My daughter has been studying English with Novakid for about 5 years now, and we are very happy with everything. We found a favorite teacher whom my daughter absolutely adores. She speaks English v... See more
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We have been taking Novakids online classes for a long time, and my child is still always enthusiastic every time he takes a lesson. Behind that, the Novakid team is very helpful and provides a quick... See more
7.made mistake with purchase, very difficult to navigate cancellation, still did not manage so ask paypal yo help. Teachers are mainly Philippines with foreign accent. Customers service not respons... See more
Company replied
Novakid is an excellent online school for learning English. My daughter has started learning English at age of 4 with Novakid. It has been 3.5 years of learning. She can express herself more with Eng... See more
Company details
About Novakid
Written by the company
Novakid: Online English School for Kids
👩🏫 Experienced International Teachers
⏰ 25-minute Individual Lessons
📚 Comprehensive Homeworks
💻 Interactive Platform
🎮 Fun Gamified Exercises
The Right Place to Start! 🚀
👩🏫 Experienced International Teachers
⏰ 25-minute Individual Lessons
📚 Comprehensive Homeworks
💻 Interactive Platform
🎮 Fun Gamified Exercises
The Right Place to Start! 🚀
Contact info
US 548 Market St 8291 San Francisco, US, United States
- new@novakidschool.com
- novakidschool.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good way to learn english for children
Great experience and a good way of teaching children. My 9 years old son loves his teacher.
17 January 2025
Unprompted review
My son enjoyed the class because of the…
My son enjoyed the class because of the teacher ..he took notes into consideration like talking to him as a big boy not as a baby. This was Adam's third experience with novakid and the last teacher was the only teacher Adam accepted so thank you.
10 January 2025
Not in the average of attractive online class…
I felt the teacher didn’t take my son’s focus perfectly, as in the Evaluation lesson although he was recently awake but in any case he is only five need more
Attractive style Especially in the first class for him…thanks alot for hearing my opinion
8 January 2025
Reply from Novakid
Hello Dear Customer!
Thank you for your feedback.
Our academic team has reviewed the lessons and sent you their detailed observations in the chat—please take a moment to check.
We’re proud to have some of the best teachers who strive to make every lesson fun and engaging for children. However, we understand that sometimes a teacher’s style may not perfectly match a child’s personality or needs. In such cases, we’re more than happy to help you find another teacher who might be a better fit.
While the teacher demonstrated engaging techniques, high energy, and praise, it appears your son was a bit tired and less responsive during the session. It’s completely normal for young learners to take time to adapt, and we recommend giving him a bit more time to settle into the routine.
Please let us know how we can assist further, and feel free to reach out to our Customer Care service anytime!
Best regards,
Elizabeth R.,
Director of Novakid Global.
Thanks for Novakid
Thanks for Novakid
We prefer online classes with Novakid over face-to-face courses due to their flexibility.
Teachers are subject matter experts.
Thanks to our teacher's patience and kindness, my son loves learning English.
We have been choosing Novakid, and now his communication with the sentences he has formed is even further than we expected.
The content is enjoyable
10 January 2025
Unprompted review
7.made mistake with purchase
7.made mistake with purchase, very difficult to navigate cancellation, still did not manage so ask paypal yo help.
Teachers are mainly Philippines with foreign accent.
Customers service not responsive, i wanted help from Natali but no replay.
After all i could not comment much as we just started, first free lesson got us as it was brilliant with Joe fro. South Africa. Still need help to cancel subscription i do not need.
5 January 2025
Reply from Novakid
Hello Malgorzata!
Thank you for your feedback.
We’ve already processed the refund for the subscription that was purchased by mistake, as our manager explained to you. Please note that refunds typically take up to 14 days to complete, depending on the payment provider. Rest assured, the process is underway.
Regarding our teachers, we’re proud to have a diverse team from various countries. All our teachers hold either British or American accents to ensure a high-quality English learning experience. If you’d prefer to change your teacher, please let us know, and we’ll be happy to assist you in finding a new match.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Care service—we’re here to help!
Best regards,
Elizabeth R.,
Director of Novakid Global.
The beginner child should take individual lessons first then after a long period of time join the group lessons. It is better that way
Great experience and a good way of teaching children.
