Novamar Insurance Mexico Reviews 

828
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, highly knowledgeable, and consistently responsive when handling policy renewals and answering inquiries. Consumers deeply appreciate the clear communication, friendly service, and smooth operational processes that make securing and updating their insurance policies remarkably quick and simple. However, some people mentioned experiencing occasional minor delays in office response times or encountering minor website navigation hiccups during their digital interactions. Despite these occasional drawbacks, people consistently find the overall service highly reliable, professional, and completely well-suited for their various coverage needs.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the knowledgeable and courteous staff. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting promptness, helpful guidance, and... See more

Customer service

Consumers find customer service to be exceptionally positive, describing agents as responsive, knowledgeable,... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the overall process as smooth, quick, and... See more

Response time

Users describe positive interactions regarding response times, consistently highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am giving 5* for the ease of using their very clear and easy to understand website, English/Spanish. I have never had any claims, but have used Novamar for several years on several properties. They... See more

Rated 5 out of 5 stars

We appreciated the quick and efficient service Antonio Gonzáles provided to us. He was very prompt in answering our questions and answered all questions to our satisfaction. This is our first tim... See more

Rated 5 out of 5 stars

It is really easy and simple to renew the liability policy directly from the email remainder link that you start sending way before the expiration date of the policy. It is peace of mind to know th... See more

Rated 5 out of 5 stars

Novamar makes it so easy to buy and renew my auto policy. The online tool is great saving me time when renewal comes up and I can easily print a copy of my policy for my glove box. That being said, if... See more


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Liability Insurance Company
  6. Travel Insurance Company

Written by the company

Novamar Insurance Mexico / MGI Agente de Seguros, S.A. de C.V. is an all Lines Mexican Insurance Brokerage firm founded in 2009 and an affiliate company of Novamar Insurance Group, Inc. a US Insurance Brokerage company with a combined experience of more than 200 years in the insurance Industry. We work with the most established international and national insurance companies and have designed specific insurance products to meet our customers´ unique needs. Our corporate headquarters are located in Puerto Vallarta, with representation offices in Los Cabos, Cancún, San Miguel de Allende, Cancun, and Mexico City, providing nationwide coverage and personalized service. At Novamar Insurance Mexico a helpful bilingual team member is never far away. We are committed to designing and distributing insurance products to address the specific needs of our customers, leveraging high-end technology to deliver our products efficiently, while always providing the highest level of service. We partner with the leading insurance companies in both national and international markets, enabling us to offer innovative and highly competitive products. Our mission is to deliver expert advisory services and access to the best insurance solutions, at the most competitive price, backed by deep industry knowledge and a commitment to superior service quality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

828 reviews

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4.9

All reviews

(828)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, straight forward and efficient process

Quick, efficient and straight forward renewal process. Also, working with a Broker about upgrading our insurance coverage options, grateful to have this reasonably priced policy in place while get more coverage quoted and arranged. Thank you, NS

25 May 2026
Rated 5 out of 5 stars

Quick and easy from outside of Mexico!

This is a very well organized and easy to use page; especially for us older folks!!! We appreciate the help we always get from your staff if we have any concerns! Quick and easy from outside of Mexico!!

24 May 2026
Rated 5 out of 5 stars

Mexican Auto Insurance made easy!

I've had my auto policy with Novamar for several years now. They've been great, as far as renewals. They clearly explained my options, giving me quotes from several companies, and are available when I need them! Friendly, prompt service.

20 May 2026
Rated 5 out of 5 stars

Very satisfied

This is my 4th year renewing my motorcycle insurance with Novamar. They offer the most competitive and comprehensive insurance at an unbeatable premium. Customer service is always excellent.

15 May 2026
Rated 5 out of 5 stars

Novamar is a great brokerage.

Novamar is great to deal with and prices are very competitive. The agents are excellent and knowledgable and willing to do what they can to make you statisfied.

8 May 2026

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