I’ve been using Novamane for almost 6 months now. I do notice a difference in my hair. It’s a bit thicker and the coverage is better. I do not have any new little hairs like people have suggested. I w... See more
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Review summary
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No instalment option that i could see. i wish there was paypal instalment or others since it's on the expensive side. good product so far, fits in my routine easily.
Company replied
Kiko, in customer service, went above and beyond to assist me with ordering more Novame prior to my next scheduled April 2026 delivery. She informed me I was using too much NovaMane per session, and r... See more
Company replied
Company details
Written by the company
NovaMane is not your grandpa's hair treatment brand. We’re the rebellion against outdated hair loss solutions, combining science, skincare-grade actives, and a no-BS attitude to finally give men and women the results they’ve been promised—but rarely delivered. Our hero product? A clinically-backed Hair Regrowth Micro-Infusion System that delivers 18 powerful ingredients—including peptides, growth factors, and copper tripeptide-1—directly to the follicles. No fluff. No minoxidil dependency. Just real, fast, root-level regrowth. We believe confidence shouldn’t be held hostage by receding hairlines or thinning crowns. That’s why every NovaMane product is engineered for maximum penetration (yes, we said it) and visible transformation. From postpartum shedding to male pattern baldness to stress-induced fallout—we’ve got you covered. Backed by science, endorsed by derms, and fueled by results, NovaMane is rewriting the rules of haircare. We serve customers worldwide through our platform. We’re here to make hair regrowth unignorable—with formulas that work, branding you’ll actually want to display, and a community that knows one thing for sure: thicker, harder, longer isn’t just a tagline—it’s a promise. We’re currently running a Mother’s Day promotion as part of our seasonal campaigns ❤️
Contact info
1100 Wilshire Blvd, Los Angeles, United States
- 2136698523
- support@novamane.com
- novamane.com
3.7
Average
72 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Professional Company
The company professional and helpful and understanding team and the company. They're doing great and amazing and keep the good job up.
1 August 2025
Unprompted review
Reply from NovaMane
Hi Carlos,
Thank you so much for your kind words and for taking the time to share your experience. We truly appreciate your support.
It means a lot to our team to hear that you found us professional, helpful, and understanding. We are committed to providing the best possible experience for every customer, and your feedback motivates us to keep raising the bar.
Thank you again for your trust in NovaMane.
Does not work nor seem legitimate!
I have used it for over 3 months with no results, more shedding/receding. I am in the process of doing a full investigation into this company, but my view and user experience is it is just a scam. Let’s see where the money traces to, the LEA will enjoy this.
RED flags
The company claim to be in LA. The address is a 18 story, 114 condo/apartment complex. Email IP addresses suggest some senders are within the USA and others elsewhere (perhaps with VPNs). The listed phone number is VOIP.
The product is shipped from China taking weeks. The box does NOT have sterile microneedle devices. No doctor/medical professional would EVER use these. If you order extra, these are in suctioned bags purporting to be sterile – however have no markings on the same indicating has been done by any professional company (date/time/expiry/batch).
The instructions on the box did not match the product. An email was sent as the supplied millilitres was not correct to what was ordered. They replied indicating I was sold the ‘new blue formula’ version 2. This uses 0.5ml/dose (old was 1.5ml/dose) and does not cover the scalp effectively. Whilst the email was quick – a company with any basic processes should be able to determine which customer got which batch. There are no batch numbers marked on any vials. Having measured the liquid with a drawing up needle – the volume varies. If they were concerned about old boxes being wasted, you’d think you’d at least supply up to date dosage / usage instructions within the shipment or stick something over the old dosage instructions.
They supply two PDF documents (after requesting them, $50 ‘value’ free) – again all referenced to previous studies from recent to the 1970s – no medical endorsement or actual existing professional has put their name to this product. Their ‘terms of service’ say ‘The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider. The statements made on this Website have not been evaluated by the Food and Drug Administration. You should consult your healthcare provider before using any information provided by NovaMane.’.
There are two ‘doctors’ who endorse the product. Dr Alex Lomardy – a ‘Board-Certified Trichologist & Hair Restoration Specialist’ [Not to confuse with licensed doctors with ‘Lombardi’ surname who are legit] – pictures and videos are positive for AI scan detection. No doctor is located/licensed by this name. Two marketing pictures show a completely different person. Articles infer that this ‘doctor’ is published, there are no articles authored by this ‘doctor’. Likewise for another endorser, Dr Colin Hayes [not to be confused with other licensed doctors with the same name in differing fields that look nothing like this apparent AI image] – articles on his website are written slightly better, but made a claim he doesn’t exist on any social media, linkedin or websites – not sure what doctor has none of these, and no practice or location/professional can be located by this name despite apparently existing in the USA.
