I used Nova for the sale of my mums house and can highly recommend them. Although we had a short chain we had complexities of acting under a power of attorney, some outstanding changes with the lan... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rajitha and Sadham both worked to give weekly updates, answering extra questions in a timely fashion and giving updates as and when they occurred. When Rajitha was on holiday he had someone continue... See more
Company replied
We used Nova legal for our selling & purchasing properties . They were great from start to finish kept us updated as much as possible. They explained in much details as possible things highlighted in... See more
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We used Nova as first time buyers and they were fantastic. Our purchase was handled by Sumaiya Shabdeen and Zahra Mamon who were excellent in helping us navigate a situation that was completely new to... See more
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Company details
Written by the company
Nova specialises in fast, transparent conveyancing, partnering closely with estate agents and brokers to deliver a seamless property-moving experience for clients. With a track record of award-winning service, Nova stands out for its exceptional speed, dedicated relationship management, and 24/7 tracking throughout the transaction.
Contact info
Oriel House, 26, The Quadrant, TW9 1DL, Richmond, United Kingdom
- 020 3861 0504
- novalegal.co.uk
4.8
Excellent
474 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent communication
Excellent communication and swift timing from start to finish.
17 July 2026
Unprompted review
Reply from Nova
Dear John,
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the communication and efficiency of our service from start to finish.
Providing clear, timely updates and progressing transactions as smoothly as possible is something we take great pride in, so it's wonderful to know that we met your expectations.
Thank you for choosing NOVA. We truly appreciate your feedback and wish you all the very best for the future.
Kind Regards,
Aamirah
Team NOVA
Highly professional team
I would highly recommend Imaadh and Aneegha for anyone buying or selling a property.
They handled both the sale of our previous home and the purchase of our new one, and the service they provided was outstanding from start to finish. Their communication was excellent, with incredibly quick responses to every query, which made what is normally a very stressful process much easier.
What impressed us most was their dedication and commitment to successfully synchronising both transactions. Coordinating both processes at the same time wasn't easy, but they worked tirelessly to ensure everything progressed smoothly and on schedule. Their professionalism, efficiency and attention to detail were truly first class.
Thank you, Imaadh and Aneegha, for your hard work and exceptional service. We couldn't have asked for a better team.
3 July 2026
Reply from Nova
Dear Virginia,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Imaadh and Aneegha provided outstanding support throughout both the sale of your previous home and the purchase of your new one. Coordinating two transactions simultaneously can be challenging, so it's fantastic to know that their dedication, professionalism, and attention to detail helped ensure everything progressed smoothly and remained on schedule.
We're especially pleased that their excellent communication and prompt responses helped make what can often be a stressful process much easier. Providing a seamless and supportive experience for our clients is something we take great pride in.
We'll be sure to pass on your kind feedback to Imaadh and Aneegha, who will be delighted to know their hard work and commitment made such a positive difference to your experience.
Thank you for choosing NOVA and for your recommendation. We wish you every happiness in your new home.
Kind Regards,
Aamirah
Team NOVA
Friendly conveyancer Brain Ricardo
We couldn't be happier with the service we received. Our conveyancer Brain Ricardo & Udantha Amarakoon was knowledgeable, proactive, and incredibly supportive throughout the process. They kept everything moving, explained each stage clearly, and made us feel confident from beginning to end. We are very grateful for their dedication and would highly recommend them to anyone looking for a reliable conveyancer.
We would highly recommend their services to anyone buying or selling a property.
10 July 2026
Unprompted review
Reply from Nova
Dear Mithusha,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Brian Ricardo and Udantha Amarakoon provided such excellent support throughout your transaction. Delivering a knowledgeable, proactive, and reliable service is something we take great pride in, so it's fantastic to know that they kept everything progressing smoothly while ensuring you felt informed and confident at every stage.
Buying or selling a property is an important milestone, and we're pleased that Brian and Udantha's dedication, clear communication, and supportive approach helped make the process a positive experience for you.
