I used Nova for the sale of my mums house and can highly recommend them. Although we had a short chain we had complexities of acting under a power of attorney, some outstanding changes with the lan... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Rajitha and Sadham both worked to give weekly updates, answering extra questions in a timely fashion and giving updates as and when they occurred. When Rajitha was on holiday he had someone continue... See more
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We used Nova legal for our selling & purchasing properties . They were great from start to finish kept us updated as much as possible. They explained in much details as possible things highlighted in... See more
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We used Nova as first time buyers and they were fantastic. Our purchase was handled by Sumaiya Shabdeen and Zahra Mamon who were excellent in helping us navigate a situation that was completely new to... See more
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Company details
Written by the company
Nova specialises in fast, transparent conveyancing, partnering closely with estate agents and brokers to deliver a seamless property-moving experience for clients. With a track record of award-winning service, Nova stands out for its exceptional speed, dedicated relationship management, and 24/7 tracking throughout the transaction.
Contact info
Oriel House, 26, The Quadrant, TW9 1DL, Richmond, United Kingdom
- 020 3861 0504
- novalegal.co.uk
4.8
Excellent
474 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great service selling & purchasing
We used Nova legal for our selling & purchasing properties . They were great from start to finish kept us updated as much as possible. They explained in much details as possible things highlighted in searches etc. Thank you Chemini & Suzie you were both very patient with our enquiry’s and chases for updates. Highly recommend this firm and ofcourse if you get Chemini &/or Suzie you will be looked after.
19 June 2026
Unprompted review
Reply from Nova
Dear Sharon,
Thank you for your wonderful feedback! We’re delighted to hear that Chemini and Suzie provided such great support throughout your sale and purchase, keeping you informed and taking the time to explain each stage of the process.
We truly appreciate your recommendation and will be sure to pass your kind words on to Chemini and Suzie.
Kind regards,
Thilan
Team NOVA
Flow of communication
Flow of communication, easy to follow steps in filling in forms. Effective response to emails and clearly explaining things on the phone. Clarity of process and assurance, which was very helpful. They also provided regular updates, so, I knew exactly what was happening.
My interaction with Rachel Bayford and Sarah Roberts was a joyful experience; they were professional, approachable and effective in handling my transaction.
15 January 2026
Unprompted review
Reply from Nova
Dear Anne,
Thank you for sharing your experience with us. We’re pleased to hear that the process felt clear and straightforward, and that our communication through emails and calls was helpful. It’s great to know the regular updates gave you confidence in what was happening.
We’re also glad that your interaction with Rachel Bayford and Sarah Roberts was positive and supportive throughout your transaction.
We wish you all the very best!
Kind regards,
Kavindi
Team NOVA
Nova Legal with Sarah and Erandi was a…
Nova Legal with Sarah and Erandi was a steady companion and advisor in the currently choppy property market. They supported us and made us see it through to a successful end. Highly recommended.
22 May 2026
Unprompted review
Reply from Nova
Dear Jens,
Thank you for sharing your kind words. We’re delighted to hear that Sarah and Erandi were able to support you through the property process and provide steady guidance in what can be a challenging market. It’s wonderful to know their advice helped you reach a successful outcome.
We truly appreciate your recommendation and the trust you placed in us.
Kind regards,
Kavindi
Team NOVA
They did a wonderful job very helpful
They did a wonderful job very helpful
25 June 2026
Unprompted review
Reply from Nova
Dear Robert,
Thank you for your kind feedback. We’re so pleased to hear that you found our team helpful and that we were able to support you effectively. Your words mean a lot to us.
We wish you all the very best!
Kind regards,
Kavindi
Team NOVA
Nova Legal were brilliant throughout…
Nova Legal were brilliant throughout our house sale and purchase. They were clear, responsive, and kept us updated at every stage. The process was stressful at times, but their team made it as smooth as possible. We'd absolutely recommend them to anyone buying or selling a home.
Thank you Nova Legal!
26 June 2026
Unprompted review
Reply from Nova
Dear Dafina,
Thank you for taking the time to share your experience. We’re delighted to hear that our team was able to support you throughout your house sale and purchase, keeping the process clear and responsive at every stage. We understand how stressful it can be, so it’s wonderful to know we helped make things smoother for you.
We truly appreciate your recommendation and the trust you placed in Nova.
We wish you all the very best!
Kind regards,
Kavindi
Team NOVA
While the overall house sale took much…
While the overall house sale took much longer than expected due to market conditions, our conveyancer was absolute perfection. They were incredibly proactive, highly professional, and kept us sane throughout the entire prolonged process.Every legal detail was handled flawlessly, and they constantly pushed the other parties to keep things moving forward. Communication was exceptional, and we always felt completely protected and well-advised. We highly recommend their conveyancing services to anyone buying or selling a home!
