Had a really positive experience with Damien from Novated Lease Australia. What stood out most was how quick and responsive he was throughout the whole process. Questions were answered promptly, actio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As this was my first time entering into a Novated lease, I really had no idea what was expected or how it worked. I was dealing with Jana Mason, and she absolutely streamlined the entire process. Very... See more
Company replied
Thankyou Damien for the smooth process. I didn't have to stress or worry too much as I felt comfortable that Damien had everything under control. I'm really happy that everything was completed in such... See more
Company replied
First time doing a novated lease and I genuinely had no idea what I was getting into — Jana made the whole process easy. She answered every question I had (there were plenty) without making me feel l... See more
Company replied
Company details
About Novated Lease Australia
Written by the company
Novated Lease Australia is a provider of expert novated lease packaging solutions for employees. We help you realise the significant tax savings and fleet-buying car discounts that novated leasing offers.
We appreciate novated leasing can seem complicated. But not when you’re advised by the right people. It’s why we’ve built a team of highly experienced, expert consultants who help you understand how a novated lease will work best for your situation.
We make the process of setting up a novated lease simple, accessible and transparent, with excellent customer service at every step.
Get started on your leasing journey:Get a quote
Contact info
3/201 Miller Street, 2060, North Sydney, Australia
- 1300 664 332
- hello@nla.com.au
- novatedleaseaustralia.com.au
Novated Lease Calculator
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Elias helped me recently with a Novated…
Elias helped me recently with a Novated Lease. Couldn't have been an easier process. Highly recommend
10 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Peter,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
I had an outstanding experience working…
I had an outstanding experience working with Elias throughout the entire novated lease process. From start to finish, he was incredibly informative, taking the time to clearly explain every step and ensure I fully understood how everything worked. No question was ever too small, and he always provided thorough and easy-to-understand answers.
Elias was also exceptionally responsive. Whether it was a quick clarification or a more detailed discussion, he got back to me promptly and kept the process moving smoothly. His communication made a huge difference and gave me complete confidence at every stage.
What really stood out was how easy and enjoyable he made the whole experience. What could have been a complicated and overwhelming process felt straightforward and stress-free thanks to his professionalism and positive attitude.
I highly recommend Elias to anyone considering a novated lease - you’ll be in excellent hands.
24 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Sarah-Louise,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Elle was amazing from start to end
Elle was amazing from start to end. Her information was spot on. She really made the whole process so easy.
23 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Megan,
Thank you so much for the great five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Kind regards,
Kristy Lake
Chief Operating Officer
Great Experience
Elias was very responsive and was helpful in explaining the process and making sure everything went through as smoothly as possible.
19 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Stephen,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Recommending Novated Lease Australia for first time novated lease buyers!
I recently had a good experience with Novated Leases Australia, and I’d like to mention Andrew Finch for his help throughout the process.
This was my first time purchasing a car through a novated lease, so I had a lot of questions. Andrew was patient and clear, and he responded in a timely way each time, which helped me feel more confident in the decisions I was making.
Novated Leases Australia were also able to get me the best price on a new MG S5 EV through their contacts with fleet groups and established dealerships. Their quotes were detailed and easy to follow, and after comparing them with quotes from eight other novated lease providers for the same car, I found theirs to be the most competitive when also considering the price they were able to negotiate for a new car.
Once I’d decided on the car, model, and colour, the lease was set up and I picked up the car within 5 business days. Overall, I’m happy with how the process went and would recommend Novated Leases Australia, especially if it’s your first time arranging a novated lease. Happy customer!
20 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Rebecca,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Jana was extremely helpful!
Jana was extremely helpful and informative throughout the whole process. Communication was excellent.
My situation was a bit different to others and Jana managed to overcome each obstacle with ease.
21 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi John,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Simone from Novated leases was…
Simone from Novated leases was fantastic to deal with throughout the process, although we did not go ahead due to a change in circumstances Simone’s customer support was 2nd to none.
20 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Thomas,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Great Experience from start to finish
Great Experience from start to finish! Mitch was super helpful and prompt giving all the details we needed to make an informed decision. Also managed to get the whole process fast tracked to squeeze us in to a target delivery for the car. Would 100% recommend to use.
20 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Corey,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Elias the legend.
