Fantastic customer service. I ordered a ski erg that did not arrive after five days. I contacted the guys at Northern and promptly received a polite and professional response offering a simple solutio... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had spent many hours looking at different suppliers and decided upon the design and reasonable cost of Northern Gym and I am so pleased it did. I ordered the trip grip plates due to the ease of use... See more
Company replied
I had an issue with one of the dumbbells I had bought - the dial on one end wasn’t working properly so the weights weren’t being selected. I contacted Northern Gym and within 30 minutes they responded... See more
Company replied
Ordered a selection of hex weights - better value than looking for a preset range of weights and a brilliant price. Delivered perfectly and very rapidly, kept informed of progress too. Weights are per... See more
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Company details
Written by the company
WE ARE NORTHERN. What started out as an ambition to bring high quality gym equipment to the UK fitness market, very quickly turned into much more. We really value bringing people together through training sessions, competitions and events, helping people hit their fitness goals, while being approachable and friendly – we call it ‘NORTHERN hospitality’. We underpin this with the traits you would expect of any good business – great customer service, fair pricing and a can do attitude when you need help. We’re always looking to improve so any comments, good or bad, would be more than welcome.
Contact info
Unit 3A Holloway Drive, M28 2LA, Manchester, United Kingdom
- team@northerngymequipment.com
- northerngymequipment.com
4.6
Excellent
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
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Very happy with the service provided…
Very happy with the service provided and the product both does what it is supposed to,and is valued for money,I recommend it 👍
15 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your kind feedback! We’re really pleased to hear that you’re happy with both the product and the service provided. It’s great to know the product is meeting your expectations and offering good value for money. We truly appreciate your recommendation and support 👍
John superfast and superhelpful on the…
John was superfast and superhelpful on the customer service. !!!
12 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your kind words and for taking the time to leave this review.
I am really glad I could help and that you had a positive experience with our customer service team. Your feedback means a lot to us.
If you ever need anything in the future, we are always here to help.
Brilliant Service, definitely recommend!
From start to finish it’s been such a pleasure. Quick delivery, any questions John replied within the hour.
Kit arrived and I have no comebacks, top quality kit. Definitely recommend already pointed some friends towards this kit. Already considering some more options for my home gym from Northern gym equipment!
4 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for the fantastic review and for taking the time to share your experience with us.
We’re delighted to hear everything went smoothly from start to finish and that you’re happy with the quality of the kit. I’ll also make sure your kind comments are passed on to John.
It really means a lot to us that you would recommend Northern Gym Equipment to your friends, and we’re excited to help with any future additions to your home gym setup.
Thanks again for your support and enjoy the new equipment!
Excellent customer service
Excellent customer service by Northern (can't say the same for DHL)
After placing a large order with Northern one of my parcels didn't show up, I then contacted their customer service team and another was sent out to me straight away. Couldn't ask for better than that in my opinion.
1 May 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate you taking the time to leave us such a positive review.
I’m sorry again for the issue with the missing parcel and the inconvenience caused during delivery, but I’m very pleased our team was able to get this resolved quickly for you.
Customer satisfaction is extremely important to us, and your feedback means a lot to the whole team here at Northern Gym Equipment.
We hope you enjoy your new equipment and look forward to serving you again in the future.
Quality Equipment
I recently purchased a dumbbell set and a rack.i was vey pleased with how quickly the equipment was delivered, in just a few days from the order date and more impressed with the quality of the equipment.
I highly recommend Northern Gym if you are looking for gym equipment.
30 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your kind feedback!
We’re delighted to hear that your dumbbell set and rack arrived quickly and that you’re happy with the quality of the equipment.
Your recommendation truly means a lot to us and we really appreciate your support. We hope the new setup serves you well for many great workouts ahead!
Great Customer service
Sign up was easy! Got a 15% off code and then when I tried to order something went awry.
No 15% OFF added.
Emailed customer support and the matter was resolved in under 10 mins!
I promptly reordered and the code was applied and I'm now looking forward to some new farmers walks so I can build traps like a savage!
Thanks Ryan awesome customer service!
11 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thanks so much for the awesome review!
I’m really glad we could get the discount code sorted quickly for you and get your order through successfully.
Those farmers walk handles are going to be brutal in the best way possible, savage traps incoming! 💪
We truly appreciate your support and hope you enjoy the new gear once it arrives.
Really pleased with these adjustable dumbbells and good customer service
Really pleased with these adjustable dumbbells. I looked at lots of different brands before I bought and this pair had the most suitable weight increments for my needs - 1.5/2.5/3.5/4.5/6/7/8/9/10.5/11.5/12.5.
They are a bit bigger that non-adjustable dumbbells, so can seem a bit unwieldy on first use, but once you've got use to this they are fine.
They seem sturdy and well-made (unlike some other brand reviews I read) and the weight-changing dial seems to work well.
Extremely happy and am using these every day.
The website was easy to use and my order arrived quickly.
24 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for the detailed and thoughtful review! We’re delighted to hear the adjustable dumbbells have been such a great fit for your training needs and that the weight increments worked perfectly for you.
We really appreciate you highlighting both the sturdy build quality and the smooth weight changing mechanism, as that’s exactly what we aim to deliver. Adjustable dumbbells can definitely feel a little different at first compared to fixed weights, so it’s great to hear you quickly got comfortable with them and are now using them every day 💪
We’re also pleased the ordering process and delivery experience met expectations. Thank you again for your support and recommendation!
Insane Prices, Sexy Equipment, Indestructible 💪
Stumbled across Northern on Instagram and was instantly hooked on the design of the equipment. This then led me to check them out and was then blown away by their prices, so ordered some equipment straight away. It then arrived in no time at all which was impressive and when I unboxed it I was buzzing! I got to work with it right away and I’m finding this stuff is indestructible. Would highly recommend this to anyone. Nice one Northern 💪.
