We received the free pyjama's & we're happy about it. Quality is so good aside from sale season we opted to order again some stuff for our little one. Quality is one of a kind. Highly recommended prod... See more
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See what reviewers are saying
My order for stuck for 10 days, and only when I informed your team, they checked and it was some small error in your system.. I would have expected your team to pro-actively check your stuck pipeline.... See more
Company replied
We are from Austria and ordered an elephant from Noukies. And delivery was very fast and without any problem. And the elephant is soooo beautiful. 😍 My son got a bear on his birthday 24 years ago.... See more
Company replied
I was really happy that Noukies products can be shipped to Romania. The products were shipped very quickly, and for sure I will order other products having in view the quality of this products, althou... See more
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Company details
Written by the company
Depuis 1996, pour le plus grand bonheur de tous les enfants et parents, Noukie's guide les futurs et jeunes parents dans l’aventure de la parentalité en les inspirant afin de garantir l’épanouissement et le bien-être de leurs enfants. Noukie’s apporte douceur et tendresse aux petits et aux grands par le biais d’articles de haute qualité et durables allant de vêtements pour enfants jusqu’à 8 ans à des peluches et une offre en puériculture complète.
Noukie's souhaite avoir votre avis!
Written by the company
- Votre avis compte beaucoup pour nous ! Aidez-nous à améliorer nos services!
Contact info
Drève Richelle 159A Bte 7, 1410, Waterloo, Belgium
- 023679500
- contact@noukies.com
- noukies.com
4.5
Excellent
12K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top service
18 December 2023
Reply from Noukies
Beste Sheila,
Hartelijk dank voor uw vriendelijke woorden!
We zijn verheugd te horen dat u tevreden bent met onze service. Uw positieve feedback betekent veel voor ons.
We kijken ernaar uit om je nog lang van dienst te mogen zijn.
Fijne dag,
Aurélie van het Noukie's team
Reply from Noukies
Dear Sarah,
Thank you so much for your kind words!
We are thrilled to hear that you received your order quickly and that you find our baby clothes adorable.
At Noukie's, we strive to provide excellent service and high-quality products, so it is always rewarding to receive positive feedback from valued customers like you.
We appreciate your support and look forward to serving you again in the future!
Kind regards,
Aurélie from the Noukie's team.
Reply from Noukies
Dear Maureen,
Thank you so much for these warm words.
We are delighted to learn that our items have brought you complete satisfaction.
Yasmine from the Noukie's team.
great customer support and the pilot is…
great customer support and the pilot is super soft
6 December 2023
Reply from Noukies
Dear Zala,
We are pleased to learn about this feedback of satisfaction.
Furthermore, we sincerely thank you for taking the time to share your experience with us.
Kind regards,
Aurélie from the Noukie's team.
Reply from Noukies
Dear Malba,
Thank you so much for your kind words.
We are thappy to hear that you loved our product.
We appreciate your support, and we look forward to serving you again in the future.
Warm regards,
Aurélie from the Noukie's Team
Reply from Noukies
Dear Emma,
We are thappy to hear that your experience on our website was great.
We appreciate your support, and we look forward to serving you again in the future.
Warm regards,
Aurélie from the Noukie's team
Perfect service
16 November 2023
Reply from Noukies
Beste Nina,
We zijn blij om deze tevredenheidsreactie te lezen.
We bedanken u voor de tijd die u genomen heeft om deze ervaring te delen.
Fijne dag,
Aurélie van het Noukie's team.
I love the designs
I love the designs, the soft colors and the quality of the clothes. We buy from Noukies for our 2yo since he was born and we are always happy with what we get. Also, the customer support is always kind and fast to answer any questions.
29 November 2023
Reply from Noukies
Dear Jessica,
Thank you so much for your kind words! We are thrilled to hear that you love the designs, soft colors, and quality of our clothes. It's truly heartwarming to know that you've been choosing Noukies for your 2-year-old since birth and that you continue to be satisfied with our products.
Your appreciation for our customer support team is equally appreciated. We strive to provide a kind and efficient service, and it's rewarding to hear that we have met your expectations in that regard.
Kind regards,
Aurélie from the Noukies team
Took for ever for the shipping… it was…
Took for ever for the shipping… it was within Belgium it took more than 10 days… for in land shipping it’s ridiculous! The product is good quality though
13 November 2023
Reply from Noukies
Dear Arnaud,
Thanks a lot for reaching out, and we genuinely appreciate your feedback. We are truly sorry to hear that the shipping took longer than expected. We completely understand the frustration, and we apologize for any inconvenience caused.
On our end, we recently conducted our annual inventory check, and unfortunately, this contributed to a delay in the shipping process. This was mentioned in your order's confirmation, but we sincerely apologize for any confusion this may have caused. Your insights are valuable, and we are taking steps to improve our communication regarding such circumstances in the future.
