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Novamar Insurance Mexico Reviews 

811
•
TrustScore 5 out of 5

4.9

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company. Local people frequently share that the staff is incredibly professional, patient, and wonderful to work with when discussing various personal coverage options. Consumers truly appreciate the exceptionally smooth online operations, clear explanations, and swift responses that make purchasing policies completely stress-free and straightforward. However, some people mentioned minor challenges, such as occasional delays in office replies or navigating tricky date input fields on online forms. A few reviewers also noted needing multiple telephone attempts to reach a representative or resolve initial website errors before successfully completing their insurance requests.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as exceptionally helpful, professional, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional, helpful, and... See more

Customer service

People report positive experiences with customer service, praising agents for being courteous, patient, and... See more

User experience

Consumers find user experience to be highly positive, praising the smooth operation and simple online... See more

Response time

Reviewers consistently highlight positive experiences regarding response times, noting that questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We appreciated the quick and efficient service Antonio Gonzáles provided to us. He was very prompt in answering our questions and answered all questions to our satisfaction. This is our first tim... See more

Rated 5 out of 5 stars

Novamar makes it so easy to buy and renew my auto policy. The online tool is great saving me time when renewal comes up and I can easily print a copy of my policy for my glove box. That being said, if... See more

Rated 5 out of 5 stars

I am a client of Novamar Insurance and they are very knowledgeable, helpful and efficient. Very very good customer service. Andrea was looking after my claim and she made sure I was notified in a time... See more

Rated 5 out of 5 stars

Sebastian pulled through when we needed help. He tried hard to please us, to make sure we understood what we wanted and what we were agreeing to Thank you Sebastian. We will spread the word and have... See more

Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Liability Insurance Company
  6. Travel Insurance Company

Written by the company

Novamar Insurance Mexico / MGI Agente de Seguros, S.A. de C.V. is an all Lines Mexican Insurance Brokerage firm founded in 2009 and an affiliate company of Novamar Insurance Group, Inc. a US Insurance Brokerage company with a combined experience of more than 200 years in the insurance Industry. We work with the most established international and national insurance companies and have designed specific insurance products to meet our customers´ unique needs. Our corporate headquarters are located in Puerto Vallarta, with representation offices in Los Cabos, Cancún, San Miguel de Allende, Cancun, and Mexico City, providing nationwide coverage and personalized service. At Novamar Insurance Mexico a helpful bilingual team member is never far away. We are committed to designing and distributing insurance products to address the specific needs of our customers, leveraging high-end technology to deliver our products efficiently, while always providing the highest level of service. We partner with the leading insurance companies in both national and international markets, enabling us to offer innovative and highly competitive products. Our mission is to deliver expert advisory services and access to the best insurance solutions, at the most competitive price, backed by deep industry knowledge and a commitment to superior service quality.

Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

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4.9

All reviews

(811)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Easy

I was getting error reports while trying to renew, but I was finally able to renew it. Once the errors stopped the process was easy

20 July 2026
Rated 5 out of 5 stars

Excellent communication

Scarlett was very patient in giving me multiple quotes to make sure I get the right insurance for my needs. She was also very punctual in replying to my messages. And the purchase of the insurance was actually quick and easy.

14 July 2026
Rated 5 out of 5 stars

My agent name is Scarlett

My insurance company agent named Scarlett is always helpful and professional. Since first time I met her took good care of my policies, always offering the right coverage. I’m glad to have her as my agent.

14 July 2026
Rated 5 out of 5 stars

Policy initiation

Scarlett was very helpful in creating various quotes and arriving at a final policy that I was happy with. Should I ever have a claim, I hope that the same level of satisfaction can be reported.

3 July 2026

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