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Nordy, la energía que impulsa tu vida | Parte del Grupo Fortum. En Nordy, formamos parte del Grupo Fortum, uno de los principales productores de energía limpia en Europa, lo que nos respalda con una sólida experiencia y ambiciosos objetivos medioambientales. Nuestro propósito es claro: crear un entorno donde personas, empresas y la naturaleza prosperen juntas. Como compañía de energía, nuestro objetivo principal es ofrecer soluciones de luz 100% sostenibles y transparentes, garantizando a nuestros clientes el control total sobre su consumo. Nuestra energía es limpia, accesible y enfocada en minimizar el impacto ambiental. Con un firme compromiso hacia la sostenibilidad, transparencia y cercanía, cada paso que damos está enfocado en impulsar un cambio positivo para el planeta y las futuras generaciones.
Avenida Diagonal, 463, 08036, Barcelona, Spain
2.6
14 reviews
Hasn’t replied to negative reviews
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Excellent customer support. This is th first time a utility Company has actually listened to a suggestion on how it could make its bills more understandable to customers like me Well Done Nordy.
We switched to this company 1 and a half years ago under the premise that their electricity was 100% certified renewable and the premise of electricity savings.
The company suggested we contracted a flat rate based on our consumption data. The rate was at the time competitive given the high energy prices of that moment. However, silently and slowly over the months they started raising the price per kWh, from 0,29 to 0,36 Eur/kWh (a 24% increase!). This at a time (in October 2023) when average retail prices of electricity in Spain stand at 0,13 Eur/kWh, so not only the price we were already paying was twice above the market, they even increased it further.
They also stopped buying renewable energy certificates, and as a matter of fact their electricity mix contain twice as much fossil fuels (gas and carbon) compared to the average Spanish energy mix (as reported in their own monthly invoices).
This and the price changes were never communicated to us. As soon as we realised that we were being charged more than twice the electricity rate offered by competitors in the market we switched immediately to another company.
Given that we are a half Scandinavian family we were lured by this company by the feeling of trust you tend to have towards your own nationals, but as we learnt probably the 'ecandinavia' in the company name refers to the fact that they want to rip you off while "se hacen los suecos".
Great prices and very personal customer service!
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