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Novated Lease Australia Reviews 

1,761
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise staff members for being approachable, knowledgeable, and exceptionally patient when answering endless questions. Consumers also appreciate remarkable response times and clear guidance, ensuring the procedure feels straightforward. Reviewers emphasize that consultants go above and beyond to secure great deals quickly. However, some customers also noted that navigating initial choices or coordinating lease details with employers involved extra steps. Despite these minor complexities, dedicated representatives successfully managed to resolve concerns and finalize approvals. People consistently found professional support made the leasing process remarkably satisfying and stress-free.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are consistently professional,... See more

Service

Customers consistently note positive experiences with service, highlighting the smooth, efficient, and... See more

Customer service

Clients share positive opinions on customer_service, highlighting a smooth, professional, and stress-free... See more

Response time

Customers report widespread satisfaction regarding response times, consistently highlighting quick replies... See more

User experience

Users describe positive interactions with user_experience, highlighting that the entire process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a really positive experience with Damien from Novated Lease Australia. What stood out most was how quick and responsive he was throughout the whole process. Questions were answered promptly, actio... See more

Company replied

Rated 5 out of 5 stars

As this was my first time entering into a Novated lease, I really had no idea what was expected or how it worked. I was dealing with Jana Mason, and she absolutely streamlined the entire process. Very... See more

Company replied

Rated 5 out of 5 stars

Thankyou Damien for the smooth process. I didn't have to stress or worry too much as I felt comfortable that Damien had everything under control. I'm really happy that everything was completed in such... See more

Company replied

Rated 5 out of 5 stars

First time doing a novated lease and I genuinely had no idea what I was getting into — Jana made the whole process easy. She answered every question I had (there were plenty) without making me feel l... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Car Leasing Service
  3. Finance Broker

About Novated Lease Australia

Written by the company

Novated Lease Australia is a provider of expert novated lease packaging solutions for employees. We help you realise the significant tax savings and fleet-buying car discounts that novated leasing offers. 

We appreciate novated leasing can seem complicated. But not when you’re advised by the right people. It’s why we’ve built a team of highly experienced, expert consultants who help you understand how a novated lease will work best for your situation. 

We make the process of setting up a novated lease simple, accessible and transparent, with excellent customer service at every step.

Get started on your leasing journey:Get a quote

Electric cars

Teslas

Toyotas

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Contact info

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Get instant prices on every car available to novate.

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,761)

346 reviews in the last 12 months

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Rated 5 out of 5 stars

I have had nothing but a positive experience thanks to Elias

I have had nothing but a positive and easy experience with Novated Lease and in particular, Elias, who has been in contact with me ever since I first inquired about 3 months ago, all the way through to now with my settled lease.

At first I was conducting research and Elias was great, so quick to provide me with quotes and a response, and during his contact I never felt pressured to purchase or sign up. In fact, I had mentioned to him that I am ideally looking for something in about 3 months time thinking that was the end of that. Here we are 3 months later to which Elias reached out casually to me and it was perfect timing as I was ready to go.

Elias has been so responsive, with quick replies, (even what I'd consider after hours) and now in the follow up stage of organising to collect my new car, he's still checking in to make sure I've got it.

I would absolutely recomend NLA, even if you're curious, it's worth asking the questions, getting the quote and exploring if it's right for you.

18 May 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Luke,

We really appreciate your five-star review! Knowing you had a great experience with our service is wonderful to hear. Thank you for the opportunity to assist you and for being a part of the Novated Lease Australia community.

Kind regards,
Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Smooth novated lease process with helpful support

I recently completed my novated lease through NLA, and Mr. Damien assisted me throughout the process. He was helpful, responsive and patient in explaining the steps involved, including the quote, approval, settlement and what was required from my side. The process involved a few details to understand, but Damien followed up and kept things moving until settlement was completed with the dealership. I appreciated his support and communication during the process. Overall, a positive experience, and I am happy with the assistance provided by Damien and the NLA team.

