NOTINO HU Reviews 

2,435
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that they always find what they are looking for, noting the wide selection of brands and products available on the platform. Shoppers also love the extremely fast delivery service, highly competitive prices, and the nice little extra gifts that often come inside the package. However, some customers also noted frustrating issues such as missing items from their orders or problems with promotional gifts. A few reviewers were dissatisfied with receiving damaged items, unexpected postage fees, or concerns regarding product authenticity. Others expressed disappointment about unhelpful support responses when trying to resolve these unexpected delivery and order problems.

What people talk about most

Product

Reviewers highlight positive aspects of product variety and quality, noting they always find what they need... See more

Delivery service

People report positive experiences with delivery service, highlighting that shipments are extremely quick,... See more

Price

Users describe satisfaction with price, highlighting reasonable costs, great discounts, and frequent sales... See more

Order

Customers had positive experiences with order, highlighting good prices and an easy-to-use website. Reviewers... See more

Quality

Consumers find quality to be positive, highlighting a wide selection of excellent products and original items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What I like most is the quality and the wide selection of brands. Prices are often better than in some shops. Shopping is easy, tips and offers are relevant and useful.

Rated 5 out of 5 stars

Webshop remembers my needs - I can get the goods in a shop near to me - shop often has actions about my favorit items

Rated 5 out of 5 stars

Usually I buy perfume. I like this shop becuase the products are real and no surprise. The delivery is extremely quick and the salesgirls are nice.

Rated 5 out of 5 stars

I always find what I'm looking for, I like the products as well as the easily usable webshop.


Company details

  1. Perfume Store
  2. Cosmetics Store

Information provided by various external sources

Eredeti, márkás parfüm, parfümszettek, teszterek, parfümök az Notino.hu online webáruházban. Női és férfi parfümök kedvező áron. Akár 50 %-os árkedvezmény. Parfüm teszterek, ajándékszettek széles választékban.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(2,435)

398 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Notino is a great online beauty store…

Notino is a great online beauty store with a wide selection of products, awesome brands, and top-notch customer service. They often have cool deals and discounts too. Definitely check them out for all your beauty needs!

10 December 2024
Unprompted review
Rated 4 out of 5 stars

Good store which can be improved

I like the wide range of products on Notino and their transparent and reliable delivery service.
However, the prices often seem to be higher even than in regular offline drugstore chains. Notino usually provides good promo codes, but sometimes it just doesn't make sense to order from there.
Also, I tried to choose environmentally friendly packaging twice, but both times this option got removed automatically in later steps. Maybe this happens only if the order is picked up at the store. Then it's a pity and should be explicitly mentioned.
P.S. Oh, and English is highly requested for the website and the app! Its absence limits user/customer experience a lot.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Always the best!

I prefer choosing this company over the others as they always have the best offers, I can pick up my order in their stores (which is much easier for me as I am barely at home), and sometimes they give exclusive brand gifts to the order - which is truly amazing:)

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

They are super fast, products are genuine and could be find all my faves at their webstore. Packaging is five star. Another commendation for the Hungarian Customer Service. They are very kind and incredibly helpful. Always a pleasure to shop at Notino.hu :)

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Szupergyorsak, a termékek eredetiek és az összes kedvencemet megtalálhatom a webáruházban. A csomagolásuk csillagos ötös. Külön dicséret illeti az Ügyfélszolgálat munkatársait, akik nagyon kedvesek és hihetetlenül segítőkészek. Mindig öröm a Notino.hu - nál vásárolni :)

14 October 2024
Unprompted review
Rated 4 out of 5 stars

Why should I pay for collecting items I bought online?

Minus 1 star because you charge for in store collection of items purchased online.

9 October 2024
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear Chwayita,
Thank you very much for your review.
Our headquarters and warehouse are located in the Czech Republic, all products are shipped to our customers from there, so unfortunately we cannot offer free shipping on all packages.
For more information on promotions and discounts, please contact our customer service team by phone on +3642-220141 between 8-16:30 on weekdays or by email at info@notino.hu.
My colleagues will be happy to inform you about further options.
Best regards,
Notino

Rated 5 out of 5 stars

Quick, easy and polite

The service is quick, simple and polite. They have a big variety of things I may need for a very good price and I have no risk since I can send back that I purchased if needed. A quite fair kind of business, really appreciate this!

15 September 2024
Unprompted review

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