Good delivery from USA...6days from order to delivery Company switched onto customer service. The equipment supplied looks upmarket and easy to use Need more time to see whether product works on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We purchased our first NovaaLab Red Light Therapy pad about six months ago and it works so well we purchased another. The pad is flexible and easy to manipulate over and around the areas needing treat... See more
Company replied
Their customer service is fabulous! I reached out with an issue a year after purchasing my pad and they were beyond helpful! I cannot live without my red light therapy pad, it's been worth every penny... See more
Company replied
Bought the XL light pad recently. It was exactly what I needed, large enough to do hips and knees at the same time. I noticed relief from pain immediately. I must have needed what this light pad addr... See more
Company replied
Company details
Written by the company
Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.
Contact info
2810 N Church St PMB 94922, 19802-4447, Wilmington, United States
- (888) 670-9462
- support@novaalab.com
- novaalab.com
4.5
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Equipment is easy to use and…
Equipment is easy to use and comfortable. My husband has bad neuropathy in his feet. He has used the boot for a week and says he's feeling a small amount of relief already! So far, we are very pleased with the red light boot.
23 September 2026
Reply from NovaaLab LLC
Hi Cheryl!
Thank you so much for contacting us and for taking the time to share this with us.
We’re so glad to hear that the Novaa Light Boot has been easy to use and comfortable for your husband.
It’s also wonderful to know that after a week of use, he’s already feeling a small amount of relief in his feet. We understand how meaningful that can be.
Your kind feedback truly means a lot to our team, and we’re very pleased to know you’re both happy with the device.
Thank you again for choosing NovaaLab. We’re wishing your husband continued health and wellness.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
Great device
Customer service was very good. I use the red light daily and it’s helped my back a lot. Highly recommended
23 September 2026
Reply from NovaaLab LLC
Hi Darlene!
Thank you so much for sharing this with us.
We're so glad to hear that you use the red light daily and that it's helped your back so much.
It also means a lot to hear that our customer service made a positive impression. We truly appreciate your recommendation and support.
We wish you continued health and wellness.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
Pleasantly Surprised At The Difference Already
I have been using the Oral mouth care for just over a week. I was having pain from mouth clenching overnight, making my teeth sensitive, and my gums inflamed. Already I can feel an improvement in my pain, and my gums look less red, I am hoping on my next visits to the dentist, that my gum pockets will have reduced. It’s early days, but so far so good.
18 September 2026
Reply from NovaaLab LLC
Hi Debra,
Thank you so much for sharing this wonderful early update, I'm genuinely glad to hear your pain is already easing and your gums are looking less red after just over a week, that's a great early sign!
I also really appreciate you being so balanced and realistic, acknowledging it's still early days while staying hopeful for your next dentist visit. That kind of honest, patient tracking is exactly the right approach.
Debra, thank you again for taking the time to share this with us, we genuinely appreciate it, and we're hopeful your next dental check-up brings even more encouraging news on those gum pockets!
Please let me know if you need anything else so I can assist you. 😊
Warm regards,
Novaa Client Service
Amazing customer service
I honestly can’t recommend NovvaLab highly enough.
Their red light therapy mat is absolutely fantastic. The quality of the product is outstanding, and the results from using red and near-infrared light therapy have been excellent.
What really sets NovvaLab apart, though, is their customer service and aftercare. I unfortunately had some damage to my mat, and their response was exceptional. They replaced it completely free of charge, with no fuss whatsoever. That level of customer care is becoming increasingly rare and really shows how much they value their customers.
In my opinion, NovvaLab’s combination of the number of LEDs, power and overall quality of their flexible red and near-infrared therapy mat is hard to beat. The product itself is brilliant, but the support you receive from the team makes the whole experience even better.
NovvaLab have been outstanding from start to finish, and I recommend them to as many people as I can. If you’re considering investing in red light therapy, I would definitely recommend giving NovvaLab a look. You won’t be disappointed!
21 September 2026
Reply from NovaaLab LLC
Hi Chris,
Thank you so much for this incredibly generous, detailed review, we're genuinely moved by how thoroughly you've captured your experience with us, both the product itself and the support behind it.