It is great to hear that you find the product of good quality. We are committed to delivering excellent products and service, and your feedback helps us in our continuous efforts to enhance the overall customer experience.
If you have any further concerns or questions, please feel free to let us know. We appreciate your understanding and your choice to shop with us.
Kind regards,
Aurélie from the Noukies Team.
Reply from Noukies
Chère Alexandra,
Nous sommes ravis de lire que la qualité de nos produits ait entièrement pu vous ravir.
Nous vous remercions enfin vivement d'avoir pris le temps de partager votre expérience avec nous.
Excellente journée,
Aurélie de l'équipe Noukie's.
I've Been with you guys Before my son…
I've Been with you guys Before my son was born and Still I strugle to login to my account all the time
3 October 2023
Reply from Noukies
Dear Nneka,
We're writing you to express our sincere apolagies for the technical issues that you are facing. We understand your frustration and dissapointment, and we want to assure you that we take this matter seriously.
At Noukie's, we strive to provide our customers with the best possible experience and we acknowledge that we fell short of your expectations due to technical problems you've encountered. We deeply regret any inconvenience this may have caused.
In order for our technical team to investiaget the issue to identify the rootcause and implement effective soluions to prevent similar incidents in the future, please note that one of our customer happiness team members will prompltly reach out to you today, to adress the issue privately and resole it effectively.
We sincerly thank you for taking the time to share your experience with us.
Have a nice day,
Yasmine from Noukie's
Superzachte baby onesie!
11 September 2023
Reply from Noukies
Beste Isabelle,
We zijn blij deze tevredenheidsreactie te lezen.
Hartelijk dank voor het delen van uw ervaring met ons.
Fijne dag,
Aurélie van het Noukie's team.
Site agréable et clair
Site agréable et clair
Photos attractives
Explications concises mais exhaustives.
29 August 2023
Reply from Noukies
Chère Emilie,
Nous sommes ravis de prendre connaissance de ce retour de satisfaction .
Nous vous remercions enfin vivement d'avoir pris le temps de partager votre expérience avec nous.
Excellente journée,
Yasmine de l'équipe Noukie'
Nookies are the best
23 August 2023
Reply from Noukies
Dear Gerald,
We are delighted to hear the positive feedback regarding your order.
We sincerely thank you for taking the time to share your experience with us.
Kind regards,
The Noukie's team
Reply from Noukies
Chère Lisa,
Nous sommes ravis de prendre connaissance de ce retour positif d'expérience.
Nous vous remercions enfin vivement d'avoir pris le temps de partager votre expérience avec nous.
Belle journée,
Aurélie de l'équipe Noukie's.
Great quality toys and more
Great quality toys and more. Love Noukies! Delivery was good.
21 August 2023
Reply from Noukies
Dear Elisa,
We are delighted to receive this positive feedback about our products as well as your shopping experience.
We sincerely thank you for taking the time to share your feedback with us.
Kind regards,
Aurélie from the Noukie's Team.
Reply from Noukies
Chère Alexane,
Nous sommes heureux de constater que votre expérience d'achat se soit déroulée au mieux.
Nous vous remercions enfin vivement d'avoir pris le temps de partager votre expérience avec nous.
À bientôt,
Aurélie de l'équipe Noukie's.
Have not received the products!!!
17 July 2023
Reply from Noukies
Dear Bea,
Our sincerest apologies for the recent inconvenience you have experienced regarding the non-delivery of your parcel.
We deeply regret to inform you that an unforeseen error occurred in the UPS delivery system, which regrettably led to the non-delivery of your package. Please accept our sincerest apologies for any frustration or inconvenience this may have caused you.
Rest assured, our team is actively working to rectify the situation and ensure that your parcel is promptly delivered to you. We understand the importance of your shipment and are committed to resolving this matter as swiftly as possible.
A member of our Customer Happiness department will also make sure to contact you privately to communicate further information.
Finally, we thank you for taking the time to share your experience with us.
Yasmine from Noukie's
Reply from Noukies
Beste Nikita,
We zijn blij te vernemen dat uw koopervaring soepel is verlopen en dat uw bestelling u volledig heeft kunnen bevredigen.
Tot slot willen we u hartelijk bedanken dat u de tijd heeft genomen om uw ervaring met ons te delen.
Een fijne dag toegewenst,
Aurélie van het Noukie's team.
Unique and high-quality baby's shop…
Unique and high-quality baby's shop with perfect customer support!
18 July 2023
Reply from Noukies
Dear Ann,
We are delighted to receive this positive feedback about our products and our customer service.
We would like to sincerely thank you for taking the time to share your experience with us.
Have a wonderful day,
Yasmine from the Noukie's team.
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