Norfolk Sheds Reviews 

335
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently describe the staff as exceptionally polite and helpful, providing brilliant customer support and expert guidance throughout the entire purchasing journey. Many buyers frequently mention that orders arrive very quickly, and the overall quality of these wooden structures consistently exceeds expectations with robust construction. Though some customers noted minor issues with missing components, such as small hardware parts, brackets, or missing instruction sheets upon initial arrival. A few reviewers also mentioned occasional communication gaps, tracking issues, or unexpected delays when trying to confirm their exact delivery schedule with the team.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a mix of satisfaction and distinct... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and good communication... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising sturdy construction, solid... See more

Service

Customers report overall satisfaction and positive experiences with service. Consumers highlight great... See more

Staff

Consumers find staff to be positive, polite, and exceptionally helpful throughout the entire process.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have yet to build the shed but all the components seem very solid and well constructed. Customer service has been very good as I enquired about further accessories and it was sorted straightaway. Th... See more

Rated 4 out of 5 stars

Still in the process of painting with wood preservative, but what I've seen, looks good. I’m planning to start building the summer house next week.

Rated 4 out of 5 stars

I am very happy with my arbour, which looks great in the garden. The delivery people were polite and friendly. The only reason I haven't given 5 stars is that we realised the finial is missing, which... See more

Rated 4 out of 5 stars

Communication was quite good but the shed came with a missing latch window part


Company details

  1. Garden Building Supplier

Written by the company

Norfolk Sheds supply garden sheds, log cabins, summer houses, storage sheds & playhouses online. We offer quality products at low prices and free friendly advice from our UK-based team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

335 reviews

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Asks customers to review

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Replied to 20% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(335)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, responsive to many queries and questions. Shed arrived and was erected - all ran very smoothly. I would definitely recommend Norfolk Sheds. The quality of the product is excellent. All round pleased.

22 February 2024
Unprompted review
Norfolk Sheds logo

Reply from Norfolk Sheds

Pleasure to have a business with you, Thank you!

Rated 3 out of 5 stars

Pretty good

Service great. Delivery process great (if a but pricey). Now the shed is up looks better than expected while i was halfway through building it. The instructions were brilliant (unusual). However.... the pieces are all a bit rough, some of the sizes arent completely accurate, the quality of some of the cuts is rough/break easily around the edges, some of the pieces have clearly been assembled for something else initially. Biggest issue is that it requires two coats of treatment prior to assembling. I could have missed it but not sure this was mentioned prior to purchase. Fully expected it to come pre treated, any other wood I buy for exterior work is pre treated, seems odd that this isnt. There are also A LOT of knot holes, looks a bit like we've had a western-style shoot out. But one I insulate it they'll be fine.

28 January 2024
Rated 5 out of 5 stars

Norfolk sheds have been very helpful…

Norfolk sheds have been very helpful throughout the process. After calling with multiple questions they answered each one and were very helpful when arranging the order and installation. On the day the summer house was due to be installed the installers arrived right on time and were very polite. The summerhouse has been built beautifully and really love the quality

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Norfolk Sheds and Rawlinson....simply the best

I needed two sheds to store logs and tools and Norfolk Sheds provided the perfect solution with their Rawlinson shiplap wall stores.
Norfolk Shed's service is unbeatable.... ordered and delivery came within 6 working days....easily assembled, painted and in position and full of logs and other stuff two days later!
The quality is exceptional.
Having previously had a Hiclere summerhouse from Norfolk Sheds, I would highly recommend Vadim and his team (plus the Rawlinson team). Just call and see for yourself how professional, courteous and on the ball they are!

11 January 2024
Rated 5 out of 5 stars

Faultless service

We bought a shire highclere summerhouse from norfolk sheds. The service i received from the office regarding the ordering was excellent. Very quick delivery after the order was placed.The 2 guys from the same company who erected it were very quick and efficient. Phoned me an hr before arrival. Excellent all round seamless service and very reasonable price. Thoroughly recommend this comany.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic shed and the best priced!

Fantastic shed and the best priced out there (I did my research)! Excellent and friendly service. They provided installation for us also and did a brilliant job. Many thanks. Will definitely come back for any future requirements.

29 November 2023
Unprompted review
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Reply from Norfolk Sheds

Dear Cathy,

Thank you for your invaluable review! It was a pleasure doing business with you and we are glad you were left satisfied with the product and the service you have received.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Easy to order & good communication & a…

Easy to order & good communication & a quality prduct.
Will be ordering another building next year.

