It's many years I use and it's been always a pleasure shopping on nottino. You can find a lots of exclusive products, they do also very quick delivery. Good discounts. But while shopping online, every... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely. They are so quick with their deliveries, the best. And the products are always authentic and beautiful. The site is easy to use/navigative around during your searches for example of products,... See more
Very disappointing experience with Notino Italy. I ordered two perfumes and paid in full, but only one item arrived. Order number: 2387497566 Received: - Onyx Gold Khadlaj Missing:... See more
Good website, I ordered from them several times and everything went smooth most times. Only dealt with the customer service once as they sent a defective product but they refused to accept my return a... See more
Company details
Information provided by various external sources
Fondata nel 2004 da Michal Zamec, la Notino si è rapidamente affermata come uno dei più affidabili negozi on-line di profumi e cosmetici. In poco più di un decennio la Notino si è espansa in 16 differenti paesi, impiega ormai più di 500 persone e ognuno dei suoi clienti riceve un'attenzione e un trattamento personalizzati. La crescita e l'espansione della Notino non sono passate inosservate. La casa madre ha ricevuto diversi premi dalla prestigiosa società di consulenza e revisione Deloitte tramite il programma Deloitte Technology Fast 50 in Europa Centrale, che valuta le 50 ditte tecnologiche, sia pubbliche che private, dalla crescita più rapida. La Notino ha ricevuto questo premio nel 2013 e nel 2014, oltre a ricevere un premio per il fatto di essere nella categoria "Big 5" del programma Deloitte Technology Fast 50. Che cosa rende quindi la Notino diversa dagli altri rivenditori on-line di cosmetici e prodotti di bellezza? Naturalmente offriamo le grandi marche, ma offriamo molto di più fornendo prodotti da tutto il mondo. Dalla Camargue francese alla misteriosa ed esotica Asia, offriamo quei prodotti difficili da trovare che gli altri rivenditori di solito non hanno in stock.
Contact info
Piazza Solferino, 20, 10121, Torino, Italy
- +39 011 1988 7822
- info@notino.it
- notino.it
Breach of guidelines
Gifts that at the end you are not sending
Few weeks ago there was a deal - spend 40 Euro and you will get mini box of fragrances as a gift. Unfortunately I didn't get that gift so you encourage to spend more and offers gifts that at the end you are not sending.
Sempre puntuale ed efficiente
Fast shipping and quality products
I really don't advise anyone to use…
I really don't advise anyone to use this website. I ordered a perfume in a gift package. 1) the order came late 2) the package was literary destroyed (unfortunately I can't add pics in order to show you how it was) 3) when I tried to talk with the support department they were very slow in responding and super unprofessional, they only offered me a voucher of 5 euro valid for 3 months, which you cant buy nothing with it, so in this case, I will have to make another order with them with a bigger value, and when I told them to refund me the money directly they refused.
absolutely a scam
Non consiglio davvero a nessuno di utilizzare questo sito. Ho ordinato un profumo in una confezione regalo. 1) l'ordine è arrivato in ritardo 2) il pacco è stato letteralmente distrutto (purtroppo non posso aggiungere foto per mostrarvi com'era) 3) quando ho provato a parlare con il reparto di supporto sono stati molto lenti nella risposta e super poco professionali , mi hanno offerto solo un buono di 5 euro valido per 3 mesi, con il quale non puoi comprare nulla, quindi in questo caso dovrò fare un altro ordine con loro con un valore maggiore e quando ho detto loro di rimborsarmi i soldi direttamente hanno rifiutato. assolutamente una truffa

Reply from NOTINO IT
Very good but send me some sample also…
Very good but send me some sample also because every perfume I buy from notino thanx
I'm very happy buying from you
I'm very happy buying from you, your prices are excellent comparing to others above all, 😜 the free postage.
It cancels Paypal orders without telling you!
It always cancels the payment from Paypal. The Paypal said it was confirmed. Then nothing is updated; if you go back to Notion, you would see the order never succeed. But if you don't notice, you will keep on waiting for your package, meanwhile, miss the opportunity of your promotions!
