Good delivery from USA...6days from order to delivery Company switched onto customer service. The equipment supplied looks upmarket and easy to use Need more time to see whether product works on... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We purchased our first NovaaLab Red Light Therapy pad about six months ago and it works so well we purchased another. The pad is flexible and easy to manipulate over and around the areas needing treat... See more
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Their customer service is fabulous! I reached out with an issue a year after purchasing my pad and they were beyond helpful! I cannot live without my red light therapy pad, it's been worth every penny... See more
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Bought the XL light pad recently. It was exactly what I needed, large enough to do hips and knees at the same time. I noticed relief from pain immediately. I must have needed what this light pad addr... See more
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Company details
Written by the company
Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.
Contact info
2810 N Church St PMB 94922, 19802-4447, Wilmington, United States
- (888) 670-9462
- support@novaalab.com
- novaalab.com
4.5
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
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All their products are superior
I have the xl pad and the one for my gums. I love them both and use them every day. The warmth of the pad on my neck and ankles feels great. I know it’s doing wonders for me.
14 September 2026
Reply from NovaaLab LLC
Hi Nancy!
Thank you so much for sharing this with us.
We’re truly glad to hear that you love your Novaa Deep Healing Pad XL and Novaa Oral Care Pro, and that you use them every day.
It’s wonderful to know that the warmth of the pad on your neck and ankles feels so great, and that both products are doing wonders for you.
We really appreciate you taking the time to share your experience.
Wishing you continued health and wellness.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
The products really work!!!!
21 September 2026
Reply from NovaaLab LLC
Hi John!
Thank you so much for sharing this.
We’re so glad to hear that your Novaa Battery Pack is working well for you. Your feedback truly means a lot to our team.
Wishing you continued health and wellness.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
I have been using nova products for…
I have been using nova products for years and I must say they have immensely helped with my spinal issues as well as the oral care. The Customer Service with nova is exceptional. I will continue to recommend and look forward to ordering even more product in the future
21 September 2026
Reply from NovaaLab LLC
Hi Kathy!
Thank you so much for contacting us and for taking the time to share this with us.
We’re truly grateful to hear that our products have immensely helped with your spinal issues and with oral care over the years.
It also means a great deal to know that our customer service has felt exceptional to you. Your trust and support genuinely mean a lot to our team.
Thank you as well for continuing to recommend Novaa and for being with us for so long. We’re so glad to be part of your wellness journey, and we truly appreciate your loyalty.
Wishing you continued health and wellness.
Please let us know if you need anything else so we can assist you.
Kind regards,
Novaa Client Service
Reply from NovaaLab LLC
Hi Joseph!
Thank you so much for sharing this with us.
We're so glad the ordering process went smoothly, your Novaa Back Pad - Triple-action back and spine relief arrived without any issues, and that it's working as advertised.
We really appreciate you taking the time to let us know, and we hope you continue enjoying the device.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
5 out of 5 stars - Incredible product and top-tier customer service
I cannot say enough good things about this red light therapy mat and the company behind it. I was a bit skeptical at first, but after using the mat consistently for a few weeks, I am completely hooked. It has noticeably reduced my muscle soreness and hip pain and has become a deeply relaxing part of my daily routine. The build quality is excellent, the lights are powerful, and it is large enough to cover a significant area comfortably.
What truly sets this experience apart, though, is the outstanding company and customer service. From the moment I placed my order, their communication was flawless. Shipping was fast, and the packaging was robust and secure. I had a quick question about the different frequency settings, and their support team responded quickly with a helpful, friendly, and detailed explanation. It is so rare to find a business that cares this much about their customers after the sale is made.
If you are on the fence about investing in a red light therapy mat, look no further. This company delivers a premium product backed by world-class service. I will absolutely be buying from them again!
21 September 2026
Reply from NovaaLab LLC
Hi Marjorie!
Thank you so much for sharing such thoughtful feedback about your red light therapy mat.
We're truly grateful to hear that, after a few weeks of consistent use, it's helped reduce your muscle soreness and hip pain and become such a relaxing part of your daily routine.
We're also so glad the build quality, powerful lights, and generous coverage stood out to you.
It means a great deal to hear your full experience felt smooth and supportive too, from clear communication, fast shipping, and secure packaging, to a quick, helpful explanation from our team about the frequency settings.
Thank you again for choosing NovaaLab, and for such a detailed, kind review!
Kind regards,
Novaa Client Service
Reply from NovaaLab LLC
Hi Richard!
You're very welcome, and thank you for confirming that everything is working great.
It was a pleasure assisting you. If you need anything else, please don't hesitate to reach out, and we'll be happy to assist you.
Kind regards,
Novaa Client Service
Novaalabs oral care pro really helps…
Novaalabs oral care pro really helps with my periodic mouthcare issues. It mitigates any pain I get in my jaw from side effects of medications I am on. It’s a great addition to traditional oral care products.
21 September 2026
Reply from NovaaLab LLC
Hi Nike!
Thank you so much for taking the time to share this.
