NOVO BANCO Reviews 

DÉSOLANT !
Obligé de répéter 4 fois ma question :
"Pourriez-vous me donner les informations pour ouvrir un compte dans votre établissement, s'il vous plaît ?"
En portugais, en anglais...
Et d'avoir à demander "s'il vous plaît, pourriez-vous faire les choses simplement ?"
La personne de l'accueil est plutôt mal aimable. Et me demandais encore et encore : "Quels documents avez-vous ?"
Très mauvaise expérience...

DESCULPE!
Forçado a repetir minha pergunta 4 vezes:
“Você poderia me dar os dados para abrir uma conta no seu estabelecimento, por favor?”
Em português, em inglês...
E ter que perguntar “por favor, você poderia fazer isso de forma simples?”
A recepcionista é bastante hostil. E me perguntou repetidas vezes: "Que documentos você tem?"
Experiência muito ruim...

SORRYING!
Forced to repeat my question 4 times:
“Could you give me the information to open an account with your establishment, please?”
In Portuguese, in English...
And having to ask “please, could you do this simply?”
The receptionist is rather unfriendly. And asked me again and again: "What documents do you have?"
Very bad experience...

Third Class. Bank staff doesn't know about their own bank procedures. We sent money to Georgia a staff confirmed it will be received in GEL there they changed 35 Euro and money not received there as its not converted and on refund they deducted another 62 Euro. Totally uneducated staff who don't know their own procedures. They need some basic training of their own bank. All trainees working there

NovoBanco has been extremely disappointing. They charged me 25 euros for a lost card, which I've never encountered with any other bank. Additionally, they take commissions despite already profiting from holding our money. The service is incredibly slow, and they charge for everything. Closing the account is also inconvenient, as it requires an in-person visit to the branch.

I’ve since opened an account with Moey, which is free and has no charges. NovoBanco is the worst bank I’ve ever dealt with. Absolutely pathetic.

if i could do -5 i would the bank of tavira , guimares are the worst to work with. I need to have a closing of deed where you pay back the loan and the due balance to the client .They hide behind rules customer service is NO ware to be found only money that needs to go towards them. Again they hide behind rules and once its finally done you are 2 months further . PLEASE DONT GO TO NOVOBANCO NOWHERE IN PORTUGAL THEY ARE THE WORST UNPROFESSIONAL AND NO CUSTOMER SERVICE BANK. DONT BE FOOLED

I have been a regular customer of novo bank for 6 years. Some time ago I received an email from the bank. It said that the document that you have submitted for summit is about to expire, so please submit a valid document summit before the deadline expires. For that, I went to the nearby novobanco praca do chile 3 weeks ago to do my valid document summit. At 2 pm, he told me that you don't want me to do your work today, so come on another day. I said okay. After a week again I went at 11 am then I was returned that there is a problem in the system. And today also went on 2024/04/22 just to do the document summit the same employee (he is wearing glasses and also has a beard) the system is malfunctioning. He said. I don't know if this irresponsible carelessness belongs to Novo Bank or its employees. Why don't you wait a day to cut money but leave no stone unturned to hurt us? Therefore, I want to say 0 point to novo banco praca do chile near my house. And pay special attention to the facilities to be given to the customer in the coming days. No one should suffer unnecessarily. thank you

this is not a bank, 18 century mentality still in the stone age , they will loose all the customers soon , can you imagine a bank loosing documents :)) how about the money then

Staff must be trained to ignore you. The contact email just tells you what they can't do and redirects you to the website .This bank stole ²/³ of my money, never a mention of when they are going to pay it back . I note you are sending complaint to info@ A complete waste of time.

The worst banking experience I have received ever! The officials of the Novo subsidiary in the Maia branch have no respect for their customers. They don't respond to calls or emails, charge high super fees and are not professional.

Wrote an email the 24th of november and explained how disappointed I was with NB rude personal etc etc and if it was a professional bank they had answered... we are sorry et etc but they cant even say that ( and answer on mail have always take time even the slightes and easy mails ) this bank is not a professional bank and they are really a discriminatory bank to foreigners its in the ground and coming from above and going further down to the personal on the floor thats it !!!!!!! ( although there is exceptions its the small ones that don´t show up when you need them !!!

