Norstatpanel - UK Reviews 60

Everything works fine until you try to redeem your points voucher. They send you through a minefield of different hoops just to get to the right landing page. Then they check your email as a security check, and after this you need a security check to check your security check. When you get past that nonsense, you have to go through some more hoops and security checks. Finally, you get to click on a link that lets you view the voucher, (mine was for Sainsburys), and this sends you to yet another link. When I landed on this page, a message appeared that confirmed that no such voucher existed on their database. There is a link for customer service which requires...of course... a security check. In the end I cancelled the account, as I think I will die before I am paid out this pittance.

After many years and VIP level my account was deactivated without notice. No replies to emails asking for reason. I am also owed £25 from them for completing the Bavora drinks diary for which they would have been paid.

Appalling company. Freeze your account regularly, do not advise, then up to you to unfreeze. Closed my account without informing me after many years satisfactory input. Why? My brain works too quickly, I fill in surveys faster than others. They have stolen my earnings. Avoid this company at all costs ....Robbers.

As this seems to be the only way to get any communication back from Norstat- over 2 weeks ago I completed a week long drink diary for the company Bevora who were paying £25 for this. I was told I would receive the incentive a couple of days after completion. I have not received this and Norstat have not responded to any further messages from me requesting this. I have had to contact Bevora and explain that Norstat are not paying me the incentive and ignoring my requests. Norstat as I'm sure you'll read this, kindly pay me for what I have done as I'm sure your client has already paid you, or I will have to go back to the MRS and complain yet again. It's a little embarrassing for you that I have to go to your client like this because you are seemingly incapable of upholding your end of the deal and compensating your panelists promptly, and I have made sure to let them know you have form for this and they should consider carefully who they use to conduct their research in future.

Froze and deactivated my account bunch of scammers wouldn't recommend them! They stole all my hard earned coins from my account and I couldn't redeem them in time unfortunately

Using a different email to write this review so they dont spam my email or try to bully me to take this down. AVOID

Until now i've been very happy with this company, the survey are good to do but the last survey i done was spread over a week worth 75 coins which i have completed but i keep getting emails telling me to complete it, if you click on the email to take you to the survey its reads completed, i have tried to contact customer support but they just don't reply. Very disappointing.

It's a very nice and great to each and everyone

Wow great very nice awesome job the company is doing great 👍

Avoid this company at all costs. They get all your data and survey responses to be told you are, conveniently, not a match. Its amazing how you are only never a match when they get all your data, responses and information for their clients and then say you are not a match when youve fully, honestly and accurately completed their survey. Ive reached out to the several companies i take their surveys with and in every case i have my points awarded, as i screenshot the completed survey page and time spent on it. I suggest you all do the same. I have strongly recommended the sites remove norstat panel from their platforms. This proves this company is nothing but fraudulent. In any other industry they would be fined and have their lisence revoked.

I was with Panelbase before Norstatpanel took them over and was a little worried the experience may have suffered,I need not have worried. Certainly one of the top two or three survey sites I have come across.

After 2 successful redemption, they locked my account when I had 100 points, that's equivalent to £10, do I was ready do redeem another gift-card, but they deactivated my account in the meantime, don't recommend this company

Usually the support team are really good and efficient and reply within a day or so.
I contacted them over two weeks ago nearly three weeks ago to address a concern regarding not receiving points for a survey I took a while back and they said they would contact the project manager to look into it and get back to me.
They still haven't got back to me even after multiple follow up emails and sending in a second support ticket via there website.
I feel the amount of time I've waited for a response I deserve extra incentive.
Please respond. Overall your surveys are decent and has good incentive for the time spent. The rewards have great variety and recently i've been getting a greater amount of surveys to reach the threshold quicker.
There are so many positives and I want to give at least 4 stars but your support needs to make things right and at the very least award my incentive deserved.
EDIT - Support have been in touch recently and the project manager has finally awarded my deserved points for survey completion.

I've been a member of norstatpanel for a year, and everything was fine before. However, a month ago, when I tried to redeem a gift card, a message appeared: "Your transaction is temporarily on hold for a standard quality check. We periodically review survey responses to ensure fairness and accuracy. This process typically takes up to 48 hours, after which you will be able to redeem your coins as usual. Thank you for your patience!" Even today, I still can't redeem it. It's been a whole month. Can you give us a reasonable explanation in front of everyone?

