I bought 3 earrings, they were great, really cute and had amazing quality, one earring broke after 2-3 days of wearing them. I reached out to customer support and they offered to send me a new pair. T... See more
Company replied
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See what reviewers are saying
So i received a package without a free item that was supposed to be included in my order. They shipped the new item without hesitation right away and made my query super straightforward! The items a... See more
Company replied
I ordered a necklace from here at christmas and although i absolutely love the style, the wire broken after 7 months of wearing it (and not wearing it every day!) I contacted customer service asking... See more
Company replied
The products are of very good quality. I am satisfied with my purchase and would recommend this company to others.
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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I love the designs of the earrings I…
I love the designs of the earrings I have bought so far. They are all really attractive and original, and very good quality but not at all expensive. Service was excellent too, with orders being fulfilled very quickly.
1 April 2026
Unprompted review
Reply from Notbranded
Hi Ruth,
Thank you for the kind words! Enjoy our jewelry.
Kind regards,
Kim, Notbranded Customer care
My bracelet ripped unfortunately after…
My bracelet ripped unfortunately after a week and they offered to send me a replacement for free! Great service!
27 March 2026
Unprompted review
Reply from Notbranded
Hi Jana,
Thank you for sharing your experience.
How unfortunate to hear that the bracelet has broken so soon, that's certainly not the experience we want our customers to have.
Gladly, our customer service helped you quickly and solved your issue!
We wish you lots of joy with the replacement!
Kind regards,
Nia, Notbranded Customer care
Reply from Notbranded
Hi Szabolcs,
Thank you for your honest review.
We're very sorry to hear that you are dissatisfied with the quality of our products. We would love to look into this for you and give you a better customer experience with our products.
Please share your order details and email so that we can contact you about it.
Thank you in advance.
Kind regards,
Nia, Notbranded Customer care
Problem with damaged Pink Pearl earrings is in the missing pink coating on several places on both earings .And the problem I have with Black Pear ring is that little black stone is glewed poorly
Ordered l items have arrived in normal time ,everything was in absolut order ,except for my Pink Pearl earrings.
They were both without that pink "pearl paint", that coat was missing from both of them .
Sad,cause they were ment as a gift .
What can we do now?
Nothing ,cause I have opened pink earrings and only when I took them from their bag was I able to see scratches where Pink color is missing.
I'm sad also because my ring with blaskx stone isn't centered and then glued .
STONE is too small for the ring ,and it shows.
20 March 2026
Unprompted review
Reply from Notbranded
Hi Natasa,
Thank you for sharing your experience.
We're really sorry to hear about your experience, especially since the items were meant as a gift. We completely understand how disappointing it must be to receive the earrings in that condition and to notice the issue with the ring as well.
This is of course not the quality we aim to deliver, and we would really like to look into this for you and find a suitable solution.
Could you please share your order details and email, so that we can contact you about this.
Please don’t worry, even though the items have been opened, we are happy to review this as a quality concern.
Thank you in advance.
Kind regards,
Nia, Notbranded Customer care
Worst quality I have ever seen in jewerly
I ordered two rings from this company a few months back. I have to say that the image that was advertised and the product that was received look very different. On campaign photos the rings looks classy and like a real ring. In real life they look like someone melted together some plastic and made it look golden. Definitely not recommend ordering from them.
Also since I actually opened the package, they wouldn't have taken the returns. Which is not normal in my opinion, any proper company will take returns, unless the items are damaged of course which was definitely not the case.
5 January 2026
Unprompted review
Reply from Notbranded
Hi Beata,
Thank you for sharing your feedback.
We're very sorry to hear that the rings did not meet your expectations. We would really like the opportunity to look into this further and see how we can assist you.
Please do note, that your return policy states that you can return items within 2 weeks after receiving the items.
We have sent you a request asking for your order details. Once we receive this information, we will send you an email so we can review your case and help you further.
We look forward to hearing from you.