The worst bank in Portugal Ever.

I have an account at BES (Now is Novobanco) for more than 20 years, with applications and investments, the bank doesn't CARE about their costumers.

Contacting them through messages - they wont reply before 3 weeks, not once I have received a reply on time.

Now, they charge me 11,50euros to CHANGE a card Pin...
Unbelievable!

Staff is Sooooo rude .

Don't use this bank if you want things to go smoothly.

The most worst bank
Novo Bank Gaia branch is the most worst branch ever I saw in my life. Staff don't have any kind of knowledge before doing anything. If you have any problem they will not pick your call. There is a word in English called Social Etiquette, which they don't have. 😡

That's a bull*sh*it bank. It's been 1 month I can't able to spend my money. I applied for a bank account, and when I applied, they told me that 1 can spend money immediately. And when my salary added to the account now, they told me l've to wait minimum 2 month for confirmation sms. Otherwise, I can't spend my own money. What nonsense they are. Even 1 emailed them trying to contact with them, but they didn't respond to my email. Be aware if you want to create an account

Sorry to say
It's difficult to do international transfers.and it takes me to receive my salary around 2 3 days as my friend's receive on same day.how can you help me

I am writing to express my deep disappointment and frustration with Novo Banco's recent decision to reject my application for a bank account, based solely on my Russian origin. While I am aware of the implications of the conflict in Ukraine on Russian residents, I would like to clarify that I have been living and working in Israel for the past eight years, and have established a solid credit rating and a reliable source of income. I applied for a bank account as an Israeli citizen, and I consider myself to be an Israeli citizen with serious ties and primary connections to Israel, not Russia.

I was informed by my immigration agency that the official explanation for the rejection was "no commercial interest." However, both I and my agency believe that the actual reason for the rejection was discrimination based on my national origin. This is further supported by the fact that I have been rejected by several other Portuguese banks as well.

I believe that the decision to reject my application based on my national origin is discriminatory and goes against the principles of fairness and equality. Furthermore, any discrimination against Israeli citizens is not acceptable regardless of their second citizenship. It does not add to one's reputation.

I would like to request that Novo Banco review its decision and reconsider my application based on my qualifications and merits as an individual, without discrimination based on my national origin. I am prepared to take all necessary measures to address this issue, including filing a complaint with the Bank of Portugal and the European Central Bank, as well as taking legal action if necessary.

I hope that Novo Banco will take this matter seriously and act accordingly.

they are so rigid and not up to date with any trend/digital. Plus they have kept my account there for years (10 years ) when I have never had any money in it but only opened it when join uni to get a university card for free - they told me the acount would be automatically closed if i had never put money in it. so far nothing plus their communication channels are absolutely crap, old school

Novobanco is one of the worst banks I've ever interacted with in my life.

I opened an account and they immediately locked it for several months only to close it for no reason afterwards. I never even got to access it.

An absolute clown show, avoid at all costs.

Bad bank, near to criminal. They allow to charge you to anyone with Direct Debit without any real chance to challenge the transaction or get enough information for investigation.

Any information available only in branch, so when you need to act quickly you don't have any opportunity and just loosing your money.

The mobile app is awful.
Support for foreigners is extremely bad.

This bank is indeed terrible. The branch I dealt with are in Funchal. I have been trying to correspond with them for months about a Power of Attorney but they are completely incompetent. I will be rasing an official complaint.

TAKE CARE !
Very bad bank.ZERO points.
UNfriendly,near criminal act.
Bad service.
NOT able to work with.
GO HOME.
(Branch Salvaterra de Magos and Santarem)

I have an account at Novo Banko and it's just fine.
Though I had to go through somewhat annoying procedures in order to open the account, their team was friendly and helpful. Using the account on line and through mobile app is quite simple.
When I needed a bank/cashier check, I could issue it at the different branch without any problem and again, the staff was friendly and helpful.
All in all, just a typical European bank.