Awful returns policy , almost non existent. It took 5 emails to get a return address from them. Also the uk return address on the packaging is not in use so very misleading for customers. They are... See more
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Only rated 1 star because I can’t do 0. I ordered a suit that looked lovely and beige when I ordered it when it arrived it felt like a kids dress up costume in the colour SALMON. PLEASE AVOID THIS PL... See more
Very poor quality and extremely poor customer service. They seem friendly on the sale but completely ignore when contacting for faults and return. The photos showing items do not match what is sent ou... See more
Company replied
Ordered a coat, came wrong colour. Ordered another paying with their store credit and it was flimsy, not lined and unwearable. They won't do anything about it because it was paid for by their store c... See more
Company replied
2.0
Poor
40 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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Only rated 1 star because I can’t do 0.
Only rated 1 star because I can’t do 0.
I ordered a suit that looked lovely and beige when I ordered it when it arrived it felt like a kids dress up costume in the colour SALMON. PLEASE AVOID THIS PLACE. I wish I could attach photos. There site is misleading, said 7 working days maximum. It took 20 days and it was so wrong!
22 May 2026
Unprompted review
Dreadful service
Ordered a coat, came wrong colour. Ordered another paying with their store credit and it was flimsy, not lined and unwearable. They won't do anything about it because it was paid for by their store credit. I stuck with 2 coats, one a colour I don't like and didn't order and an unwearable flimsy, cheap coat. Do not buy from this company
18 February 2026
Unprompted review
Reply from Northstylefashion
Hi Derek,
Thank you for reaching out, and I’m really sorry to hear about the issues with your coats. I completely understand how frustrating it must be to receive the wrong color and then a second coat that didn’t meet your expectations.
To help us look into this further and see what options might be available, could you please provide your order number? Once we have it, we’ll be able to review your case and assist you as best as we can.
Kind regards,
Team Northstyle Fashion
Extremely Bad
Not good!! The coat came the wrong size , it had the right size on the tag but a different sizing stitched so looks like it’s from China.. VERY very poorly made. I have quite litteraly chucked the coat away. It’s not worth the hassle sending it back as you have to pay for charges. Will not be buying from this website again and I do not recommend.
13 January 2026
Unprompted review
Reply from Northstylefashion
Hi Billie,
We’re really sorry to hear about your experience, and we completely understand how frustrating it must have been to receive the wrong size and feel disappointed with the quality. That’s certainly not the experience we want for our customers, and we truly regret that this left you feeling this way.
So we can properly look into this for you and review what happened, could you please share your order number with us? Once we have that, we’ll investigate the issue right away and see how we can assist further.
Kind regards,
Team Northstyle Fashion
Very poor quality and extremely poor…
Very poor quality and extremely poor customer service. They seem friendly on the sale but completely ignore when contacting for faults and return. The photos showing items do not match what is sent out. Please don’t waste your money shopping at North Style Fashion.
3 January 2026
Unprompted review
Reply from Northstylefashion
Hi Raymond,
I’m really sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the level of service or quality we aim to provide, and I completely understand your frustration. We take feedback like yours very seriously and want to make things right.
To help us investigate this matter further and resolve it as quickly as possible, could you please provide your order number? Once we have that, we can review your purchase and assist with any faults, returns, or concerns you experienced.
Kind regards,
Team Northstyle Fashion
Do not buy from this company!
Do not buy from this company!
I bought a swimsuit in October, it took about 2 weeks to arrive. It was poor quality and fit so I tried to return it. They were reluctant and offered me a 10% refund if I kept it. I said no as it was no use to me. On the website it showed a registered address in the Netherlands and it stated clearly ‘Hassle free returns within 30 days’.
I knew I would have to pay return postage but thought that was ok to Europe. After many emails I was told I would have to post the swimsuit back to China. I didn’t accept this option. I told them that they were misleading their customers.
If their website had said you would have to return items to China I would never have purchased the item.
I then asked my credit card company for a chargeback (as it as under £100) saying it was a breach of contract as they mislead the customers.
The credit card company refunded me while they investigated which took about 6 weeks. Then then agreed the claim so I felt vindicated.
I am donating the swimsuit to a local charity shop.
22 October 2025
Unprompted review
Reply from Northstylefashion
Hi Joan,
I’m really sorry to hear about the difficulties you experienced with your swimsuit order. I completely understand how frustrating it must have been to deal with delays, unexpected return policies, and the feeling of being misled. It’s understandable that this situation caused so much inconvenience, and I appreciate you sharing your experience so openly.