Aggressive marketing – over 50 emails in a 3-month period – do I really need to order more given I supposedly ordered a ‘3-month supply’?
Company tracing shows this linked to Botanique Paris, an online company that shows a facial device called ‘Revital Eyes’ that is ‘backed by science’ to get rid of eye bags – supposedly with 300,000+ customers. A TikTok user alleges that they unlawfully used her photos from surgery for their marketing and has never used her product. She further alleges that she was offered $10,000 to keep using the images which she refused. This company in the fine print has a similar claim to Novamane’s fine print.
Widespread influencers promoting it (with full heads of hair) – but no ACTUAL positive customer reviews have been found outside of AI doctored images and scripted reviews on their website? Some key words are recurring across several reviews (one word in particular) that given how they product allegedly works and is administered is not correct terminology. Given supposed ‘thousands’ of customers worldwide, where are the legit – good/bad/neutral that every legit product has? Some scripted dubious accounts on other review sites defend the product. Users that highlight review concerns get told only a small number of users review it and numbers are increasing (currently 450 or so reviews on their website –AI images and/or scripted – or a small number of words. You’d think if your hair magically regrows you’d write more than ‘works well’.
The founder ‘Eric Yang’ – no social profiles. Kind of like ‘Jason from Novamane’ who also spam emails you…
Should I get scientific testing on a left-over vial?
26 February 2026
Unprompted review
Had a very positive experience with Claudine
Had a very positive experience with Claudine who supported me with cancelling an order that should not have been created. Customer service is top notch
23 February 2026
Unprompted review
Reply from NovaMane
Hi Matthew,
Thank you so much for taking the time to share your experience. We’re thrilled to hear that Claudine was able to assist you quickly and get everything sorted out smoothly.
We truly appreciate your kind words about our customer service — feedback like this means a great deal to our team. If there’s ever anything else we can help you with, please don’t hesitate to reach out.
Best regards,
NovaMane Support
1 star all the way around.
Horrible communication from the company; the product ships from China, so expect at least a 2-week-long wait. Worst of all, the product doesn't work. I used it for 5 months, and I see no progress. I'm still within the 180-day return policy, but the company is VERY hard to communicate with, as email is their only line of communication and they are extremely slow to answer, if at all. I had purchased this product on two different cards; while the company had told me they would refund me, they sent one refund to a card that had expired and was no longer the same card number. I tried to explain that to them but have been met with silence. I'm hoping the other card they told me they refunded actually sees the refund. They said it could take up to 10 business days (that seems lengthy imo), seeing how most companies that I have been refunded from hit within a couple days, not 10+. Once I actually get my refund, I'll change it from a 1-star to a 3-star review, but just know this product didn't work for the life of me, and communication with the company is a joke at best. I also highly doubt their online reviews are real.
19 February 2026
Unprompted review
Reply from NovaMane
Hi Scott,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that this has been frustrating for you.
First, regarding shipping — while some components may be fulfilled through international partners, our goal is always to be transparent about delivery timelines and set clear expectations at checkout. We understand waiting can be frustrating, especially when you’re eager to start treatment.
In terms of results, we always want to be upfront that hair growth timelines can vary significantly from person to person depending on factors like consistency of use, baseline hair condition, and individual response. That said, your experience matters, and we never want anyone to feel unsupported.
Regarding the refund to an expired card: when a refund is issued to a card that has expired or been replaced, most banks automatically route the funds to the updated account. If that has not happened yet, we would be more than happy to personally review this with you and confirm the transaction details.
We would truly appreciate the opportunity to resolve this properly. Please reach out to us directly at [support@novamane.com](mailto:support@novamane.com) with your order number so we can ensure everything is fully addressed.
Our goal is always to make things right.
Kiko is the best!
Kiko, in customer service, went above and beyond to assist me with ordering more Novame prior to my next scheduled April 2026 delivery. She informed me I was using too much NovaMane per session, and recommended lower volume applications.
9 February 2026
Unprompted review
Reply from NovaMane
Hi Dave,
Thank you so much for sharing your experience — we truly appreciate it.