26 June 2026
Unprompted review
Reply from Nova
Dear Adeeba,
Thank you for your lovely review!
We’re pleased to hear that your conveyancer was able to support you so effectively throughout the process, especially given the challenges in the current property market. It’s wonderful to know their proactive approach, clear communication, and attention to detail helped you feel protected and well‑advised.
We truly appreciate your recommendation and the trust you placed in our services. Your feedback encourages us to continue delivering the highest standard of support. We look forward to assisting you again in the future.
Kind regards,
Kavindi
Team NOVA
Great Solicitor - Nova
Hanaan has worked with us from the start of our journey and has been amazing! She has kept me updated and ensured contact and information is clear and understood which has been great as me and my partner are first time buyers. She has been very patient as I have asked so many question along the way, thanks for all your help!
Jayali has also been working with us and has had great communication and kept us informed via e-mail and also over the phone, thankyou!
Hanaan and Jayali work great along side each other and have made myself and my partner feel at ease every step of the way!
To all first time buyers out there, I highly recommend you use NOVA as your solicitors. Buying a house is very daunting and exciting process and they will walk you through it step by step, reassuring you and making you feel confident and capable in your journey!
Thankyou so much, it is appreciated Hanaan and Jayali
26 June 2026
Unprompted review
Reply from Nova
Dear Claudia,
Thank you for sharing such thoughtful feedback. We’re delighted to hear that Hanaan and Jayali were able to support you throughout your journey as first‑time buyers. Buying a home can feel daunting, and it’s wonderful to know their clear communication, patience, and teamwork helped make the process easier and more reassuring for you and your partner.
We truly appreciate your recommendation and the trust you placed in NOVA. Your words mean a great deal to us, and we’re so pleased we could be part of this important milestone in your lives.
Kind regards,
Kavindi
Team NOVA
Amazing support and great service
I’m deeply grateful with the services and amazing support provided by Minoli Ponweera and Thilaj Perera regarding the property. Communication was clear throughout and response was always quick and the work finished even quicker than expected. Hence, I highly recommend them.
25 June 2026
Unprompted review
Reply from Nova
Dear Januka,
Thank you for your kind and thoughtful feedback!
We’re delighted to hear that Minoli Ponweera and Thilaj Perera provided you with such excellent support throughout your property journey. Clear communication, quick responses, and efficient progress are all things we strive for, so it’s wonderful to know that your expectations were not only met but exceeded.
Your recommendation truly means a lot to us, and we’ll be sure to share your appreciation with both Minoli and Thilaj, they’ll be very pleased to hear your kind words.
Kind regards,
Kavindi
Team NOVA
Thank you so much Kavindya Ratnadasa…
Thank you so much Kavindya Ratnadasa and Hannan Rizwan for all your hard work getting us to complete on our first home! You were both incredibly helpful and attentive the whole way through. We really appreciate all you have done for us and you made this process really smooth which could have otherwise been very stressful! Thank you!
25 June 2026
Unprompted review
Reply from Nova
Dear Ozden,
Thank you so much for your kind words!
We’re thrilled to hear that Kavindya Ratnadasa and Hannan Rizwan were able to make your first home buying experience a smooth and positive one. They take great pride in supporting clients every step of the way, so your appreciation will mean a lot to them.
Buying your first home is such a special milestone, and we’re glad we could help make the journey less stressful and more manageable for you.
Wishing you all the best in your new home, and thank you for choosing us.
Kind regards,
Kavindi
Team NOVA
It was great to have the Nova and…
It was great to have the Nova and Umar and Michael who help us to buy our 1st house in uk smoothly. We were updated all the time and was able to get house keys on time. Thank you
18 June 2026
Unprompted review
Reply from Nova
Dear Priti,
Thank you for your kind feedback.
We’re delighted to hear that Umar and Michael were able to support you throughout your journey to purchasing your first home in the UK. Buying your first property is a significant milestone, and we’re glad the process felt smooth and well-managed for you.
It’s great to know that regular updates and clear communication helped keep everything on track, allowing you to receive your keys on time. Your appreciation will be shared with the team—they’ll be very pleased to hear this.
Congratulations on your new home, and thank you for choosing NOVA to support you through such an important step.
Kind regards,
Kavindi
Team NOVA
Minoli Ponweera and Thilaj Perera were…
Minoli Ponweera and Thilaj Perera were very professional, responsive and communication was clear throughout. I’m very happy with the support and service provided and how it was handled efficiently. I would happily recommend them.
