Nova Insurance Reviews 246

The service isn't perfect but they answer the phone in a timely fashion, which isnt to be sniffed at these days and are quite straightforward.

We contacted Nova Insurance to request a quote for unoccupied house insurance on a property which is up for sale. The whole processes was refreshingly straightforward and quick. We spoke to Jordan Smith who was very helpful and efficient. We were also very pleased with the cost of the premium.

I was struggling to find an insurance policy for a property that was unoccupied and up for sale.
Simple quote process and a call back the next day to discuss finer details.

Quick response and friendly attitude from receptionist and similarly from Jack Fuller, who dealt with my policy.

I was contacted promptly by Fae Tyler who was very polite and helpful and found the whole procedure very simple.I received a confirmation email, policy documents and receipt almost immediately followed by paper copies two days later.
Very Happy
Thankyou

I needed building insurance and put my request to various companies. Fraser at nova cane back to me within 30 mins. Price was super competitive and he was excellent at answering every question. Would highly recommend nova to anyone

Jordan Smith was extremely helpful and professional, managing to do what multiple other insurance brokers could not. I would highly recommend reaching out to him for any insurance needs!

Friendly, helpful staff

Swift and clear questions to find quotations. Polite staff aswell.

Not had a chance to read through all the small print, but found it really easy to do business with Nova. The person whom we spoke with was Fraser Rankin, he was very polite and made everything run smoothly.

Quick. Efficient.

I called up late in the day on Monday and Sarah Banks was incredibly helpful — she immediately had access to the policy I'd submitted information regarding, and she was able to quickly progress everything for me. Thank you for the assistance and the smooth experience!

I needed unoccupied house insurance and Jordan Smith replied to my online enquiry within minutes, quoted me reasonable quotes and was extremely clear about the details of the policy. Obviously it is early days but so far Nova seem to offer competitive policies and have great customer service.

Prompt response, very helpful staff member in Sarah Banks and a reasonable price.

Great value for money
Easy to take out a short policy

When i phoned through to Nova Ins Jack Fuller was very helpful and informative regarding purchasing a certain type of policy. He went through all the questions over the phone and gave me options which he emailed so i could take my time looking through them before making a decision. Thank you for your help.

straight forward , quick service, friendly and helpful, not pushy. we dealt with a really helpful man who quickly responded to emails so a special mention to fraser rankin

Needed unoccupied property insurance. Went through website and Jordan Smith rang after quotes delivered. I hadn't had time to review all but he said no problem I'll call back in 20mins to give you a chance to review the quotes. 20 mins later he rang back. Service really efficient and very competitive prices. All covered and docs now received. Excellent service

I spoke with Fae Tyler and had a very good experience. She listened to what I needed and responded very quickly with a choice of products that met my needs. Her communications, both by email and telephone, were prompt and welcome.

Nova gave me a call to go through an enquiry I had made and the person I dealt with, Jordan Smith, gave me three levels of cover, emailed them through and wasn’t pushy at all. Very pleased.