14 May 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi skumar,

We really appreciate your five-star review! Knowing you had a great experience with our service is wonderful to hear. Thank you for the opportunity to assist you and for being a part of the Novated Lease Australia community.

Kind regards,
Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Was an easy process- everything was…

Was an easy process- everything was communicated very well. Daniel was very friendly and professional to deal with

8 May 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Erica,

We really appreciate your five-star review! Knowing you had a great experience with our service is wonderful to hear. Thank you for the opportunity to assist you and for being a part of the Novated Lease Australia community.

Kind regards,
Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

My experience was fantastic from start to finish

My experience was fantastic from start to finish! It took under 1 week from start of lease paperwork to taking receipt of the vehicle! Mary was fantastic throughout the entire process with great communication and went the extra mile at each step!

11 May 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Brady,

We really appreciate your five-star review! Knowing you had a great experience with our service is wonderful to hear. Thank you for the opportunity to assist you and for being a part of the Novated Lease Australia community.

Kind regards,
Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

I would sincerely like to thank Elias…

I would sincerely like to thank Elias Abdallah for his professionalism and guiding me through the novated lease process. It is the people that make a business succesful and Elias Abdullah is certainly one person you can rely on to support you all the way. Thankyou so much Elias.

8 May 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Damon,

We are so grateful for your kind review! It is incredibly rewarding for the whole team to know you are happy with the service we provided. Thank you for choosing Novated Lease Australia and for giving us the opportunity to work with you.

Kind regards,
Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Great

Elias was great helped me out every step of the way navigating the novated lease process. I am very happy with my new car!

8 May 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Thomas,

We are so grateful for your kind review! It is incredibly rewarding for the whole team to know you are happy with the service we provided. Thank you for choosing Novated Lease Australia and for giving us the opportunity to work with you.

Kind regards,
Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Exceptional Service from a Novated Lease Specialist

I recently worked with Matt Sutianto, my novated lease specialist, and I couldn't be more impressed.

Matt was patient, professional, and genuinely attentive from start to finish. He took the time to explain my options clearly, answered every question promptly, and guided me through the process with calm confidence.

His attention to detail and willingness to go the extra mile made the experience easy and stress-free. I highly recommend Matt to anyone seeking knowledgeable and trustworthy lease support.

8 May 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Billy,

We are so grateful for your kind review! It is incredibly rewarding for the whole team to know you are happy with the service we provided. Thank you for choosing Novated Lease Australia and for giving us the opportunity to work with you.

Kind regards,
Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

The smoothest car purchase I've ever had.

All it took was a simple email and the consultant Elias made everything super easy for me. Elias was really quick to respond to my many emails and phone calls, providing quotes for all the cars I looked at. This helped me work out what was the best car for me and the budget I wanted to spend. He even sourced the car for me, so I didn't need to negotiate with car salesman at all.
This was the easiest purchase of a car I've ever had.

8 May 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Mark,

We are so grateful for your kind review! It is incredibly rewarding for the whole team to know you are happy with the service we provided. Thank you for choosing Novated Lease Australia and for giving us the opportunity to work with you.

Kind regards,
Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Excellent next level

Well, the various companies now offering Novated leases is quite large and to navigate the best deal and which company to deal with is difficult.BUT, I found the gentleman at NLA very accommodations, polite and genuinely a pleasure to communicate with.
Highly recommend ELIAS A
kind regards SW- NSW

1 May 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Steve,

We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.

Thank you for choosing Novated Lease Australia!

Kind regards,

Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Damien was great! Thanks NLA

Damien and the team at NLA made everything super easy for me. I refinanced my current car to a novated lease and it was a simple process, everything was explained and transparent so I knew what I was to expect. Should make budgeting easier now and saving on tax as well - win-win!

7 May 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Nic,

We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.

Thank you for choosing Novated Lease Australia!

Kind regards,

Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Simone was a pleasure to deal with

Simone was a pleasure to deal with. She worked with me over a 6 month period and was very helpful and knowledgeable. Her professional advice, follow up and assistance was very much appreciated. If you are looking for a new car now or in the future I highly recommend NLA

24 March 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Phillip,

We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.