16 June 2026
Unprompted review
Reply from Nova
Dear Deepak,
Thank you for your wonderful feedback!
We’re delighted to hear that Minoli Ponweera and Thilaj Perera provided you with professional, responsive, and clear communication throughout your experience. Delivering efficient and supportive service is always our priority, so it’s great to know this made a positive impact.
Your recommendation truly means a lot to us, and we’re very grateful for your trust in our team.
Kind regards,
Kavindi
Team NOVA
Moving home. Great service and regular up to date…
Great service and regular up to date informstion throughout the whole process.
A smooth house move thanks to nova.
19 June 2026
Unprompted review
Reply from Nova
Dear Lyndsey,
Thank you very much for your kind feedback.
We’re delighted to hear that you found our service smooth and well-communicated throughout the entire process. Keeping our clients regularly informed is a key priority, so it’s great to know this made a positive difference to your house move.
Congratulations on your new home, and thank you for choosing NOVA to be part of your journey.
Kind regards,
Kavindi
Team NOVA
Great communication.
Great communication.
Unfortunately I had to cancel the purchase due facts I wasn't aware at the beginning.
Big thank you for Sharmila and Nirukja for the findings and explanations.
The process was slow, due the seller's side, but I've got a weekly update of my case.
As this was my second attempt to buy a property, I was so happy to get a weekly update without request or chasing.
Highly recommend and definitely will stay for my 3rd and hopefully final purchase attempt :)
25 June 2026
Unprompted review
Reply from Nova
Dear Tamas,
Thank you for your kind and detailed feedback.
We’re sorry to hear that you had to cancel your purchase, but we completely understand that unforeseen factors can arise during the process. It’s great to know that Sharmila and Nirukja were able to support you with thorough findings and clear explanations to help you make an informed decision.
We also appreciate your comments on communication. Keeping our clients updated, especially without the need for chasing, is something we strive for, so we’re delighted this made a positive difference to your experience, even with delays on the seller’s side.
Your recommendation means a lot to us, and we’d be more than happy to assist you again on your next purchase.
Wishing you all the very best!
Kind regards,
Kavindi
Team NOVA
Unfortunately a very frustrating…
Unfortunately a very frustrating process and experience due to the buyers solicitor. Umar and Micheal very responsive to emails and calls and got me to the finish line.
19 June 2026
Unprompted review
Reply from Nova
Dear Karen,
Thank you for your feedback.
We’re sorry to hear that parts of the process felt frustrating, particularly due to the buyer’s solicitor, as we understand how important a smooth experience is during such a significant transaction.
That said, we’re really pleased to hear that Umar and Micheal were able to support you effectively, staying responsive and helping guide you through to completion. Your kind words about their efforts will certainly be shared with them.
We truly appreciate you taking the time to share your experience and wish you all the best in your new chapter.
Kind regards,
Kavindi
Team NOVA
Asjaadh and Nirukja were very…
Asjaadh and Nirukja were very professional in guiding us through the transaction of our new property. I wish Asjaadh all the best for the future and Nirukja in guiding future prospect buyers.
Many thanks
Erdogan Baristiran
9 June 2026
Unprompted review
Reply from Nova
Dear Erdogan,
Thank you very much for your kind words and for recognizing the efforts of Asjaadh and Nirukja. We are delighted to hear that their professionalism and guidance helped make your property transaction a positive experience.
Your best wishes for their future mean a great deal, and we will ensure your appreciation is shared with them. Supporting clients through such important milestones is at the heart of what we do, and it’s wonderful to know their dedication made a difference for you.
We truly value your trust in NOVA and look forward to assisting you again in the future.
Kind regards,
Kavindi
Team NOVA
Reply from Nova
Dear Sabina,
Thank you for your kind words!
We’re delighted to hear that Thilaj and Chemini provided professional, responsive, and supportive service throughout your home purchase. It’s wonderful to know their clear communication and dedication helped make the process smooth and stress‑free.
We truly appreciate your recommendation and will ensure your feedback is shared with them.
Kind regards,
Kavindi
Team NOVA
Headache
I cannot stress enough how stressful and poorly handled our experience was with Nova. Over a nearly 5-month journey, communication was practically non-existent, reaching an entirely unacceptable level during the critical exchange and completion phase.
I appreciate that the process is a long and arduous one for any conveyancer, so I understand that our poor experience doesn’t solely sit whit them. What does sit wi the Nove is the absolutely awful communication. Nova consistently promises callbacks that never arrive. When they do send emails, they contain absolutely no guidance and jargon, operating on the arrogant assumption that everyday clients understand the complexities of the legal system as well as they do.