To help us review your case properly and ensure we can provide the best possible support, could you please provide your order number? Once we have it, we can look into the details and see how we can assist you moving forward.
Kind regards,
Team Northstyle Fashion
TERRIBLE RETURN POLICY
It wasn't made clear that my order was coming from China, so delivery took weeks. When I tried to return the product I was told I would have to pay for the postage and that the return may be delayed at Customs or even get lost. I opted to accept their offer of keeping my original order but accept a credit towards ordering something else. I chose a cardigan, and paid more money as it was more expensive than the cost of my original order. It was the only thing I liked. It was too big, I requested a refund and was told since a credit was involved I can't return it. So now I have a coat and a cardigan I can't use and I can't get a refund for either. I don't buy from a company if I know their products are coming from China as this has happened more than once. Their refund policies are terrible.
27 December 2025
Unprompted review
Reply from Northstylefashion
Hi Violet,
I’m sorry to hear about the issues you’ve faced, and I completely understand how frustrating this must have been. Thank you for sharing all the details; it really helps us understand the situation so we can assist you better.
To move forward and find the best solution for you, could you please provide your order number? Once we have it, we can review your case and work on a resolution that ensures you’re satisfied.
Kind regards,
Team Northstyle Fashion
Scam returns
My order number is 2315 and my name is Habiba Kamal
The company did not state that returns would be sent to China at your own expense. They are also aware that delays occur at customs. In spite of that, I am not getting a 100% refund, and have only been offered a 30% refund on my card. I want a 100% card refund and I don’t want to be forced to receive a store card refund requiring me to get items I don’t want.
Misleading and poor
21 December 2025
Unprompted review
Reply from Northstylefashion
Hello Habiba,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand your concerns regarding the return process and the refund. To help us look into this further and provide the best possible assistance, could you kindly share your order number or the email address associated with your purchase? This will allow us to review your order details and ensure everything is handled correctly.
We truly appreciate your patience and the opportunity to make this right. Your feedback is very important to us, and we want to ensure that our customers feel supported and valued throughout the return and refund process. Once we have your order information, we’ll do our best to assist you promptly.
Kind regards,
Team Northstyle Fashion
Poor quality and fit
Poor quality and fit for what looked like a winter jacket,thin and not fitted. Ended up seeing the same coat on Aliexpress for £18 and I stupidly paid £50 on this site not realising it was coming from China. Gutted.
20 December 2025
Unprompted review
Reply from Northstylefashion
Hello Cari,
Thank you so much for taking the time to share your thoughts with us. We truly appreciate you being open about your experience, and we’re very sorry to hear that the jacket didn’t meet your expectations in terms of fit and warmth. Your feedback is incredibly valuable to us, as it helps our team continue reviewing product details and improving how we present them to our customers.
We’d really like the opportunity to look into this further and see how we can assist you. If you’re happy to do so, please reach out to our support team with your order number, or the full name and email address used at checkout, and we’ll be glad to review your order and discuss the available options with you. We’re always here to help and would love the chance to support you directly.
Kind regards,
Team Northstyle Fashion
Awful returns policy -AVOID THIS COMPANY
Awful returns policy , almost non existent. It took 5 emails to get a return address from them. Also the uk return address on the packaging is not in use so very misleading for customers. They are making it as difficult as. Possible to return and say items could get blocked at customs. Not only that the product itself is extremely poor quality,
15 December 2025
Unprompted review
Reply from Northstylefashion
Hello Nicola,
Thank you for sharing your feedback. I’m truly sorry to hear about your experience and completely understand how receiving unclear return instructions and unexpected difficulties can be disappointing. We always aim to provide clear guidance and support to our customers, and your comments are helpful in improving our processes.
To better assist and resolve your concerns, could you kindly provide your order number or details about your purchase? This will allow us to investigate the situation thoroughly and work with you to find a suitable solution. We truly value your experience and hope to make things right.
Kind regards,
Team Northstyle Fashion
Reply from Northstylefashion
Hello Kate,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience, and I want to assure you that we are a legitimate company committed to providing our customers with quality products and service. To help us look into your concern and resolve the situation promptly, could you kindly provide your order number or any details related to your purchase?
Once we have your order information, we can investigate what went wrong and work with you directly to find a fair solution. We truly value every customer and want to ensure that any issues are addressed quickly and transparently.
