Noviroa Reviews 

I wrote a previous complaint on here regarding this company about how they sent the wrong item and yet I only received 60% of my money back. They responded on here also with a lovely reply saying that my experience is not something theyre happy with and to get in touch with them again.
I did this although after sending a dozen or so emails before to no avail.
I wish to say to you all reading this , DO NOT GET SUCKED IN BY THRIR RESPONSE. The reply I got back was the same I ve had constantly ..." this is our policy etc etc. "
They supplied the wrong and to be honest absolutely awful shorts that I wouldn't even use to do painting in , and because they sent the wrong ones , I only get 60% of my money back.
AVOID THESE THIEVES AT ALL COST !!

I bought a product and it does not work for me. On their website, they promised a hasslefree 30 day return. I told them that this product did not work for me so they wanted to send me a replacement which they did and I told them I did not want a replacement I wanted to return. So after I got the product for a second time I proceeded to tell them about their 30 day hassle free return And they wanted to give me a 20% refund. I spent $60 on the product and I did not feel that that was a fair price. They proceeded to tell me that I could not return the product without paying a huge shipping fee which that should have been said in there, hassle free return policy, which it does not. So in the long run, they gave me a 40% refund, which was the equivalent of $24. I am not happy and I feel this company gives you the runaround just to take your money.

No No No. Stay away!!!! Poor quality, sending products which are absolutely different from picture on the website! No refund I can get. Saying I have to pay for sending back wrong product they sent. Offering rubbish options bot not a full refund.

Stay away!!!

This website is completely deceptive and a scam . The items they sent me did not match the pictures or description at all on their website . They would not offer a refund and said if I wanting a replacement I would have to pay shipping cost .
A complete scam !

Do not use this company, they send products badly packaged so they arrived damaged & you can not get a refund.

Absolutely disappointing, avoid at all cost!. They have misleading information on the website and even their contact numbers are false. No refund. Bad customer service. They keep you replying late to get to the 30 days so that nothing happens for them. Scam

I would give it zero stars!!! Customer service is AWFUL. And I mean THE WORST. They took a very long time to ship and then would not allow any returns and offered a pity 10% refund. And they think that’s “FAIR”. We live in 2025… people want the ability of returns and shipping taken care of…. Get with it!!

DO NOT PURCHASE FROM THIS COMPANY. First off, the quality of the kids night vision goggles I bought is average at best. I paid $55 and got a toy that should probably retail for $20. I also bought them for a kid with glasses. These do not work well at all if you wear glasses. So, as stated on the website, I emailed customer service for a full refund (“if the kid is not completely satisfied, return within 30 day for a full refund”). This is where this product went from a 3 star to a 1 star. The customer service is TERRIBLE. I emailed requesting a return, got an email with a counter offer (10% back and keep the toy or 50% back in store credits). I said no, I would to return it and I know I have to cover shipping. EIGHT EMAILS LATER the upped the refund to 20% and keep it, but finally gave me the return information with a bunch of details about getting a refund “if the return is accepted.” Such a scam. Don’t waste your money. Also, they wouldn’t let me post this review on their site.

False advertising! We ordered a ai dog, in the add it was 30cm long, in reality it was only 15cm, half the advertised size. No packaging, no instructions. No refunds even though the site says so. Numerous emails back and forth with the same rhetoric and twice in a foreign language. I claimed a refund through my bank and it was approved in a few days.

SCAM WARNING: Item Paid For, Never Delivered, and Refund Refused (Noviroa & Relay Tech Linked?)

Order Number: ****78
Date of Purchase: 24/10/2025
Total Loss: £44.99
Do NOT order from this seller. This review is a warning against a potentially linked scam involving Noviroa and Relay Tech.

I placed an order on 24/10/2025 and paid £44.99 for Robot Puppy Toy Dog. The item was never received. The provided tracking information from Noviroa (the seller) initially, and then from Relay Tech (the delivery services company), shows a false "Delivery Expected: Today" status that has been frozen and unchanged since November 4th—clearly indicating a fraudulent shipment designed to delay or avoid accountability.