Thank you for choosing Novated Lease Australia!

Kind regards,

Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Mitch was absolutely fantastic from…

Mitch was absolutely fantastic from start to finish in providing detailed information, a competitive offering, and responding quickly throughout the entire process. The whole experience was smooth and simple.

6 May 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Stefan,

We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.

Thank you for choosing Novated Lease Australia!

Kind regards,

Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Best Novated lease company

This is my first novated lease and everything was smooth and quick. Special shout out to Elias for constant support in getting approval from my company.

6 May 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Ajaysingh,

We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.

Thank you for choosing Novated Lease Australia!

Kind regards,

Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Clint from NLA was great to work with

Clint from NLA was super helpful, answered my innumerable questions patiently and helped track down a great deal on my new vehicle. Recommended without hesitation :)

2 April 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi "customer",

We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.

Thank you for choosing Novated Lease Australia!

Kind regards,

Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Support organising lease in timely manor

Mitch Taylor was very helpful in organising a novated lease for me in a timely manor when our car broke down. Mitch made a great effort in trying to get us in a car as fast as possible. Mitch was always accessible via phone and explained things very clearly, his hard work was noticed and we really appreciate it.

4 May 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Alexander,

We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.

Thank you for choosing Novated Lease Australia!

Kind regards,

Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Biagio made the experience great

Biagio made the experience great. He was very knowledgable about the process, the different vehicle options, friendly and professional. He walked me throuhg everything, answered all my questions and was very responsive. Biagio and NLA made everything incredibly easy. Just picked up my new car yesterday and I'm loving it. Thank you to Biagio and the NLA team for make the experience so seemless. I highly recommend doing business with NLA.

30 April 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Paul,

We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.

Thank you for choosing Novated Lease Australia!

Kind regards,

Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Highly recommend Aaron Venema

Aaron was incredibly helpful and made the experience easy from the beginning and all the way through. I felt comfortable to ask all my questions and always felt genuinely looked after. There was never any pressure and Aaron took his time with me. I would highly recommend Aaron if you're considering a novated lease.

24 April 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Lara,

We really appreciate you taking the time to leave us such a kind review. It’s a pleasure to know you’re happy with our service, and we’re grateful for the opportunity to assist you.

Thank you for choosing Novated Lease Australia!

Kind regards,

Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

100% Exceeded Expectations!

Everything about this whole process which was my first novated lease has been super easy. Daniel from NLA was very efficient on the communication and pushing this process along very quickly. Everything expectation I could possibly have has been exceeded by NLA, they found the vehicle I wanted very quickly, pricing was on point and the ease of finalisation of this lease was a breeze. Would 100% recommend NLA for anyone looking at a novated lease

30 April 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Kelsey,

We really appreciate your five-star review! Knowing you had a great experience with our service is wonderful to hear. Thank you for the opportunity to assist you and for being a part of the Novated Lease Australia community.

Kind regards,
Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

great experience

We went through Novated Lease Australia to purchase our new car and had a great experience with Damien Ziomek, who made the process simple and got back to us promptly with any help we needed, or questions we had.

29 April 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Kate,

We really appreciate your five-star review! Knowing you had a great experience with our service is wonderful to hear. Thank you for the opportunity to assist you and for being a part of the Novated Lease Australia community.

Kind regards,
Kristy Lake
Chief Operating Officer

Rated 5 out of 5 stars

Prompt responses

Prompt responses, fast turn around, and really helpful team members.

Both Jana and Scott went above and beyond with answering any questions I had.

29 April 2026
Unprompted review
Novated Lease Australia logo

Reply from Novated Lease Australia

Hi Michael,

We really appreciate your five-star review! Knowing you had a great experience with our service is wonderful to hear. Thank you for the opportunity to assist you and for being a part of the Novated Lease Australia community.

Kind regards,
Kristy Lake
Chief Operating Officer

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