Norwegianairlines Reviews 582

I have flown Norwegian on several occasions, and have always been satisfied with the service.
However, today I tried to book a return flight to Dublin. It turned out to be a nightmare. The page kept changing the dates of departure and arrival to the previous day, and this slowed the process down considerably. I eventually got as far as the reserving page, and tried to log in to my Norwegian account. I was told I could not due to "Api rate limit exceeded".
I had never heard of that. I went to pay, and it kept changing the amount to Euro instead of kroner. Finally, I went to pay, and nothing happened. It just refused to let me pay. Then it told me my first name was invalid, and wouldn't let me pay. I tried this on 3 different browsers. Eventually, we had to actually change computers. 90 minutes to book a flight. It takes the pleasure out of travelling.

I had a disappointing experience with Norwegian. The flight to Spain took around four hours, yet no meal was provided during the journey.

Additionally, checked baggage was not included, and surprisingly, passengers who paid extra for luggage were among the last to board.

I understand that tickets may be cheaper, but there are basic standards in air travel that should not be compromised. Unfortunately, this experience did not meet those standards, and I will not choose this airline again.

I had a very concerning experience on Norwegian flight DY1790 (Oslo to Alicante, March 24, 2026).

I asked for water and was given boiling water in my tumbler without any proper warning. I was not told it was boiling. After taking a sip, I burned my tongue and had to rinse my mouth for 10–15 minutes. I am still experiencing pain.

What is most disappointing is the complete lack of adequacy and care from the crew. No apology was given at any point. Instead, I was told I had been informed, which is not true.

Customer service response was equally poor. My complaint was dismissed simply because I did not request medical assistance onboard, ignoring the fact that an injury clearly occurred.

This shows a serious lack of responsibility, poor handling of a safety issue, and very little regard for customer wellbeing.

I am to travel with Norwegian Air, I have booked a ticket via Expedia. I would like to add another piece of luggage to my flight. Have spend 2 hours so far and sitting in endless queues and have spend the money it would cost to add a small bag on waiting as not getting through.
Expedia suggests I speak to Norwegian and vice versa. Chat boots and virtual agents are not efficient and the whole exercise a an utter waste of time. AWFUL customer service.

Oh my, I've not even departed and I dread taking this flight! The website is awful. When using my computer I cannot pass over the 'Are you a human?' message page and through my phone web I can't change our family seats. I sent email to customer service and never got a reply.
Hopefully it will be my first and last time taking this airline and using its website to book anything.

Early this year,5-8 January, the Norwegian flight from Amsterdam to copenhagen was cancelled. I was rebooked for the following day, however no help from Norwegian for the stranded passengers to secure a hotel room etc. via text message it was communicated to the stranded passengers to sort out this problem on their own. The next day, again the flight was cancelled - no additional help initiated by Norwegian airlines. After several attempts to get through to their customer help desk, and looooooong waiting time, I managed to get them to confirm a seat on the next available flight,two days later! A claim was submitted in accordance with with their communication and regulations applicable. However, now several weeks later absolutely radio silence from Norwegian, even though they have confirmed the claim received. Absolutely horrible level of customer service for stranded passengers, and the follow up from their side.

What is wrong with you?!?!?!?
For the fifth time today you're changing my flight to Stavanger!!!
Gets delayed more and more.
So frustrating!!
You change it to 5pm
Then 4:45pm then 5:15pm etc...

What is wrong with you?!?!??
Worst service ever!!!!

I booked a flight with Norwegian, paid extra for specific seats. But what was displayed online did not match the actual airplane disposition, and I ended not seated like I paid for. Norwegian was very disrespectful when I asked for a refund for just the extra seat fee, which of course never happened. Absolute garbage airline company.

Refusing to give the APD back

My bag was put in the hold even though the flight was departing late with no time to pick up the bag (this wa s a rule when you paid for your bag at airport) - I never got the bag with my overseas flight - Norwegian would not transfer it to the other international airline to have it forwarded to me because they had no relationship with that airline- Unbelievable that such a thing could actually happen, dont have anything to do with this airline!