We'll be sure to pass on your kind feedback to both Brian and Udantha, who will be delighted to know their efforts were appreciated.
Thank you for your recommendation and for choosing NOVA.
Kind Regards,
Aamirah
Team NOVA
Friendly Conveyancer BRIAN RICARDO
A fantastic service from start to finish. Our conveyancer BRAIN RICARDO & UDANTHA AMARAKOON made what could have been a stressful process feel straightforward and manageable. Communication was excellent, and we always knew what was happening. Thank you for all your hard work—we wouldn't hesitate to use your services again. We would highly recommend their services to anyone buying or selling a property.
10 July 2026
Unprompted review
Reply from Nova
Dear Customer,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Brian and Udantha provided such excellent support throughout your transaction. Delivering a knowledgeable, proactive, and reliable service is something we take great pride in, so it's fantastic to know that they kept everything progressing smoothly while ensuring you felt informed and confident at every stage.
Buying or selling a property is an important milestone, and we're pleased that Brian and Udantha's dedication, clear communication, and supportive approach helped make the process a positive experience for you.
We'll be sure to pass on your kind feedback to both Brian and Udantha, who will be delighted to know their efforts were appreciated.
Thank you for your recommendation and for choosing NOVA.
Kind Regards,
Aamirah
Team NOVA
I found both Zainab and Sarah very…
I found both Zainab and Sarah very quick to respond to any questions I had and also very professional.
17 July 2026
Unprompted review
Reply from Nova
Dear Customer,
Thank you for taking the time to leave us a review.
We're delighted to hear that both Zainab and Sarah provided you with professional support throughout your transaction.
Clear communication and responsiveness are key to the service we strive to deliver, so it's wonderful to know that your questions were answered promptly and that you felt well supported along the way.
We'll be sure to pass on your kind feedback to Zainab and Sarah, who will be delighted to know their efforts were appreciated.
Thank you for choosing NOVA, and we wish you all the very best for the future.
Kind Regards,
Aamirah
Team NOVA
Zahra, Zainab
Nova legal, carried out conveyancing for my property sale in UK they kept me informed throughout the process and answered questions quickly when needed which was really helpful as living outside UK.
Five star rating.
22 June 2026
Unprompted review
Reply from Nova
Dear Andrew,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Zahra and Zainab provided excellent support throughout your property sale.
We understand that managing a transaction while living outside the UK can present additional challenges, so it's fantastic to know that their clear communication, regular updates, and prompt responses helped make the process smoother for you.
Providing a professional and responsive service is something we take great pride in, and we're pleased that you felt well informed and supported every step of the way.
We'll be sure to pass on your kind feedback to Zahra and Zainab, who will be delighted to know their efforts were appreciated.
Thank you for choosing NOVA.
Kind Regards,
Aamirah
Team NOVA
Thank you, Asjaadh & Shaahid
We used Nova through our Mortgage Advisor - as first time buyers, we didn't know who to instruct and were happy to use their recommendation.
Of course, prior to this, we'd heard all the usual stories of "you're forever going to be chasing your solicitors for updates", and expected as such.
Well, that was never the case for us. From the get-go, Asjaadh was on the ball and kept us updated throughout the entire process either via telephone or email, without us needing to lift a finger!
Towards the end of the process, we were introduced to Shaahid who has also been phenomenal with communication.
Between navigating the new Renter's Rights and a very sudden completion date to aim for, both Asjaadh and Shaahid were absolutely fantastic and had patients of Saints.
We can't thank either of them enough for ensuring our first time purchase was, quite literally, stress-free!
It has been a pleasure, we would absolutely recommend Nova to anybody and, should we ever decide to move in the future, we'd like to have Nova on our side!
9 July 2026
Reply from Nova
Dear Stacy,
Thank you for your fantastic feedback! We’re delighted to hear that Asjaadh and Shaahid provided such exceptional support throughout your first home purchase. It’s wonderful to know their proactive communication and dedication helped make the process as smooth and stress-free as possible, even through the challenges along the way.
