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North Property Group Reviews 

1,769
•
TrustScore 4 out of 5

4.1

Investment Service
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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers had a great experience with this company. Many customers frequently praise the dedicated staff and estate agents for their exceptional helpfulness, professionalism, and smooth communication throughout the entire property process. Local people also deeply appreciate the prompt updates and highly reliable support provided during various tenancy agreements and property purchases. Some reviewers were not happy with the poor communication, mentioning that certain staff members and senior managers were unhelpful and dismissive of serious concerns. A few other people also felt that general management was entirely unreliable, experiencing frustrating delays and claiming that customer service dropped significantly once payments were finalized.

What people talk about most

Staff

Users describe ambiguous interactions with staff, reflecting highly divided experiences across different... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of differing... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful interactions both pre and after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very smooth and straightforward with clarifying as we need. From Zacc to Daryl great communication and hospitality Thank you all NPG staff names i can’t remember Manchester team Roseline

Rated 5 out of 5 stars

Right from the beginning when I checked in to the property till I left it everything was very smooth. No annoying paper work. Reporting and sorting an issue out was easy and pretty straightforward as... See more

Rated 5 out of 5 stars

Outstanding Letting Agency This is by far the best letting agency I've encountered in the UK. A special mention must go to Eve Jones. During Tenancy: Eve managed all maintenance issues with i... See more

Rated 5 out of 5 stars

Outstanding Estate Agent – Exceptional Support from Kate I’ve had an excellent experience with this estate agent, and I want to give a special mention to Kate, who helped me so much throughou... See more

Company details

  1. Investment Service
  2. Investment Company
  3. Property Investment
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Rental Agency

About North Property Group

Written by the company

NorthPropertyGroup

North Property Group is the UK’s 93rd fastest-growing private company, recognised by the Sunday Times Hundred 2024. As a market-leading property investment agency, we offer a wide selection of luxury off-plan properties in the UK’s major established and emerging property hotspots. Whether you are an investor or a homebuyer, we have the perfect property for you. Working exclusively for the benefit of our clients, we help you buy, sell, let, or rent premium properties in the best locations across the UK.

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Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(1,769)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, Isla was very polite and very helpful, will definitely recommend!

10 June 2024
Unprompted review
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Reply from North Property Group

Thanks for the lovely review, Amy!

Rated 5 out of 5 stars

Great experience!

Great experience! Thanks NPG for all of your help to answer my queries about a first investment!

7 June 2024
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Reply from North Property Group

Thanks for the great review!

Rated 5 out of 5 stars

Isla was so helpful

Isla was so helpful, she was so approachable and easy to talk to. Helped me with my needs and did it with a positive attitude!

6 June 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Thanks for the great review!

Rated 5 out of 5 stars

Positive Experience

The service received from NPG has been outstanding. In particular, Isla was incredibly helpful and knowledgable over the phone providing an extremely friendly service. Totally recommend!

6 June 2024
Unprompted review
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Reply from North Property Group

Thanks for the great review!

Rated 1 out of 5 stars

Not helpful at all!

They are good when they trying to sell you property. But when it’s done they don’t care about you! Not helping with any requests and ignoring you! Avoid if you can!

North Property Group tried to offer me £100 to chanche review! How anybody can trust them after that? I have screenshots of our conversation. Now they tried to delete my review on Tripadvisor

My experience was my experience. If you improved your service, it’s not related with my experience. Why do I need to delete my review?

6 June 2024
Unprompted review
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Reply from North Property Group

Hi Jelena, As mentioned, your insights have been invaluable, and we’ve worked diligently to improve our services based on the feedback these reviews provide.

Because of the improvements we’ve made, we believe your feedback no longer aligns with the current experience we offer at North Property Group. Hence our offer to remove the review. Kind regards.

Rated 5 out of 5 stars

Isla was fab and very informative

Isla was fab very informative, and friendly when speaking to her over the telphone

4 June 2024
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Reply from North Property Group

That's awesome to hear, thanks for the great review!

Rated 5 out of 5 stars

A great experience

Isla was incredibly courteous and approachable, making an extraordinary effort to help. She took the time to understand my needs thoroughly and provided insightful solutions that exceeded my expectations! Her dedication to ensuring a positive experience is truly commendable.

3 June 2024
Unprompted review
North Property Group logo

Reply from North Property Group

Thanks for the great review!

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