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NowPatient Reviews 199

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and empathetic approach, making every interaction pleasant and reassuring. Many highlight the outstanding customer service, noting the clear communication, quick responses, and personalized guidance received. The delivery service is frequently commended for its speed and reliability, with many receiving their products promptly, often the next day. People are also very satisfied with the quality and availability of the products, especially for hard-to-find items. Consumers appreciate the efficient and streamlined process, from detailed consultations to quick dispatch, making the overall experience smooth and stress-free. The service is often described as knowledgeable, supportive, and trustworthy, providing valuable advice and ensuring patients feel well-informed and confident in their treatment decisions.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its reliability, efficiency, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being kind, helpful, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the excellent and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Product

Reviewers express satisfaction with product availability and delivery. Many customers highlight the ease of... See more

Based on these reviews

Rated 5 out of 5 stars

My local pharmacy had been struggling to get a prescribed drug for me and was not even able to source the substition. They suggested I try other pharmacies but this was not possible, because I current... See more

Rated 5 out of 5 stars

I've struggled with insomnia for years and had heard good things about Quviviq. The consultation process was detailed and professional, and my prescription was dispatched quickly. Follow-up calls have... See more

Rated 5 out of 5 stars

I’ve recently used NowPatient for the first time and I cannot recommend them enough. I have been desperately looking for an item that is out of stock nationally and the team at NowPatient went above a... See more

Rated 5 out of 5 stars

I had a great experience with NowPatient. I have a regular prescription that, unfortunately, is often out of stock and has to be ordered. As a result, I end up going several days without it, which is... See more


Company details

  1. Online Pharmacy
  2. Health Consultant
  3. Pharmacy

About NowPatient

Written by the company

Now Patient logo

NowPatient is a digital health-technology platform functioning as both an online pharmacy and telehealth service. Packaged as a Class I software medical device, it’s accessible via web browser or mobile app (iOS and Android), and offers users in the UK and US on-demand access to virtual consultations, prescription services, and AI-powered health tools.

Ownership

The service is owned and operated by Infohealth Ltd, a licensed online pharmacy registered in England and Wales (company no. 04004930) with its registered office at Lynwood House, 373–375 Station Road, Harrow, England, HA1 2AW. Infohealth Ltd holds the necessary MHRA approvals for its pharmacy and telehealth offerings.

What It Does

  • Online Pharmacy: Order NHS-approved prescriptions (UK) or access major US drug-savings programs (coupons, savings cards, manufacturer assistance) with free home delivery.
  • Virtual Consultations: Book GP appointments directly (up to 16 weeks in advance for NHS patients in England) and consult clinicians via video.
  • Medication Management: Set up refill reminders, view private treatment plans, and track chronic conditions like diabetes or hypertension.
  • Health-Monitoring Tools: Use AI-driven assessments (e.g., genetic risk tests, home test kits, continuous blood-pressure monitoring through smartphone camera via Lifelight partnership).
  • Wellness Insights: Access real-time pollen counts, air-quality data, BMI and type 2 diabetes risk scores, plus comprehensive health-condition information.

Get started today and benefit from Medication Reminders, Get Treated Privately, NHS Online Pharmacy, GP Appointment Booking, Rx Savings Card, Drug Coupons, US Drug Savings Programs, Health Conditions Information, Genetic Testing, Home Test Kits, BMI Risks, Type 2 Diabetes Risks, Pollen Meter, Air Quality Monitor, and lots more!

Why we built NowPatient

Written by the company

We are committed to helping everyone, everywhere live healthier lives
The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.

Contact info

Get Treated Privately with NowPatient

Choose from 200+ treatments and 30+ conditions including weight loss

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

5* service

This is beyond any service I have got in my 49 years at any GP surgery! They go out of their way to help you and are professional, kind and listen. This will be my go to for any future help I should need. Absolute 5* service!!!

14 March 2025
Unprompted review
Rated 5 out of 5 stars

positive experience !

A very positive experience throughout the day from start to finish. The colleagues at this company were knowledgeable +professional.
Nothing was too much trouble and their understanding + patience was very refreshing.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Professional Care

I have had an excellent experience
Twice now. The team was incredibly quick to respond and provided a thorough clinical assessment with detailed follow-up. The website was easy to navigate, making the whole process seamless. They promptly got in touch with me, took a comprehensive medical history, and ensured the shipment and delivery service was hassle-free. The clinician I worked with was highly professional, knowledgeable, and kind throughout. Highly recommend!

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Prescription for Quiviq

Very quick and efficient service with same day dispatch. Knowledgeable and thorough review and discussion of my medical history. Very impressed with the customer service and ease of use.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent services

I had a tel. consultation with your clinical pharmacist
regarding a prescription for Daridorexant 50 mg. tablets. He was very patient and made me very comfortable in answering his questions. He explained to me in detail the pros and cons of the medication etc, which was extremely helpful. His manner and professionalism was greatly appreciated.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Very good service.

Consultation was very detailed and prescriber appeared to have a good knowledge of my condition. Was explained cleary how medication could help. Comms were quick and promptly responded to. Would recommend to anyone who is finding they are waiting long for their gp or the nhs.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, professional service offered by Amish. Extremely happy with my experience

28 November 2024
Unprompted review
Rated 5 out of 5 stars

A++ service

After requesting a consultation for sleeping medication I was contacted promptly and told a clinician would ring me within the next hour and a half — which he did. The clinician really knew his stuff, and he did a great job explaining how the medication works, what to expect, what the treatment plan would look like, etc. and it was good to have a contact number I could reach him on directly. Ultimately due to my medical history they weren’t able to prescribe me the medication I requested, as prescribing guidelines are a bit tighter for phone consultations, but the consultation gave me valuable information — for which no payment was requested — and they really did do their best to help me out. I highly recommend!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Can’t thank him enough I’ve learned so…

Can’t thank him enough I’ve learned so much valuable information and for the first time finally feeling positive that I may get sleep from the medication I’ve been prescribed, couldn’t ask for better help, thankyou 😊

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Comprehensive service

Comprehensive service, from start to finish. Prompt response to enquiries, thorough and detailed consultation with clinician, quick delivery of medication. Very impressive service, would definitely recommend.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Would just like to say how wonderful…

Would just like to say how wonderful Amish is listened and explained everything. Anyone the is experiencing hot flushes and night sweat in menopause try this medication it’s called Veoza. I had had breast cancer and could not take HRT, but this tablet is wonderful. Payment and postage was excellent.

20 September 2024
Unprompted review

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