Northwest Guitars Reviews 

811
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that products like guitar parts, pickups, and custom finishes are top-notch, well-crafted, and reasonably priced. Consumers consistently praise the helpful support team and the wide selection available for various musical instrument projects. People also love the swift delivery and secure packaging, noting that orders arrive safely and much faster than expected. However, some people mentioned experiencing frustrating delivery delays or issues where parcels unfortunately failed to arrive properly. A few reviewers also noted that certain shipments faced unexpected setbacks during transit or experienced postal carrier mistakes.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality and great... See more

Delivery service

Clients share satisfaction and positive opinions on delivery service, highlighting that orders arrive... See more

Service

Consumers find service to be positive, highlighting consistent reliability and helpfulness across multiple... See more

Quality

Reviewers highlight positive aspects of quality, consistently expressing satisfaction with top-notch products... See more

Order

Customers consistently note positive experiences with order processes, highlighting swift dispatches and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible bunch of folk to deal with and they sell as far as I know, the best Telecaster pickup upgrades (Tonerider Vintage Plus), I’ve ever purchased anywhere. Turned my project Squier classic vibe... See more

Rated 5 out of 5 stars

Didn't know what machine heads (tuners) my guitar needed, called to get help and got just the most impressive customer service in ages! Brilliantly knowledgable, directed me to machine heads that woul... See more

Rated 5 out of 5 stars

Ordered 2 Telecaster necks. Arrived quickly for international shipping. Fantastic products and fair price. Only complaint is DHL (shipping company) demanded large payment before they would deliver. Th... See more

Rated 5 out of 5 stars

My second order from these guys.i ordered guitar parts on Monday evening and they arrived today- Wednesday ! Wow that’s great service by any standards. I could get the same parts from a few other pl... See more


Company details

  1. Guitar Store
  2. Music Store

Written by the company

Shop now for electric guitar parts & accessories for Fender Stratocaster & Telecaster, Gibson Les Paul, SG | Free shipping on all UK orders


Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(811)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank You Kevin!

Kevin helped me to choose the right machine heads for my guitar. He has always been so helpful and knowledgeable when I've been needing parts. He even followed up with a thank you email!

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Incredible bunch of folk to deal with…

Incredible bunch of folk to deal with and they sell as far as I know, the best Telecaster pickup upgrades (Tonerider Vintage Plus), I’ve ever purchased anywhere. Turned my project Squier classic vibe 50s Tele into a monster of a Telecaster. Upgraded with the Vintage Plus pickups, Wilkinson Deluxe cream button tuners, CTS pods and Switchcraft output jack, and Fender custom shop 4 way switch (still looks like a Tele but the 4th position giving me both Toneriders in parallel, making them kinda one giant Humbucker. Great firm to buy from and I’m über-happy.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Decent shop

Decent shop, have bought quite a lot of bits from them over the years, always decent service and competitive prices

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Bone saddle

I bought a bone saddle for an acoustic. It arrived very quickly via standard delivery. The saddle was as described and of good quality. I hadn't been able to find one with the right spec anywhere else, so was pleased to discover Northwest Guitars. Happy customer.

16 September 2025
Unprompted review
Rated 3 out of 5 stars

As roller bridge saddleswith

As usual the company dealt with the order swiftly. Unfortunately the roller bridge saddles were a loose rattley fit on my Epiphone bridge fitted to my Harley Benton HB35 guitar. I was able, with a struggle , to fit them to the original HB35 and they work well. Previous purchases of these saddles were fine.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Tremelo arm

The product I wanted was available at a lower price than elsewhere, with quick delivery. My son is very happy with the tremelo arm - a good quality product.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Ordered a set of Tonerider pickups and they arrived within two days. Good company for all your guitar bits and pieces Recommended.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

Tele pickguard

I suddenly had the urge to swap out the black pickguard on my butterscotch blond Tele. Looked online and found yours. Really liked the front pickup adjustment screwholes too. Ordered it and it arrived super quick. The new pickguard looks AWESOME!
All in all, you rock!

20 September 2025
Unprompted review

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