NRS Healthcare Reviews 273

I have read they have gone into liquidation August 25, so I don't know who I spoke to on Monday via online phone number .
I was promised delivery of nebuliser accessories Thursday sadly didn't deliver and phone line now closed

They have gone into administration thank god lies after lies. It has been taken on by Inspire Community Trust Bexley. After waiting 3 days for NRS to turn up we called Inspire on Friday around 5:30 a engineer ( Alan) was with us within the hour and fixed the problem. He told us that they have a 24 hour Call out Service which i think will be of great help to people in the Bromley and Surrounding areas

Appalling Customer Service. I called to arrange for a replacement helpline and I'm still waiting on a call after 56 minutes. When these units go wrong you had better set aside 2 x lunchbeaks to get them sorted. My suggestion, go elsewhere.

Purchased a 3 wheel Rollator to replace the NRS walker which was getting too heavy to lift in/out of the car. The Rollator was the lightest we could find.
On the first use after covering only 3 metres whilst moving it to get in the car, it fell sideways on top of my wife causing a cut forehead and badly bruised hip and leg. Fortunately nothing broken and not retained in hospital.
It was obvious with my wife’s very poor balance problem the stability of this walker was totally unsuitable.
We returned it to NRS on the basis of replacing it with a lighter version of the existing NRS 4 wheel walker.
This was refused as it had been used and there were some scratches on the frame, and duly returned it back.
Could not have the hassle of a claim under Sale of Goods act or injury and now have managed to sell the Walker at less than 1/3 the cost of purchase and our return.
A most unreasonable attitude by RDS, considering we were not after a refund, which makes their name as Healthcare suppliers a joke.

Rude, bad attitude and unhelpful customer service person on the phone, was adamant I didn't have the equipment I needed collecting which was arranged by the hospital which had THEIR sticker on it.

I’ve spent three weeks trying to get a replacement for the faulty mattress on my profiling bed, and NRS Healthcare has been completely unreachable. No one answers the phone or returns calls, and after emailing I was assured the issue “would be resolved today”—yet here I am, still waiting. The defective mattress has now given me a pressure sore, wasted my time, and cost me earnings due to cancelled appointments.

When I finally rang the out-of-hours line to check on delivery, I was met with rudeness and profanity from two men on the other end. Being sworn at when you’re relying on a company to support a vulnerable person is utterly shocking. This level of disrespect and incompetence is unacceptable from a provider that claims to care for those in need.

I’m escalating this through my occupational therapist and lodging a formal complaint (Reference: 103194219). Until NRS Healthcare demonstrates real accountability, I strongly advise anyone in need of reliable, compassionate service to look elsewhere.

Claro, acá va el texto listo para usar:

> Apart from a few helpful individuals, the overall customer service at NRS is shockingly poor. Long wait times, no responses, and broken equipment delivery. Vulnerable people deserve better. This urgently needs regulation.

Absolutely appalling. Lacking communication and accountability. Eventually confirmed a refund then they withheld refund and delivered the order late - now refusing to accept returns unless £220 charges paid.

Firstly I would like to start off on a positive and FIVE STARS to the person for creating the NRS app. It is very good for seeing the equipment that you have and for bookings.

On a negative note, which "bright spark" of a Manager thought it was a good idea to remove the text messaging service for collection?

Can you please explain how the family of a service user who works full-time, is able to navigate the attendance time of NRS for collection of equipment? Do you seriously think that we can stay at the address from 8am-8pm??? Or, do you want us to leave the equipment outside the building whereby you can collect anytime during those 12 hours?? Unfortunately this was not a helpful idea

Giving a delivery date and not turning up or phoning to let you know you’re not coming. Terrible communication, not picking up the phone or getting in touch following an email.

Terrible experience trying to rearrange a service inspection for my mother. No one answered my calls and an option to leave a number for ‘callback’ when I reached the end of the telephone queue resulted in no callback. Given, one assumes, that this company deals with many vulnerable people, shocking communications. Also, when I googled the company email address, emails bounced back as ‘address domain could not be found’. I assume NHS money pays for this service?

I ordered a three wheeled walker for my husband. Item arrived no flywheels so currently just a useless item sitting in the corner taking up space. I’ve phoned in twice asking where these flywheels are and do they want to send me a label and get the courier to collect and return as it’s useless and cannot be used safely without what’s missing. In the words of that famous Diana Ross song “ I’m still waiting “. No tracking for flywheels and the chance of them arriving this month you must be joking. After this never do I buy another item from you.
NRS if you where my business I would sack the lot of you.

