Fantastic customer service. I ordered a ski erg that did not arrive after five days. I contacted the guys at Northern and promptly received a polite and professional response offering a simple solutio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had spent many hours looking at different suppliers and decided upon the design and reasonable cost of Northern Gym and I am so pleased it did. I ordered the trip grip plates due to the ease of use... See more
Company replied
I had an issue with one of the dumbbells I had bought - the dial on one end wasn’t working properly so the weights weren’t being selected. I contacted Northern Gym and within 30 minutes they responded... See more
Company replied
Ordered a selection of hex weights - better value than looking for a preset range of weights and a brilliant price. Delivered perfectly and very rapidly, kept informed of progress too. Weights are per... See more
Company replied
Company details
Written by the company
WE ARE NORTHERN. What started out as an ambition to bring high quality gym equipment to the UK fitness market, very quickly turned into much more. We really value bringing people together through training sessions, competitions and events, helping people hit their fitness goals, while being approachable and friendly – we call it ‘NORTHERN hospitality’. We underpin this with the traits you would expect of any good business – great customer service, fair pricing and a can do attitude when you need help. We’re always looking to improve so any comments, good or bad, would be more than welcome.
Contact info
Unit 3A Holloway Drive, M28 2LA, Manchester, United Kingdom
- team@northerngymequipment.com
- northerngymequipment.com
4.6
Excellent
382 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kettlebell order
I’ve ordered a few kettlebells which have all been great! Unfortunately on my most recent order the package had been damaged in transit but I got in contact and they swiftly sent another, great customer service!
9 July 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your feedback.
We're delighted to hear you've been happy with your kettlebells and that our team was able to resolve the issue with your recent order quickly. While we're sorry your package was damaged in transit, we're pleased we could get a replacement sent out promptly.
We really appreciate your support and look forward to serving you again in the future.
I just wanted to say a huge thank you…
I just wanted to say a huge thank you to Ryan at Northern Gym Equipment for his excellent customer service. He was friendly, professional, and incredibly helpful throughout, keeping me updated and making the whole process as straightforward as possible.
A real credit to Northern Gym Equipment, I wouldn’t hesitate to recommend them and will happily shop with them again in the future.
8 July 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you had a positive experience with us and that Ryan was able to provide friendly, professional, and helpful support throughout the process. Keeping our customers informed and making everything as smooth as possible is always our goal, so it's great to know that this made a difference.
Your recommendation means a lot to the team, and we truly appreciate your support. We look forward to welcoming you back to Northern Gym Equipment in the future.
Excellent customer support
Evri lost my parcel and I had no luck with their customer support. I contacted Northern Gym Equipment’s support email and they are very prompt with replying. I was able to get a replacement within 3 days. Items I ordered were good quality and great price
1 July 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave us such a great review.
We're sorry that your original parcel was lost by the courier, but we're pleased our customer support team was able to get a replacement arranged quickly for you.
It's also fantastic to hear that you're happy with the quality and value of your items. Your feedback means a lot to us, and we truly appreciate your patience and support.
We hope you enjoy your new equipment, and we look forward to serving you again in the future.
Great quality dumbells good staff too…
Great quality dumbells good staff too id like to thank John for staying with me and relying quickly while my parcels got lost with the courier 5 star service will shop woth again
6 July 2026
Unprompted review
Reply from Northern Gym Equipment
We're delighted to hear you're happy with the quality of your dumbbells and the service you received. Although we're sorry your parcels were lost by the courier, it's great to know that John was able to support you throughout the process with quick responses and regular updates.
Your kind words mean a lot to the team, and we truly appreciate your patience and support. We look forward to welcoming you back again soon!
Great kit and great customer service too!
Been buying my weights here for some time, but this time the DHL lost them in their depot. The customer team at Northern were lovely and swung into action as soon as I contacted them on Friday afternoon and rushed me through a new order. What a brilliant team and super friendly too!
6 July 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your continued support and for taking the time to leave such a fantastic review!
We're really sorry that your original order was delayed after being misplaced by DHL, but we're delighted to hear that our team was able to get everything sorted quickly for you. It's wonderful to know that our efforts and friendly service made a positive difference during what was a frustrating situation.
We truly appreciate your loyalty and look forward to helping you with your future training needs. Enjoy your new weights! 💪
I had an issue building up my Ski erg…
I had an issue building up my Ski erg and sent an email asking about what to do and was responded to quickly
12 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your review!
