Nordstrom Rack Reviews 

Went to Nordstrom Rack in Coral Way in Miamk to return candles I had bought and was told that candles belong to the beauty section and beauty items were not returnable. The manager, who was extremely rude, said continued to point to the return policy up on the wall and I kept asking her where in it did it say that candles belonged to beauty and beauty was not returnable. Obviously nothing was written there, the receipt didn’t say they were final sale and no one cared to mention it when I bought them. I am well in my 30’day return window and now am stuck with candles I do not want to.
I have been a loyal Nordstrom customer since 2016 and will never shop there again. It is sad because they used to care about their customers and how people were treated. Appalling behavior by a major brand.

Ordered online and received both purses (supposedly $188 value each) just thrown in a polybag with no protection. One purse still had the security alarm on, so I now have to go in store to get that removed. I've ordered online in the past, and things were packed with care but they've clearly gotten lazy.

Everytime I buy something on their website I have issues with the order. Late delivery, products out of stock, etc. For products suddenly going out of stock after a purchase, how about giving at least a discount code for future orders? I rather pay higher prices and buy on another store online. This black friday will be my last purchase from you guys

I do not shop at Nordstrom. However, my mom today asked me to go to Nordstrom and pay her credit card bill. Today was my first ever visit to Nordstrom Rack, and it was also the LAST time I will ever go there. The place is nasty.
So I come in. Huge line, 2 cashiers are working, 4 more are standing next to them, telling jokes and yapping. GREAT first impression. After I pointed out the side of line, they all went to work, but they had an attitide as if they are doing US a favor by taking our money. It was plainly written on their faces and concieted, dismissive tone of their speech. Finally my turn comes and I give money to the cashier. I tell the cashier that my mom spent 50 dollars at nordstrom rack with their card. NEVER received a statement, and today received a letter that her bill is past due, and she has a $40 penalty. My mom is 78 years old, now has bronchitus so she could not come to the store, but she called the number in the letter, and they told her to go to the store, saying "The store can take care of everything".
The cashier told me that she can't take the late fee off, I called my mom, and she told me to pay just the original amount. Which I did, I gave the cashier $100. She took it and... refused to give me any change saying "The cash register won't let me give you any change". I called for store manager. A manager name Heidi (Heidi -HO?), showed up. She showed the cashier how to give change. The cashier didn't even know how to give someone change from cash register. Great training, guys. BTW, the cashier wore NO name tag and REFUSED to give me her name.
Manager also tells me that there is nothing she can do about late fee, and my mom should call back the credit card, the same people who told us to go to the store and that store can take care of everything.
When I asked for a phone number of DISTRICT manager, that manager Heidi (ho?), REFUSED to give it to me, claiming that she, one of the managers in the store does NOT know the phone number of the district manager, does NOT know his email, and doesn't even know their name. I asked her if her District Manager is called Pokahantos, because, obviously, they communicate with smoke signals.
That manager, Heidi, told me to come back in, when the store manager will be on duty, or to call the store manager. When I asked when the store manager is usually in, she refused to give me that info.
She then attacked my mom, telling me that my mom is an adult, and she should take care of her bill, and probably she just set the bills to come electronically and forgot about it, after all, Heidi said, your mom is 78 and she could have forgotten.
So there you have it. Store where 2/3 of cashiers joke around rather than work. Where cashiers do NOT know how to give back change. Where manager does NOT know the phone number or email of the district manager. When you are told to talk to the store manager, but then they refuse to tell you when she will be in, and when they will blame YOUR ELDERLY MOTHER because their credit card didn't sent your mom a statement. Meantime they will hit you with $40 late fee. Those witches with a "b" are rude, obnoxious, dishonest schysters who prey on the elderly. STAY AS FAR AWAY FROM THIS MANURE HOLE AS YOU CAN. They should change the name form Nordstrom Rack to Nordstrom Drek (Drek in German means "CRAP") STAY AS FAR AWAY AS POSSIBLE. HEIDI is utterly rude and unprofessional manager.

Your website is terrible. I scrolled through over 50 items that I liked only to find they are out of stock with no way to filter only AVAILABLE items. Waste of my time.

Don’t go there anyone and be careful because they are going to accuse you of stealing something!

