Quick answer to my email but not sure if it will solve the problem - we shall have to wait and see
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I sent a question regarding size 12 insoles and taking into account it’s Sunday I had a reply in 5 minutes with two further emails regarding my enquiry…,.that’s what I call professional service 👏. W... See more
Company replied
I have suffered from plantar fasciitis for a number of years and this really has impacted in my golf. Today, since wearing ComfySoles I can play 36 holes straight, whereas I struggled to play 9 in th... See more
Company replied
Norelie shoe insoles have been a game changer in my route to recovery from plantar fascitis. I had spent a fortune at physios and on other shoe insert products. The Norelie insoles enabled me to just... See more
Company replied
Company details
Written by the company
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Contact info
Philippines
- norelie-uk.com
4.4
Excellent
389 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Your reply to my email was prompt
Your reply to my email was prompt, very polite and addressed my concerns.
I appreciate this and though disappointed with the product, I am happy with the solutions suggested
19 June 2026
Unprompted review
Reply from Norelie UK
Thank you for taking the time to share your feedback.
While we're sorry to hear that the product did not meet your expectations but we're delighted to know that you were happy with the support you received. Providing prompt, courteous, and helpful assistance is very important to us, and we're pleased that we were able to address your concerns and offer a satisfactory resolution.
We truly appreciate your understanding and your kind words about our customer service. Thank you for giving us the opportunity to assist you.
Reply from Norelie UK
Thank you so much for your 5-star review!
We’re delighted to hear that you had a positive experience with our customer service. Providing helpful and friendly support is very important to us, so your kind words truly mean a lot.
Thank you for taking the time to share your feedback. We appreciate your support and look forward to serving you again in the future.
Disappointed with the ring but service was excellent
The ring arrived earlier than expected but unfortunately after less than a week of wearing it its turned my finger green! I am disappointed, however the customer services team (Kristeen) has been absolutely amazing! I contacted them to arrange a return and refund and explained the issue and she was fantastic and arranged a refund immediately.
Thank you for so much for your help, I am gutted the ring didn't work but I cannot fault your service xx
6 June 2026
Unprompted review
Reply from Norelie UK
Thank you for taking the time to share your experience.
We're sorry to hear that the ring did not meet your expectations and that it caused discoloration after only a short period of wear. We completely understand your disappointment and appreciate you bringing this to our attention.
That said, we're delighted to hear that Kristeen was able to assist you promptly and make the refund process as smooth as possible. Your kind words mean a great deal, and we will be sure to pass along your feedback to her.
While we're saddened that the ring wasn't the right fit for you, we're grateful for the opportunity to assist and for your recognition of our customer service. Thank you again for your understanding and support.
I had a size problem
I had a size problem. As soon as I contacted the company they immediately offered to replace the items - without any fuss. Well done for excellent service!
1 June 2026
Unprompted review
Reply from Norelie UK
Thank you so much for your wonderful review, Carol!
We're delighted to hear that our team was able to quickly resolve the sizing issue and arrange a replacement without any hassle. Providing prompt, friendly, and stress-free support is very important to us, so your kind words mean a lot.
Thank you for choosing us, and we hope you enjoy your replacement items!
Bought a magnetic ring
Bought a magnetic ring, looked nothing like the pictures online. Much cheaper looking, straight edges rather than bevelled. Wasn’t happy at all.
Customer service was very responsive and tried to be helpful, however it was a choice of receiving a 30% refund (though that wasn’t their first offer), or pay to return it to the states.
Tried wearing for a couple of weeks anyway after that because I might as well as it had still cost me about £20, but haven’t felt any of the benefits they stated online.
What a waste of money.
16 May 2026
Unprompted review
Reply from Norelie UK
Thank you for sharing your feedback. We're sorry to hear that the ring did not meet your expectations in terms of appearance or results.
We appreciate your acknowledgment of our customer service team's responsiveness, though we regret that the resolution offered did not leave you fully satisfied. We understand how disappointing it can be when a product doesn't match your expectations or deliver the benefits you were hoping for.
Customer feedback is invaluable to us, and we will share your comments with our product team as we continuously work to improve both our products and customer experience.
Thank you for giving the product a fair trial and for taking the time to share your experience.
It was absolutely refreshing to…
It was absolutely refreshing to actually receive some excellent customer service!!! These days you don't get any customer service but not only did I get customer service from this company, it was excellent!!!
I had a query on an item I'd purchased, I got a prompt and through reply which also seemed very sincere.
So I can't thank all of you that I corresponded with enough your help with my query. So thank you all again😁
13 May 2026
Unprompted review
Reply from Norelie UK
Thank you so much for your kind words!