We’re glad Kiko was able to assist you and help optimize your usage. Using the correct volume per session makes a big difference in both consistency and getting the most out of each vial, so we’re happy he could clarify that for you.
It means a lot that you took the time to recognize his support. We’ll be sure to pass your kind words along to him.
Wishing you continued progress as you move toward your April 2026 delivery — and if you ever need anything in the meantime, we’re here to help.
It is difficult to communicate with…
It is difficult to communicate with this company. I am trying to cancel my subscription, I found a phone number but it goes straight to an unidentified voice mail. It is impossible to do directly through the website, you have to send an email to customer support and *hope* they get back with you. Getting a refund is even more complicated, you are required to use all the product for 8 weeks and mail everything back before week 12 and provide a tracking number and of course pay for it yourself. This product appears to be too good to be true, my mistake to have been desperate enough to order from them. Legitimate companies have good customer support. Avoid this company.
19 February 2026
Unprompted review
Reply from NovaMane
Hi Christina,
We’re sorry to hear that this has been your experience — especially when it comes to cancelling your subscription. That should never feel difficult or uncertain.
First, we can absolutely confirm that your subscription can be cancelled at any time. There are no long-term contracts, and once cancellation is requested, no future renewals will be processed. If you’re still waiting on confirmation, please email us at [support@novamane.com](mailto:support@novamane.com) with your order number and we will prioritize this immediately.
Regarding communication, we currently provide support via email so we can keep written records of all requests and resolutions. While we do not offer phone support at this time, our team works daily to respond as quickly as possible, and we understand how frustrating it feels when you’re waiting for a reply.
For refunds under our 180-Day Money-Back Guarantee, we do require documentation after 8 weeks of consistent use so we can fairly evaluate results. This policy is outlined on our website to ensure transparency and to prevent misuse, while still protecting customers who genuinely did not see improvement. Return shipping costs are standard practice for most direct-to-consumer brands, but we are always willing to review individual situations.
We truly don’t want anyone to feel stuck or unheard. Please reach out directly with your details so we can personally review your case and make sure it’s handled properly.
We appreciate you bringing this to our attention.
False advertising
False advertising.
I have bought and used this product, I do feel my hair is slightly thicker from using the product over 2/3 months so it’s three stars for that. But….be warned, when the product arrives (micro needling) and you open it up excited to use it and expecting to use a good amount for your first dose. You’ll realise the bottles/vials are not even half full even though the adverts show these full and plentiful looking ones. So then you realise you’ve literally got to ration the tiny amount of liquid you’ve paid a lot of money for to last you the duration it says it should. You’re lucky if you can cover a palm size area well with this product. I do like the product, but there’s just no need to lie on the advertisement about the volume of liquid/serum the bottles hold. I am reluctant to buy again.
17 February 2026
Unprompted review
Reply from NovaMane
Hi Ben,
Thank you for taking the time to share your experience. We truly appreciate the balanced feedback.
We’re glad to hear you’ve noticed some thickening after a few months of use. That said, we completely understand how the fill level of the vials can be surprising when you first open them.
Our current 2.0 formula contains 2.5ml per vial and is more concentrated than the previous version, which is why the recommended usage is 0.5ml per session rather than 1ml. Each vial is designed to provide multiple treatments when used as directed. The headspace in the vial can sometimes make it appear less full than expected, but the total volume should still meet the specified amount.
If you have any concerns about the amount you received, we’d be more than happy to review it for you. Please feel free to reach out to our support team at support@novamane.com and we’ll take care of it right away.
We appreciate your honesty and hope we can restore your confidence in us.
– The NovaMane Team
Superb Experience So Far
Although there is no dedicated telephone support line, the online and email support are superb. There was a rapid response to my inquiry and the representative Claudine was professional, friendly and empathetic to my issue. Claudine provided an immediate and equitable resolution to my issue and took the time to answer all of my questions. Additionally, all of my emails were answered in a timely fashion.
Furthermore, I have only been using the product for a few months now but have already noticed very positive results with completely new growth. In my experience so far, Novamane is a very reputable company and has a professional and competent staff.
17 February 2026
Unprompted review
Reply from NovaMane
Hi James,
Thank you so much for taking the time to share this — it truly means a lot to our team.
We’re especially glad to hear that Claudine was able to support you promptly and provide a resolution that felt fair and thorough. We take pride in being responsive and genuinely helpful, so knowing that your experience reflected that is incredibly encouraging.
It’s also great to hear you’re already noticing new growth after a few months of use. Consistency is key, and we’re excited for you as you continue through your growth phase.