We're pleased to hear that your enquiry was responded to quickly and that we were able to assist you with building your SkiErg. We understand that assembly questions can be frustrating, and we're always happy to help get you up and running as smoothly as possible.
We appreciate your support and hope you enjoy your SkiErg. If you ever need any further assistance, please don't hesitate to get in touch.
Great experience ordering from…
Great experience ordering from Northern. High quality dumbbells at a good price, delivered very quickly and well packaged to arrive in perfect condition. Special mention for excellent customer service from Armie: very responsive, polite and genuinely helpful - a credit to the company. Northern will be my first choice for future orders.
2 July 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your wonderful review!
We're delighted to hear that you had such a great experience with us and that you were pleased with the quality of the dumbbells, the competitive pricing, and the fast, secure delivery.
A special thank you for your kind words about Armie. We'll be sure to pass on your feedback, and we're certain it will mean a great deal. Providing responsive, friendly, and helpful service is something we take great pride in.
We're truly grateful that Northern Gym Equipment will be your first choice for future orders. We look forward to serving you again.
The kettlebells I ordered have a high…
The kettlebells I ordered have a high quality finish with coloured bands to help identify the weight. There was also a 3 for 2 offer which saved over £40 on an order which would have been £150 representing a really good discount. The delivery was quick and efficient. I guess now they’re here the real work begins.
22 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for your fantastic review!
We're delighted to hear that you're happy with the quality of the kettlebells and that the coloured bands make it easy to identify the weights. It's also great to know you were able to take advantage of our 3 for 2 offer and enjoy some great savings.
We're pleased the delivery was quick and efficient. Now it's time to put those kettlebells to good use. We wish you all the best with your training and hope they serve you well for many workouts to come.
Thank you for choosing Northern Gym Equipment. We look forward to serving you again in the future.
I am happy to report that although…
I am happy to report that although there was a problem with a missing kettle bell, John sorted it quickly. I had ordered 3 kettle bells. They were sent in 2 packages. The first package was delivered with 2 kettle bells in it. The courier then said they had delivered the second package of a single bell but I couldn't find it and there was no pic (I was at home at the time they said they allegedly delivered). I contacted Northern Gum Equipment and John sorted out a replacement bell which was delivered the next day. I got replies to my emails very quickly (even at 7pm). I had been worried because of some of the reviews I read but I have not found any problems with the company and the kettle bells are really good quality and the weight is spot on (I weighed them when I got them).
Thanks, I'll use again!
2 July 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share such a detailed review.
We're sorry for the issue with the missing kettlebell and understand how concerning it must have been, especially when the tracking showed it as delivered. We're pleased that John was able to resolve the matter quickly and arrange a replacement for you the very next day.
It's great to hear that you were happy with the communication, the quality of the kettlebells, and that the weights met your expectations. Your feedback means a lot to us, and we're especially grateful that you gave us the opportunity to put things right.
Thank you again for your trust and support. We look forward to serving you again in the future.
Amazing customer services
Amazing customer services provided by Northern Gym Equipment. I had an issue with delivery from a 3rd party supplier and didn’t get my order. I contacted NGE directly and they investigated the issue immediately. Whilst investigating they took it upon themselves to reissue my order direct to my house and would resolve the other matter with the other supplier. Would highly recommend this company 👍 Neil, Bangor NI
3 July 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your experience, Neil.
We're delighted to hear that you were happy with the service you received. We understand how frustrating delivery issues can be, so we wanted to make sure you received your order as quickly as possible while we handled the matter with the third party supplier.
Your recommendation means a great deal to the whole team, and we truly appreciate your kind words. We hope you enjoy your order, and if you ever need any assistance in the future, we're always here to help.
Great quality kettle bells
Great quality kettle bells, good price point, prompt delivery...
24 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave us a 5 star review.
We're delighted to hear that you were happy with the quality of your kettlebells, found them to be great value for money, and that your order arrived promptly. It's always rewarding to know we've met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Great customer service
Great customer service, my dumbbells never arrived and courier advised to contact sender, they answered my email in two hours and sent replacements within five days, very well handled by Carl/ Ryan
19 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to share your experience.
We’re really sorry to hear about the initial delivery issue, but we’re glad we were able to resolve it quickly for you and get the replacements sent out. It’s great to know you were happy with the response time and how it was handled.
We really appreciate your kind words and support.
Excellent Quality
Bought a few kettlebells from them. Excellent quality. Will buy more from them again.
