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North Property Group Reviews 

1,768
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers had a great experience with this company. Customers consistently highlight the professionalism and supportive nature of the staff, often described as dedicated, friendly, and committed to client satisfaction. People appreciate the prompt and clear communication, noting that interactions are made easy and stress-free, with many commending the efficiency and speed in handling matters. However, some customers also noted significant issues with service and communication, describing experiences as unprofessional and unreliable. People reported a lack of care, dismissive attitudes, and slow responses, with some feeling their concerns were ignored. There were also mentions of poor management practices and a general lack of efficiency in handling property matters.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with some reviewers praising individuals for their... See more

Service

Users describe ambiguous interactions with service, with some customers reporting very positive experiences,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpfulness and dedication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very smooth and straightforward with clarifying as we need. From Zacc to Daryl great communication and hospitality Thank you all NPG staff names i can’t remember Manchester team Roseline

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more


Company details

  1. Investment Service
  2. Investment Company
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(1,768)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience

I had a fantastic experience working with Sera heather. She was incredibly helpful, proactive, and always followed up promptly. Her dedication made the process smooth and stress-free. I highly recommend her and would give more than 5 stars if I could!

22 October 2024
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Reply from North Property Group

A pleasure working with you Wael, thank you for the great review!

Rated 5 out of 5 stars

Excellent service would highly…

Excellent service would highly recommend this company 🌟

No issues at all very easy and straight forward my everything so easy for me .

Five stars 🌟 🌟 🌟 🌟 🌟 from me thanks x

22 October 2024
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Reply from North Property Group

Thank you for leaving a stellar review, Ashley! We really appreciate the feedback!

Rated 5 out of 5 stars

Very good service

Great experience with North Property group,happy to deal with them again. Cameron made everything easy and clear to us.

22 October 2024
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Reply from North Property Group

We're glad to hear you've enjoyed your experience with us! Thanks Shahad.

Rated 5 out of 5 stars

My rent journey was handled seamlessly

My rent journey was handled seamlessly, the staff were helpful with prompt approach to client’s query. Everything was managed professionally and I am quite satisfied with their service.

26 September 2024
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Reply from North Property Group

That's awesome to read, thank you for leaving a great review!

Rated 1 out of 5 stars

Not great👎🏽

Initial viewing was unsuccessful because the agent lied about the house facilities. Where I'm at now is good, thankfully, because the actual agent who saw me that day recommended it. The new place was fine but had issues getting a post box key for about 3months and got charged wrongly for electricity because of zero comms between the agency and the electricity company. So not the best first experiences.

17 October 2024
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Reply from North Property Group

Hi Oluwaseun, we've reached out to your on WhatsApp.

Rated 4 out of 5 stars

I loved how customer service

I loved how the customer service, however I feel there is room for improvement on communication. Communication will help the customer understand the process.

13 September 2024
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Reply from North Property Group

That's awesome feedback, Bessie. We're always striving to provide better services. Thank you for your review!

Rated 5 out of 5 stars

Great Experience

I would highly recommend NPG. The process of renting with them was quick and smooth and I was in the property in just a few weeks. The team have been excellent with any queries I've had. Great experience.

12 September 2024
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Reply from North Property Group

We appreciate your feedback, Ross! We're glad to head you're settled into your property :)

Rated 5 out of 5 stars

great experience

The experience was great, i had some problems at first but they helped me fix them, They were really helpful especially Sera, Thank you so much For everything

13 September 2024
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Reply from North Property Group

It's a pleasure helping you with your queries, Yorsa. Thank you for your feedback!

Rated 5 out of 5 stars

Very professional

Very professional, informative and attentive. Jim was there to support & answer any questions I had! Would recommend!

30 August 2024
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Reply from North Property Group

Thanks for leaving us a great review, Keely.

Rated 5 out of 5 stars

I’ve bought my second property with…

I’ve bought my second property with this company and they helped me start renting my first property out. I definitely recommend, and I will be buying more property in the future with them.

23 May 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review, Zak!

Rated 5 out of 5 stars

Excellent service from North Property…

Excellent service from North Property Group, would highly recommend using their services for your future property management and letting / sales needs.

30 August 2024
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Reply from North Property Group

We appreciate your feedback, Dave. Thanks!

Rated 5 out of 5 stars

Very good customer service

Very good customer service, explained everything very well, very informative. I love the project that they have gone and will definitely take it into consideration for the near future

30 August 2024
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Reply from North Property Group

That's great to read, thank you for taking the time to leave us some feedback!

Rated 5 out of 5 stars

Great experience

Great experience, very friendly and helpful staff

28 August 2024
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Reply from North Property Group

Thank you for the awesome feedback!

Rated 5 out of 5 stars

Excellent communication and guidance…

Excellent communication and guidance throughout the process. My consultant provided a full service and directed me on the best investment for my needs.

I would highly recommend working with North Property Group if you are looking to establish, or build on your portfolio.

30 August 2024
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Reply from North Property Group

Thank you James, appreciate your feedback!

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