27 April 2026
Unprompted review
Reply from Northern Gym Equipment
What an amazing review, thank you so much! We love hearing that you discovered us through Instagram and that the design and pricing caught your eye straight away.
It’s even better to know the delivery impressed you and that the equipment lived up to expectations once you got training with it. Built to last is exactly what we aim for 💪
We truly appreciate the recommendation and support. Enjoy the gains and welcome to the Northern family!
Great quality fitness equipment
Great quality fitness equipment. Fast delivery service and good value for money. Bought to help get fit and stronger for Royal Marines pre joining fitness assessment
10 May 2026
Unprompted review
Reply from Northern Gym Equipment
We really appreciate your fantastic feedback! It’s great to hear you’re happy with the quality, delivery service, and value for money.
Best of luck with your training and preparation for the Royal Marines pre joining fitness assessment 💪 We’re proud to be part of your fitness journey and wish you every success moving forward!
Great quality competition kettlebell
Great quality competition kettlebell. I ordered on a bank holiday, in a sale and the products were still here on the second day on their 2-5 working day postage. Can’t wait to buy the full set!
3 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for the amazing feedback! We’re delighted to hear your competition kettlebells arrived so quickly, especially over the bank holiday period and during our sale. It’s great to know you’re happy with the quality, and we can’t wait to help you complete the full set in the future 💪
Enjoy your training and thank you again for choosing Northern Gym Equipment!
Ryan helped sort some discount out for…
Ryan helped sort some discount out for me when the advert wasn't very clear. He was very helpful.
8 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thanks so much for your feedback, we really appreciate it.
I’m glad He was able to help get everything sorted for you and clarify the discount issue. Thank you again for choosing Northern Gym Equipment and for taking the time to leave a review.
Excellent after sales support
I had a slight issue with an item id purchased, so I logged a ticket with support and an hour or so later they’re contacted me with a solution that worked. Excellent customer service response from John.
5 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for sharing your experience, we really appreciate it.
Great to hear the issue was resolved quickly and that the solution worked for you. We’ll make sure John sees your kind feedback as well.
Faulty item returned after a fight to…
Faulty item returned after a fight to do it and now they have it I can’t get refunded everyday I’m
Lied to and no refund.
Avoid these cowboys as so bad
Warranty period for gym floor is 90 days although uk law is 12 months lol
Still not been refunded and told I would be refunded 3 weeks ago so stop lying on here and refund me and I will stop here as your conning people ! Still no refund told they can’t refund me today ?
Con artists
5 May 2026
Unprompted review
Reply from Northern Gym Equipment
Just to follow up and confirm, the issue has now been fully resolved and was also explained to you over the phone. We were able to successfully process the refund on our side.
There was a temporary issue with PayPal during the initial processing, which caused the delay, however this has now been corrected.
We have also sent you a separate email confirmation for your records.
Very helpful & responsive especially on…
Very helpful & responsive especially on a Sunday.
3 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your kind feedback, we really appreciate it.
We’re glad we were able to help and respond quickly when you needed us. It’s great to hear you had a positive experience with our team.
Brilliant Customer care and great prices
Ive ordered from here twice and received great products with fantastic customer service both times. The prices or weights can be astronomical across the Internet, but northern seem to be the most competitive and the quality isnt poor like you'll find from some others.
I recently had an issue with a discount code not working, but after reaching out to their team, Armie sorted it instantly and was very friendly and efficient. The customer service has been brilliant.
3 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your amazing feedback and for coming back to order with us again, we really appreciate your continued support.
We’re glad to hear you’re happy with the quality and pricing of the equipment, and it’s great to know Armie was able to sort out the discount code quickly for you. We’ll be sure to pass your kind words on to her.
It means a lot to hear such positive comments about both our products and service. If you ever need anything in the future, we’re always here to help.
Northern Gym Gym Mat
I bought a gym mat and am impressed by the quality. Delivery was quick too.
22 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your kind feedback, we really appreciate it.
I’m glad to hear you’re impressed with the quality of the gym mat and that the delivery was quick.
We hope you enjoy using it, and if you need anything else, feel free to reach out.
Everything I ordered arrived quickly…
Everything I ordered arrived quickly and was solid equipment yet most of it was significantly cheaper than the competitors! Will definitely be buying from Northern next time we need to up the weights.
22 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your fantastic feedback, we really appreciate it.
We’re glad to hear everything arrived quickly and that you’re happy with the quality and value of the equipment. It’s great to know we’ve been able to offer something competitive for your home gym setup.
We look forward to supporting you again when you’re ready to add more to your setup.
Superb!
Super fast delivery and product competes with those £200 more expensive. Highly recommended.
20 April 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your great feedback, we really appreciate it.
We’re pleased to hear you’re happy with the quality and value of the product, as well as the fast delivery. It’s great to know it compares well with higher priced options.
Thank you for the recommendation, it means a lot to us.
Items were well-priced and very good…
Items were well-priced and very good quality. Items were delivered within a couple of days. Would recommend Northern for your home gym equipment.
2 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your kind feedback, we really appreciate it.
I’m glad to hear you’re happy with the quality, pricing, and quick delivery. It’s great to know everything met your expectations.
Thank you as well for the recommendation, it means a lot to us.
Top quality gym equipment and an…
Top quality gym equipment and an extremely reasonable price. Delivery super quick and the communication from the team from start to finish was excellent. Will be ordering more equipment very soon.
2 May 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your fantastic feedback, we really appreciate it.
We’re delighted to hear you’re happy with the quality of the equipment, the pricing, and the service you received from the team. It’s great to know the delivery and communication met your expectations from start to finish.
We look forward to helping you with your next order very soon.
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