Kind regards,
Team Northstyle Fashion
Gorgeous dress
Dress is gorgeous, just what I was looking for! I normally wear a size 14 but checked the sizes using the guide and went for the 12, and it fits perfectly. Delivery took a couple of weeks but not surprising as it is December. Overall very happy, thank you!
14 December 2025
Unprompted review
Reply from Northstylefashion
Hello Mrs. E,
Thank you so much for taking the time to share your wonderful feedback with us. We are absolutely delighted to hear that the dress was exactly what you were looking for and that the size guide helped you find the perfect fit. It is lovely to know the sizing worked out so well for you.
We also truly appreciate your understanding and kind words regarding the delivery timing during such a busy season. Knowing that you are overall very happy with your experience means a great deal to our entire team. Thank you again for choosing to shop with us and for sharing such thoughtful feedback.
Kind regards,
Team Northstyle Fashion
Really not happy with my order
Really not happy with my order. I ordered a £89.00 coat and the quality of it is worth less than £10 so disappointed it’s not as described on the website at all. I should have done my research an looked up this company before buying. Never again, they won’t give me a refund unless I pay the return fees to china, which when ordering it doesn’t say this on website the returns would need to be sent there I thought was a UK brand. They will only max 20% or credit for another item, why would I want another item when looks such bad quality for the money. I just want my money back an to return it for free when it’s there issue not mine for the way they have shown it on website. So disappointed as this was a Christmas present.
11 December 2025
Unprompted review
Reply from Northstylefashion
Hello Elise,
Thank you for sharing your experience. I’m truly sorry to hear that the coat did not meet your expectations, and I completely understand your disappointment, especially as it was intended as a Christmas gift. We always aim to provide accurate product descriptions and a smooth returns process, and I’m sorry that this situation has caused frustration.
To help us resolve this for you, could you please provide your order number? Once we have that, we can review your case and work on the best possible solution to ensure your concerns are addressed. We appreciate your feedback, as it helps us improve our service and product transparency for all our customers.
Kind regards,
Team Northstyle Fashion
Leather item arrived as polyester!
I ordered a leather item on the 24th nov. I have only received my order and the item is polyester/pu and smell of fish. Customer services won’t offer a refund without carriage charges deducted (to china)approx £25!
What a fraudulent/terrible business
11 December 2025
Unprompted review
Reply from Northstylefashion
Hello Roopa,
Thank you so much for taking the time to share your experience. I’m really sorry to hear that the item you received wasn’t as expected, and I completely understand how disappointing this must be. To help us look into this further and assist you appropriately, could you kindly provide your order number? This will allow us to review your purchase and offer the most suitable resolution.
We genuinely want every customer to feel happy with their order, and we’re here to help make things right. Once we have your order details, we’ll be able to guide you through the next steps and ensure that your concerns are addressed as smoothly as possible. Thank you for your patience and for giving us the chance to assist you.
Kind regards,
Team Northstyle Fashion
Highly recommended.
First time purchasing in Northstyle and their collections were good. I am able to choose a dress that will be used for a wedding and when it arrives it really looks good on me. I would really recommend this store.
4 December 2025
Unprompted review
Reply from Northstylefashion
Hello Novien,
Thank you so much for sharing your experience! We’re thrilled to hear that your first purchase with us was a success and that the dress was perfect for the wedding. It’s wonderful to know that you’re happy with your choice and feel confident recommending our store.
We truly appreciate your support and look forward to welcoming you back for more purchases in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
Kind regards,
Team Northstyle Fashion
My Daughter loves the pants that I…
My Daughter loves the pants that I bought for her. It fits well and is beautiful. I will surely order again.
30 November 2025
Unprompted review
Reply from Northstylefashion
Hello Rhia,
Thank you so much for your lovely feedback! We’re thrilled to hear that your daughter loves the pants and that they fit perfectly. It’s wonderful to know that you were happy with your purchase.
We truly appreciate your support and look forward to welcoming you back for more orders in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
Kind regards,
Team Northstyle Fashion
Happy!
I am so happy with my purchase! I am eyeing on different pieces already! Thank you for the swift process and shipment.
26 November 2025
Unprompted review
Reply from Northstylefashion
Hello Joy,
Thank you so much for sharing your lovely feedback! We’re delighted to hear that you’re happy with your purchase and that the ordering and shipping process was smooth for you. It’s wonderful to know you’re already looking at more pieces!
