I have a small pension with now through employer, I have been trying to withdrawer since early march, had same problem as most, sent documents as address changed, this part went well but to get my mon... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
It took from July 2025 to May 2026 to get my pension payout. This was due to email and login issues. It took my financial advisor to help me resolve this issue. My money could have been gaining intere... See more
Company replied
Very frustrating at the start as they thought I had 2 pensions. Then not told until my last call that I actually had to submit a form to get my pension, even though I said I would take it while on the... See more
Company replied
Well, your system eould not recognise my bank details, you already had my I D prior to the request to take pension discussion. Your email system is awkward. My payment still has not arrived in my bank... See more
Company replied
Company details
- Pension Fund
- Financial Institution
- Fund Management Company
- Investment Service
- Pension Office
- Retirement Scheme Provider
Written by the company
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Written by the company
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Contact info
4th Floor, 37 Park Row, NG1 6GH, Nottingham, United Kingdom
- trustpilot@nowpensions.com
- nowpensions.com
2.9
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent work from all involved would…
Excellent work from all involved would recommend to everyone great pension plan
18 May 2026
Reply from now:pensions
Hi Howard,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear you would recommend now:pensions to other people.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Heloise
now:pensions
Reply from now:pensions
Hi,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Heloise
now:pensions
my pension
Thank you so much for my savings for my pensions .. it did take a while to receive it .. but happy now I have
18 May 2026
Reply from now:pensions
Hi,
Thanks for taking the time to leave a positive review.
We’re pleased to hear you received your money.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Heloise
now:pensions
Reply from now:pensions
Hi,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Sheri
now:pensions
Pension pot withdrawal
Great the assistant helped talk me through taking out my pension pot and it was easy I had my money relatively quickly with all the tax paid as well
4 May 2026
Reply from now:pensions
Hi Caroline,
Thank you very much for your positive review.
We’re thrilled to hear that you were throughly updated throughout the process of transferring your pension out.
Knowing we helped you receive your funds quickly is exactly what we aim for.
I’ll share your feedback with the team. They’ll appreciate it.
Thank you for choosing now:pensions and for sharing your experience.
With gratitude,
Sheri
now:pensions
I am happy with the service i received…
I am happy with the service i received from Now U Pensions.
My pension was paid to be promptly.
15 May 2026
Reply from now:pensions
Hi Rachel,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Sheri
now:pensions
Reply from now:pensions
Hi Ian,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear the process was straight forward.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Sheri
now:pensions
So professional and prompt
So professional and prompt, everything I was told would happen did.
1 May 2026
Reply from now:pensions
Hi Samantha,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Sheri
now:pensions
Reply from now:pensions
Hi Mrs Agyeman,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear the information was explained throughly.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Sheri
now:pensions
easy and efficient service
15 May 2026
Reply from now:pensions
Hi Allan,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Sheri
now:pensions
Very easy process and I was kept…
Very easy process and I was kept updated if progress at all times.
7 May 2026
Reply from now:pensions
Hi Ian,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear you were updated throughout the process.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Sheri
now:pensions
The experience was very quick helpful…
The experience was very quick helpful and a great communication I would definitely recommend
10 April 2026
Reply from now:pensions
Hi Deborah,
Thank you very much for your positive review.
We’re thrilled to hear that you had a smooth experience.
Knowing we helped by providing communication throughtout is exactly what we aim for.
I’ll share your feedback with the team. They’ll appreciate it.
Thank you for choosing now:pensions and for sharing your experience.
With gratitude,
Sheri
now:pensions
Reply from now:pensions
Hi Tony,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Sheri
now:pensions
It was so simple
16 May 2026
Reply from now:pensions
Hi Steven,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear everything went smoothly.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Sheri
now:pensions
Reply from now:pensions
Hi Tony,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Sheri
now:pensions
Reply from now:pensions
Hi Shaun,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear the process was straight forward.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Sheri
now:pensions
I am glad the service
It all ran very smoothly. No complaints from me. Great service thks
15 May 2026
Reply from now:pensions
Hi,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Sheri
now:pensions
now:pensions
Reply from now:pensions
Hi,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear you recieved excellent service.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Sheri
now:pensions
Reply from now:pensions
Hi Rachid,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Sheri
now:pensions
Continual delayingbtactics to avoid payment
I am 66 and have £1100 owing to me.
I have been trying to get my money for almost a year, but continual delaying tactics mean I am no nearer to getting my money. Excuses are like this,
" we need more info"
" we have lost your paperwork"
"we need more time to process your claim"
" you have not sent back a form"
I doubt if I will ever see any money.
Can only advise people NEVER to deal with this company
15 May 2026
Unprompted review
Reply from now:pensions
Oh dear! Jim.
It sounds like something isn't quite right. I've pushed an email to you to get some more information so I can identify you, then I'd be happy to explain your situation and help you get this payment completed.
Kind Regards,
Sheri
now:pensions
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