Your recommendation means a great deal to us, and we truly appreciate your trust in NOVA. Congratulations on your first home, and we wish you all the best for the future.
Kind regards,
Thilan
Team NOVA
They kept me informed as much as…
They kept me informed as much as possible and the online portal was great. I got Anuki and Aneegha and they were both super friendly and fast at their job! 16 weeks on the dot tomorrow and it's completion day.
16 July 2026
Unprompted review
Reply from Nova
Dear Jemma,
Thank you for your wonderful feedback! We’re delighted to hear that Anuki and Aneegha kept you well informed throughout the process and that you found our online portal easy to use. It’s great to know their friendly and efficient support helped make your experience a positive one.
Congratulations on your completion, and thank you for choosing Muve!
Kind regards,
Thilan
Team NOVA
Nova has been excellent
Nova has been excellent with handling the sale of my property. Rachel Bayford and Sarah Roberts were outstanding. Helpful, friendly, efficient and quick to respond. Highly recommended
14 July 2026
Unprompted review
Reply from Nova
Dear Marcus,
Thank you for your wonderful feedback! We’re delighted to hear that Rachel and Sarah provided such helpful, friendly, and efficient support throughout the sale of your property.
We truly appreciate your recommendation and will be sure to pass your kind words on to Rachel and Sarah.
Kind regards,
Thilan
Team NOVA
Fantastic customer service all way…
Fantastic customer service all way through! Couldn’t thank Sumaiya, and Zahra enough super fast service too ⭐️⭐️⭐️⭐️⭐️
9 June 2026
Unprompted review
Reply from Nova
Dear Kaylene,
Thank you for your fantastic feedback! We’re delighted to hear that Sumaiya and Zahra provided excellent customer service and a fast, efficient experience throughout your transaction.
We truly appreciate your kind words and will be sure to pass them on to both of them.
Kind regards,
Thilan
Team NOVA
I appreciate the Nova Convincing team…
I appreciate the Nova Convincing team for being friendly, professional, and knowledgeable. They were always polite, responsive, and willing to answer my questions, which made the overall experience pleasant.
However, I would not recommend choosing the Nova racket option based on my experience. It was not completed within the promised 25 working days, and the delays made it feel like a poor value for the money. If you’re expecting the work to be finished within the agreed timeframe, you may want to consider other options.
Overall, the staff are experienced and courteous, but the failure to meet the promised deadline had a significant impact on my experience.
30 June 2026
Reply from Nova
Dear Ahmad,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the Nova team friendly, professional, and knowledgeable, and that their responsiveness and willingness to answer your questions helped make the process a positive one. Providing a supportive and professional service is something we take great pride in.
We also appreciate your honest feedback regarding the Nova Fast Track service. We're sorry to hear that the transaction was not completed within the expected timeframe and understand your disappointment.
While we always aim to meet our stated timelines, there can occasionally be factors outside our control that impact the progress of a transaction. Nevertheless, we recognise the importance of setting and meeting expectations, and we'll ensure your comments are shared with the relevant teams for review.
Thank you again for your balanced and constructive feedback. We wish you all the very best in your new home.
Kind Regards,
Aamirah
Team NOVA
Slow and poor
My daughter used this company to buy a shared ownership property. I wouldn't touch them with a barge pole. There was no chain, just my daughter and the seller, and it took 6 months from beginning to end. Nova were slow, taking 24 hours to reply to phone messages and e-mails. They had no sense of urgency, and weren't communicating with the sellers solicitor. They didn't chase things up and so paperwork languished in intrays for days/weeks/months. Don't use them.
9 July 2026
Unprompted review
Reply from Nova
Dear Mrs. Sharon,
Thank you for taking the time to share your experience.
We are very sorry to hear about the difficulties you encountered and that the service you received did not meet the standards we strive to provide. Your feedback is important, and we fully acknowledge the concerns you have raised.