Esperienze terribile!
Ho fatto un ordine su notino e 3 prodotti non hanno una qualità adeguata! 1) matita per sopracciglia ricoperta di sostanza bianca, sembra che sia vecchia
2) la lacca ha un odore disgustoso che vomito letteralmente quando l'ho usata
3) il fondotinta ha l'odore dell'olio di girasole scaduto e in precedenza avevo questo fondotinta e non avevo tale odore. Sono sicuro che non l'hanno tenuto correttamente ed è una delle ragioni per cui è diventato cattivo.
Li ho contattati, per cui hanno risposto che la risoluzione può essere data solo se i miei prodotti supereranno il processo di verifica. Non ho capito, per verificare cosa? E se secondo loro tutto va bene, allora sto mentendo? Come faccio a sapere che il team di verifica non sarà di parte?
Non consiglio a Notino.it per i seguenti motivi:
1) la qualità dei prodotti non è appropriata
2) il processo di restituzione è ridicolo e complicato
3) possono solo sostituire il prodotto o fornire il buono bonus, di cui non ho bisogno perché sto lasciando il paese
4) le spese di spedizione del reso sono a carico del cliente
5) l'agente clienti con cui ho parlato era scortese e non mi ha lasciato dire una parola continuando a parlare della verifica
6) paghi l'assicurazione per i prodotti, che non ti dà nulla!
Purtroppo non posso rispedirgli i prodotti perché in caso di loro "verifica" l'esito non sarà a mio favore, dovrebbero rispedirmi i prodotti. Ma presto lascerò il paese, quindi non potrò riceverli indietro + spreco soldi per la consegna.
Ho appena sprecato i miei soldi con Notino.
Se vuoi risparmiare, vai nel negozio offline.
I made an order on notino and 3 products don't have appropriate quality!
1) eyebrow pencil covered in white substance, seems that is old
2) hairspray has disgusting smell that i literally vomit when i used it
3) foundation has the smell of expired sunflower oil and I had previously this foundation and didn't have such smell. I am sure they didn't store it properly and it's a reason of it becoming bad.
I contacted them, for which they answered that resolution can be given only if my products will pass verification process. Sorry, to verify what? And if according to their opinition, all is good, then I am lying ? How do I know that verification team will not be biased?
I do not recommend Notino.it to for following reasons:
1) quality of products are not appropriate
2) return process is ridiciuolus and complicated
3) they can only replace product or provide the bonus voucher, which I don't need because I am leaving the country
4) delivery costs of return are on customers
5) customer agent that i spoke with was rude and didn't let me to say a word keeping telling about verification
6) you pay for insurance for products , which gives you nothing!
Unfortunately, I can't send them back products because in case of their "verification" the outcome will be not in my favour, they supposed to send me back products. But I am leaving the country soon, so I won't be able to receive them back + I would waste money for delivery.
I just wasted my money with Notino.
If you want to save your money, just go in offline shop.

Reply from NOTINO IT
Easy
Easy, NO Hassle, NO Trouble, Trust Worthy, Fast and secure shipping all over ITALY.
Thank you NOTINO, always recommended
professionali ed efficenti acquisto…
professionali ed efficenti acquisto solo su notino profumi e make up... per me sono il top!
Very serious company
Very serious company. Prompt feedback at order issuance, precise and trustful tracking, valuable and uncommon products (particolarly high value perfumes)
Pretty good ,I love the parfum.
Excellent prices and genuine product
Excellent prices. Genuine products. Fast shipment. Nothing but good to say about my experience with this company.
Trustable.
I often do shopping on Notino.Always fast delivery,well packed and good price.The only point I do not like is that some brands disappeared from the shop.
Original products and fast delivery…
Original products and fast delivery ,thanks Notino
I will order again🥰
Amo fare shopping su Notino
Amo fare shopping su Notino! Grazie mille di esistere!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.