Norsegarde Reviews 

164
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their lovely appearance, excellent craftsmanship, and unique designs. Many people are very satisfied with the quality, noting the durability and intricate detailing of items like rings and bracelets. Reviewers also frequently commend the exceptional customer service, mentioning quick responses and professional assistance in resolving issues. However, some customers experienced issues with product quality, such as items breaking shortly after purchase or having rough edges. There were also occasional concerns regarding order and delivery, with some reporting long shipping times or not receiving their items as expected.

What people talk about most

Product

Consumers find product to be positive, with many expressing extreme happiness with the appearance and quality... See more

Quality

Customers generally express satisfaction with the quality of items, often describing them as beautiful,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the ease of ordering, prompt... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising fast shipping and quick... See more

Customer service

People report positive experiences with customer service, highlighting its exceptional quality and quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was great at resolving an incorrect item being sent and replaced it free of charge. Lovely products and decent quality, only a star less as the jewellery arrives in a nice custom bag... See more

Rated 4 out of 5 stars

I am very appreciative of the crucifix figure, it is a very fine piece. The leather chain is also fine. However, two days after I had received the necklace I was wearing it and it broke. I went to a j... See more

Rated 3 out of 5 stars

The pendant itself looks nice and is supposedly sterling silver, but the chain is just a cheap looking stainless steel one. It was shipped from China and honestly doesn’t feel remotely worth the £65+... See more

Rated 5 out of 5 stars

I got the Fenrir Sun eater ring and a Necklace with Dagger like pendant and a white gem stone (don't remember the name). I got bith of them as a Bithday Gift for my Parents, both were absolutely incre... See more



Contact info

4.0

Great

TrustScore 4 out of 5

164 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(164)

74 reviews in the last 12 months

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Rated 1 out of 5 stars

Broken already :(

Had my Black Braided Necklace with Lobster Claw Buckle for around a month now and it has already broken. Would no reccomended this company, seems cheaply made.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I have bought 2 items from norsegarde - a braclet for my brother which he loved, and very expensive odins hammer for my partner. Delivery issues with the hammer! - the carrier, not norsegarde. DPD left it at pick up point and did not notify me abd it disapeared into the ether. Norsegarde Customer services were brilliant - they replied to my query emails very promptly, and sorted the problem out. Eventually providing a replacement sent by another carrier. Partner got xmas present a but late but was very impressed with his hammer which will sit in pride of place in his workshop Well done all at norsegarde and thank you

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Thank you for the attentive care at…

Thank you for the attentive care at Norsegarde! Bought a ring with an engraving, and I have an unusual nickname that everyone mistakes for a spelling error. Norsegarde was attentive enough to contact me and ask if the engraving was correct. While it wasn't necessary their attentive service was much appreciated!

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Great gift for my son...

Great gift for my son. Really appreciate the sturdy steel the ring I bought is with. Its design is wonderful and very detailed. My son always opens his beer bottles with his rings, and they often bend or break. So far the ring is holding up well no bends or scratches. Hope it survives until the end of year fingers crossed

4 January 2025
Unprompted review
Rated 2 out of 5 stars

Chinese wholesale goods

I ordered a bracelet, but after looking at the reviews on this site, I looked on a well-known Chinese wholesale site I saw the exact same bracelet for a FIFTH of the price. I immediately canceled my order, and due to the quick service and refund, I give two stars.

1 January 2025
Unprompted review
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Reply from Norsegarde

Hello, thank you for your feedback. We understand how important the origin and craftsmanship of our products are to our customers. Detailed information about the origin and manufacturing process of all our product categories can be found on the Frequently Asked Questions page of our website.

All of our ready-to-ship items are sourced exclusively from several trusted private manufacturers with whom we’ve built long-standing relationships, and shipped from our warehouse. This ensures that every product meets our high standards for quality and attention to detail. We do not source any products from generic B2B websites.