I would give them zero stars if I could. Totally useless.
Phoned our local community rehab team as my husbands bed safety rail supplied by them had broken. Was told to contact NRS healthcare about it. Kept on the phone for ages with some automated message saying I could leave my number and when I was at front of queue I would be called back. Suprise,suprise haven’t heard a thing so as it was urgent had to purchase privately. Totally and completely useless.

Dear NRS Healthcare, please collect (1) N76972 SOLITE PRO BED (2) M65670 Mattress and Pump (3) H62155 CUSHION this week before we take these items to the skip! Thank you for any swift response! Final straw message sent via a FB message send on your FB page at 07:08 this morning as NO RESPONSE from email.. NO RESPONSE through phone calls. NO RESPONSE through kind nurses who are trying to contact you too!

Utterly appaled, arranged for NRS to collect equipment from a recently deceased relative, given an afternoon time slot of 2 hours.
They messaged me 2hrs before thr due time to say they had tried to collect.
On ringing the number provided they did not apologise or offer to return at the previously agreed time.
Having made 3 phone calls and been promised a call back all three times the matter having "been escalated" there was NO call from NRS.
Utterly shambolic I expect no better from the response on here either.
Update
Still no response, tried calling, was told by a very rude young man that collection times are not guaranteed , no apology no resolution.
DO NOT TRUST this company they are incompetent

We have yet again received excellent service from NRS from text messages giving confirmation of visit dates to a phone call on the day giving a close time for arrival. All the equipment has been shown and explained and we have never had a cause to complain, thanks.

My wife is high risk and cannot talk or walk and chokes easily. She has complex needs and has total care. She depends on the use of her Lightwriter which is absolutely necessary for her to communicate effectively. Her ability to use other methods such as a tablet etc is not manageable for her. Her machine stopped working one month and three days ago! It was sent immediately to the company who assessed the repair needed and sent a quote to NRS to sanction the repair They have had that quote about a fortnight and despite me ringing and pleading with them the repair company still have not received the ok to proceed. My wife's mental and physical health is getting visibly worse as she has to have anybody she needs to speak to look over her shoulder while she attempts to type letter by letter with difficulty using an alphabet sheet! Millbrook Healthcare who were previously in charge had it spot on and got
problems sorted promptly. It's not the only issue we've had but this matter is an appalling lack of responsibility they have to service those in great need. I now understand why 83% of people rate this company 1 star. Still waiting for a response.

Complete waste of time & money
Discharged with a toilet seat & toilet frame phoned to arrange collection was given a date no one arrived to collect followed this up with another call was told NRS do not collect from Medway area but there website says Kent area
Why have I wasted a day waiting when NRS knew they were not coming so disrespectful
Calls are recorded for training purposes so someone needs to get training then
Total run around absolutely appalling staff and appalling service equipment still here with no idea how to return what a waste

The driver/ technicians are lovely, BUT the management/ administration/ warehouse ARE TERRIBLE.
Have been waiting for an urgent equipment repair/ replacement for 2 months now, everytime I call I get a different story.
Also, the warehouse keep sending used damaged dirty unsanitary equipment, sometimes missing parts.
They tell me they will order new equipment, but then keep sending back THE SAME EQUIPMENT back over and over again.

I m a carer, my client was given a too short hospital bed as this company didn t bother to check her hight.
So they sent somebody to lengthen the bed with 2 rectangular blocks.
The guy that came place the block wrongly at the top , moved the matress down and didn t strapt it to the metal fram underneath just 2 at the top.
When i remostrate and saied the blocks should ve gone at the bottom of the bed and showed him with the remote control what would happen leaving them like this once my client raised the back in a seating position , displacing the blocks that end up on the floor putting her in danger to damaged her neck and push her in a position she couldn t move from as she has got MS, he shrug and saied i was told it should go so i ve got to go. No compassion or concern to cause arm to a vulnerable person. So after he left i reded the bed , moved the matress up and fixed it with all the straps in use to the metal frame and place the blocks to the bottom of the bed.
My client slept well and can now seat in bed upright using the remote control without danger to herself.
I ve been in this job for a long time and i think is disgraceful how this company operate , no knowledge or experience in the field. Absolute disaster and rubbish at their job.