We sincerely appreciate your trust in NovaMane and your thoughtful feedback. If you ever need anything at all, we’re always here to help.
– The NovaMane Team
Waste of money
Waste of money. Just another snake oil treatment that is expensive and doesnt do anything for most people. Been using it 3 months with no improvement.
16 February 2026
Unprompted review
Reply from NovaMane
Hi Joe,
We're really sorry to read this.
Hair loss is frustrating enough on its own — and when you invest your time, money, and hope into something, only to feel like nothing has changed, that’s incredibly disappointing. We completely understand why you’d feel this way.
While many customers begin noticing reduced shedding or early signs of regrowth within 8–12 weeks, everyone’s biology is different. Factors like scalp condition, consistency, application technique, and underlying causes can all affect results. That doesn’t invalidate your experience, and we never want you to feel unheard.
If you’re open to it, we’d genuinely like the opportunity to look into your case personally. Please reach out to us at support@novamane.com so we can review your usage timeline and see how we can make this right for you.
We stand behind our product and our 180-day money-back guarantee, and we’re here to ensure you feel supported — not dismissed.
Thank you for giving NovaMane a try and for sharing your honest feedback.
– The NovaMane Team
Great customer service
Received my order and half was shattered. Wrote to the customer service and was answered the next day and they took care of it right away.
15 February 2026
Unprompted review
Reply from NovaMane
Hi Carlos,
Thank you so much for your kind review!
We’re truly sorry that part of your order arrived shattered, but we’re glad our team was able to respond quickly and take care of it right away. Making sure our customers are supported — especially when something goes wrong — is very important to us.
We really appreciate you taking the time to share your experience. If you ever need anything in the future, we’re here to help.
— NovaMane Team
I recently had damaged product and they…
I recently had damaged product and they were very responsive in resolving the issue. Good to work with, they stand behind their product.
13 January 2026
Reply from NovaMane
Thank you for sharing your experience.
We’re sorry again that your product arrived damaged, but we’re glad we could resolve it quickly for you. Standing behind our product and our customers is something we take seriously.
We appreciate you taking the time to leave this review.
— NovaMane Team
Good Customer Service
I had a question regarding a product, and the Novamane staff patiently explained exactly what needed to be done. Wonderful!
2 December 2025
Reply from NovaMane
Thank you for the kind words!
We’re happy our team was able to clearly answer your questions and provide the support you needed. That’s exactly the experience we aim to deliver.
We truly appreciate your feedback and your support.
— NovaMane Team
false claims!!!
waste of money!!!! no results and money back guarantee is not true i wish i had listened to all the warnings i saw on reddit before buying
6 February 2026
Unprompted review
Reply from NovaMane
Hi there — we’re genuinely sorry to hear this was your experience.
We want to be very clear: NovaMane does have a money-back guarantee, and we absolutely honor it when it’s requested within the policy terms. If you weren’t able to get help or felt blocked in that process, that’s not the experience we aim to provide, and we’d like the chance to fix it.
Hair regrowth takes time and varies significantly from person to person, but dissatisfaction alone is enough for us to step in and help. We don’t believe anyone should feel stuck with something they’re unhappy with.
Please reach out to us directly at support@novamane.com
with your order number, and we’ll personally review your case and make sure you’re taken care of — whether that’s a refund or another appropriate resolution.
We appreciate you giving NovaMane a try, and we’re open to making this right.
— NovaMane Support Team
Reply from NovaMane
Hi Chadi — thank you so much for the kind words!
We’re really glad you had a great experience with our team. Providing professional, reliable service is something we take seriously, so your feedback truly means a lot to us.
If you ever need anything or have questions down the line, we’re always here to help.
— NovaMane Team
This is a difficult company
UPDATE: they refunded eventually after a lot of going back and forth. Inconvenienced for no reason but resolved nonetheless
1 February 2026
Unprompted review
Reply from NovaMane
Hi Christopher, We understand your frustration and appreciate you sharing your experience. Hair growth is a gradual process and can vary from person to person. Using NovaMane Microinfusion can help strengthen hair and reduce shedding, but consistency and patience are key. Our treatment focuses not only on regrowth but also on improving hair follicle health to make your hair stronger overall.
We want to clarify that our 180-day guarantee is designed to give our customers peace of mind, allowing enough time to see meaningful results. To ensure the process is fair and effective, photo documentation before and after the treatment is required. This helps us confirm results and also allows our team to improve the product and service where needed.