We’re really pleased to hear that you had such a positive experience with our customer service team. Providing clear, prompt, and helpful support is exactly what we aim for, so it means a lot to know it made a difference for you.
If you ever need anything in the future, we’re always here and happy to help.
Thanks again for taking the time to share your feedback — it’s truly appreciated!
Warm regards,
I stupidly purchased a vital ring from…
I stupidly purchased a vital ring from this company as it stated on the Ad UK based. The ring is poorly designed unlikely to do whst it says and uncomfortable to wear,no soft curved edges,just a sharp finish. Wanted a refund straight away as soon as I opened the cheap looking package. Couple of emails later I would need to pay the shipping costs back to the USA or take 30% of the cost £28.90 a grand £9.63. Do not purchase anything from this company.
26 May 2026
Unprompted review
Reply from Norelie UK
Thank you for sharing your feedback. We are sorry to hear that the Vital Ring did not meet your expectations in terms of design, comfort, and overall quality.
We understand your disappointment regarding the product's appearance and your concerns about the return process. While our customer service team aims to provide available resolution options in line with our policies, we appreciate that the return shipping costs and partial refund offer were not the outcome you had hoped for.
We value all customer feedback, as it helps us identify areas where we can improve both our products and the customer experience. Your comments regarding the ring's design and comfort have been noted and will be shared with the relevant team.
Thank you for taking the time to leave your review.
All I can say are good things about…
All I can say are good things about this company. Excellent customer service. Items arrived on time. Products do as they say even though I was a bit sceptical at first but after putting them to the test they exceeded my expectations. Will definitely recommend to family and friends and also purchase more when needed. Thank you for making it easier for me to go out and about.
26 May 2026
Unprompted review
Reply from Norelie UK
Thank you so much for your wonderful feedback and kind words.
We’re absolutely delighted to hear that your order arrived on time and that the products exceeded your expectations. It means a great deal to us, especially knowing that they have helped make it easier for you to go out and about with more confidence and comfort.
Your recommendation to family and friends is truly appreciated, and we’re very grateful for your trust and support.
Thank you again for choosing Norelie — we look forward to assisting you again in the future whenever needed.
Brilliant and very quick correspondence…
Brilliant and very quick correspondence from the company and especially thanks to Aimee for all the help.
Much appreciated
23 May 2026
Unprompted review
Reply from Norelie UK
Thank you very much for your kind words — we really appreciate you taking the time to share your feedback.
I’m especially happy to hear that Aimee was able to assist you quickly and effectively. I will make sure your lovely message is passed on to her.
If you ever need anything in the future, we’re always here to help.
A colleague at work recommended these…
A colleague at work recommended these insoles as I was suffering from foot pain. I was hesitant but decided to order a pair. They are fantastic, I use them as insoles for my trainers and boots. I would highly recommend these insoles ive just ordered a second pair plus their customer service is brilliant.
6 January 2026
Unprompted review
Reply from Norelie UK
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that the insoles have helped with your foot pain and that you’re enjoying using them in both your trainers and boots. It means a lot to us that you decided to give them a try despite your initial hesitation.
Your recommendation and kind words about our customer service genuinely mean the world to our team. We’re also so grateful for your continued support and your second order.
Thank you again for taking the time to share your experience — we truly appreciate it!
At this moment in time I have no…
At this moment in time I have no hesitation but to give a high star rating for the customer service I have received at present.
I truly hope that the item ordered of the tanning drops work for myself as no other method has worked up to now
I am surely keeping my fingers crossed
21 May 2026
Unprompted review
Reply from Norelie UK
Thank you very much for your kind review and for sharing your experience.
We’re really pleased to hear that you’ve been happy with the support you received so far. Your satisfaction means a lot to us, and we truly hope the tanning drops work well for you and bring the results you’re hoping for.
We appreciate your trust and wish you all the best with your order. If you ever need anything, we’re always here to help.
Outstanding customer service
Outstanding customer service. When my order arrived it did not fit, this was quickly resolved with a replacement order in a different size. Nothing was too much trouble, excellent. Thank you
20 May 2026
Unprompted review
Reply from Norelie UK
Thank you very much for your wonderful feedback. We’re truly happy to hear that your order issue was resolved quickly and that the replacement in a different size worked well for you.
It means a lot to us to know that you felt supported throughout the process and that everything was handled smoothly. We always aim to make things as easy as possible for our customers, so your words are very encouraging for the whole team.
We really appreciate you taking the time to share your experience, and we’re here anytime you need further assistance in the future.
Kept informed on status of delivery…
Kept informed on status of delivery with frequent emails to resolve the issue I had.