I contacted the seller multiple times requesting a refund, but their response was simply to confirm the inaccurate tracking status, effectively refusing to resolve the non-delivery issue.

The non-delivery, paired with the seller's deceptive and dismissive responses, strongly suggests this is a fraudulent operation. The use of multiple related entities, such as Noviroa and Relay Tech, appears to be a deliberate attempt to make this scam look legitimate and complicate the refund process.

ACTION TAKEN: I have been forced to escalate this matter:

- I have initiated a formal chargeback dispute with my bank for "goods not received."

- A complaint is being filed with consumer protection agencies.

AVOID this seller entirely. They take your money, provide non-functional tracking, and refuse to issue a refund for items they never shipped. Save your money and time.

Unfortunately you can't give zero stars. I wish I had read reviews before buying. I ordered a cuddly dog as a present for someone in a care home. It was supposed to be 15.7 inches long, it is actually 6 inches and nothing like the photo.

SCAM!!! Poor quality, not what was advertised! Found the same mask on Temu for $30 yet I paid $120.

Scammers! I bought a skull mask thinking it looked awesome, but I got something that was nothing like what was advertised!

I tried emailing them with the email they have on the website, but guess what? MY EMAILS WOULD NOT SEND!

I only managed to send them a bunch of emails through the emails they sent me!

DO. NOT. BUY. FROM. THIS. COMPANY!

Like other customers, what I received was cheap plastic rubbish from China. I ordered one of the supposed GLASS tiffany lamps. The thing is about 9 inches high x 4 inches wide. Very very poor quality. It will find its way into my rubbish as I wouldn't dare turn it on for any length of time for fear of the plastic catching fire. Do yourself a favour - run a mile! Spend your money with a reputable business.

Wasn't expecting much to be honest, but it arrived super quick and looks even better in person. Absolutely chuffed with it proper quality and I'd definitely buy again. Top-notch!

Product was great! And customer service was friendly. Good shopping experience!

I ordered a wireless presenter remote control for my laptop. I wanted one that has USB C inputs as my laptop only had this type of input. The remote I ordered had both USB A & C. I received the product and it did not have the USB C input. I have been in touch with the company on a number of occasions asking for the correct item to be sent or to give me a refund.
They have told me -

We’d like to inform you that the USB-C version is not yet available for this product. As a solution, we can offer you a replacement item. For a small shipping fee, we will send you a replacement of a different product of your choice from our store in similar value or price. This is an affordable and simple way to ensure you receive the quality product you expected.

They then told me -

Instead of going through the process of returning the item, we’d like to offer you two convenient options:
✳ Option 1: 10% Partial Refund
You will receive 10% of your order amount back to your original payment method.
You get to keep the item – no need to ship it back or wait for return processing.

✳ Option 2: 50% Store Credit
Receive 50% of your original order value as store credit.
Use it anytime on future purchases with us.

These options are designed to save you time, effort, and potential return shipping costs — while still acknowledging the issue and providing compensation.

This is totally unacceptable. Please do not buy anything from this company. Shopify were also involved in this purchase and I have put in a complaint to them but have heard nothing yet.

They made return impossible I didn’t know it until I experienced it myself. At end I give it up and kept what I bought.
My advice to everyone is thinking twice before you buy from them.

This company is a scam.
They sent me a watch that doesnt fit me .askind for refund they are charging for return posting
They gave me offers which i declined.
They are charging for refund

I am thinking to do a legal action from bank .
Can anyone help me how to get my money back

If I could give zero stars, I would have.
Absolutely awful customer service. Asked for a refund and was led a merry dance over many emails where they tried everything except give me a refund, even though it clearly states on their website that I’m entitled to one.
Wish I had seen all these negative reviews earlier :-(
Total scammers
DO NOT USE THIS COMPANY