We're so glad to hear that Novaa Oral Care Pro has helped with your periodic mouth care issues and has helped mitigate the jaw pain you experience from medication side effects.
It means a lot to know that it has become such a great addition to your traditional oral care routine.
Thank you again for choosing NovaaLab and for sharing your experience with us. We're wishing you continued health and wellness.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
Great product and great service
The red light is great for my muscle and arthritis pain as an 80 year old still playing pickleball 2 - 3 times a week.
Had a problem with loose connection of power/controller cord to pad. One email and a replacement cord was sent immediately.
Great product and great service, a rarity in today's online experience.
21 September 2026
Reply from NovaaLab LLC
Hi David!
Thank you so much for taking the time to share this with us. It truly means a lot to our whole team.
We're so glad to hear that your red light pad has been helping with your muscle and arthritis pain. It's especially wonderful to know that, at 80, you're still out there playing pickleball 2 to 3 times a week.
We're also very happy our team could quickly help with the loose power and controller cord connection and get a replacement cord sent out right away.
Thank you again for your kind words about both the product and the service. Wishing you continued health, comfort, and many more great pickleball days.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
Red light facial mask
I researched and purchased the face mask based on its specifications. It is very easy to use daily and I am looking forward to good results.
21 September 2026
Reply from NovaaLab LLC
Hi Connie!
Thank you so much for taking the time to share this with us.
We’re so glad to hear that you chose the Novaa Glow Therapy Mask based on its specifications and that it’s been very easy to use daily.
It’s also wonderful to know that you’re looking forward to good results. We truly appreciate your thoughtful feedback.
Wishing you continued health and wellness as you continue using the device.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
Customer service is amazing
Seems to be working well … had a minor user issue when I first got my knee novalab but when I reached out for help, I literally got a response within five minutes. Amazing customer service.
21 September 2026
Reply from NovaaLab LLC
Hi Julie!
Thank you so much for taking the time to share this.
We’re so glad to hear that your Novaa Knee Ultra seems to be working well. It also means a lot to know that when you had a minor issue at the start, our team was able to help within five minutes.
We truly appreciate your kind words about our customer service, and we’re grateful you chose NovaaLab.
Wishing you continued health and wellness. Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
The product is well made
The product is well made. Customer service is good. How effective the red light treatment is, it's hard to say.
22 April 2026
Reply from NovaaLab LLC
Hi Natalia!
Thank you for contacting us, and thank you so much for taking the time to share your feedback on the red light treatment.
We're very glad to hear that you found the product well made and that our customer service left a good impression.
We also truly appreciate your honest note that the effectiveness is still hard to say at this stage. Feedback like yours is very valuable to us and helps us continue improving both our products and the overall experience.
Thank you again for choosing NovaaLab. Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
I love your products
I love your products. I have purchased at least 2.
So far I have not noticed a huge difference with the gum/teeth light but there has been a slight difference which I attribute to the light since everything else I have been doing has not made a noticeable difference. I will continue using this device and will let you know after 6-8 weeks if it has made a more noticeable difference.
8 September 2026
Reply from NovaaLab LLC
Hi Jacqueline!
Thank you so much for taking the time to share this with us. It truly means a lot to our team.
We're so glad to hear that you love our products and that you've purchased at least two from us.
It's also encouraging to hear that you've noticed a slight difference with the gum/teeth light so far, especially since it seems to be the one thing making a noticeable impact.
We really appreciate your patience and consistency as you continue using the device over the next 6-8 weeks.
Thank you again for choosing NovaaLab. We're here if you ever have any questions or if you'd like to share how things progress.
Kind regards,
Novaa Client Service
NovaaLab has outstanding Customer Service
NovaaLab has outstanding customer service and stand behind their products. I own three of their products, small pad, XL pad and knee pad. The controller went out n the small pad earlier this year and it was replaced timely. Recently most of the lights on XL pad went out. I used it day and night for IT band syndrome for the last eight months and cant sleep with it. I contacted them. Ann responded within 45 minutes and setup a shipment for a new one. I received it in 5 days.
14 September 2026
Reply from NovaaLab LLC
Hi E F!
Thank you for contacting us, and thank you so much for taking the time to share this with us.
It truly means a lot to hear that our customer service stood behind the products in the way you described, especially with your Small Pad earlier this year and your recent XL Pad replacement.
We're also very glad Ann was able to respond quickly and help arrange the new XL Pad for you so promptly.
We really appreciate your continued trust in NovaaLab, and we're grateful that the Small Pad, XL Pad, and Knee Pad have all been part of your wellness routine.
Thank you again for your kind words and support. We wish you continued health and wellness.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
The knee appliance would not fit around…
The knee appliance would not fit around my knee. I could not use it. 2” to short.
16 September 2026
Reply from NovaaLab LLC
Hi Thomas,
Thank you so much for sharing this, and I'm sorry it didn't fit comfortably, that's genuinely frustrating when you're hoping to get started.
On it being 2 inches short
I want to reassure you: even being 1 or 2 inches short shouldn't be a major issue, the light-covered portion will still make solid contact with a large area of your knee, so you should still be receiving meaningful benefit even without a complete 360-degree wrap.