20 May 2026
Unprompted review
Reply from Norelie UK
Thank you so much for taking the time to share your feedback!
We’re really glad to hear that you felt well informed throughout the delivery process and that our updates helped keep everything clear and reassuring for you.
Your kind words mean a lot to our team, and we truly appreciate your support.
Norrlie UK, Fantastic service.
This firm & their staff are absolutely amazing, I inadvertently ordered the wrong size, so I reached out to their customer services, to see if it was possible to return the items & request a replacement in a smaller size. I received a response from Ana, very quickly advising that a smaller size will be sent out but also that I did not need to return the items but could give them away to a friend or other. I felt that this was a generous offer on behalf of the company. I would also confirm their goods are well made & of good quality.
11 May 2026
Unprompted review
Reply from Norelie UK
Thank you so much for taking the time to share your experience.
We’re really glad to hear our team was able to help quickly and sort out the size issue for you. It’s great to know you were happy with the solution and that the replacement process was smooth.
We also truly appreciate your kind words about the quality of our products — that means a lot to us.
I placed an incorrect order I contacted…
I placed an incorrect order I contacted the service within 30 minutes having realised this. I received an email saying it would be looked into. I paid for quick shipping. They have arrived today 8 working days after.
30 April 2026
Unprompted review
Reply from Norelie UK
Thank you very much for taking the time to leave your feedback.
We truly appreciate your support and the opportunity to assist you. Your input is valuable to us and helps us continue improving our service and customer experience.
Smelly, cheap looking plastic tat - SCAM
The item I received was absolutely nothing like the product on their website. Cheap looking plastic tat from China that stinks! Much smaller than expected, no heat setting, no instructions and came in a bashed up box with a generic label on. I’ve been offered a 30% refund, then a 50% and now a 60% refund, it gets higher each time I contact them. To get a full refund I need to post to Ohio USA (quite costly) and I’m unsure if I’d get my money back then. Avoid! Such a scam!
17 April 2026
Unprompted review
Reply from Norelie UK
We’re really sorry to hear about your experience, and we completely understand how disappointing this must have been.
This is certainly not the impression we want to leave, and your feedback has been taken very seriously. Our team will be reaching out to you directly to review your case in detail and work toward a resolution that feels fair and worthwhile for you.
Our goal is to make this right in a way that’s straightforward and beneficial on your end, without adding any further inconvenience. We truly appreciate you bringing this to our attention and giving us the opportunity to improve your experience.
I ordered the wrong colour of my item I…
I ordered the wrong colour of my item I contacted customer service right away they instantly responded corrected my error and were very helpful
15 April 2026
Unprompted review
Reply from Norelie UK
Thank you so much for sharing your experience!
We’re really glad you reached out to our customer service team right away and that we were able to quickly fix the color for you. Mistakes happen, and it’s always our goal to make things right as smoothly and stress-free as possible.
If you ever need anything else, we’re always here to help. Enjoy your item!
Excellent service
Excellent service prompt reply very friendly would use them again
1 April 2026
Unprompted review
Reply from Norelie UK
Thank you so much for your kind words! We're really glad to hear you had a great experience with our service and support team. Providing prompt and friendly assistance is what we strive for, so it means a lot to know we got it right.
We truly appreciate your support and look forward to serving you again in the future!
These insoles have been life changing…
These insoles have been life changing for me! Nothing else has worked for my plantar fasciitis, not even the insoles from the podiatrist. I really do recommend the product. The customer care and help from this company are second to none too!
Buy with confidence. Step into pain free walking!
24 March 2026
Unprompted review
Reply from Norelie UK
Thank you so much for sharing your experience! We’re thrilled to hear that the insoles have made such a positive difference for your plantar fasciitis, especially when other solutions didn’t work. Knowing that they’ve been life-changing for you and that our customer care met your expectations means the world to us.
Your recommendation and encouragement to “buy with confidence” will surely help others who are looking for relief. We’re grateful for your trust and support, and we’re so glad you can now enjoy pain-free walking!
Strongly recommend
Strongly recommend these insoles! Walking is much more comfortable now as they absorb the impact on my knees so well (I have a bit of arthritis in my knees). Fit well in all my footwear (Best to remove existing insole first before putting them in)
23 March 2026
Unprompted review
Reply from Norelie UK
Thank you so much for your kind words and recommendation! We’re delighted to hear that the insoles are making walking more comfortable for you and helping to ease the impact on your knees. It’s great to know they fit well across your footwear and that the tip about removing the existing insole first was helpful. Your feedback means a lot to us and will surely help others too.
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