Hearing that the quality, the LED count, power, and overall results from the red and near-infrared therapy have genuinely impressed you means so much, but what really touches us is your recognition of the aftercare, that replacing your damaged mat free of charge, with no fuss, reflects exactly the kind of relationship we want to have with every customer, not just at the point of sale, but for as long as you own and use the product.
Chris, thank you from the bottom of our hearts for taking the time to write something this thoughtful, and for recommending us to as many people as you can, that kind of genuine advocacy is the greatest compliment we could ask for. We're truly grateful to have you as part of the NovvaLab community, and we'll keep working hard to make sure every customer experience lives up to what you've described here.
Please let me know if you need anything else so I can assist you. 😊
Warm regards,
Novaa Client Service
I received a reply from novalab almost…
I received a reply from novalab almost immediately after notifying them about a malfunction with the remote ....they immediately took care of it and received new remote in a very short thereafter
Great company to deal with .....will definitely make future purchases!!
15 September 2026
Reply from NovaaLab LLC
Hi Robert!
Thank you so much for your wonderful feedback.
We're truly glad to hear that our team was able to respond so quickly after you reported the issue with the remote, and that the replacement remote reached you in a very short time.
It means a lot to know you felt well taken care of. We sincerely appreciate your kind words and your continued support.
Thank you for choosing NovaaLab. Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
Great products only suggestion when…
Great products only suggestion when shipping from your SLC location to other areas near SLC no need to ship to CO then CA and back to Utah waste of time and money, IMO.
22 September 2026
Reply from NovaaLab LLC
Hi Mark!
Thank you so much for the great feedback and for loving our products!
While our shipping carriers automatically route packages through their central hub distribution networks, feedback like yours helps us highlight these exact routing inefficiencies to our logistics partners. We're actively looking into our carrier routing options to see how we can keep local and regional deliveries more efficient.
Red light therapy devices from NovaaLab have been a game-changer and continue to make a significant impact. Your post is greatly appreciated. Wishing you continued success and great results ahead!
The remote is small and difficult for…
The remote is small and difficult for may elderly parents to see and use. It could be much, much more user friendly. Oddly when the light choice (red or infred) is in use, it lights up in red - which usually indicates stop, or not in use. the other one is in yellow. Yellow in this case means not in use. Difficult for them to switch between mode. BUYER be ware - the boot, is a boot. NOT boots. I was expecting two boots to be included (especially for the price and the bundle) but no. Only one boot. Hopefully, it will produce good results.
3 October 2026
Unprompted review
Reply from NovaaLab LLC
Hi there,
Thank you so much for sharing this detailed, thoughtful feedback, I want to address each point you've raised.
On the remote being small and hard for elderly users
This is genuinely important feedback, and I'll make sure it's passed along, accessibility for elderly users, larger text, clearer buttons, is exactly the kind of design consideration that matters, and I appreciate you flagging it specifically for your parents' experience.
On the color coding being confusing (red = usually "stop," yellow = "not in use")
This is a really sharp observation, and you're right, using red to indicate an active mode genuinely does run counter to common visual conventions where red typically signals stop or caution. I'll make sure this specific usability concern is passed along as well, since it's a legitimate design inconsistency worth addressing.
On the boot being singular, not a pair
I want to confirm this directly: yes, the Light Boot is sold as one individual boot, not a pair, even within bundles. I understand this can feel like an unclear expectation given the price point, especially if marketing materials weren't fully clear about this. I'll make sure this feedback about clarity around quantity is passed along too.
My honest acknowledgment
Thank you for laying all of this out so specifically rather than just a vague complaint, this kind of detailed feedback (remote usability, color logic, and quantity clarity) is genuinely valuable and actionable for our team.
Thank you again for sharing this, and I genuinely hope the boot brings good results despite these frustrations along the way. Please let us know if you have any other questions or concerns.
Please let me know if you need anything else so I can assist you. 😊
Warm regards,
Novaa Client Service
They responded quickly and resolved the…
They responded quickly and resolved the problem I was having. Great customer service
15 September 2026
Reply from NovaaLab LLC
Hi San,
Thank you for your kind message.
We are glad we could sort out the problem quickly, and that your Light Pad is working well with the new remote.
If you have any other questions, just reply to this email and we will be happy to help.