Most critically, their severe lack of communication with other solicitors and a complete lack of urgency almost cost us our mortgage offer. To contribute to putting a client's entire purchase at risk is bad enough, but what makes it worse is the complete lack of accountability. We received not a single apology. Not even so much as a basic 'sorry' for the immense stress and financial anxiety they contributed to.
If you want a conveyancer who communicates, guides you through the process, and respects your time and sanity, look elsewhere.
23 June 2026
Unprompted review
Reply from Nova
Dear Andrew,
Thank you for taking the time to share such detailed feedback. We are truly sorry to hear that your experience with Nova was stressful and did not meet expectations. We understand how important clear and timely communication is, especially during the critical stages of exchange and completion, and regret that we fell short in this regard.
Your comments about missed callbacks, unclear emails, and lack of urgency in liaising with other solicitors are taken very seriously.
Please know that we are committed to resolving these issues and improving our processes. To address your specific concerns, one of our resolution agents will contact you to assist in reaching an amicable resolution.
Kind regards,
Kavindi
Team NOVA
I would like to express my sincere…
Hi Muve Team,
I would like to express my sincere appreciation to Dhanya Batagoda and Sharan Balasubramaniam for their outstanding legal service and support throughout the purchase of my home.
Despite several challenges along the way, particularly with the seller’s solicitor and estate agent, Dhanya and Sharan handled everything with exceptional professionalism, efficiency, and attention to detail. Their clear communication, proactive approach, and dedication ensured the process remained smooth and on track.
I am especially grateful that they managed to complete the contract on time, which was no small achievement given the circumstances. Their expertise and commitment gave me confidence and peace of mind throughout.
I would highly recommend their services to anyone looking for reliable and high-quality legal support in property transactions.
Thank you once again for your excellent work.
24 June 2026
Unprompted review
Reply from Nova
Dear Rizwan,
Thank you for your lovely review!
We are delighted to hear that Dhanya Batagoda and Sharan Balasubramaniam provided such outstanding support throughout your home purchase.
We truly appreciate your recognition of their professionalism, efficiency, and attention to detail, especially in managing the challenges with the seller’s solicitor and estate agent. It is wonderful to know their clear communication and proactive approach gave you confidence and peace of mind, and that their dedication ensured the contract was completed on time.
Your recommendation means a great deal to us. Thank you again for trusting NOVA with such an important milestone.
Kind regards,
Kavindi
Team NOVA
Exchanged in 8 weeks! Highly recommend Zahra and Sumaiya.
We have just exchanged on our first home with Nova after just 8 weeks. If the other side had solicitors like ours we would have turned it round even sooner.
Zahra Mamon and Sumaiya Shabdeen were our team and have been super communicative, patient, reassuring and helpful in getting everything we needed done, and answering all our questions. As first time buyers we had a lot of questions! Absolutely no complaints, and highly recommend Zahra and Sumaiya. Thank you both for all of your hard work and for making an infamously stressful process easier.
24 June 2026
Unprompted review
Reply from Nova
Dear Rosie,
Congratulations on exchanging contracts on your first home! We are delighted to hear that Zahra Mamon and Sumaiya Shabdeen provided such excellent support throughout the process.
Your recognition of their communication, patience, and reassurance means a great deal to us. Buying a first home can feel overwhelming, and it’s wonderful to know their dedication and responsiveness helped make the journey smoother and less stressful.
We truly appreciate your recommendation and will ensure Zahra and Sumaiya receive the credit they deserve for their hard work. Thank you again for trusting NOVA with such an important milestone.
Kind regards,
Kavindi
Team NOVA
Great experience with Nova!
We had a great experience with Nova throughout our first home purchase. Sumaiya and Zahra were always helpful, responsive and kept us updated at every stage of the process. They were patient with our questions, proactive in chasing outstanding matters, and guided us smoothly through to exchange and completion. Thank you both for all your hard work – we're excited to be moving into our new home!🏠
23 June 2026
Unprompted review
Reply from Nova
Dear Peter,
Thank you so much for sharing your experience!
We’re delighted to hear that Sumaiya and Zahra supported you so well throughout your first home purchase. Buying a home is such an important milestone, and it’s wonderful to know their responsiveness, patience, and proactive approach made the process smooth and stress‑free.
We’ll be sure to pass along your kind words to them, they’ll be thrilled to know their hard work helped guide you through to exchange and completion.
Congratulations on your new home, and thank you again for recommending Nova. We wish you every happiness as you settle into this exciting new chapter 🏠.
Kind regards,
Kavindi
Team NOVA
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