Rated 1 out of 5 stars

China dropship quality

Posing as a high quality company they just dropship their items from China. The wooden box they send it in is the cheapest possible. Also having my doubts about the actual “sterling silver” amount of the item….

Not a problem if they would say so on the website. As I can’t be bothered by sending it back and going through the hassle I won’t return what I bought, but surely will never buy there again!!!

24 December 2024
Unprompted review
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Reply from Norsegarde

Hello, thank you for your feedback. We understand how important the origin and craftsmanship of our products are to our customers. Detailed information about the origin and manufacturing process of all our product categories can be found on the Frequently Asked Questions page of our website.

Your item was shipped from our warehouse and was not dropshipped. We carefully vet all our partner manufacturers to ensure that every product matches its advertised appearance and material. If you have concerns about the material used in your piece, we recommend having it verified by a local jeweler.

Rated 2 out of 5 stars

Ordered 2rings

Ordered 2rings - definitely from China ( tracked ) and quality is ok but not worth what I paid. Won’t be back.

9 December 2024
Unprompted review
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Reply from Norsegarde

Hello, thank you for your feedback. We understand how important the origin and craftsmanship of our products are to our customers. Detailed information about the origin and manufacturing process of all our product categories can be found on the Frequently Asked Questions page of our website.

Steel jewelry is exclusively produced in the Asia region, where specialized factory facilities for molding and crafting steel jewelry are situated. Our ready-to-ship jewelry is dispatched from our Hong Kong warehouse and delivered worldwide, free of duties and taxes for recipients.

Rated 1 out of 5 stars

Bad Quality! RUN

Selling 30-50 EUR Items that you can find anywhere with 2 or 3 EUR.
They claim their product are high quality, in fact, quality is so bad, and doesn't follow the product's images displayed on their website.
As they mentioned, they ship it from China, which we all know Chinese products sucks in quality.
Maybe they got me this time, but I will make sure no one falls for this.

19 November 2024
Unprompted review
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Reply from Norsegarde

Hello, thank you for your feedback. While some of our products are manufactured in the Asia region, we place a strong emphasis on production quality when selecting our inventory, ensuring it meets higher standards compared to lower-priced alternatives. We stand by the quality of our products, so if the item you received has any issues or does not match the displayed photos, please don't hesitate to reach out to our customer service. We will also thoroughly review your order and investigate the product for any potential quality concerns.

Rated 5 out of 5 stars

Great product, service and quality for custom products

Ordered a handmade golden Amulet. Communication: very quick reply on e-mail questions. FedEx shipment was flawless. Ordered on 2nd of September. They say 10 days making process and 10-20 days shipment. Today (20th) the package arrived at my doorstep. Well packaged, beautifully made (!). Extremely happy with it. Would recommend the tailored products wholeheartedly.

20 September 2024
Unprompted review
Rated 1 out of 5 stars

Poor products and customer service!!

My girlfriend got me the Fenrir arming for my 40th birthday. I was really happy with it up until the 14th July when it snapped in half while I was wearing it.
Now their website says it’s hand made but looking at where it broke it looks like it has been cast. When we contacted them about it, they said it was where I had been bending it to take it on and off. I had only taken it off twice in the few months I’ve had it. Despite it having a lifetime guarantee they won’t do anything! To help but given us a discount voucher for another purchase. I can honestly say I will not be shopping there again!!!! If I could give them half a star I think that would be too generous.

6 April 2024
Unprompted review
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Reply from Norsegarde

Hi Matt, thank you for sharing your experience and we regret the dissatisfaction caused. We want to clarify that the bracelet purchased is not from our handcrafted collection and it has a solid cast frame (meaning cast in one solid piece), which is industry standard for the typical armlet and cuff jewelry.

This type of cast frame does not have seams or weak points that would typically cause breakage due to a manufacturing fault. The snap of the solid frame likely occurred due to repeated bending or using excessive force, which is not recommended for any type of jewelry.

