Can’t fault these guys at all, everything was done within the timeframe we were promised, the terminals are way more advanced then the ones we had, even our customers seem to think we look a lot more... See more
Company replied
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See what reviewers are saying
Excellent service provided by Carl Dunn 👍 He sorted it all out beginning to end. 💰💰 good rates given. Kept us updated until it was sorted and delivered. Simple plug and go card machine . Definitel... See more
Company replied
The customer service department, was extremely helpful with my query. She also guided me through with using the novo pay enable me to investigate such queries in the future. She was very polite, patie... See more
Company replied
Best provider I’ve dealt with to date. Got the best rates compared to others, I have now taken out another machine from Novopay. Excellent service by the Novopay team, Minhaj sets up my machines befor... See more
Company replied
Company details
- Card Processing Service
- Business to Business Service
- e-Commerce Solution Provider
- Financial Institution
- Payment Service
Written by the company
We are passionate about payments and SME’s, this is why we work with small to medium size businesses to accept card payments. We are disrupting the market and challenging the big banks and ISO’s with our core values, HONESTY, TRANSPARENCY and FAIRNESS. We are here to change the market for the better.
Contact info
Jansel House, LU2 7XH, Luton, United Kingdom
- 020 3924 0381
- hello@novopay.uk
- novopay.uk
4.6
Excellent
218 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good and easy to use
26 February 2026
Unprompted review
Reply from Novopay
Hi,
Thank you for taking the time to leave a 5-star review.
Regards,
Novopay
Reply from Novopay
Hi,
Thank you for taking the time to leave a 5-star review.
Regards,
Novopay
Reply from Novopay
Hi,
Thank you for taking the time to leave a 5-star review.
Regards,
Novopay
Reply from Novopay
Hi Atal,
Thank you so much for your kind words! We’re thrilled to hear you had a good experience. Your recommendation means a lot to us!
Best regards,
Novopay
Cold calling my business and asking me…
Cold calling my business and asking me personal questions. When questioned the girl carried on reading from her script. Very very pushy, kept asking me which company I was using for my payments, I did politely say im not interested but she kept saying we're tiring to save you money.
Also to add to their reply...the woman confirmed she was calling from novopay in Luton. So any confusion about not having a female in the call centre is a lie. I also have the call recorded and number saved for their fake investigation they claim to be doing.
18 November 2025
Unprompted review
Reply from Novopay
Hi Kieran,
We are concerned to read your review. You mentioned receiving a cold call from a female caller claiming to be from Novopay. We would like to clarify that we do not have any female employees in telesales or cold-calling roles, and we do not conduct calls of that nature.
It’s possible the call you received may not have been from us. We have reached out to you privately to investigate further. If the call was not from Novopay, we kindly ask that the review be removed or updated.
We take data protection and compliance very seriously. Please feel free to contact us directly at 0203 924 0381.
Thank you,
Novopay
Reply from Novopay
Hello, thank you for the 5-star review. We're glad that we were able to assist you smoothly.
Best regards,
Novopay
Thanks Mr
Thanks Mr. Shahed for your quick service and nice rates. You save me from paying more
27 August 2025
Unprompted review
Reply from Novopay
Dear Mahbubur Rahman,
Thank you for your kind words and appreciation. We’re glad that Shahed could help you save and serve you quickly.
Best regards,
Novopay
Would recommend Novopay
Efficient and easy to use as well as being the best vfm at the time of choosing. Recommended
21 May 2025
Unprompted review
Reply from Novopay
Dear E Yarker,
Thank you for your kind words and recommendation! We're glad to hear you're finding Novopay efficient and great value for money.
Best regards,
Novopay
Great company!
Been with this company for my small business now for nearly 3 years now. Not had an issue. Minaj has gone above and beyond to help with any issues I’ve had which have all been with my old supplier. Which he kindly cancelled and sorted out for me, this company was ripping me off. Will not be going anywhere else!
22 October 2024
Unprompted review
Reply from Novopay
Dear Josh,
Thank you for taking the time to leave a 5-star review. We're so glad Minaj could help resolve the issues with your old supplier. We’re proud to have supported your business for nearly three years and look forward to many more!
Best Regards,
Novopay
Service was excellent
Service was excellent, representative kept me informed all the way. Can't thank Foyez enough for his service
3 October 2024
Unprompted review
Reply from Novopay
Dear Delwar,
We're thrilled to hear that Foyez provided excellent service and kept you well-informed throughout. Thanks for your business and your feedback is greatly appreciated!
Best Regards,
Novopay
Reply from Novopay
Dear Ahs,
Thank you for your positive feedback! We’re glad to hear that you found our service smooth and efficient. We appreciate your support.
Best Regards,
Novopay
dissapointed that is was this amount…
dissapointed that is was this amount for something that i would expect as part of the service i already pay for. i will look else where in the future.
13 August 2024
Unprompted review
Reply from Novopay
Dear Johnstones Peachey,
We apologise for the disappointment you've experienced regarding the additional charge. Your feedback is important to us, and we're sorry to hear that our service did not meet your expectations. We value your business and would appreciate the opportunity to make things right. Please feel free to reach out to discuss this further at support@novopay.uk or call us on 02039240381(Mon-Fri 9-5).
Best regards,
Novopay
Reply from Novopay
Dear Khurrram Awan,
Thank you for your positive feedback! We're delighted to hear that you find our machine smooth and efficient.
Best Regards,
Novopay
Reply from Novopay
Dear Ahmed,
Thank you for your kind words! We're pleased to hear that you enjoyed our service.
Best Regards,
Novopay
Great customer care with an amazing…
Great customer care with an amazing product
9 June 2024
Unprompted review
Reply from Novopay
Dear Mr. Shawn Kirby,
Thank you for your wonderful feedback! We're thrilled that you appreciate our customer care and product.
Best Regards,
Novopay
Excellent service
Excellent service, no hidden charge.
Thanks to BDM mr Ahmed for your help.
6 June 2024
Unprompted review
Reply from Novopay
Dear Kofil Miah,
Thank you for your excellent feedback! We're glad to hear you are satisfied with our service and found no hidden charges.
Best Regards,
Novopay
Reply from Novopay
Dear Hussein,
Thank you for your positive review! We're glad to hear you’re happy with our card machine!
Best regards,
Novopay
Great service from Omair
Great service from Omair. Great rates and he does the account management for us too. Was paying so much with my previous provider for the same amount of takings on my machine. I am saving over 50%……… definitely recommend this to my friends and other businesses.
31 May 2024
Unprompted review
Reply from Novopay
Dear Javed,
Thank you for your review! We're thrilled to hear about your positive experience with Omair and the savings you've achieved. We appreciate your recommendation!
Best Regards,
Novopay
Fast and smooth payment and it has good…
Fast and smooth payment and it has good service system
28 April 2024
Unprompted review
Reply from Novopay
Dear Ayesha,
Thank you! We're pleased to hear you find our payment system fast and smooth, and appreciate your positive feedback.
Best regards,
Novopay
super fast payments
super fast payments. good rates and good offers. suggestions: Integration with e pay will be better.
3 May 2024
Unprompted review
Reply from Novopay
Dear Nikhilesh,
Thank you! We're glad you’re enjoying our fast payments, good rates, and offers. We appreciate your suggestion regarding integration with ePay and will consider it for future improvements.
Best regards,
Novopay
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