To ensure this is addressed properly, please be assured that this has been raised as a formal complaint, and a dedicated agent from our Resolutions Team will review the matter thoroughly. They will be in contact with you to discuss your concerns and assist in resolving the issue.
Kind regards,
Aamirah
Team NOVA
Sumaiya Shabdeen and Zahra Mamon were…
Sumaiya Shabdeen and Zahra Mamon were great, they kept us up to date regularly and answer to all our questions as first time buyers!
10 July 2026
Unprompted review
Reply from Nova
Dear Mara,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Sumaiya Shabdeen and Zahra Mamon provided such great support throughout your home-buying journey. As first-time buyers, we understand how important it is to have a team that keeps you informed and is on hand to answer any questions, so it's wonderful to know that they helped make the process easier for you.
We'll be sure to share your kind words with Sumaiya and Zahra, who will be delighted to know that their communication and support were appreciated.
Thank you!
Kind regards,
Anjalee
Team NOVA
I would suggest anyone to use Nova…
I would suggest anyone to use Nova Legal if they want to complete a transaction for buying a property.
They were responsive and always had time to explain to me being completely irrelevant absolutely EVERYTHING.
Big shout out to Noor and Michelle, these ladies were the ones leading my case and we completeted in exactly 4 months!
10 July 2026
Unprompted review
Reply from Nova
Dear Eleni,
Thank you for taking the time to share your experience and for your recommendation.
We're delighted to hear that you would recommend NOVA Legal to others looking to purchase a property. Buying a home can be a complex process, so it's wonderful to know that the team was responsive, supportive, and always willing to take the time to explain everything clearly throughout your journey.
A special thank you for recognising Noor and Michelle. We're pleased to hear that they provided the guidance and reassurance you needed and helped you successfully complete your purchase within four months. We will be sure to share your kind feedback with them.
Thank you again for your recommendation and for choosing NOVA. We wish you every happiness in your new home.
Thank you!
Kind regards,
Anjalee
Team NOVA
I had an amazing experience
I had an amazing experience with this business. The team was friendly, knowledgeable and efficient. They made entire process smooth and stressfree. Special thanks to Adele and Noor who were always friendly and helpful.
I can recommend them to everyone.
1 July 2026
Unprompted review
Reply from Nova
Dear Ingrida,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had an amazing experience with NOVA. Providing a friendly, knowledgeable, and efficient service is what we strive for, so it's fantastic to know that the team helped make your conveyancing journey smooth and stress-free.
A special thank you for recognising Adele and Noor. We're pleased to hear that they were consistently friendly, helpful, and supportive throughout the process. We will be sure to share your kind feedback with them.
Thank you for your recommendation and for choosing NOVA. We wish you all the very best for the future.
Thank you!
Kind regards,
Anjalee
Team NOVA
Highly recommend
Adele and Nishanth were both very professional and attentive during my house purchase. As this was my first purchase, I appreciated their patience and direction throughout.
Thank you both.
9 July 2026
Unprompted review
Reply from Nova
Dear Sam,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Adele and Nishanth provided professional and attentive support throughout your house purchase. Buying your first home is a significant milestone, and we're pleased that their patience, guidance, and support helped make the process easier to navigate.
We'll be sure to share your kind feedback with Adele and Nishanth, who will be delighted to know that their efforts made such a positive difference to your experience.
Thank you for your recommendation, and we wish you every happiness in your new home.
Thank you!
Kind regards,
Anjalee
Team NOVA
Hi,team!
Hi,
Thank you so much for your kind message and for all the support you gave us throughout the whole process.
We truly appreciate all the hard work, patience, and professionalism from both you and Ruwinya. Buying our home was not an easy journey, but your guidance made a real difference and helped us reach the finish line.
We will be happy to leave our reviews on Feefo, Trustpilot, and Google as a small way of showing our appreciation for everything you have done for us.
Thank you once again, and we wish you both all the very best for the future!
Kind regards,
Elena Vasiloiu & Gheorghe Rotaru
9 July 2026
Unprompted review
Reply from Nova
Dear Elena and Gheorghe,
Thank you so much for your kind words and for taking the time to share your experience.