Kind regards,
Nia, Notbranded Customer care
Really disappointed with the quality
Really disappointed with the quality. Especially considering the pricing. Be careful, if you take the product out of the packaging to see it properly, you can't return it. Really rubbish return policy too. Cost of return is paid by the unsatisfied buyer and as you have to send certified post, it's expensive. Hopefully won't have any trouble with the refund. I had been looking at the products I ordered for weeks and was excited to receive them.
3 March 2026
Unprompted review
Reply from Notbranded
Hi Laura,
Thank you for sharing your feedback.
We are sorry to hear that the products did not meet your expectations. We understand that this can be disappointing. Our items are sealed for hygiene and quality reasons, which is why they unfortunately cannot be returned once the seal has been broken. We always try to provide clear photos, descriptions, and measurements on our website so customers can review the details before opening the packaging.
Regarding returns, the return costs are the responsibility of the customer, which is also stated in our return policy. Of course, once we receive a return that meets the conditions, we will process the refund accordingly.
However, please note that if you received the items damaged or if there is something wrong with it, then always contact us. You don't have to return damaged items.
We have requested your order details, so that we can look into your situation and assist you further.
Kind regards,
Nia, Notbranded Customer care
Reply from Notbranded
Hi Melissa,
Thank you for your kind words!
Great to hear you find our products perfect!
We hope to see you again in the future!
Kinds regards,
Nia, Notbranded Customer care
The customer service has always…helped me.
The customer service has always responded reliably and helped me with my problem. They were always friendly.
15 February 2026
Unprompted review
Reply from Notbranded
Hi Alina,
Thank you for sharing your experience and your kind words.
We are happy to hear you are satisfied with our customer service and that we have resolved your issue!
We hope to see you again in the future!
Kind regards,
Nia, Notbranded Customer care
TOP!
The necklaces and earrings I ordered are very beautiful and look like on the homepage of notbranded.
One of the necklaces I ordered was broken. 2 hours within my complain i got a message that a new necklace is on the way to me (with no costs for shipping). I can highly recommend notbranded.
23 February 2026
Unprompted review
Reply from Notbranded
Hi Jas,
Thank you for sharing your experience!
We're very happy to hear that you like the necklaces and earrings and that they look just as shown on our website!
However, we are very sorry to hear that the necklace arrived damaged. That's certainly not the experience we want for you! But we're glad we could resolve it quickly for you.
Thank you for your kind recommendation!
Kind regards,
Nia, Notbranded Customer care
I reached out to the customer service…
I reached out to the customer service team regarding an earring that’s clasp loosened and lost the charm. I had a response within minutes and the team kindly offered to send me a replacement, free of charge. I’ve never experienced customer service like this and am very impressed. I will be shopping here again and the quality of the jewellery is unmatched!
23 February 2026
Unprompted review
Reply from Notbranded
Hi Naomi,
Thank you for your kind review!
We're very sorry to hear about the issue you experienced, but we're pleased that we were able to resolve it for you quickly! It's great to hear that you had such a positive experience with our customer service!
We appreciate your kind words about the quality of our jewelry! We look forward to seeing you again in the future!
Kind regards,
Nia, Notbranded Customer care
Love this store and their service!
Love this store and their service!
Their jewelry is of good quality and keeps their gold colour (I also sleep and shower with them).
When I contact customer support they are very helpful. One pair of earrings did not fit well in my ears and I could choose a new pair instead. Thank you!
23 February 2026
Unprompted review
Reply from Notbranded
Hi Iza,
Thank you for sharing your experience and your kind words!
We’re very happy to hear that you love our jewelry and that it keeps its colo with everyday wear! It’s also great to know that our customer service team was able to help you find a new pair of earrings that fit better.
We hope to see you again in the future!
Kind regards,
Nia, Notbranded Customer care
Very nice customer service with kind…
Very nice customer service with kind solutions in cases of questions or other topics
20 February 2026
Unprompted review
Reply from Notbranded
Hi Stefanie,
Thank you for sharing your experience!
We’re very happy to hear that you had a positive experience with our customer service. It's important to us to provide helpful and friendly support, so we appreciate your kind words very much!
We hope to see you again in the future!
