Novanta89 Reviews 59

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, noting that the actual items often differed from their online descriptions and did not meet expectations regarding quality, materials, and design. Customers frequently reported that the quality of items was poor, often describing them as cheap and made from synthetic materials. The prices were also a major point of contention, with many feeling they paid excessively for the low-quality goods. Reviewers also encountered considerable difficulties with the return policy and process, often finding it hard to return items, especially since many products originated from China, incurring high shipping costs. Furthermore, numerous customers experienced problems with their orders, including long delivery times, incorrect items, and sizes that did not match expectations.

What people talk about most

Product

Reviewers express strong dissatisfaction with the product quality. Many customers report that items received... See more

Quality

Customers had negative experiences with quality. Many reviewers report that products received were materially... See more

Price

Clients share negative opinions on price, consistently reporting that products are overpriced for their... See more

Return policy

Users describe negative interactions with the return policy. Many customers report difficulties obtaining a... See more

Order

People report negative experiences with order. Many customers express dissatisfaction with long waiting... See more

Based on these reviews

Rated 1 out of 5 stars

Absolute atrocity. I returned 2 orders weeks ago, they received and confirmed that i would get s refund but they have not paid yet. The product was atrocious and completely misrepresented , colors, ma... See more

Rated 1 out of 5 stars

Novanta89(Empire89) Scammers!!! Now they are specifically writing fake reviews to whiten their reputation. I warn you that by buying from them you will get cheap, low-quality Chinese clothes for a ver... See more

Company replied

Rated 1 out of 5 stars

This company is part of the Empire89 scam. The website says "Each Novanta 89 piece is crafted from premium natural fabrics—Proudly designed in Spain" The truth is the fabrics are synthetic and everyth... See more

Company replied

Rated 1 out of 5 stars

Epic scam, do not order that crap. I have ordered some items and they never arrived, everything comes from China and the people that replies to your emails are useless. I went to press charges at th... See more

Rated 5 out of 5 stars

Hello , I’m reading all this reviews and I completely don’t understand why they are so negative . The only downside of the order for me was the waiting time . Took 3-4 weeks to get it . Product might... See more

Rated 1 out of 5 stars

S C A M Novanta89 Unfortunately I ordered thinking I'm buying luxury quality - made in Spain. The prices are extremely high. I received clothes (wrapped up in plastic bags of the Chinese shops) with... See more

Company replied

Rated 1 out of 5 stars

i received my item which were NOTHING LIKE WHAT WAS ADVERTISED ON INSTAGRAM, DO NOT BUY ANTHING FROM THEM THEY ARE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I sent my item back 3 weeks ago recorded del... See more

Rated 1 out of 5 stars

After getting the products which came from china not Europe, it was the incorrect product. Returned per directions given by them and it's been sitting in China Custom and Border for more than a Month... See more

Rated 1 out of 5 stars

I'm adding to the string of reviews warning against buying from this scam site wishing I had checked reviews before ordering. I ordered a polo shirt that was billed as a knitted polo that looked n... See more

Company replied

Rated 1 out of 5 stars

Terrible Just terrible. Package never arrived because they used a cheap courier service i never heard of (Not USPS, UPS or Fedex but rather a service called Cainiao Last Mile Delivery Team). Couri... See more

Rated 1 out of 5 stars

Reiterating: SCAM ALERT!!! This company is NOT from Spain. Delivery is from China. Horrible quality and nothing like the photos that the model is wearing. Cheapest quality I have seen for clothes. E... See more

Rated 1 out of 5 stars

I placed an order and 2 weeks later still had no confirmation of dispatch. I then googled them and found all of these negative reviews. I decided to cancel my order, which I am legally entitled to do.... See more

Rated 1 out of 5 stars

I ordered a Hazelnut Mocha set to wear during my Christmas holiday. It came a month later, wrong size and color. Communication is terrible. I have to pay to return the goods and now I'm afraid I won't... See more

Rated 1 out of 5 stars

This place is a scam, it is a Chinese factory that is fraudulently advertising itself as a Spanish company with European style. Fabric is cheapest material used!! Please be aware and buy at your own r... See more

Company replied

Rated 1 out of 5 stars

This company is a scam!! and was previously named Khepris Jewels a huge scam!! I LOST MONEY DO NOT PURCHASE FROM THEM PRODUCT EITHER NEVER ARRIVES OR IS POOR QUALITY FROM CHINA - Even my bank could no... See more

Rated 1 out of 5 stars

SCAM ALERT!!! This company is NOT from Spain. Delivery is from China. Horrible quality and nothing like the photos that the model is wearing. Returning it cost just as much as the item is worth becaus... See more

