I had ordered 2 shampoos and got free samples like always. I only received 1 and got a recharge instead of the shampoo form that line. I’ve ordered quite a few times before this happened. I’ve tried... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
While I was giving my shipping information, it reverted back to my old address. I saw that after everything was done. I emailed the company twice to informed them of the correct shipping address. I al... See more
Todo me llegó Perfecto, los productos bien empacados, ningún producto estaba abierto o derramándose, se demoro un poco más pero es por el estado en donde vivo que es lejos. He usado novex desde mi p... See more
Their customer service is always super helpful, extremely responsive, and impeccable overall. Their Mystic Black Hair Mask is a staple deep conditioner for my very curly hair, which just drinks it all... See more
Company details
Written by the company
We are a 100% Brazilian-based hair care company. Our catalog has a variety of products ranging from shampoos, conditioners, hair masks, leaves ins, etc, to adequate any hair needs for any hair texture. We also carry Vegan and Organic options.
Contact info
1275 Bloomfield Avenue, Bldg 7. Unit 48, 07004, FAIRFIELD, United States
- 1(800) 519-2546
- info@embellezeusa.com
- novexhaircare.com
3.6
Average
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The products were went out on a timely…
The products were went out on a timely manner. I have ordered a few products and so far I'm happy with the quality and performance of the products.
8 November 2022
I love this company from the products…
I love this company from the products to the customer service ! It’s amazing!!
3 November 2022
Perfect for my hair
12 October 2022
Unprompted review
I absolutely LOVE Novex!
I absolutely LOVE Novex. I have tried other brands in the past and nothing compares.
1 October 2022
The cream itself is amazing
The cream itself is amazing, I don’t even have to use gel or any type of styling cream, just this leave-in conditioner holds my curls perfectly for at least 3 days, then starts to get a little frizzy, but only because I live in Florida and is super humid in here.
3 October 2022
Products are excellent on my clients…
Products are excellent.However when some products arrived the product bottles and boxes were damaged, which caused a small amount of leakage.
5 September 2022
Thank you for the fast delivery!
1 September 2022
Damaged goods
The shampoo came damaged but the return policy listed in the package after I received it says there needs to be a 40% loss for it to be replaced.
1 September 2022
This is the only product that detangles…
This is the only product that detangles my kids hair .amazing
24 July 2022
Missed shampoo
I had ordered 2 shampoos and got free samples like always. I only received 1 and got a recharge instead of the shampoo form that line. I’ve ordered quite a few times before this happened.
I’ve tried email and WhatsApp customer service nothing is getting through. Not sure what happened but definitely check before receiving a package.
12 July 2022
My Little Curls for my Grands!
These products work so good in my granddaughter's hair. It gives here curly hair so much bounce and leaves it easy to brush/comb. I've noticed how it keeps her hair moisturized and doesn't look dry. She loves that it is getting so long.
12 July 2022
I really like the 30% off events
I really like the 30% off events, and that is usually when I stock up. It has been over a year since I began using these products, I usually rock a wash n go, so I don't press my hair often, I prefer the Keratin line in particular the liquid treatment; well my co-workers constantly telling me how long my hair has gotten. I am a forever customer.
7 June 2022
I have not received my products yet
I have not received my products yet. The tracking number states that it hasn't been delivered either.
5 April 2022
We love novex hair product in our…
We love novex hair product in our house!!!!! The best hair products no doubt!!!!!
4 April 2022
Not bad so far
Not bad so far. Still testing products so need more time before providing an in depth review, though first time use did make my hair soft; keratin tx might be a bit much for my hair (still frizzes somewhat)….we’ll see.
16 January 2022
The keratin line has worked well for…
The keratin line has worked well for me. After trying almost every hair product out there, I'm now experiencing a positive result.
15 January 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.