Kind regards,
Nia, Notbranded Customer care
Just excellent
What a lovely company this is. And not just the products. I had two little issues with a couple of my orders and customer service were simply amazing. So quick to respond and then quick to resolve the problems. This is what makes a brand outstanding and one you'll purchase from time and time again.
6 February 2026
Unprompted review
Reply from Notbranded
Hi Ciclochick,
Thank you so much for your kind words!
We’re really happy to hear that both our jewelry and our customer service made a positive impression. Mistakes can happen sometimes, but we always do our best to resolve them quickly and smoothly, so it’s great to know that was your experience.
We hope to see you again in the future!
Kind regards,
Nia, Notbranded Customer care
Excellent customer service. Very impressed.
I emailed Notbranded with an issue about the earrings I had ordered. They were very quick to respond and I'm really impressed with the customer service. I really love the earrings. I wouldnt hesitate to recommend them.
12 February 2026
Unprompted review
Reply from Notbranded
Hi Kim,
Thank you so much for your kind words!
We’re really happy to hear that you’re impressed with our customer service and that you love your earrings! That means a lot to us.
We hope to see you soon again!
Kind regards,
Nia, Notbranded Customer care
No package and no refund
The website says that packages will be send within 1-2 working days. I bought something 27th of Jan, it's now 10th of Feb, so 2 weeks later and I still don't have the package or my money back.
I contacted support twice:
- They said that they can't return the money since it's already in send.
- The second time they said that they will transfer the money back, but I haven't heard from them since.
Update:
- I've been contacted by customer support and I was offered free shipping and a 5 euro discount.
9 February 2026
Unprompted review
Reply from Notbranded
Hi Tessa,
Thank you for sharing your experience.
We're really sorry to hear about your experience. That's absolutely not how it should go, and we understand your frustration.
We would love to look into this situation for you and see what has happend.
We have requested your order details, so we can assist you further and make sure that this gets resolved properly.
Thank you for your patience, and again, our apologies for the inconvenience.
We are looking forward to hearing from you.
Kind regards,
Nia, Notbranded Customer care
8 weeks - still waiting!
An item ordered on Dec 12 has still not arrived on Feb 5. I'm giving one star because I did get a reply to an email I sent in Jan, although it didn't amount to anything.
5 February 2026
Unprompted review
Reply from Notbranded
Hi Rita,
I'm so sorry to hear that you still didn't receive your parcel and it wasn't solved after contacting our customer service. I've just requested your information through Trustpilot so we can solve it for you.
Looking forward to your reply.
Kind regards,
Nia, Notbranded Customer care
Excellent service
The earring unfortunately was broken when it arrived but the service was excellent. Our email was answered immediately and after sending a picture of the broken earring they send a new one straight away. I especially appreciated the fast response to my email and the kind tone of voice.
5 February 2026
Unprompted review
Reply from Notbranded
Hi Simone,
Thank you for leaving a review and thank you for your kind words about our customer service. We are always happy to help.
Kind regards,
Nia, Notbranded Customer care
Great service
I bought a really cute cute ring from this site, sadly it broke within 4 months. But after reaching out to costumer service they sent me a new one for free! I would say really cute jewellery and great costumer service!
3 February 2026
Unprompted review
Reply from Notbranded
Hi Annabelle,
We're sorry to hear the ring has broken, but happy that we could replace it.
Enjoy your new ring!
Kind regards,
Nia, Notbranded Customer care
I love to wear some jewelry
I love to wear some jewelry, but not too expensive and still good quality. Notbranded is your place: friendly, correct and the variety is great. Love my new pieces!
21 January 2026
Unprompted review
Reply from Notbranded
Hi Els,
Thank you for your review. We love to hear from customers who enjoy our jewelry.
Kind regards,
Nia, Notbranded Customer care
The products are great and they have…
The products are great and they have great quality!
28 January 2026
Unprompted review
Reply from Notbranded
Hi Dina,
Thank you for your kind words, we very much appreciate it!
We're pleased to hear that you find our products great and the quality as well!
We hope to see you again soon!
Kind regards,
Nia, Notbranded Customer care
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