Best regards,
NovaaLab Customer Support Team
I think my teeth are whiter
I think my teeth are whiter. I am still sensitive to cold I have to give my gums a chance to heal and the pockets to get smaller
15 September 2026
Reply from NovaaLab LLC
Hi Bobbie,
Thank you so much for sharing this update, it's wonderful to hear your teeth are looking whiter already!
I also appreciate you being so realistic about the rest, cold sensitivity easing and those pockets shrinking does take time, and giving your gums a genuine chance to heal is exactly the right mindset.
Please continue with your consistent routine, and don't hesitate to reach out with any questions as you keep going.
Please let me know if you need anything else so I can assist you. 😊
Warm regards,
Novaa Client Service
Pain free without cortisone …
I had debilitating knee pain from osteoarthritis. I was receiving cortisone injections in my knee every three months for close to a full year. They stopped having any effect, so I turned to red light therapy from NovaaLab. After two weeks of daily therapy of only five minutes on each knee my knee pain was gone. I have been using it daily for over four years now.
22 September 2026
Reply from NovaaLab LLC
Hi Michael,
Thank you for taking the time to share your experience. We are very glad to hear your knees are feeling so much better, and it is wonderful that you have been with us for over four years.
As you have osteoarthritis, please keep your doctor updated on how you are getting on, alongside your use of the Light Switch.
If you ever have any questions about your device, just reply to this email and we will be glad to help.
Best regards,
NovaaLab Customer Support Team
I can’t say enough good about this company and red light…
I purchased my Novaalab red light device early this year. I started using it on some chronic pain I have been dealing with for years. I started noticing improvement fairly soon with consistent use. Soon I was using it for multiple places daily and it has changed my life. I’m not in constant pain. I send a link to friends and family multiple times a week and quite a few of my people have purchased and are loving their red light device as well. Thank you!
21 September 2026
Reply from NovaaLab LLC
Hi Jennifer!
Thank you so much for contacting us and for sharing this with us.
We’re truly grateful to hear that your Novaalab red light device has helped with the chronic pain you had been dealing with for years, and that you noticed improvement fairly soon with consistent use.
It means so much to know that you’re now using the device daily on multiple areas and that it has changed your life by helping you no longer feel in constant pain.
We also want to sincerely thank you for recommending it to your friends and family so often. Hearing that quite a few of your loved ones have purchased their own red light device and are loving it as well means a great deal to our team.
Your message is deeply appreciated, and we’re so glad the device has made such a meaningful difference in your daily life.
Wishing you continued health and wellness.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
Redlight mouth piece
First red light mouth piece lasted 7 months. Most of the lights where broken, the mouth piece started to fall apart. Got a new on warranty. Was careful not to bite down on the mouthpiece, lights still only lasted 5 months. There’s no warranty on replacement. I’m not buying Novaalab again.
Update: Novaalab sent a response, I would categorize it as useless. Think it reads like it was AI generated.
2 October 2026
Unprompted review
Reply from NovaaLab LLC
Hi there,
Thank you so much for sharing this detailed feedback with us, and I'm genuinely sorry to hear both units failed, first at 7 months, then again at 5 months even after being careful with how you used it, that's a disappointing pattern, especially on a replacement.
I want to acknowledge this fairly: two failures within such a relatively short window, despite careful use, is exactly the kind of recurring issue that should be looked into closely, and I'll make sure this specific feedback (lights failing and the mouthpiece deteriorating well under a year, twice) is passed along to our team.
Thank you again for taking the time to share this honestly, even though it wasn't a positive experience, feedback like this genuinely helps us identify where we need to improve.
Please let me know if you need anything else so I can assist you. 😊
Warm regards,
Novaa Client Service
The product wotks as advertised this…
The product wotks as advertised this review is about the people. their concern that you are happy that your getting the most out of your purchase and constantly checking if you have any concerns or problems, I find this to be a rare commodity with most companies. It’s refreshing. to know they care
21 September 2026
Reply from NovaaLab LLC
Hi Frank,
Thank you so much for taking the time to share this, it genuinely means a lot to us. Hearing the product works as advertised is great, but what really stands out is what you noticed about the people behind it, the genuine concern for making sure you're getting the most out of your purchase, and the consistent check-ins.