I didn't receive my order, it was returned to the sender. They sat on it for 2 week with no notification or refund. I called, the lady helped me but charged me $10 to research my order. Instead of refunding my money back, they recharged my card for my order. I am not going to buy anything from this company again.

Absolutely awful customer service. I never received a few items I ordered and I have contacted customer service several times who said no problem we will refund you annd then I get ann email that they are rejecting my request for a refund. DO NOT order from here. Awful company.

I ordered 2 pairs of Nikes in September for my daughter. They showed They were delivered. After checking my cameras, They were not. Nordstrom cxld & refunded my order. I ordered again this time I had it delivered to the store instead. They notified me when one item came in. I was still waiting for the other 2 items. Then they canceled & refunded the whole order because it wasn't picked up. Customer service said the whole order had been at the store. If I'd known the whole order was ready, I'd have gone to the store. They acknowledged it was their mistake but asked me to order again, the 3rd time to get my items. What?! No. That's crazy. I'll take my hard earned $ somewhere else after years of patronage. So will the rest of my hard working tax paying household. ​

Do yourself a favor and do not choose their free delivery option. They use some last mile independent company that has postponed to deliver my package 3 times! Just choose their express option with a private shipping company or pick it up yourself because otherwise it will take ages to actually receive it.

Edit: Oh for returning it's okay to use FedEx and charge me almost $10 for a shipping label of course. I couldn't get a normal shipping company like who cares right?

So earlier today, I purchased a pair of UGGs, probably six hours ago for in-store pick up in Langhorne Pa, when my boyfriend went to pick them up. They weren’t ready. When I purchased them, they said they were in store so I called the store and asked the customer Service rep if they had my shoes in store, they said yes, except for some reason my shoes were being delivered from another store. If you were confused imagine my confusion, so I asked for a manager who proceeded to tell me the exact same thing I was told the only resolution would be to purchased the exact same Ugg’s from the store. I ordered them from re-buy them come back when my other UGGs got delivered to the store and returned them for my refund???? I will never purchase from this store again no one tried to help. No one had any solutions, including the manager who I spoke to, who’s solution was to re-buy comeback get a refund smh unbelievable!

I never have issue purchasing at Nordstrom rack.com. But the customer service it do disgusting me . The promotion have issue and it was not my problem . It keep ask me to place order under there control for using the promotion.

I placed on Friday, 10th October 2025 on the Nordstrom website. The order value was successfully deducted from my account, but the order was not completed or confirmed. Despite multiple attempts to contact your customer support team via [email chat], I have not received any response or resolution. As a result, I am left without confirmation, delivery, or refund, is it a scam website or?

September 25-2025 I ordered a pair of boots online. Customer service stated they would be ready for pickup, next day. I go to pick them up ,I'm about an hour away and they weren't there. The boots came the next day, which was The 26th . I went today to pick up my boots and they had returned them Oct -4 They didn't say when I ordered the boots you only have a couple of days before they return them, and this was my first-time picking up .Very disappointed in how they handle this situation

I have recently ordered items twice and BOTH TIMES got sent the wrong items even though the correct items were listed on my invoice, with pictures! I guess the folks in the warehouses who fill the orders are not paying attention. I am reluctant to ever order from them again. The only Nordstrom Rack near me is quite a drive to have to return things twice

I just have very good service from the lady who is name Karen Ribbons she try to many to help me for return my shoes because I didn’t have received with me so she helped me to got returned it I am so appreciate to her and Thanks a lot !! My name Tao 09/24/2025

Don't buy anything from this so called company. They will take your money and you will never receive any order. Stay away from them.

A women who worked at the changing room department was supposed to provide good customer service with a smile, but acted rudely and rolled her eyes at my friend just because he wanted to try on some more clothes. I thought this was really disrespectful and rude of her.

Customer service sucks, the managers are super disrespectful, and they lost a great customer, because of a manager telling me that if I keep distracting one of her employees then she's going to have to kick me out.

Ohi at the Nordstrom rack store#0358 was amazing. I had an online purchase return and I did not have my order number. She attempted to locate my order using various methods. The entire time she was calm and understanding. She suggested I reach out to customer service and they also were extremely helpful. It turned out I typed the incorrect email . Ohi immediately assisted me without waiting in line again. She asked questions on how they were able to located my order so can assist customer should they have the same issue . That is excellent customer service done well.