We truly value your feedback and will take it into consideration as we continue to improve.
ALL of their physician testimonials are…
ALL of their physician testimonials are fake and AI generated. The images, the names, everything. These are not real doctors. This company is extremely disingenuous and engaging in illegal activity by impersonating physicians. This company needs to be reported to the FBI’s cybersecurity division. Instagram accounts such as @dr.alexlombardy are linked to this company and is also impersonating physician using a fake, ai generated picture of a doctor.
29 January 2026
Unprompted review
Reply from NovaMane
Hi John, We appreciate you taking the time to share your concerns. We want to be very clear that NovaMane does not impersonate licensed physicians or intentionally mislead customers. Any visuals referenced are used for illustrative and educational purposes only, to help explain concepts related to hair health and treatment mechanisms.
We understand how important transparency and we continuously review our content to ensure it meets platform guidelines and customer expectations. If you have specific examples you’d like us to review, our support team is always open to constructive feedback and clarification.
False claims and false guarantee promise
I can understand this product may work for some people. It did not work for me at all. I used a 2 month's supply, as directed. Not only did I not see improvement, there was clear continuation of hair shedding. It certainly did not provide anywhere near the radical claims of improvement made on their website. The product pictured on their site is also misleading. What you actually receive is a very small volume (2ml per vial).
The main reason for the poor review is the lack of integrity from the company. On completion of their 2 month supply, and having had no improvement, I asked for a refund, as per their website guarantee: "If you’ve used NovaMane consistently and aren’t satisfied with your results, you can return it—no questions asked."
They immediately started asking questions and trying to entice me to continue, offering a $25 gift card to use toward continuing the product. When I declined, they stopped communicating and never refunded anything.
I would not recommend trusting this company and would definitely not purchase anything from them again.
24 January 2026
Unprompted review
Reply from NovaMane
Hi Craig,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the product did not meet your expectations and that this situation left you feeling disappointed. That is never the experience we want anyone to have.
Hair growth responses can vary greatly from person to person, and for some users, increased shedding can happen early on as weaker hairs are pushed out during the renewal cycle. That said, we fully understand how frustrating it is not to see the results you were hoping for after following the routine as directed.
We also want to sincerely apologize for how the refund process felt to you. Our intention is never to avoid or delay a resolution. Any follow-up questions or offers are meant to better understand a customer’s experience and explore possible solutions, not to pressure anyone. If communication fell short or stopped, that is on us, and we take that seriously.
Regarding the vial size, Version 2.0 uses a more concentrated formula, which is why the volume per vial is smaller, but we understand how that can feel misleading if expectations were not clear upfront. Your feedback on this is important and has been shared internally.
We appreciate you raising these concerns openly. Reviews like this help us identify where we need to improve, both in communication and in customer experience. If you are open to it, our support team would still like the opportunity to properly review your case and make things right. Please email us at support@novamane.com
Amazing customer service
Amazing customer service! Just got the product will see how it goes
17 January 2026
Reply from NovaMane
Hi Rayyan, Thank you so much for the kind words! We’re really glad to hear you had a great experience with our customer service. Wishing you the best as you start using the product, and we’re here anytime if you need help along the way.
Great Customer Support
Great Customer Support.
I had a question and slight issue I wanted to inquire about and Claudine was extremely helpful and professional in dealing with my inquiry.
She was very prompt with all replies and it was very appreciated.
Pleasant experience!
23 December 2025
Reply from NovaMane
Hi Todd, Thank you so much for the kind words!
We truly appreciate you taking the time to share your experience. It’s great to hear that our team was able to assist you quickly and professionally. Feedback like this really motivates us to keep delivering the best support possible. We’re also excited for you to see the real results from our product and appreciate you being part of our community!
Product does not work
Product does not work. Been using for 10 weeks now and following directions to the T. Also after asking them for a complete 3rd party testing for the copper peptides, they have not replied. The problem with this is copper peptides GHkU are blue in color, all teal GHKU copper is same color. This product is clear which raises a huge red flag about this product being legitimate and having GHKU as ingredient.
25 December 2025
Unprompted review
Reply from NovaMane
Hi Bill, Thank you for taking the time to share your experience.
We are sorry to hear that the product did not meet your expectations after consistent use.
Please reach out to us directly at our support email so we can look into your specific order and concerns in detail and assist you further. Our customer care team will be happy to help.
Thank you again for raising this and for giving us the chance to respond.
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