8 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you’re happy with the quality of the kettlebells and that you had a good experience with your purchase. It means a lot to know you’d consider buying from us again.
We appreciate your support and look forward to serving you again in the future.
Great deal.
Great deal.
The weights are really good quality
Very happy with my purchase
1 July 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you’re happy with the quality of the weights and that you got a great deal on your purchase. It means a lot to the team to know everything met your expectations.
We appreciate your support and hope you enjoy your new equipment.
Evri seemed to mis-place my plates so I…
Evri seemed to mis-place my plates so I got in touch with Customer Service at Northern who responded promptly. Plates arrived a couple of days later.
20 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that your plates arrived shortly after you contacted our customer service team, and that the issue was resolved quickly for you. We always aim to sort delivery problems as fast as possible, so it’s great to know this was handled well.
We really appreciate your support and kind words.
Great equipment
Great equipment, good price and made even better with the 3 for 2 deal. Rapid delivery ahead of schedule. Delighted 🤩 💪🏻
22 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave such a fantastic review.
We’re really pleased to hear you’re happy with the equipment, pricing, and delivery service, especially getting it ahead of schedule. Your feedback means a lot to the team.
Enjoy your new setup and thanks again for your support.
Chosen after a bad experience with a competitor
I chose Northern Gyms after a bad experience with a competitor, explained my situation, they reassured me that the item I wanted was in stock and could be dispatched as soon as an order was placed. I received my product within 48 hours of ordering.
26 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you for sharing your experience! We're really pleased we could provide the reassurance you needed after your previous experience and get your order to you so quickly.
It's great to hear your product arrived within 48 hours and that we delivered on our promise. We truly appreciate your trust in Northern Gyms and hope you're enjoying your new equipment.
We look forward to serving you again in the future!
Best in class
I was flooded with adverts for kettlebells when I started looking and each time went back to Northern Gym Equipment. From the moment I hit order everything was just great. Communication, speed of delivery, quality of the product and value for money - all just first class! Thanks!
17 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your fantastic review!
We're delighted that you chose Northern Gym Equipment and that we could exceed your expectations. It's great to hear that our communication, fast delivery, product quality, and value for money all stood out.
Your support and recommendation mean a great deal to us. We hope you enjoy your kettlebells, and we look forward to helping you with your fitness journey again in the future!
Incredible quality equipment plus top notch CS
When I found this company I was worried that the quality wouldn’t be good. I was so wrong! The dumbbells are incredibly premium quality (easily the same as brands double the price).
They were shipped really quickly. But most importantly, I had ordered the wrong rack, and yet the customer service was second to none.
Answered my emails within minutes, were so helpful and polite, and couldn’t have been better! All sorted, return made, refund done and all so seamlessly.
I’m very impressed. Well done Armie and John who helped me.
26 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for your fantastic review!
We're thrilled to hear that our dumbbells exceeded your expectations and that you're happy with the quality and value. It's also great to know your order arrived quickly.
We're especially pleased that Armie and John were able to make the exchange and refund process smooth and hassle free. We'll be sure to pass on your kind words to them. I'm sure they'll be delighted to know their support made such a positive impression.
Thank you for choosing Northern Gym Equipment. We truly appreciate your support and look forward to serving you again!
5 star customer service
My original order unfortunately went missing in transit, but as soon as I contacted Northern Gym, Arthur was on the case. He sorted everything out the very same day, and a replacement order was with me within 48 hours.
I can’t praise Arthur highly enough. He is by far one of the nicest customer service people I’ve ever dealt with—kind, understanding, professional and incredibly efficient. He kept me updated throughout and made what could have been a frustrating experience completely stress-free.
The level of customer service was outstanding from start to finish. It’s rare to come across someone who genuinely cares about their customers, and Arthur is a real credit to Northern Gym.
I wouldn’t hesitate to recommend Northern Gym and will happily buy from them again. Thank you, Arthur, and the whole team!
26 June 2026
Unprompted review
Reply from Northern Gym Equipment
Thank you so much for taking the time to leave such an amazing review!
We're sorry your original order went missing in transit, but we're delighted Arthur was able to resolve everything quickly and get your replacement to you without delay.
Your kind words about Arthur mean a great deal. We'll be sure to pass your feedback on to him, as we know he'll really appreciate it. Providing friendly, efficient, and stress free service is exactly what we strive for, so it's wonderful to hear we delivered that experience.
Thank you for your recommendation and for choosing Northern Gym Equipment. We look forward to serving you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.