If I could give less than one star, I would.

I have had a family members bag go missing (which happens) but the way it been dealt with and the excuses and lack of communication is nothing short of shambolic.

Failure to return multiple emails, failure to give me straight answers on the phone and all round poor customer service.

I would advise to stay away from this airline and they clearly do not care about their customers. They have had 5 days to get lost luggage to us. After agreeing not to send the bag to us due to us returning the same day, they went against what they agreed and sent the bag to Denmark and we are now back in Manchester.

One word - Shambles.

Stay away guys

Norwegian Airways When they are on time, they manage it — but when they choose to delay flights, they do so without any concern for how it affects their customers.

On one earlier flight, they damaged my suitcase. Now, upon disembarking from my most recent flight, I discovered that one side of my overhead suitcase was wet — I can’t understand why! Was the aircraft roof leaking?

I’ve had two delayed flights with them recently. The first delay meant I reached my accommodation past midnight with very limited transport options. The second delay was even worse — I missed my bus, had to wait almost three hours, and pay a huge additional amount to book another one.

Norwegian has truly been a letdown. If you have a late flight with them, just know that there’s a good chance it might be delayed!

Wow I wish I had seen these reviews before booking and interesting to see Norwegian haven't bothered to reply to them. We travelled 14th July & only got customer service partly sorted 3 months later. Arrived at Oslo to discover our evening flight to Gatwick was delayed a few hours but then going to Copenhagen instead and then a morning flight from there to Gatwick. So 13 hours delay and repeated lack of customer service action afterwards. Finally got the statutory EU compensation of 500 Euros and nothing else eg cost of an extra night in car park was down to us. They know you're unlikely to pursue these smaller amounts & so usually get away with it. We found their interactions very delayed and unhelpful. Give good service and we'll tell our friends but give poor service and we'll tell everyone we meet.

Flight cancelled, no support services on hand and holiday ruined.

Alternative flight offered was three days later.

Flight delayed so missed a connection, most staff are cold and unfriendly, flew around in a circle over Manchester airport for about 20 minutes, landed then sat in the middle of the airfield as the gate wasn’t ready. May as well have gone with Ryanair, no difference, shame as I was looking forward to a better experience than said airline. Oh and the departing flight to Copenhagen was also delayed. Unreliable!

our flight was delayed over 5 times, and we ended up staying in oslo for 6 days off of a direct flight from helsinki to gatwick. never flying with them again!

Norwegian uses ICTS - International Consultants Targeted Security before direct flight to the USA, which clearly racially profiles passenger based on appearances and names, including US Citizens.

Cold and unfriendly staff on the flight. Not even present at the door welcoming passengers.Bad attitude. Never experienced this on flight with different airlines. Brr. Great landing skills in strong winds though.

My family and I have been flying with Norwegian Airlines for a decade. Their credit card was the first and only credit card we ever used. By using it we collect points which reduce the cost of our tickets. When combined with early bookings, this has allowed us to travel at really affordable prices (almost just the tax!). Throughout the years, we have never encountered a single concern. The staff are always polite, the flights are always on time, and the airline is family-friendly, offering a level of comfort that never feels 'cheap' despite the low-cost category. It is sad to read comments from angry people here, but they're probably the only unlucky ones, as the vast majority of satisfied customers seem to take quality for granted and never bother leaving a positive review. In my experience, Norwegian stands on a completely different level compared to any other budget airline I have flown with, all of which really feel "cheap", plus they use outrageous methods for stealing your money.

Due to a delay in the previous flight, our flight got fully cancelled because they could not land in the airport of destination. Not as if they cared to land in a different airport who allows to land after 10pm? Since this caused to miss the flight the next day to our final destination, we had to book en entire new ticket to make things right. We didn't need the original flight to the destination of our lay over in an other city. Because of this, there was no support of norwegian airlines. No hotel, no ticket refund of the new ticket that we had to book. They only gave money back of the flight that they failed to provide. Nothing else to make things right.