Rated 1 out of 5 stars

Shirts look nothing like the photos, low quality and feel very cheap. Returns are almost impossible due to the shipping cost back to china and the time frame they give you. Avoid purchasing from this... See more

Company replied

Rated 1 out of 5 stars

It’s a scam!! They make you believe the product is made in Europe but in fact it got shipped from China. Quality is terrible and look NOTHING like the photos shown on the website. It’s even worst and... See more

Rated 1 out of 5 stars

All the pictures online are AI the product has nothing to do with the pictures the fit very big looks very cheap. It took more than 2 months to arrive. It comes from china so it costs them nothing and... See more

Rated 1 out of 5 stars

Absolute rubbish and worst experience for cloth shopping in my life. The sizes are inaccurate, the structure of the clothing is non existent, it is just some fabric mesh. Very expensive too.

Company replied

Rated 1 out of 5 stars

I would give 0 stars if I could. As the other real reviewers said this site is an absolute scam. Very cheap unwearable clothes made in China. Nothing like the pictures.

Rated 1 out of 5 stars

I placed an order 2/09, and received it only middle of October, after reminded to check the status of shipment. One of the goods was not qualitative, so I returned full delivery o... See more

Rated 1 out of 5 stars

Scammers. They sent me a completely different product than what's listed on the website. Unbelievable that they're trying to sell products like this. Then you have to send the product back to China, a... See more

Company replied

Rated 1 out of 5 stars

Scammers. They have sent me a completely different product refusing to return, even tho they should have. They are breaking a law. Shipping back is to china, it says it all haha. Ive lost 120euros.

Company replied

Rated 1 out of 5 stars

Scammers and fraudsters! Novanta89 (Empire89), send cheap Chinese clothes that are not worth a penny. I wrote to them because the order was in July, and they sent it in August, I received it at the en... See more

Company replied

Rated 1 out of 5 stars

i order tow month ago i didn't received yet!! after emailing them they send a link for shipment that doesn't exist even

Rated 1 out of 5 stars

I wish I could give 0 stars. DO NOT BUY FROM THIS COMPANY!!!!! Scam scam scam!!!! When I purchased from them they were called Empire 89, I bought I white swimsuit it the matching cover up. Only for... See more

Rated 1 out of 5 stars

This company are a rip off. Cheap Chinese products which are falsely advertised as premium goods. I ordered 3 pair of fur boots and not only were they 3 sizes smaller than usual UK size, the internal... See more

Rated 1 out of 5 stars

Order arrived after stated (beware products come from China not Europe as the branding would lead you to believe) so wanted to return them all - I could see through the packaging how poor quality the... See more

Rated 1 out of 5 stars

The product is in a very bad quality and the fabric was written will be a satin, but it’s 93% polyester.

Rated 1 out of 5 stars

I bought 3 items from them, total about 500. They did deliver 1 month later 1 item. Still missing more 2 itens. Horrible. Stay away from them. The quality is also not like it looks in the pictures.

Rated 1 out of 5 stars

If I could give zero stars I would. Total scam, the clothes are horribly made, almost laughable. And then you have to return overseas, so it costs $60 to send back a piece of cloth. Clearly a sweat sh... See more

Rated 1 out of 5 stars

I purchased a jacket from an online store called Novanta89 (novanta89.com) for approximately $400 CAD. The store advertised the jacket as a luxury product with high-quality materials and de... See more

Rated 1 out of 5 stars

A scam. Cheap products. I’ll take the hit but all polyester. Costs a fortune to return to China but suspect the shirts would fall apart if I wore them. Please do not buy

Company replied

Rated 1 out of 5 stars

I am very disappointed with my experience with Novanta89. I received the Citrus Mist Robe and the Nordic Fox Down Jacket, and neither item matched the quality or appearance shown online.... See more

Rated 1 out of 5 stars

It is a fraud, they are sold as a company with European clothes and in fact they are Chinese, they take months to arrive and when the garment arrives it is not the same you bought and of a very poor q... See more

Rated 1 out of 5 stars

I ordered two “luxury pyjamas designed in Spain” from Novanta89. The first arrived as 100% polyester instead of premium satin and even under a different product name. The second arrived while I... See more

Rated 1 out of 5 stars

Avoid this company like the plague. Can’t believe I didn’t do my homework. It frightens me that scam companies like this are even allowed to operate. The clothes looked nothing like what I’d ordered... See more

Rated 1 out of 5 stars

Absolute SCAM do not purchase from this seller nothing at all like the images on website.

