Novae - The Credit and Money Company Reviews 218

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitudes, making interactions pleasant and productive. Many people highlight the personalized and understanding approach of the customer service, noting its efficiency and the ease of their overall experience. Consumers are particularly impressed with the detailed explanations and the dedication of the team in assisting them. People frequently mention the significant impact the company's services have had on their financial well-being, including improvements in credit scores and better financial control. Reviewers appreciate the patience, knowledge, and support provided, which has motivated them and helped them achieve their goals.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

Chanel Daniels owner of Novae was just super responsive and very understanding of my situation as far as what services I needed. She explained every option of credit repair; she gave me clear instruct... See more

Rated 5 out of 5 stars

My experience has been enlightening. It made me take action to repair my credit. I have been wanting to do this for a while, but felt embarrassed for mistakes that I have repeatedly made. Growing up a... See more

Rated 5 out of 5 stars

I’m a new customer to Novae , and in just a short period of time, Alexis Clark, regional sales director, has implemented so much knowledge and understanding about credit. Alexis Clark is an amazing me... See more

Rated 5 out of 5 stars

So glad to have ran into this company! As a busy single mother , getting my credit repaired has not been easy! Diamond Andrades has made it so easy and any questions I’ve had along the way, she’s prom... See more


Company details

  1. Financial Consultant

Written by the company

Novae is a fintech company that provides greater access to credit, capital, and entrepreneurship for consumers and small businesses nationwide, with a particular interest in empowering underserved communities, driving financial inclusion! Founded in 2014, we serve clients across all 50 states, including Puerto Rico.


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

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Rated 5 out of 5 stars

Vinnecia Totty (“CEO TOTTY”) is…

Vinnecia Totty (“CEO TOTTY”) is extremely professional and gets straight to the point when it comes to fixing your credit. She communicates clearly, stays on top of everything, and keeps you updated throughout the process.

I’ve already seen positive movement in my credit, and the process has been smooth from the beginning. She really treats this like a business and makes sure her clients get results.

I would highly recommend Vinnecia Totty (“CEO TOTTY”) to anyone serious about improving their credit.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Brittney Dunbar is so great at what she…

Brittney Dunbar is so great at what she does always there to answer questions very knowledgeable patient and there every step of the way I was scared to trust someone with my credit Brittney made me feel confident and comfortable thank you again Brittney 🏆

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Vanessa Brooks has always made my…

Vanessa Brooks has always made my experience painless.the experience was painless because it was not straight to business she ensured there was a rapport built. She is extremely knowledgeable and makes sure everything is understood

16 January 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience working…

I had an amazing experience working with BRITTANY DUNBAR! She truly takes her time with each client and makes sure all of your questions are answered without making you feel rushed or confused. What I appreciated most is how attentive she is to your specific needs and situation—she doesn’t treat you like just another client.

BRITTANY DUNBAR really understands that life happens, and instead of judging, she works with you to create a plan to build your credit the right way. She explains everything in a way that actually makes sense and helps you feel confident in the process.

If you’re serious about fixing and building your credit, I highly recommend working with BRITTANY DUNBAR. She’s professional, knowledgeable, and truly cares about her clients’ success!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, Britney Dunbar for assisting me with my credit and in just two months. It has jumped 200 points. Thank you novae for working with this young lady who has changed my life for the better. I wish I could give more than five stars.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

The Credit Slayer

Vanessa Brooks should be called The Credit Slayer. Because when it comes to credit, she definitely knows what she is doing.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Vanessa R. Brooks is THE BEST!!

I had an amazing experience with Vanessa R. Brooks! She is incredibly knowledgeable, attentive, and genuinely committed to delivering top-quality results. Every step of the process felt seamless thanks to her expertise and positive attitude. I wouldn’t hesitate to recommend her to anyone looking for exceptional service.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Vanessa Brooks has to be the greatest…

Vanessa Brooks has to be the greatest person ever. Kind, respectful, caring, loving, dedicated, hard-working. She helped me fulfill all my needs and now my year is officially made she is the greatest associate I’ve talked to from you guys company she deserves all the rewards you guys can give. Keep it up!!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

I could write a book

I could write a book about the experience I received from Sara Berry. She has been phenomenal since she started on helping me get my credit up. She has been straight forward in everything she does. My credit score wouldn't be what it is without the help and work she put in to. I am happy with my Results. I will continue to recommend Novae to my family and friends

1 October 2025
Unprompted review

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