29 November 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Mr Wilson,

Thank you for your kind and positive feedback! We look forward to doing business with you again in the new year!

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Easy to order from an excellent…

Easy to order from an excellent website. Very competitive pricing. The delivery guy I’d give a special mention to for his helpfulness. Great instructions and easy to put together. Overall, very happy.

27 November 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Thank you for your amazing feedback and for taking the time to leave us a review! We are happy you were left satisfied with the quality of our delivery service and our product.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

I was not at home when the shed was…

I was not at home when the shed was delivered. The team stacked it beautifully in my car port so I could even get my car in as well as keep the shed parts dry.
Thank you very much for your kindness and consideration

25 November 2023
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Reply from Norfolk Sheds

Dear Paul,

Thank you for taking the time to leave us such a lovely review! It was our pleasure to leave the shed as safe as possible in your absence. We're glad that everything was to your satisfaction.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Great customer service!

My order was picked incorrectly, but they called me to let me know and made the extra effort to get me the right item just the next day... great communication.. great service.. great product.. Thank you !

21 November 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Tim,

Many thanks for your 5 star review! We would like to again apologise for the incorrect item being packed. We knew you needed your order by the end of the week so we did everything we could to get it to you ASAP. Thank you again for your feedback and it was a pleasure doing business with you!

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

From ordering on line to delivery and…

From ordering on line to delivery and installation this is a company with a good customer service ethos.

The delivery/install team worked from moment of arriving to completion, even in the dark to finish.

15 November 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear David,

Thank you for your very kind feedback. We're really glad that you are happy with your new summerhouse and our installation service. It was a pleasure doing business with you!

Kind Regards
Norfolk Sheds Ltd.

Rated 1 out of 5 stars
Norfolk Sheds logo

Reply from Norfolk Sheds

Hello,

We're sorry that there were some damaged items on the delivery. We haven't had any contact from yourselves to report this. If you would have let us know we would have arranged new replacement parts to be delivered. If you still would like the parts to be replaced, please get in touch.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Highly recommend Norfolk Sheds - superb experience start to finish

I had a great experience start to finish when buying my shed. The office team were very responsive answering questions about installation, the shed itself was great value for money in the market, and the delivery and installation team were faultless.

Furthermore, I didn't give them the 'perfect base' to build on, but nothing was a problem & they came with great ideas and were very flexible to make the space I'd made for the shed work. Thanks to all the team at Norfolk sheds!
I'd highly recommend you to anyone looking for a shed/workshop solution.

26 October 2023
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Liz,

Thank you for your lovely review. We are really happy that you are pleased with the shed and our installation team. It was a pleasure doing business with you!

Kindest Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

NORFOLK SHEDS. A COMPANY YOU CAN REALLY TRUST

Needing a garden shed to replace the 'old faithful' I Googled, then emailed companies. giving basic information on measurements and requesting quotations. Of the six, Norfolk Sheds provided, not only a quote but other useful advice; written in straight forward English with no 'managerial unintelligible terminology'. Their quotation (lower than any other) and their additional useful information persuaded me to accept.
The length width and heights were confirmed along with all fixtures and fittings. Drawings, easily understood, were submitted to me with any alterations I decided on, amended on drawings then sent back to me for final approval.
Payment was made in two halves. One on acceptance of final architects drawings and plan of assembly. The second payment of completion of the job.
Everything was done in a professional and friendly way. It took just three weeks from accepting Norfolk Sheds quotation to final assembly in my garden. The team made a courtesy phone call an hour before arrival.
I had never mentioned that I was 82, severely disabled, due to spinal injuries, nor was arthritic.
Clearly professionalism, courtesy and friendliness is extended to all their customers.

10 October 2023
Unprompted review
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Sandra,

Thank you so much for your amazing and kind review! We are very happy that you were so pleased with our product and services. It was an absolute pleasure having you as a customer.

Kindest Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Delivery was great

Delivery was great. He phoned to tell me when he was nearly here and very helpful. I am yet to build it but I’m sure it’s good quality

29 August 2023
Rated 5 out of 5 stars

Very helpful couldn’t fault installers…

Very helpful couldn’t fault installers worked til 20:30 at night to complete in the dark and pouring rain great service’

31 August 2023
Unprompted review
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Mr Hewitt,

Thank you for your very kind review. Once again we would like to apologise that the delivery was later than anticipated. We are glad that you are happy with the product and our installation service.

Kind Regards
Norfolk Sheds Ltd.

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