Rated 1 out of 5 stars

NEVER ORDER THEY STOLE MY MONEY took back the jacket and stopped replying to my email never refunded the money I purchased a jacket f for approximately $450. The store advertised the jacket as a... See more

Rated 1 out of 5 stars

Like so many others, ordered 2 items for 350 Eur. Took more than 2 months to receive. One of the item was completely different from what was advertised (a night gown vs a cheap fake fur coat recei... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

59 reviews

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Replied to 22% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

A scam

A scam. Cheap products. I’ll take the hit but all polyester.
Costs a fortune to return to China but suspect the shirts would fall apart if I wore them.
Please do not buy

27 August 2025
Unprompted review
Novanta89 logo

Reply from Novanta89

Thank you for your review.

We’re sorry to hear that you feel disappointed with your purchase. Novanta89 strives to provide accurate product descriptions and quality service.

Please note that in our Returns & Cancellations policy, it is clearly stated that products must be returned to the location from which they were shipped: https://novanta89.com/pages/return-and-cancellation-policy

We always encourage customers to contact us directly so we can assist with any concerns, and we appreciate your feedback as it helps us continue improving our service.

— The Novanta89 Team

Rated 1 out of 5 stars

Scammers

Scammers. They have sent me a completely different product refusing to return, even tho they should have. They are breaking a law. Shipping back is to china, it says it all haha. Ive lost 120euros.

27 August 2025
Unprompted review
Novanta89 logo

Reply from Novanta89

Thank you for your review.

We kindly ask that reviews reflect the actual experience. On August 28th, we provided the return address and also sent you a replacement for the defective item. We understand that the replacement met your expectations, and we’re glad you were satisfied with it.

At Novanta89, we always strive to resolve any issues fairly and transparently, and we encourage customers to reach out directly so we can assist.

— The Novanta89 Team

Rated 1 out of 5 stars

S C A M Novanta89

S C A M Novanta89
Unfortunately I ordered thinking I'm buying luxury quality - made in Spain. The prices are extremely high. I received clothes (wrapped up in plastic bags of the Chinese shops) with a muuuuch worse quality from Shein -way way worse- all 100% polyester made in China. I asked for refund but I honestly don't think anyone will ever reply.
Be extremely careful.

26 August 2025
Unprompted review
Novanta89 logo

Reply from Novanta89

We’re very sorry to hear about your experience and appreciate the opportunity to clarify.

We did respond to your return request on August 27th, but unfortunately we did not receive any reply from you.

Novanta89 is a Spanish company, and most of our products are designed and shipped directly from Spain. Occasionally, to ensure faster delivery and product availability, some orders may be shipped from Asia, which is clearly explained in our shipping and return policies: https://novanta89.com/pages/return-cancellation-policy.

We are committed to providing quality products and transparent service, and we are always happy to assist customers who reach out to us directly.

Thank you for your understanding.
Kind regards,
The Novanta89 Team

Rated 1 out of 5 stars

This place is a scam

This place is a scam, it is a Chinese factory that is fraudulently advertising itself as a Spanish company with European style. Fabric is cheapest material used!! Please be aware and buy at your own risk!

15 August 2025
Unprompted review
Novanta89 logo

Reply from Novanta89

We’re sorry to hear about your concerns and appreciate the chance to clarify.

Novanta89 is a Spanish company, and most of our products are designed and shipped directly from Spain.

Occasionally, to ensure quicker delivery and product availability, some orders may be shipped from Asia. This information is clearly outlined in our shipping and return policies: https://novanta89.com/pages/shipping-policy.

We are committed to offering quality products and transparent service, and we are always happy to address any questions or concerns directly with our customers.

Thank you for taking the time to share your feedback.

Kind regards,
The Novanta89 Team

Rated 1 out of 5 stars

This company is scam

This company is part of the Empire89 scam. The website says "Each Novanta 89 piece is crafted from premium natural fabrics—Proudly designed in Spain" The truth is the fabrics are synthetic and everything comes from China. Check out the reviews for Empire89 before you buy anything from these scam artist

1 August 2025
Unprompted review
Novanta89 logo

Reply from Novanta89

We’re very sorry to hear about your experience and appreciate the opportunity to clarify.

Novanta89 is a Spanish company, and the vast majority of our products are designed and shipped from Spain. In some cases, to ensure faster delivery and product availability, certain orders may be sent from Asia. This is clearly explained in our shipping and return policies: https://novanta89.com/pages/shipping-policy.

We take pride in providing high-quality products and transparent service, and we are always happy to address any questions or concerns directly with our customers.

Thank you for your feedback.

Kind regards,
The Novanta89 Team

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