Additionally, we do not advertise a lifetime guarantee for our jewelry. Proper care and wear practices are essential for the longevity of any jewelry piece, especially those made from softer precious metals.

While we don't offer an extended warranty for accidental damage or improper use beyond our standard warranty period, we do provide a significant discount for a replacement copy if desired. The original item can also be repaired by a jeweler, though repeated improper use may weaken the metal further and cause additional breakage.

While we couldn't reach a positive resolution in this case, we appreciate your feedback and remain dedicated to improving our service and products.

Rated 5 out of 5 stars

Excellent customer care service from…

Excellent customer service from Norsegarde. I completely messed up a return and sent a product from another company to their returns address in error. They could not have been more helpful and maintained communication throughout. I received my item back from them in good time. Most companies would have washed their hands of it as it was my mistake entirely. I would happily deal with them again and recommend their customer care.

26 June 2024
Unprompted review
Rated 3 out of 5 stars

Norsegarde are not based in Ukraine

Norsegarde are not based in Ukraine. They claim to ship all their items from there, but a pendant that I have ordered has been tracked to China.

I regret ordering from them.

5 June 2024
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Gary, thank you for your review. Only our premium products advertised as 'Handcrafted' in their name are handmade by individual artisans from Ukraine and shipped directly from the workshop.

This information is clearly outlined on our 'Meet the Handmade Workshop', Frequently Asked Questions, and shipping information pages. Additionally, we have separate, clearly identified 'Handcrafted' collection pages for those interested exclusively in artisan-made jewelry.

The other items, including all stainless steel jewelry, are factory made within the Asia region by several small manufacturers equipped for this jewelry type and shipped from our warehouse.

Rated 1 out of 5 stars

One-sided jewelry! Would not recommend!

I have ordered jewelry for my son's birthday - it was absolute fake, a cast job that only had one side similar to the picture!

12 April 2024
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Genadi, thank you for your feedback. After looking into your order, the purchased pendant is designed as a single-sided piece, as per its advertised description. If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer service.

Rated 1 out of 5 stars

Don't fall for this!!

Don't fall for this!!

They buy items off alibaba.com and sell them for often more then 10 times the price!

Here is an example so you can decide for yourself:

Unfortunately trustpilot does not allow posting links but you can do this your self.

Search for the "GERI AND FREKI WOLF HEAD TORC BRACELET - STAINLESS STEEL" on Norseguard.

Then Search for "Viking Bracelet" on Alibaba.

And you will find the exact same item (and i mean the EXACT same, with all minor imperfections on the item perfectly lining up)

Sad to see this but this seems to be a common practice on most websites who claim to sell "viking jewelry"

what a shame

13 March 2024
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hi Andi, although we openly acknowledge that some of our jewelry is factory-made within the Asia region, we prioritize collaborations with longstanding partners over bulk B2B sourcing. This enables us to offer stainless steel pieces that can only be produced in a factory environment, while maintaining better quality control of jewelry produced for our inventory. This approach is also likely followed by our competitors offering similar stainless steel jewelry.

Furthermore, we also feature artisan handcrafted jewelry from our European workshop, clearly differentiated from factory-made products in our store. This approach allows us to present a wide range of unique handmade designs and highly customizable pieces to our customers, while also offering more budget friendly and stainless steel jewelry options.

Rated 5 out of 5 stars

Quality was superb

Quality was superb. Hand crafted in Ukraine. Very pleased. My Grandson was elated with his Viking Ship pendent. Thank you so much for making his 18th Birthday special!

4 February 2024
Unprompted review
Rated 5 out of 5 stars

Handcrafter ring purchase from Norsegarde

Bought a handcrafted ring because the I've read that the business supports Ukraine. The ring is excellent quality, great attention to detail, I am very happy with this purchase. The ring came with a little message on the box that said "Thank you for supporting Ukrainian businesses".

Overall very happy with my experience purchasing from Norsegarde.

15 December 2023
Unprompted review

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