We truly appreciate your support and can’t wait to welcome you back for your next order. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
Kind regards,
Team Northstyle Fashion
This store is by far the most…
This store is by far the most accomodating. I have encountered a lot of stores where I receive very delay reply. But in here, I receive timely update on my inquiries which I am very happy about. I will buy again for Christmas since the quality is great! I love the dress i bought here. Lovely! :)
2 December 2025
Unprompted review
Reply from Northstylefashion
Hello Princess,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our customer service and that you received timely updates on your inquiries. It’s fantastic to know that you loved the dress and were happy with the quality.
We truly appreciate your support and can’t wait to welcome you back for your Christmas shopping. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
Kind regards,
Team Northstyle Fashion
Do not buy from them !!!!!!!!!!!!!!!
I ordered winter jacket for £49. On the pictures it was looking amazing ! When i received ... omg what a terrible quality , disgusting cheap material, fur on the hood supposed to be massive but on this jacket was looking very sad not even 1/10 of the jacket on the website.
I asked to return it straight ! They were pushing me to take pictures and send to them even i was not keen to do it !
In the end they offer me 3 shitty options:
1st 20% refund....
2nd shop credit to spend in their shop again but i need to pay for delivery
3rd return to China ! Cost via Royal mail is £25 ! Plus lady was scaring me that if parcel will stop on the border or any custom clearance they will be not bothered...
Im so frustrated as the website location is in Belgium and wherhouse is located in London ! I do not understand why i cannot send this terrible jacket back to London or Belgium on my cost !??
Im awaiting Citizen Advice as this is scam !!!!!!!
2 December 2025
Unprompted review
Reply from Northstylefashion
Hello Kamila,
Thank you for sharing your experience. I’m really sorry to hear that your order did not meet your expectations, and I completely understand how upsetting this must feel. To help us look into this and provide the best possible solution for you, could you please provide your order number? This will allow us to review your purchase and understand the situation fully.
We truly value your feedback and want to ensure every customer feels supported. Once we have your order details, we can explore the most suitable way to resolve this and guide you through the available options. Your input is very important in helping us improve our service.
Kind regards,
Team Northstyle Fashion
Scam, do not buy from them..0/5
My wife ordered a dress and the poor quality you can see past if you could refund the damn thing.
Company seems to be based in Netherlands, arrived with a London return address on it and when requested a refund informed it is to be shipped to china! Not only that but also told it is likely to get stuck in customs meaning we won't get a refund at all.
They pushed us to accepting store credit starting with 10% then 20% which we have not done.
This is breaking UK trading law and I will be seeking legal action out of principle.
Avoid at all costs this is a scam.
29 November 2025
Unprompted review
Reply from Northstylefashion
Hello Benn,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet expectations. We take all concerns seriously and want to make sure every customer feels heard and supported. To help us review your case and provide the best possible solution, could you please share your order number with us? This will allow us to look into the matter in detail and assist you directly.
We completely understand how frustrating it can feel when the return process is unclear, and we truly appreciate your patience. Our team is committed to resolving any issues fairly and transparently. Once we have your order information, we will work closely with you to ensure the matter is addressed promptly and to your satisfaction.
Kind regards,
Team Northstyle Fashion
★☆☆☆☆ Extremely disappointing…
★☆☆☆☆ Extremely disappointing experience
I ordered a dress from this store and when it arrived, the sizing was completely off. When I contacted customer service to request a refund, they repeatedly pushed me to accept store credit or keep the item for a small partial refund instead of allowing a proper return.
Despite it being an online purchase, they made it unnecessarily difficult to exercise my right to a refund. Every response felt like they were trying to pressure me into keeping the item rather than resolving the issue properly. They also warned me about return complications instead of simply providing a clear return address and process.
This whole experience has left me feeling uncomfortable and mistrustful. I would not order from them again, and I would advise others to be cautious. Customer service should support customers—not make them jump through hoops to resolve a straightforward return.
29 November 2025
Unprompted review
Reply from Northstylefashion
Hello Danielle,
Thank you so much for taking the time to share your experience with us. I’m truly sorry to hear that the dress didn’t fit as expected and that the process felt anything less than smooth for you. We always want every customer to feel completely supported, and I genuinely appreciate you bringing this to our attention. So we can look into this further and understand exactly what happened, could you please share your order number with us? This will help us review your case closely and provide the proper assistance.
We truly value your feedback, and we want to make sure you feel comfortable and confident when shopping with us. Once we have your order details, we’ll be able to guide you through the appropriate steps and ensure you receive the help you need. Thank you again for reaching out, and we look forward to resolving this for you.
Kind regards,
Team Northstyle Fashion
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