Nordstrom Rack Reviews 

The handbag I received is not as pictured on their website because it does not contain a zippered compartment on the inside of the handbag (in the middle of the bag) and the Louis Vuitton stamp does not contain "Made in France". I feel they clearly, knowingly, willingly, and purposely sell products that are not the products they advertise. In addition, I consider this a deceptive business practice. In addition, it will be returned. It is a counterfeit knockoff.

I ordered merchandise 3 months ago and haven't received anything. This site is total scam and their so called customer service laughable and worthless. Only alternative is to try to get money back from credit card company report scam to government and fox news who carries phony ads for Nordstrom rack. What a total 100%ripoff.

Ordered Nike V5 RNR ….the box the shoes came in was MANGLED WITH THE TOP MISSING. And I know it was shipped out like that because the actual bag the package was shipped in was not damaged at all. The shoes themselves were clearly USED/WORN/DIRT/SCRAPES. The shoes were stretched OUT like someone with a larger foot wore them then returned them, stretched out is an understatement. The laces were dirty in spots where someone clearly “pulled” on them during the stretching out of the shoe. I immediately contacted them … they absolutely DID NOT care. Their response was “return them”. That made me realize, they KNEW what condition the shoes were in when they shipped them and that they, as a company, could not care less about what they ship to you. *EDIT ADDED* 3 weeks for a refund!

I am a regular client ! I made purchases in Glendale location several times. I had a wonderful experience at the Glendale, CA Nordstrom Rack ! Cashier Meri G. was incredibly fast and friendly despite the long line. She made sure all my items were properly packed and handled with great efficiency. Give Meri G. a raise !

The 1 star was for the merchandise. I give customer service zero. I went to pay and was next in line waiting while the two cashiers helped their current customers. One finished and had done a bunch of returns so she went to the back table to start assembling and re tagging the merchandise. She knew I was waiting as I was standing in line already while she was helping the other guest. She continued to process the returns with her back facing me and the line that was forming behind me. The other cashier was taking her sweet time helping the other customer. I waited 12 minutes in line (I was next so they helped NO ONE for 12 minutes) while she did her thing with the returns. The other cashier was still working with her original customer. Never a greeting or an apology- nothing. Might I mention that the manager was “fixing” merchandise on the rack directly behind the que and saw the line forming and our eyes met, but he did nothing and said nothing to the employees.

I ordered a pair of Rag & Bone white denim shorts for $80. They arrived with several red clearance stickers on them for $23.97. They were also riddled with disgusting stains. Allowing me to purchase clearance shorts for 80 dollars, covered with bright red clearance stickers, is just a huge middle finger to (me) the customer. The audacity to charge me 80 bucks for shorts they're selling for $23,97 is mind-blowing. Fraudulent and will never shop there again.

Horrible horrible Customer Service can’t comprehend what you asking and then when you put a supervisor on, they just as worse. They don’t know the product they don’t know the advertisement they just clueless and rude.

The return policy is BOGUS. I live on an island and purchase thu the delivery system. I am trying to get a refund for a returned product, but it will take 8 weeks because I closed the HORRIBLE credit card. My GOD!
Terrible, overpriced merchandise and a horrible return policy.

I ordered a pair of Ray-Ban sunglasses from their website, which claimed they were made in Italy. However, when the package arrived, I discovered that the sunglasses were actually made in China, as indicated on the arm of the sunglasses. To make matters worse, when I attempted to leave a review on their website about my experience with the product, my review was rejected. I received an email stating that my review “did not meet all their website guidelines,” even though I had not made any unusual or inappropriate comments and there was no option to dispute this decision.
So I have decided to leave this review here instead!