Good news, if you'd like a better fit
Could you please check whether an extra stretch strap was included in your package? If not, we're happy to ship you one free of charge, this should help you achieve a more complete, snug fit around your knee.
Thomas, thank you so much for letting us know rather than just setting it aside unused! Please check for that extra strap, and let us know either way, we're happy to send one out for you if needed.
Please let me know if you need anything else so I can assist you. 😊
Warm regards,
Novaa Client Service
Poor shipping
The product is great. The shipping was not. I live about 10 minutes from Millcreek, Utah where the item shipped from. It went from Utah to California to Colorado then back to Utah. Why???? I could have received the item in one or two days if your shipping choices were better, for that reason I won't be ordering again.
18 September 2026
Reply from NovaaLab LLC
Thank you for your feedback, Sherry. We’re glad to hear you’re happy with the product, and we sincerely apologize for the frustrating shipping experience. We understand your concern, especially given how far the package traveled despite being shipped from nearby. We’ll make sure your feedback about our shipping options and routing is shared with our fulfillment team for review. We truly appreciate you giving NovaaLab a try.
Oral Care Unit
I ordered the oral care unit and I had zero expectations initially since I have major receding gums and substantial bone loss. I figured I had nothing to lose, though, since they offer a money back guarantee. Well, my "two month" timeframe to make that decision (keep or return) ironically came along at the same exact time as my periodontal cleaning, and my hygienist said she has NEVER seen my teeth and gums look this good. She mentioned my teeth were whiter, and that my gums were much healthier, and that I had no calculus like I normally do, and that when she cleaned the tartar from my molar areas in back, there was NO bleeding at all this time, which was a first. All this was before I even mentioned to her that I have been using this device for the last couple of months, so that was definitely my deciding factor in keeping it. I also personally noticed that when I drink liquids on the colder side, now, I no longer have as much sensitivity as I did prior to starting this treatment. I went from a non-believer to a total-believer! Great product :)
29 September 2026
Unprompted review
Reply from NovaaLab LLC
Hi Christina,
Thank you so much for sharing this wonderful, detailed review, and for taking the time to post it on Trustpilot, this is exactly the kind of honest, specific feedback that genuinely helps other people on the fence the same way you were two months ago.
I'm so glad your hygienist's independent assessment, better color, healthier gums, no calculus, no bleeding for the first time, lined up so perfectly with your own decision timeline, and that you've personally noticed less sensitivity to cold as well. Going from a skeptic to a believer is such a genuine, earned transformation, and we're honored to have played a part in it.
Thank you again, truly, for giving this a fair chance despite having every reason to expect little, and for sharing your journey so openly with others.
Please let me know if you need anything else so I can assist you. 😊
Warm regards,
Novaa Client Service
It works great
It works great , the product does what it promises to .
18 September 2026
Unprompted review
Reply from NovaaLab LLC
Hello!
Thank you so much for sharing your feedback.
We’re very glad to hear the product is working well and doing what you hoped it would do.
We truly appreciate you taking the time to let us know. If you ever need anything else, we’re happy to assist you.
Kind regards,
Novaa Client Service
Excellent Customer Service
Excellent Customer Service. I decided I did not need the boot and it was returned with no issues. I have enjoyed using the Novaa Knee Ultra.
30 September 2026
Unprompted review
Reply from NovaaLab LLC
Hello!
Thank you for contacting us, and thank you very much for sharing this kind feedback.
We’re so glad to hear that the return for the boot went smoothly and that you had no issues with the process.
We’re also happy to know that you’ve enjoyed using the Novaa Knee Ultra. Feedback like this truly means a lot to our team.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
I'm impressed!!
After just a week, my husband & I are both having a lot less pain in our knees & hips. We use it right before bed & have been sleeping a lot better. Very impressed. Might have to buy another so we don't have to share!
,
16 September 2026
Reply from NovaaLab LLC
Hi Leilani!
Thank you so much for taking the time to share this with us.
We’re so glad to hear that your The Novaa Deep Healing Pad for Joints & Arthritis has been helping both you and your husband with less pain in your knees and hips after just a week.
It’s also wonderful to know that using it before bed has helped you both sleep better.
Your note about needing another one so you do not have to share truly made us smile.
We really appreciate your support, and we’re wishing you both continued health and wellness.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
This works awesomely -
I had some pain down my leg from my hip flexors and after using it once the pain had lessen to almost nothing. I could sleep.
21 September 2026
Reply from NovaaLab LLC
Hi Nadyne!
Thank you so much for taking the time to share this with us.
We’re truly glad to hear that your Novaa Deep Healing Pad for Joints & Arthritis helped with the pain down your leg from your hip flexors, and that after just one use the pain lessened to almost nothing so you could sleep.
It means a lot to our team to hear that the device brought you such meaningful relief.
Thank you again for choosing NovaaLab.
Wishing you continued comfort and wellness. Please let us know if you need anything else so we can assist you.
Kind regards,
Novaa Client Service
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