So far I liked the Individual lessons more than in speaking practice group lessons because my child interacted more with a teacher who focused on her rather than with group lessons
26 December 2024
First
First, I would like to thank the teacher Natasha Michell; her performance was great. but if the duration of the lesson will be 35 minute it will be better.
31 December 2024
Perfect teaching
Perfect teaching
Smooth lessons
But need to extend the lesson time to become about 30min
23 December 2024
We like a lot your lessons full of good…
We like a lot your lessons full of good info for my 8 years daughter, and a teacher full of good mood and patience, thanks to Grace!
21 December 2024
Reply from Novakid
Hello Bodrug Alina!
Thank you for your kind words ☺️
We are happy your daughter likes our lessons. Next time wish to get a higher rating.
Best regards,
Elizabeth R.,
Director of Novakid Global.
There was some issue in net connection…
There was some issue in net connection we donot know about the problem retry other device and other network.. Finally we lost our lesson!
3 December 2024
Reply from Novakid
Hello Asmaa!
We’re sorry to hear about the difficulties you faced during the lesson.
After reviewing the situation, it appears the issue was related to your connection. However, we’ve returned the lesson to your balance, so you can take it again ✅
To ensure future lessons run smoothly, we recommend following our technical requirements:
✔ Refresh the page if you do not see or hear the teacher
✔ Reboot your Wi-Fi router and try to find a spot with a stronger signal
✔ Make sure third-party programs are disabled during the lesson
If the issue persists, we suggest trying a different device or network for a more stable connection.
Thank you for your understanding, and we hope your next experience will be much smoother! 😊
Best regards,
Elizabeth R.,
Director of Novakid Global.
My kids really love Novakid.
My kids really love Novakid.
The only thing is that I don’t have a promo code as a teacher to get discounts for my kids.
8 December 2024
The teachers in Thursday she was with…
The teachers in Thursday she was with no experience...
5 December 2024
Reply from Novakid
Hello Saeed!
Thank you for your feedback.
The teacher you mentioned is your regular teacher, and we noticed you’ve had two more lessons with them since. How did those go?
We’d like to share that this teacher has been working with us for a long time and has received positive feedback from many other parents. However, we understand that everyone has their preferences, and you’re always welcome to choose a different teacher from your personal account—we have over 2,500 teachers to pick from! ✨
If you’d like help finding someone else, our Customer Care Service is happy to assist—just send us a message.
We’re here to ensure your experience is the best it can be!
Best regards,
Elizabeth R.,
Director of Novakid Global.
Great experience
We have been taking Novakids online classes for a long time, and my child is still always enthusiastic every time he takes a lesson. Behind that, the Novakid team is very helpful and provides a quick response if there are difficulties in scheduling or if there is an error in the connection. So you don't need to hesitate anymore to register your child at Novakid.
29 November 2024
Unprompted review
“This app is fantastic for helping kids…
“This app is fantastic for helping kids learn English through fun and interactive conversations! The lessons are engaging and tailored to different age groups, with colorful visuals and activities that keep children entertained. I love how it encourages them to practice speaking confidently. It’s a great tool for both beginners and kids who want to improve their conversational skills. Highly recommended for parents and teachers!”
25 November 2023
Unprompted review
you are really a great teacher
Thanks to the teacher for his hard work, he allowed Rita to slowly form the list into sentences and led Rita to read it step by step. Mom really feels that Rita has made a lot of progress. Thank you, teacher.
Rita begins to look forward to the arrival of the next class
意
8 November 2024
Really good rexperience
Really good rexperience, nice teachers and good communicating. Also a fun learning platform and nice to meet Kids from all over the World.
3 November 2024
If you forget the class
If you forget the class, it can't be returned, and there are also technical issues in the program. 3 classes where my brother did not enter due to technical problems that the professor did not enter.
2 November 2024
Reply from Novakid
Hello Abdulaziz!
Thank you for your feedback.
When a class is scheduled but missed without prior cancellation, it is deducted from the balance as the teacher is still present, and they need to be compensated. To avoid missing classes, we suggest downloading our app for timely lesson reminders 👍
Regarding the class with technical issues, it appears they were on your end; however, we've returned this lesson to your balance, you can pass it within your subscription. Our manager will reach out to help resolve these technical problems shortly
For any other question, please contact our Customer Care service. We will happy to help!
Best regards,
Elizabeth R.,
Director of Novakid Global.
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