You're right that this can feel rare these days, and we believe caring doesn't stop once a sale is made, it's an ongoing relationship.
Frank, thank you again for noticing and sharing this, it genuinely means a great deal to our team.
Please don't hesitate to reach out anytime if you have any questions or concerns.
Please let me know if you need anything else so I can assist you. 😊
Warm regards,
Novaa Client Service
Reply from NovaaLab LLC
Hi Barbara! Thank you for sharing your feedback, and we're very sorry to hear about your experience.
We sincerely apologize for the delay and any frustration this situation has caused. We've reviewed your case, and our team will be replying to your email shortly with an update and to assist you further regarding your concerns.
We appreciate your patience and the opportunity to make this right. Please keep an eye on your inbox, and we'll be in touch soon.
Made my back/hips pain free again
I bought my mat because after a long flight from Australia to the UK my back and hips were in pain for weeks. I’ve now used the mat everyday for a week and have gone from barely being able to move to no pain. From day one onwards the change was noticeable. I had tried weeks of stretching and yoga before buying the mat, but the mat has given me the freedom to move freely and be pain free again, where stretching didn’t help. I highly recommend this product.
14 September 2026
Reply from NovaaLab LLC
Hi Debra!
Thank you so much for taking the time to share this with us. It truly means a lot to our whole team.
We're so glad to hear that the mat helped with the back and hip pain you were dealing with for weeks after your long flight from Australia to the UK.
It's wonderful to know that after using the mat every day for a week, you went from barely being able to move to having no pain, and that the change was noticeable from day one.
We're also very grateful to hear that the mat gave you the freedom to move freely and be pain free again, especially after weeks of stretching and yoga did not bring the relief you were hoping for.
Thank you again for choosing NovaaLab and for recommending the mat. We wish you continued health, happiness, and wellness.
Kind regards,
Novaa Client Service
They were helpful in resolving my issue
14 September 2026
Reply from NovaaLab LLC
Hi Mia!
Thank you for your kind message.
You're very welcome, and we're glad we could help resolve your issue.
If you need anything else in the future, please let us know so we can assist you.
Kind regards,
Novaa Client Service
Their customer.service is awesome, they actually listen!!
Their products actually do what they advertised them as, imagine that! There is one other company that competes with them equal but I feel the quality Invested is superior.
21 September 2026
Reply from NovaaLab LLC
Hi Jerold!
Thank you so much for sharing this with us.
We're truly glad to hear that Invested has done what it was advertised to do, and it means a lot to know you feel its quality stands out even compared with another comparable option.
Feedback like yours means a great deal to our team, and we're very grateful for your support.
Thank you again, and we wish you continued health and wellness.
Kind regards,
Novaa Client Service
Product issue dealt with promptly
Product issue dealt with promptly and with respect.
21 September 2026
Reply from NovaaLab LLC
Hi Greg!
Thank you so much for your kind words.
We're very glad your product issue was handled promptly and with respect. It was a pleasure assisting you.
If you ever need anything else, we're always happy to help.
Kind regards,
Novaa Client Service
Keep the practice
I use Nova Red Light therapy every night before sleep & I have become addicted the wellbeing feeling they give me. Many thanks to the Nova family for the great support team they have.
14 September 2026
Reply from NovaaLab LLC
Hi Randa!
Thank you so much for taking the time to share your feedback.
We're so glad to hear that Nova Red Light therapy has become part of your nightly routine and that you're enjoying the sense of wellbeing it brings before sleep.
Thank you as well for your kind words about our support team. It truly means a lot to us, and we've made sure your message is passed along to the team.
We really appreciate your support.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
We have only had our pad for 1 week or…
We have only had our pad for 1 week or so and it truly works on sore backs or aching joints. The pain is either gone or extremely reduced. Incredible!
Thank you for making your products!
14 September 2026
Reply from NovaaLab LLC
Hi Andrea!
Thank you so much for taking the time to share this with us.
We're truly grateful to hear that your Novaa Light Pad has already been helping with sore backs and aching joints after about 1 week of use, and that the pain is either gone or extremely reduced.
It means a lot to know the device is making such a meaningful difference for you.
Thank you again for choosing NovaaLab.
Wishing you continued health and wellness.
Kind regards,
Novaa Client Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.