We're absolutely delighted to hear that you felt supported throughout your home-buying journey. We understand that purchasing a property can sometimes be a challenging process, so it's wonderful to know that the guidance, patience, and professionalism provided by Ruwinya and the team helped make a positive difference and supported you in reaching the finish line.
Your appreciation means a great deal to us, and we are truly grateful for your willingness to leave reviews on Feefo, Trustpilot, and Google. Feedback like yours is invaluable and motivates us to continue delivering the highest level of service to our clients.
Thank you once again for placing your trust in NOVA. We wish you every happiness in your new home and all the very best for the future.
Thank you!
Kind regards,
Anjalee
Team NOVA
Extremely poor conveyancing experience and unresolved post-completion issues
Our experience with Nova Legal during the purchase of our new-build home was extremely disappointing.
Throughout the process, communication was poor and we often had to chase for basic updates. We received unclear and sometimes conflicting information, including around completion figures, bank details, and what still needed to be done before completion. This made an already stressful process much more difficult than it needed to be.
There were also issues with the completion statement, including how the £5,000 developer contribution was accounted for and an incorrect stamp duty calculation, despite our first-time buyer position. These were not minor concerns, especially so close to completion.
At the time, we raised a formal complaint because we felt the service we received fell well below the standard expected from a conveyancing solicitor. Since completion, we have now discovered a further issue relating to our NHBC policy/registration not being properly in place, which has delayed our ability to progress an NHBC Resolution Service case. This is something we believe should have been properly checked, dealt with, or clearly explained before completion.
Overall, we felt unsupported, poorly informed, and left to deal with problems that should have been managed properly by our conveyancers. Buying a home is stressful enough, and our experience with Nova Legal made it significantly worse.
Based on our experience, we would not recommend Nova Legal.
27 February 2026
Unprompted review
Reply from Nova
Dear Sabrina,
Thank you for taking the time to share your experience.
We are very sorry to hear about the difficulties you encountered and that the service you received did not meet the standards we strive to provide.
Your feedback is important, and we fully acknowledge the concerns you have raised. To ensure this is addressed properly, our dedicated Resolutions agent will reach out to you directly to review your case and work towards resolving any outstanding matters as promptly as possible.
Kind Regards,
Aamirah
Team NOVA
Mariyam and Noor were both very helpful…
Mariyam and Noor were both very helpful with assisting with are case, very happy with the service. Anytime I needed to ask a question I could call up and get the answers that I needed, would use again in future if needed
8 July 2026
Unprompted review
Reply from Nova
Dear Danny,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Mariyam and Noor were able to provide helpful support throughout your transaction and that you were happy with the service you received. It's great to know that whenever you had a question, the team was available to provide the answers and guidance you needed.
Providing accessible, responsive support is something we strive for, so your kind feedback is greatly appreciated. We'll be sure to pass your comments on to Mariyam and Noor, who will be pleased to know their efforts made a positive difference to your experience.
Thank you for choosing NOVA, and we would be delighted to assist you again in the future should you require our services.
Thank you!
Kind regards,
Anjalee
Team NOVA
Pretty good
Pretty good! Completed in a good amount of time, and backed us up when estate agents/seller were being difficult. Could be better at offering support when we had concerns.
19 June 2026
Reply from Nova
Dear Client,
Thank you for taking the time to share your feedback.
We're pleased to hear that you had a positive experience with NOVA and that your transaction completed within a reasonable timeframe. It's also great to know that our team was able to support you and stand by your side when difficulties arose with the estate agents and seller.
We appreciate your honest comments regarding the support provided when discussing your concerns. While it's important that we present clients with the facts and allow them to make informed decisions, we understand that there are times when more guidance and discussion around the available options can be beneficial. Your feedback is valuable and will help us continue to improve the service we provide.
Thank you again for your review and for choosing NOVA. We wish you all the best in your new home.
Thank you!
Kind regards,
Anjalee
Team NOVA
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