Norma Reed Reviews 282

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their exceptional helpfulness, patience, and knowledge. Customers consistently found their ideal dresses and products, often with personalized assistance and honest advice, leading to a smooth and positive shopping experience. The Oshawa Centre location is particularly highlighted for its excellent service and wide selection, making it a recommended destination for many. However, some people were dissatisfied with the service at a different branch, citing issues with communication, unfulfilled alteration requests, and dresses not being ready for pickup as promised. These experiences led to frustration and inconvenience, especially for those who traveled long distances only to find their expectations unmet.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight with the beautiful... See more

Location

People report positive experiences with location, specifically highlighting the Oshawa location as amazing... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent and amazing service, even... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brooke in the Oshawa Centre location was an absolute dream! Friendly, helpful, she offer perfect solutions to make the plus size dress a perfect fit. Fantastic to have a store that carries plus size... See more

Rated 5 out of 5 stars

I am renewing my vows on my 25 wedding anniversary, just three weeks away and was in a panic. I found my ideal dress at Norma Reid and it is outstanding. The staff was patient and knowledgeable. Gre... See more

Rated 5 out of 5 stars

I had a really good experience here. Kristina was very helpful and made it easy to find a dress that actually fit me well. She showed me a few options, gave honest advice, and didn't make me feel rush... See more

Rated 5 out of 5 stars

My daughter just found the perfect prom dress at the Oshawa location! Deanna was amazing, she helped her navigate the many, many options and offered great advice on fits, styles and colours. Thank you... See more


Company details

  1. Dress Store
  2. Boutique
  3. Clothing Store
  4. Costume Jewelry Shop
  5. Women's Clothing Store

Written by the company

Norma Reed has been specializing in dresses since 1971. We pride ourselves on being able to provide the perfect dress for any occasion, whether it be a prom dress, bridesmaid dress, wedding gown, graduation dress or quinceanera gown. With our online store based in Los Angeles and Toronto and physical locations in two of the largest malls in Toronto and Oshawa, Fairview Mall and Oshawa Centre Mall, we are committed to providing an excellent customer experience. New soon-to-be locations coming to the United States soon!


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great and immediate service

Great and immediate service! Alyssa treated me at the front of the store, politely offered to help and I accepted! Understood my budget and sizing insecurities! Couldn’t have helped for a better experience!

17 July 2024
Unprompted review
Rated 5 out of 5 stars

great experience

I came into the store just to browse, and ended up trying on a few dresses for an up coming wedding. Great selection of dresses and sizes, and the staff were very helpful and supportive.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Sweet 16 dress

Christina was so helpful, my daughter found the perfect dress for her sweet 16. Would definitely recommend and be sure to ask for Christina

13 July 2024
Unprompted review
Rated 4 out of 5 stars

found the perfect dress

After a long day of looking for sweet 16 dresses it was so nice to finally find the perfect one Kristina was so nice when helping us and over all it was just a amazing experience

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

I’ve just ordered a dress through Norma Reed at the Newmarket location and Melanie has jumped through hoops to make this a painless and even pleasurable experience. She really bent over backwards to make me happy. Give this woman a raise.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Lovely staff! Beautiful and quality dresses. I costume design and will be coming back for gowns in the future.
*Newmarket Location*

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful in July

Our experience with the ladies here was wonderful. Dresses are beautiful. Diana and Alyssa were very helpful. Found the perfect prom dress for my grade 12 graduate.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

My daughter and I couldn’t be happier!

We travelled from Scarborough to Oshawa just to check out this store and it did not disappoint! We are a week away from my daughter’s graduation and felt the stress and pressure to find the perfect dress. We found a variety of amazing styles, colours and most importantly, sizes. The salesperson was extremely helpful in finding the right size, helped us choose the right dress and gave us advice on what to wear with the dress to help make it the most flattering on my daughter. Next time, this will be our first stop! Highly recommended!

14 June 2024
Unprompted review
Rated 5 out of 5 stars

I just bought my prom dress at Norma…

I just bought my prom dress at Norma reed Oshawa, and the service as well as the options were great. I was able to take my time while trying on my dresses, not feeling rushed at all. Options wise, prom is only 2 weeks away yet I was able to find a decent amount of options, especially compared to all the other dresses in the store.

11 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look