Notebook Therapy Reviews 2,542

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the beautiful designs and the thoughtful craftsmanship of items like journals, stickers, and washi tapes. Many people express long-term satisfaction, often returning for new purchases due to the superior quality and aesthetic appeal of everything they receive. However, some people mentioned issues with delivery times, noting that orders occasionally took longer than expected to arrive, especially during busy periods. A few customers also reported dissatisfaction with customer service, citing slow responses or a lack of communication regarding order status and shipping updates.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the beautiful designs, high-quality... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Delivery service

Consumers find delivery service to be ambiguous. Many customers praise fast delivery, with some receiving... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise the ease of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the kindness, helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was amazing! The product is great but the shipping took a long time, I'm still waiting on the tracking information for something I purchased in 11/11/2025 but the previous products I got from her... See more

Rated 5 out of 5 stars

Have shopped many times from Notebooktherapy and I’ve never ever had a single problem with their products, shipping etc. I think every single item I’ve purchased or gotten gifted by friends/family h... See more

Rated 5 out of 5 stars

I've purchased from them on more than one occasion, once for a journal and stickers, once for a pen case. Everything I've recieved has been superior quality and I will continue to use them for my next... See more

Rated 5 out of 5 stars

I absolutely love shopping at Notebook Therapy! I’ve bought several PET tapes from them and they never disappoint — the designs are beautiful, the quality is amazing, and everything feels so thoug... See more


Company details

Information provided by various external sources

Our mission is to collect the cutest notebooks from across East-Asia and bring them to you cheaply and easily worldwide! We stock dotted page bullet journals!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing shop

Fast shipping, good updates on shipping, love the quality on the notebook and the stickers. :)

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Been a fan for years, they’re the best!

I’ve been buying from Notebook Therapy for years now and they’re my favorite bujo brand ever. The customer service is great and they’re very nice, super fast to answer, just like the shipping (the shipments have always arrived quicker than I expected, for me).

On the other side, the notebooks are stunning. They’re my go-to for yearly bujo’s and I’ve recently gotten the hinoki travel journal one for my first trip to Japan and I can safely say it has made it a bit more special :)

PD: pls bring back the sakura collection… I know it was limited edition but— 😭

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Stamps

I love the gold detail on my notebook and the clever design of 6 stamps on 2 wooden blocks.

I would also love to see the maple dreams cute stamp set become available again.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Stunningly beautiful items and amazing…

Stunningly beautiful items and amazing quality and value! I bought a scrap book and stickers for my daughter's birthday and she was delighted with them and their quality! I will definitely buy some Christmas and birthday presents from Notebook Therapy in future! I wish you do photo albums, too! They would look fantastic with your stickers and stamps! Thank you so much!

27 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience with notebook therapy was…

My experience with notebook therapy was great, and always is, I am a long time buyer (since 2018) and there were some mishaps during the years but all were smoothly and quickly corrected which is why I stayed as their buyer and will probably always stay as one.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Only journal i use

Notebook Therapy has beautiful designs and the quality of the product is unbeatable. One time i had problem with the product and they sent a replacement right away! So, not only quality products but also great customer service!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Most Beautiful Stationery

If you want the most beautiful, high quality stationery you've ever seen, Notebook Therapy is what you want. I can't get over the level of detail and beauty in every single product. It's adorable, and I'm addicted. If you live in the US, shipping does take a little longer than what we are used to, but it is absolutely worth it!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Every delivery feels like Christmas 😁

I have been buying from Notebook Therapy for probably 10 years or so and I recommend them to everyone!
Their journals are beautifully made, with paper that doesn’t bleed through and are absolutely reliable in their quality.
Everything comes carefully packaged and unwrapping a parcel feels like a real treat! I can’t recommend them highly enough.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

My Favourite Stationary Company

One of my faves! As an educator and writer, I have been addicted to all things stationary since I was a little girl. Over the years I have noticed that the quality of products just weren't up to standard, or maybe I am just very particular with my stationary products. I placed my first order last year, a bullet journal, and have placed many more since. I absolutely LOVE these journals. The quality of the paper is high standard paper, the attention to detail in design covers, the variety of other stationary products, everything is just so wonderfully creative and unique. Notebook Therapy has just become my go-to for any stationary items I need. I have also started buying these journals and other products as gifts. I can't wait to try my newest journal addition - the travel journal!

28 March 2025
Unprompted review
Rated 3 out of 5 stars

hole in the box

I love product and often order from you. Just this time parcel arrived completely damaged and have a big a hole in the box, so that you could see what was inside or even pull out the contents through the hole in the box. fortunately all the goods arrived safe and sound.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Best in the world ❤️

I love this business and all the products. The staff are so nice too. I’ve been a customer for a couple years now and even my daughter (4) loves it, we actually journal together. She loves the books and stickers and washi tapes, we just fell in love with it. I can’t wait to see what else it released, thank you!

28 April 2025
Unprompted review
Rated 5 out of 5 stars

I love shopping at Notebook Therapy

I love shopping at Notebook Therapy! The journals are beautiful and high quality. The stickers and washi tape are irresistible. I love the themes and the variety. I’ve ordered a set of stamps that I’m very excited to use!

13 May 2025
Unprompted review
Rated 3 out of 5 stars

Unknown times

I love the products and how easy shopping is in the store, but the shipping process has been a little long and complicated because my order has taken already over a month to get to my address.

I understand that the products are shipped from very far away and that it takes some time, but I feel like it has been really long and I still don't have my tote bag.
;(

9 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look