Complete fraudulent clothing company I ordered a coat back in January and they sent me a tracking number to make me think they shipped it...long story short the order was routed somewhere in China and it took 33 days before posting as being delivered they sent me a link it says delivered but my address is missing when I reached out to thier fake customer service department all I got was a response from AI saying to check the tracking information

I ordered a pair of shoes and paid $15 for two day delivery, thinking that way I would avoid delivery problems. First, I was disappointed to discover Nordstrom Rack uses Laser ship/OnTrac for their 2 day deliveries. Next, Nordstrom did not get my shoes to OnTrac until the expected delivery day. OnTrac did deliver 2 days later (placing the package in front of my garage door where I could have easily backed over it). Finally, I contacted Nordstrom to request a refund of the price difference between 2 day and standard delivery. Their only customer service contact is AI Rosie which hung up on me during my first call, and informed me I could not get a refund my second call.

This was my first and last order experience with Nordstrom Rack online.

I ordered shoes on sale and they sent me the wrong size. I called "customer care", which is a joke. When the AI agent finally transferred me to a human, I asked if I could exchange the shoes or if there's anything else I can do. This man was so rude I actually hung up to avoid blowing up at the support staff. He was reading responses from a script like "our sale policies are very clear". This has been absolutely un-f***ing-believable. I feel like I got scammed and that was surprising for a Nordstrom brand, but I guess they've gone down hill fast.

Absolutely garbage online cancel policy. Can't even change the color of the item ordered online within three hours of placing the order. Garbage.

Such unprofessional behavior from Josseline in clothing department. I was wanting help locating some clothes that we saw on the website and she was talking to one of her co-workers when i asked and she just points to where the item is and i still could not find the item after she pointed in the area. I asked again and she just continues to talk to her coworker and ignores me. Such unprofessional behavior. She was more interested in talking to her coworkers then helping the guest. Very disappointed by her lack of customer service and I wont be back after the experience i got. This was at the Southlake, TX location

I placed an order over a month ago. I got a tracking number, so I went to track it and I get absolutely nothing.
Im so frustrated and I will never order again. Im glad it wasn't a gift for someone.
I wish I would have read the reviews before ordering. Good luck to all who is also having issues with their orders.

Nordstrom Rack has the absolute worst customer service. You will be lucky if you can get an agent or service. I called four times, and four times I heard the agent on the other line who then immediately hung up on me. I was trying to cancel an order that still had not been delivered after two months. I finally got through on chat and the agent said I could not cancel the order because it was outside the cancelation window. That seems absurd given they failed to deliver the item which was stuck in a "expected delivery date" state. I have to file a claim to get an order, they never delivered, canceled. I will never, ever, order again from Nordstrom Rack. Lost a customer for life.

My sales person was Anna K. At the Beaverton, OR location of the Rack. She was personable and gave her honest opinion. Great shoe shopping day!

Staff at Phoenix on Camelback so rude. I just stood in line while one gal was putting sensors on clothes and the other girl rang someone up. When she was done I walked towards her and she said “I’m not ready yet!” I said oh sorry!!! And backed up. She then said “i have to sensor all these clothes.” And puts a pile of clothes in front of her. So they were both just tagging clothes while I stood waiting in line going on 15 minutes. It was so wierd. I eventually said ok I guess I won’t be getting these clothes and set them down on counter and walked out. Never going to that location again.

Terrible! I ordered a pair of booties on line from what I thought was Nordstrom Rack - The clerk and then the store manager kept saying "Oh this was a purchase made thru Market Place!" which is why it took forever to find the sale. Not blaming them but I am blaming NORDSTROM RACK - it seems Market Place means that they did not actually have this item in stock but rather passed it along to a "3rd party" seller. This means that I could not return it to the local Nordstrom Rack - I need to go entirely out of my way to a mall I hate - Towson Mall - creepy dark and confusing parking garage-- and 17 miles out of my way to return these booties. I am a very seasoned online shopper. Had I known all this up front I would have never ordered.

My purchase online from 1/20 got lost and never delivered! This is winter boots I need. Shipping company is terrible and impossible to reach, everyone delivers on time but not this company!

Shame on you for taking online orders and not delivering and not working with customer to overnight another shipment and compensate! Shame on you!!!