Excellent service by consultant Elias couldn't be happier with him and the knowledge he helped me understand every part of the process, was patient with me as I was so excited to get the car I wanted. Probably emailed 100 times due to my own impatience (excitement made me do it) but he did give me instant updates when they happened without me chasing up. Again thank you Elias for everything your an absolute legend will highly recommend you to anyone.
19 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Bradley,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Jana and the Team at NLA are flawless
Jana and the Team at NLA are flawless. Great communication, deliver on promises all with a smile and in an impressive timeframe.
18 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Phil,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
This has been a very smooth process
This has been a very smooth process. Elle was always very prompt with her email responses and very helpful. She went the extra mile and we appreciate her!
18 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Genevieve,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Novated Lease Australia (NLA) easy to deal with, real people, organised and quick response times.
Novated Lease Australia (NLA) have been easy to deal with from setting up our company the 1st novated lease.
The electronic signing systems have been simple to use.
This is my second time signing with NLA and same employee (Elle) on phone and emails.
Highly recommended from my experience.
Phone app is simple enough to see account info and to make claims with vehicle costs (listing the GST component when claiming is the only minor annoyance as VicRoads isn't 10%). Fuel card is convenient.
16 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Mark,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
This was my first novated lease and I…
This was my first novated lease and I was supported by their team member, Katie Lesser. I was absolutely delighted how easy the entire process was from end to end! That was largely made possible by the high level of professionalism, experience and exceptional customer service that Katie provided during the process. More importantly it was the after sales support/service that Katie provided after I received the vehicle that solidified what a professional, she truly is! An absolute credit to her employer and I can't thank her enough for all that she has done for me! Well done and thank you Katie !
17 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Karl,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Amazing customer service
Mitch made the process of leasing a vehicle a breeze. He was friendly, communicated with me through every step of the process, and was willing to fit in to my schedule. No question was stupid, and no reasonable request was off the table, it was a pleasure dealing with Mitch, and I look forward toward to recommending him to colleagues and friends.
11 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Martin,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Excellent service from Marianne at NLA
We just purchased our new BMW through NLA and were assisted by the amazing Marianne! She was extremely competent and knowledgeable about the leasing process and patient with our questions and uncertainties along the way. She was friendly but professional and responsive to phone calls and emails. Thanks very much Marianne for your terrific work in getting our lease sorted within our desired timeframe.
14 February 2026
Unprompted review
Reply from Novated Lease Australia
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Big thank you to Biagio and the team at…
Big thank you to Biagio and the team at BYD. Due to unforseen circumstances, the goal posts had to be moved and the teams easily accommodated and made it all work out in the end. Couldn't be happier, thank you very much!
16 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Matt,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Excellent customer service
I had Mitch from Novated Leasing help me from day one. We did have a couple of obstacles to get over, but we did eventually which i am grateful for. He was very transparent in all our interactions and delivered on my expectations which is first class.
13 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Vince,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Damien Ziomek made the whole process…
Damien Ziomek made the whole process appear seamless. Everything was done in the background. Even the car dealer mentioned how smoothly the whole process was.
10 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Craig,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Excellent leasing experience with NLA
I had an excellent experience with Andrew Finch from Novated Lease Australia, while arranging my novated lease. I had a lot of questions throughout the process, and he was always patient, responsive, and incredibly thorough in explaining everything. I really appreciated the clear breakdown of different cost combinations and scenarios (different lease terms, with and without maintenance inclusions, etc.), which made it so much easier to make an informed decision.
He also helped me compare options against competitors and clearly explained how the costs stacked up. Whenever something was too detailed for email, he didn’t hesitate to call and talk it through. Communication was outstanding—always within 24 hours, and sometimes even late at night, which showed real dedication and care.
Truly professional, transparent, and supportive from start to finish.
Highly recommend! 🙌
18 December 2025
Unprompted review
Reply from Novated Lease Australia
Hi George,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
Great services
I am very appreciative of Elle Carasco's help in going through the process and explaining everything to me, thank you so much for your patience and happy to go with Novated again.
9 February 2026
Unprompted review
Reply from Novated Lease Australia
Hi Cedric,
Thank you so much for the fantastic five-star review! We're absolutely thrilled to hear you had such a great experience and we sincerely appreciate you taking the time to share your feedback.
Knowing our efforts have made a positive impact for you truly means a lot to our entire team. We're committed to providing the best possible service, and your kind words are a wonderful validation of our hard work.
Kind regards,
Kristy Lake
Chief Operating Officer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.