I have been completing surveys for many years before it was Norstapanel
Very annoyed to have had my account frozen and been accused of fraud
They have upheld their decision and closed my account and I have forfieted any rewards
I have not now or ever committed any act of fraud

Had nearly £30 in my account,then out the blue my account has been frozen.Contacted Norstar who then tell me my account has been deactivated in accordance with our terms and conditions with the forfeit of all rewards 🤬🤬

I keep getting rude emails from you stating your unhappy with my survey answers which by the way are ALL TRUTHFUL. IM NOT A CHILD PLEASE STOP BEING RUDE TO ME OR I WILL GO SOMEWHERE ELSE HAPPILY!!!

When I redeemed a gift card, it prompted that the account needed 48 hours for review. I waited patiently for 48 hours, but the review still failed. So I waited almost a week and went to redeem the gift card again, but it still showed that it was under review. I consulted customer service, and they asked me to submit some bills to prove my identity. I submitted it as required, and then there was a long wait. I urged them again and again, and waited for a week, but still no response. I was so disappointed. If I didn't consult them, I would never know that there was an abnormality in my account. It only appears when I redeem it in the store, so they blocked my account a long time ago without notifying me, and kept asking me to complete questionnaires until I reached the threshold for redeeming rewards, and then they notified me of the abnormality in my account. Then there was no way to appeal, so I had to consult customer service again to find out how to appeal. They make the process complicated and make users tired.

I had a good experience all this while ad I really love using this survey cos they were aways handy when I need something out of my budget and I was always honest with my opinion I've been using them for years now ...and not until now I completed a survey which was a 180 coins and I was waiting for a couple 20 coins to reach my limit to redeem for an apple card but all of a sudden I got blocked ..frozen at first then blocked ...please I would love to have a review on that I didn't violet any rules I know of ..and please I'm kinda stuck and I really need that money please..thanks you I hope you rely

I had been filling in surveys for years with this company without problems until the past 2 months and upon contacting the customer support things were good but now it's just ignorance whom ever is now in charge or doing even the customer service is a joke.

For years I've been at the VIP level, never had a warning, done the trails, ran the apps, did the completion, granted you weren't flooded with surveys and some were long but things built up over time. For most of the time, it went OK - even though at times survey glitches were very common, they used to have actual humans responding to reports.

Well, now it seems Norstat has turned into the other survey companies that just rip you off and reply with a generic AI reply. I can now add my name to all those who have been falsely accused of things and yet this company still wants you to keep their apps installed and running, browser plugins running so they can take your information while telling you they deactivate your account and don't present evidence of things and the cash out system when it works is just as bad.

Now they steal your credits, AI generated reply and you can tell it's generic as past reviewers here and on other sites have shown. Even more so you get the default "our terms are violated" and you know that's a load of rubbish as after years of use and being a VIP to be treated like this is disgraceful and interestingly the so-called terms are nowhere on the site so you'd know other wise.

I ask twice for detailed information, and every time I only get the same bot message. It's impossible to get through to a human being and their support pages are severely lacking in information nowadays as well.

Be warned: Norstatpanel now falsely accuses you of wrong doing but refuse to tell you what triggered the actions they take and claim you've committed, and it appears to be triggered by an attempt to redeem the credits you earned or something else. The generic message along with everything else and they can't contact you with basic information yet their AI message claims the damage control excuse.

If people's accounts are being automatically deactivated for some AI generic reason and there is no human to contact especially after years of loyalty it says plenty to how far this company has fallen.

Massive ripoff!

And like the rest I'm sure I'll get an AI generated reply claiming to be from a human employee with another generic message on here telling me to contact support which again will be an AI generated message.

***EDIT and Additional: To Millie***
Tried over the past several days to reply and tried a direct contact and got a "so-called" real person and what a shock, not! You've said her you have contacted Trust for information, no response from Trust to me about any information.

I tried a direct to Norstat UK and not surprising I got the same reply as the generated and not surprised got the exact same generic reply almost word for word including claiming the generic privacy policy that isn't even on your site.

What's even more disgusting is the fact you are still earning credits from me and applications with third party companies that were linked to Norstat.