptly
7 April 2026
The ease that people can buy bonds…
The ease that people can buy bonds without any glitches, whenever you have an account it's easy to access at all times.
17 March 2026
Used to be reliable but now poor
Used to be reliable but admin now very poor.
Opened an ISA as wanted one quickly and had other accounts but amount transferred late so missed a whole year's allowance. Husband tried to open one and got a paper letter about a different account he already has.
also he got a message confirmation about my isa and I had no communication.
Website forms clumsy and they seem to treat them as postal transactions (judging by follow up survey).
Email to customer service not acknowledged or answered. Hard to find a phone number on the website although the complaints one was answered quickly . However although they actioned request to transfer money they would not answer other issues.
Chatbot completely useless.I
Seems in a bit of a mess.
17 April 2026
Unprompted review
Quick and easy money management.
23 March 2026
Easy to do online.
2 April 2026
It was easy to complete online
It was easy to complete online with the reassurance of receiving confirmation emails.
1 April 2026
It is very easy to transfer money into…
It is very easy to transfer money into NS&I - only takes a few clicks and then it is done,
10 April 2026
Worst website EVER!
I have tried to register for premium bonds online and the system closed me down at the end of inputting all the data THREE times and the 4th time still logged me out after taking my deposit. The money has gone from my account but no idea if my account has actually been set up. This is the worst buggy website I have used in years. Come on ppl I know you’re government owned but whichever contractor you’re using for tech support is taking you for a ride!! If and when my account is finalised I will have to take a view if I properly invest with them or not in premium bonds I might just pay the tax on my savings and save my self a whole host of grief - also if 36% of reviews are awarding 1 star reviews how have they got a 4.3 score trustpilot?
15 April 2026
Unprompted review
Had them for years and keep investing
Regular wins all be it small ones that get reinvested for me. Love how I can see that I've won on the prize checking app and then they tell you by text message 3 days later, so for one heart stopping moment you think you've won again!
16 April 2026
Easy to transfer money
Easy to transfer money, also knowing that by full deposits are safe with NSI. When used customer service they have always been friendly & most helpful.
16 April 2026
Service is okay but opp to improve app…
Service is okay but opp to improve app and remove need to call the tel line. More functionality needed to contain journeys.
16 April 2026
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